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Become A Selling Specialist

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Working As A Selling Specialist

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $83,158

    Average Salary

What Does A Selling Specialist Do At VF Corporation

* As a member of The North Face retail team, you will serve as an ambassador of the brand and help us keep our commitment to an exceptional brand experience within our retail stores.
* We are seeking a Sales Specialist to join our high performing team.
* Drive achievement of sales objectives for a defined product category through providing a high quality, engaging customer experience
* Exemplify and model outstanding service and selling behaviors, including listening and responding to customer needs and imparting a high level of product knowledge during each interaction.
* Promote brand programs to support customer loyalty and drive sales.
* Supports store marketing events; assist in growing relationships in the community to generate brand awareness and drive traffic.
* Demonstrates knowledge of local market demands and competitors to assist in finding and leveraging opportunities for business growth and development.
* Partner with Community Relations Coordinator to cultivate relationships within the community to promote brand awareness and support achievement of store business objectives
* Promote enthusiasm and excitement for The North Face product through personal testimony and wearing brand apparel, in accordance with our Dress Code Policy
* Assist is upholding product and presentation standards
* Flexibility in assisting cross-functionally within the store, as needed
* Follow up with customers to cultivate relationships and drive repeat business; offer personal shopping services in the moment and by appointment to ensure a complete brand shopping experience.
* Perform these and other tasks assigned

What Does A Selling Specialist Do At Belk, Inc.

* Essential Functions
* Providing Excellent Customer Service:
* Proactively greeting and engaging customers warmly and with a smile.
* Supporting the store to meet or exceed its customer service goals.
* Handling each customer transaction in a professional and friendly manner.
* Thanking each customer by name following a purchase.
* Demonstrating Initiative:
* Offering assistance to the customer proactively and without prompt.
* Using suggestive selling techniques with all customers.
* Meeting or exceeding solicitation goal for Belk credit Rewards program.
* Meeting or exceeding Clienteling goals, where applicable.
* Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
* Continuous Learning & Innovation:
* Using Mobile Devices to complete a sale (where applicable).
* Using Digital Computer-based Point-of
* Sale and other digital technology to enhance the customer shopping experience.
* Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
* Using the Belk website to look up merchandise and complete in-store orders for customers
* Focusing on Results
* Meeting or exceeding personal sales per hour goals.
* Increasing units sold per transaction by recommending products to customers.
* Identifying and reducing shrinkage in area.
* Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
* Maintaining Belk professional dress standards and appearance.
* Maintaining floor and stock areas consistent with store standards.
* Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
* Following the ROCC the Dock process.
* Ensuring timely set-up including signage for promotional events.
* Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
* Complying with store policies including, but not limited to those concerning attendance and tardiness.
* Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
* Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager

What Does A Selling Specialist Do At Belk, Inc.

* Essential Functions
* Selling
* Selling Specialists are responsible for meeting their stores plan for the vendor they represent.
* Selling Specialists are responsible for meeting or exceeding all other Belk standards.
* Clientele Development
* Selling Specialists are responsible for clientele development by creating and
* maintaining organized customer profiles.
* Selling Specialists should communicate regularly with customers through mailings and phone.
* Selling Specialists should maintain a ‘Wish List’.
* Selling Specialists should send their customers Thank You and Birthday Cards (focus on top 50 customers)
* Merchandising
* Selling Specialists are responsible for maintaining product presentation standards as established by Belk and the vendor they represent in accordance with the stores guidelines.
* Selling Specialists should coordinate with their visual team on any visual enhancement or major changes.
* Vendor coordinators will review expectations regarding merchandise standards with Selling Specialists upon hiring and will continue to work with the Selling Specialist on a regular basis sharing new information. (Most stores/ vendors)
* Operations
* Selling Specialists are responsible for daily stock maintenance, ensuring that
* merchandise presentations are neat, styles are replenished regularly, and that stock rooms remain orderly.
* Selling Specialists should be aware of mark down and point of sale activity in the
* department and will be responsible for set up (including necessary floor moves and
* signing).
* Selling Specialists should ensure that all asset protection policies/ practices are
* followed.
* Selling Specialists will be responsible for maintaining general housekeeping standards (register areas, stockrooms, etc.).
* Communication with store and vendor
* As a liaison between Vendor and the store, the Selling Specialist will communicate with store management and vendor representatives as well as fellow associates and customers.
* Communication with store management and vendor should include selling activity,
* stock deficiencies, operational concerns, product knowledge, and relevant competitive business issues.
* Monthly recaps should be completed as directed.
* Monthly feedback report (some
* vendors) will ask for information regarding customer requests, missed sales, stock needs, etc.
* Promotions and Contests
* Selling Specialists are responsible for coordinating special events, signage, mailings, collateral, and ensuring appropriate set up and follow through for all promotions.
* Selling Specialists are responsible for working with sales managers on execution and follow up regarding event preparation, set up, etc.
* Selling Specialists are responsible for informing other associates and all customers regarding promotions.
* Product Knowledge
* Selling Specialists are expected to be well educated on vendor product, vendor company direction, and attend vendor product knowledge seminars.
* Selling Specialists should receive and review vendor sales performance from sales managers on a daily, weekly, and monthly basis.
* Selling Specialists are expected to educate new associates, managers, and assistants on the vendor product.
* Selling Specialists are expected to share vendor product knowledge with customer appropriately to increase vendor sales.
* Daily Responsibilities
* Maintain presentation standards throughout the day and ensure recovery at end of day.
* Recover from previous evening’s business.
* Ensure that all merchandise presentations are up to standard: fill-in where needed, straighten merchandise/fixtures.
* Review sales: share department sales information with fellow associates and sales manager.
* Set up scheduled promotions.
* Weekly Responsibilities
* Review previous week’s sales performance to plan and last year.
* Communicate any concerns, suggestions, or product needs to Sales Team Manager.
* Monthly Responsibilities
* Complete monthly sales recap with specific information (some vendors

