Call Center Agent
Call center agent job at Semper Solaris
Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agents to join the team! Our commitment to excellence has earned us an industry-wide reputation for being one of the top Solar and Roofing companies in California.
Summary
Under the general direction of the Call Center Supervisor, the appointment coordinating team converts warm leads into appointments. Schedule consultation appointments from Solar, Roofing, HVAC or Battery inquiries and perform a variety of phone and administrative duties. The ideal candidate enjoys sales, motivated by hard work and high earning potential, dedicated and a team player.
Employee Benefits
In-office work required for performance, team building and training.
Competitive Hourly Rate + Commissions with Bonus potential and Cash Spiffs!
Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D
Life insurance, HSA, and access to Semper's employee assistance program
Paid sick and vacation time
Career path opportunities for top performers
Responsibilities:
Call prospects and start up conversations with decision makers
Answer all incoming calls, return missed calls/voice mails, answer emails, chats and texts, and respond to inquiry emails promptly
Schedule appointments via email/phone/text
Accurately enter data into Excel and Salesforce
Accurately ascertain and record all lead sources (web/radio/word of mouth, etc.)
Must be a problem solver and solution finder
Must have great enthusiasm with fast and efficient computer skills
Other tasks as requested by management
No cold calling!
Qualifications:
High school diploma or GED required
Microsoft Excel: Able to organize, format and calculate data with formulas
Microsoft Outlook: Able to compose, send, and organize email
Microsoft Word: Able to create, edit and design various type of documents using different styles, layouts and media
Salesforce experience a PLUS
Ability to schedule meetings, manage incoming and outgoing phone calls
Ability to learn and apply new software & programs
High accuracy rate and speed in Data Entry
Proficient in English, bilingual in Spanish a PLUS
Work schedule: Monday - Saturday 8am-4:30pm (PST), Sundays 9am-6pm (PST) weekends are required.
Job type: Full time position
Pay: Pay: $25-$30 per hour - with $1,000 Sign-on-Bonus to be paid in $500 after completing 8 weeks training $500 after 6 months of employment. PLUS uncapped commission additional bonus potential
Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Principals only. Recruiters, please don't contact this job poster.
Do NOT contact us with unsolicited services or offers.
Customer Service Specialist
Call center agent job at Semper Solaris
Semper Solaris
is one of the fastest-growing leaders in the Residential Solar, Roofing, Battery Storage, and HVAC industries. With locations across California, our commitment to operational excellence and exceptional customer experience has earned us a reputation as a top contractor in the state.
The Customer Service Specialist is a vital part of the Customer Service team, ensuring an effortless experience for our customers by being the main point of contact during the project life cycle. This person will perform a wide variety of administrative and communication duties including but not limited to coordinating with customers and colleagues to drive project completion in a timely manner, while producing a 5-Star experience for every customer.
Benefits for Full-Time Employeesâ¯Include:â¯
Medical, Dental, Vision, Voluntary Life & AD&D Insurance, HSA, and Employee Assistance Program
Potential Bonus Opportunities and Career Path Opportunities for Top Performers!â¯
Paid Sick and Vacation Timeâ¯
401K
A Customer Service Specialist is required to perform job duties inclusive of but not limited to the following:
Maintain customer communication through Salesforce ticketing system
Navigate ticketing system and record accurate notes
Proactively communicate to customers to provide project status updates (scheduling updates, project timelines, scope changes, etc.)
Problem solve to push jobs forward in a timely manner
Generate goodwill for the company in the form of 5-star reviews and referrals
Manage pipeline of customers in a variety of work queues (pre-site, overlay and NEM)
Answer incoming calls and field questions from customers
Advocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelines
Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
Utilize conflict management skills and escalate issues as needed
Display an approachable confidence while talking to customers and assisting them throughout their project
Perform general office administration work and other tasks as assigned by manager
Assist customers with inquiries at the office, in-person
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Pay Rate: $22-$24/hr. DOE
Required Skills / Abilities
Ability to work with minimal supervision.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management and follow-up skills required
Must demonstrate a high sense of urgency
Intermediate skills in Microsoft Office - Word and Outlook
Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
High school diploma or general education degree (GED)
A minimum of 2 years of customer service experience
Experience with Salesforce or other CRMs
Experience working in the construction industry
Ability to sit/stand and look at a computer monitor for extended period.
Physical Requirements
Ability to use the computer, mouse, and type regularly
Ability to sit and look at a computer monitor for extended periods
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Remote Customer Experience Representative
Pompano Beach, FL jobs
Job Description
.
We are seeking a detail-oriented Customer Experience Representative to support our clients through timely, accurate, and professional communication. In this role, you will handle inquiries, provide product or service information, and help ensure a smooth, positive experience for every customer. This position is fully remote and ideal for individuals who take initiative, stay organized, and maintain a high standard of service in a fast-paced environment.
Requirements
• Strong communication skills
• Ability to work independently from home
• Basic computer and typing skills
• Reliable internet connection
• Customer service experience preferred but not required
• Ability to multitask while staying organized
Responsibilities
• Respond to customer questions through phone, email, or chat
• Provide clear information about products and services
• Document interactions in the system accurately
• Assist with simple troubleshooting and problem solving
• Follow company guidelines for quality and communication
• Maintain a positive, patient, and helpful attitude at all times
Benefits
Benefits
• Remote work
• Weekly pay
• Opportunities for advancement
• Professional development and training
• Supportive team environment
• Performance incentives
• Long term employment potential
Equal Opportunity Statement
We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.
Customer Service Installation Technician
California jobs
Qualifications:
High School Diploma/GED
Installation, maintenance, repair of mechanical and electrical systems experiences preferred. Refrigeration/HVAC or cryogenic experience preferred.
Must be technologically savvy and have the ability to use the above-mentioned software and devices.
About Linde:
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
Culture:
At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.
For more information about the company and its products and services, please visit **************
Salary:
Pay commensurate with experience. Open to salary range $57,225 - $83,930.
Benefits:
Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-NB1
Description:
We are seeking a Customer Service Installation Technician who will be responsible for safely constructing all types of liquid and/or gaseous UHP Electronic grade cryogenic supply systems. The Technician must professionally interact with project managers, planners, sales, customers, contractors, engineers, and inspectors regarding construction at the customer's site. The ideal candidate should reside within the greater Los Angeles, CA area. Overnight travel is often required. Installation Technician hours are 8 - 12-hour days. The technician travels 75% of the time on average but is usually home on the weekends.
Must be an organized self-starter with the ability to proactively plan their daily work schedule. Must be a team player that is able to effectively communicate with installation planner regarding resources and schedule changes. The candidate is expected to be competent in the following core skills:
Read prints and schematics
Understand materials of construction and general system layout
Pipefitting
UHP Orbital Welding Application
Brazing piping
Electrical troubleshooting
Cryogenics and/or refrigeration experience
Understanding of various UHP Electronic Grade system components (regulators, valves, solenoids, pressure relief devices, etc.)
The company will train the candidate at our National Training Center located in East Chicago, IN with class sessions usually lasting a week in duration. We require our employees to be team players and safety is part of our everyday culture. Training classes are at the collegiate level and are designed to develop competence in the following topics\: Bulk Atmospheric Gas (BAG) Systems, Hydrogen systems, CO2 systems, high pressure pumping systems, electrical AC/DC, 600 Volt Level 1 and 2, pipe joining, technical cleaning, and NITC/ medical install certification.
Requires computer proficiency including, but not limited to\: Lotus Notes, Microsoft Excel, smart phones, tablets, handheld data entry devices, and usage of GPS devices. Job requires a valid Driver's License, and candidate must be able to safely operate a company service vehicle in all types of weather.
Auto-ApplyCustomer Care Specialist
Pleasanton, CA jobs
Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.
IS LOCATED IN PLEASANT GROVE CA.
POSITION SUMMARY
The Customer Care Specialist is the first line contact to greet our customers by telephone or walk-ins. This includes handling a multi-line phone system and then directing customer calls to appropriate personnel.
QUALIFICATIONS REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Work on a multi-line phone:
Answering calls with company greeting
Direct incoming calls by answering caller questions or
Correctly directing calls by warm transferring to appropriate person
Greet walk-in customer and direct them to correct department and/or individual.
Handle both the incoming and outgoing mail.
this includes FedEx, UPS and Express Mail.
Responsible for all general conference rooms
Monitor scheduling of conference rooms
Assist current employees with any questions
Other duties as assigned.
SKILLS & ABILITIES
Must be a self-starter, who is able to work with little direction and supervision.
Must have experience in Word and Excel.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to accept responsibility and account for his/her actions.
Ability to perform work accurately and thoroughly.
Ability to use thinking and reasoning to solve a problem.
Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Ability to take care of the customers' needs while following company procedures.
Ability to pay attention to the minute details of a project or task.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to read, analyzes, and interprets general information.
Ability to write simple correspondence, memos and other material.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
Ability to handle multiple tasks, time management, and be detailed orientated.
Ability to apply understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with standardized situations with occasional variables.
EDUCATION AND/OR EXPERIENCE
Requires a high school diploma or general education degree (GED) and one to two years of related experience and/or training.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Use hands and fingers to handle and feel objects, tools, and controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit.
The employee must regularly lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
COMPENSATION
Pay Range: $24.00 - $27.00 Hourly
Pay Range Dependent on Knowledge, Skills, and Ability to perform the responsibilities of the job.