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How To Become A Selling Specialist

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Selling Specialist jobs

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Selling Specialist Career Paths

Selling Specialist
Freelance Makeup Artist Esthetician Specialist
Account Manager
5 Yearsyrs
Counter Manager Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Sales Manager Regional Sales Manager
Director Of Sales
10 Yearsyrs
Brand Ambassador Account Executive Director Of Sales
Director Of Sales And Marketing
9 Yearsyrs
Sales Manager General Manager
District Manager
7 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
District Sales Manager
7 Yearsyrs
Specialist Project Manager Program Manager
General Manager
7 Yearsyrs
Sales Consultant Sales Manager
General Sales Manager
8 Yearsyrs
Brand Ambassador Product Specialist Product Manager
Market Manager
7 Yearsyrs
Shop Manager Maintenance Technician Operations Manager
Marketing Director
7 Yearsyrs
Freelance Makeup Artist Art Instructor Graphic Designer
Marketing Manager
6 Yearsyrs
Merchandiser Security Officer Account Manager
National Account Manager
8 Yearsyrs
Counter Manager Business Manager Controller
Operations Manager
7 Yearsyrs
Office Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Merchandiser Delivery Driver Account Manager
Sales Account Manager
6 Yearsyrs
Security Officer Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Shop Manager Operations Manager Account Executive
Territory Manager
7 Yearsyrs
Security Officer Operations Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Selling Specialist Demographics

Gender

  • Female

    69.3%
  • Male

    28.1%
  • Unknown

    2.6%

Ethnicity

  • White

    77.5%
  • Hispanic or Latino

    12.7%
  • Asian

    6.7%
  • Unknown

    2.4%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    47.7%
  • French

    18.5%
  • Chinese

    4.6%
  • Russian

    4.6%
  • Italian

    4.6%
  • Portuguese

    3.1%
  • Mandarin

    3.1%
  • Filipino

    1.5%
  • Vietnamese

    1.5%
  • German

    1.5%
  • Greek

    1.5%
  • Armenian

    1.5%
  • Persian

    1.5%
  • Cheyenne

    1.5%
  • Danish

    1.5%
  • Korean

    1.5%
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Selling Specialist

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Selling Specialist Education

Selling Specialist

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Top Skills for A Selling Specialist

OutstandingCustomerServiceNewMerchandiseProductKnowledgeSalesFloorCustomerPaymentsCreditCardPOSSpecialEventsClientBookPersonalSalesGoalsApparelSpecialOrdersNewSalesAssociatesProductLineEnsureCustomerSatisfactionClientBaseInventoryControlStoreManagementMichaelKorsCustomerServiceSkills

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Top Selling Specialist Skills

  1. Outstanding Customer Service
  2. New Merchandise
  3. Product Knowledge
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate outstanding customer service both in person and over the phone.
  • Interfaced directly with GUESS representative regarding new merchandise shipments, replenishing stock, pricing information and general information regarding the product.
  • Shared product knowledge with customers while making personal recommendations.
  • Collaborate and work with Merchandise Coordinator to ensure optimum presentation on sales floor.
  • Process sales transactions and handle customer payments.

Top Selling Specialist Employers