WHY WORK FOR HOLT?
Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.
Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
For more information about our California Employee Privacy Policy, please click on link below.
#ZIP
Customer Service Representative
Brea, CA jobs
Job Description
Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.
This position is in-office, in the city of Brea.
Schedule:
We ask that our candidates have open availability, as shifts can vary anytime between the following times:
Monday-Friday: 8 a.m. to 7 p.m.
Saturday: 8 a.m. to 5 p.m.
Why Join Service Champions?
Competitive Pay with performance-based bonuses.
Career Growth Opportunities - We promote from within.
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid vacation, holidays, and sick leave
Positive Work Environment: Supportive and team-oriented.
Key Responsibilities:
Manage a high volume of inbound and outbound calls to schedule appointments.
Quickly identify client needs, provide solutions, and resolve concerns professionally.
Accurately document client interactions while managing multiple tasks.
Meet productivity goals and maintain high-quality service standards.
Develop a working knowledge of our products and services.
Qualifications:
3-5 years of call center experience.
HVAC or plumbing industry experience is a plus.
Ability to type 45+ WPM while talking and multitasking.
Proficient with Microsoft Suite; Service Titan experience is a plus.
Strong communication, problem-solving, and customer service skills.
Bilingual (Spanish) is a plus.
Physical Requirements:
Ability to sit for extended periods with clear speech and listening abilities.
#SCC
Pay Range$20-$24 USD
About Service Champions:
A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.
You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Privacy Policy
Customer Service Representative
Brea, CA jobs
Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.
This position is in-office, in the city of Brea.
Schedule:
We ask that our candidates have open availability, as shifts can vary anytime between the following times:
Monday-Friday: 8 a.m. to 7 p.m.
Saturday: 8 a.m. to 5 p.m.
Why Join Service Champions?
Competitive Pay with performance-based bonuses.
Career Growth Opportunities - We promote from within.
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid vacation, holidays, and sick leave
Positive Work Environment: Supportive and team-oriented.
Key Responsibilities:
Manage a high volume of inbound and outbound calls to schedule appointments.
Quickly identify client needs, provide solutions, and resolve concerns professionally.
Accurately document client interactions while managing multiple tasks.
Meet productivity goals and maintain high-quality service standards.
Develop a working knowledge of our products and services.
Qualifications:
3-5 years of call center experience.
HVAC or plumbing industry experience is a plus.
Ability to type 45+ WPM while talking and multitasking.
Proficient with Microsoft Suite; Service Titan experience is a plus.
Strong communication, problem-solving, and customer service skills.
Bilingual (Spanish) is a plus.
Physical Requirements:
Ability to sit for extended periods with clear speech and listening abilities.
#SCC
Pay Range$20-$24 USD
About Service Champions:
A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them.
You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Privacy Policy
Auto-ApplyCustomer Care Compliance Specialist
Los Angeles, CA jobs
Benefits:
Training & development
Position: Customer Care Compliance Specialist What does a Customer Care Compliance Specialist with Paul Davis do?
Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust.
Oversees office administrative operations,
Creates systems for efficiency and accountability. Maintains corporate processes.
Interfaces with adjusters, insurance companies and Paul Davis Headquarters to assure compliance and fidelity to the model.
Problem solves and helps people find solutions during their time of need.
Improves the community by serving others,
Brings restoration industry expertise but is eager to learn new things
Enjoys a fast-paced, high energy atmosphere by bringing fun and creativity with tremendous follow-through and “get it done” mentality
Ensures compliance with standards and regulations utilizing internal office systems
Conducts regular audits and reviews to ensure compliance with industry standards and company policies.
Identifies and addresses any deviations from compliance protocols to keep our office compliant.
Minimum of 5 years of industry experience in disaster mitigation, home restoration or similar fields
Proven ability to manage and all tasks efficiently and effectively. Dynamic problem solver who is relentless in crushing goals!
Experience in handling various restoration customers facing challenging projects like water damage, fire damage, and mold remediation.
At Least 5 years of experience providing exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.
Handling customer complaints and resolving issues in a timely and satisfactory manner.
Proficient in using XactAnalysis for tracking, reporting, and managing restoration projects.
Experienced in utilizing DASH for workflow management, job tracking, and client communication.
Familiarity with Symbility Solutions for claims management and processing, ensuring accurate and efficient documentation and reporting.
Preferred candidates will have hands-on experience and in-depth knowledge of these software tools to streamline restoration processes and improve operational efficiency.
Why The Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results. Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities. Skills Desired of Team Member:
Organized, analytical administrative coordinator who likes a fast-paced environment
Loves talking to people and building relationships
Likes to problem-solve and help people find solutions
Enjoys completing tasks
Is a stickler for the details
Likes math (geometry) and working with numbers and measurements
Can review data and deductively think through what information might be missing
Proactive, assertive personality
Likes to create and follow systems while helping others to follow them as well
Enjoys taking care of others
Some College / B.A Preferred
Professional appearance and courteous manner
Compensation: $20.00 - $22.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Auto-ApplyCustomer Care Compliance Specialist
Los Angeles, CA jobs
Job DescriptionBenefits:
Training & development
Customer Care Compliance Specialist What does a Customer Care Compliance Specialist with Paul Davis do?
Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust.
Oversees office administrative operations,
Creates systems for efficiency and accountability. Maintains corporate processes.
Interfaces with adjusters, insurance companies and Paul Davis Headquarters to assure compliance and fidelity to the model.
Problem solves and helps people find solutions during their time of need.
Improves the community by serving others,
Brings restoration industry expertise but is eager to learn new things
Enjoys a fast-paced, high energy atmosphere by bringing fun and creativity with tremendous follow-through and get it done mentality
Ensures compliance with standards and regulations utilizing internal office systems
Conducts regular audits and reviews to ensure compliance with industry standards and company policies.
Identifies and addresses any deviations from compliance protocols to keep our office compliant.
Minimum of 5 years of industry experience in disaster mitigation, home restoration or similar fields
Proven ability to manage and all tasks efficiently and effectively. Dynamic problem solver who is relentless in crushing goals!
Experience in handling various restoration customers facing challenging projects like water damage, fire damage, and mold remediation.
At Least 5 years of experience providing exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.
Handling customer complaints and resolving issues in a timely and satisfactory manner.
Proficient in using XactAnalysis for tracking, reporting, and managing restoration projects.
Experienced in utilizing DASH for workflow management, job tracking, and client communication.
Familiarity with Symbility Solutions for claims management and processing, ensuring accurate and efficient documentation and reporting.
Preferred candidates will have hands-on experience and in-depth knowledge of these software tools to streamline restoration processes and improve operational efficiency.
Why The Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities.
Skills Desired of Team Member:
Organized, analytical administrative coordinator who likes a fast-paced environment
Loves talking to people and building relationships
Likes to problem-solve and help people find solutions
Enjoys completing tasks
Is a stickler for the details
Likes math (geometry) and working with numbers and measurements
Can review data and deductively think through what information might be missing
Proactive, assertive personality
Likes to create and follow systems while helping others to follow them as well
Enjoys taking care of others
Some College / B.A Preferred
Professional appearance and courteous manner
Customer Service Representative I (CRL)
Los Angeles, CA jobs
Come Join Us!
C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.
We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.
What You'll Get to Do
The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers and reports to the Team Lead. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.
Responsibilities
Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customer
Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed and phone-in orders for production
Coordinate between sales and production to meet customer deadlines
Maintain effective communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
Assisting sales staff with expediting orders and communications with the production floor
Answer the telephone and direct callers to appropriate departments
Greet customers in a courteous, friendly, and professional manner
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
Assist all co-workers when needed
Other duties as assigned
Qualification Requirements:
A minimum of 1-year previous customer service experience; glass industry preferred
High School Diploma or equivalent; Associates Degree preferred
Strong organizational and listening skills
Ability to work overtime if required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast paced, team environment to meet required deadlines
Utilizes strong time management and organizational skills to successfully multi-task
Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
Bilingual in Spanish preferred
What CRL Offers You
Highly competitive base pay
Paid time off
10 Holidays (inclusive of 2 floating holidays)
Market competitive 401(k) match
Industry-leading medical, dental, and vision benefits
Short-term and long-term disability coverage
Life Insurance
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
Employee Discount
Hourly: $19.45 - $27.31
We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.
C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.
Customer Service Representative/ CSR / Job Coordinator
Murrieta, CA jobs
Do you have construction or service experience? Do you have lots of energy? Good work ethic? Loads of common sense when it comes to service work? Do you provide quality service and give customers a WOW experience? Do you work well both alone and as a team?
Do you want to be part of a growing team?
Do you love learning new things? Willing to train the chosen candidate in construction and restoration industry
We have multiple positions open. Seeking mitigation and restoration service rep / coordinator in our office. Work hours are Monday-Friday daytime and must be available full time.
We are a high profile service company actively seeking technicians to join our team. Opportunity to become part of a leading emergency restoration company. Possibility of future advancement for those looking for a career. All positions require some weekends works.
****** Must be able to pass a background and drug test*****
*Strong phone communication
* Knowledge of basic mathematical computations
*Customer Service skills required
*Must be able to follow direction and prioritize appropriately.
*Sense of urgency
Pay based on experience and certifications. ($17- $20) Please email your resume, or stop by the office to fill out an application. You can text office with any questions
Paul Davis Emergency Services / Restoration 27570 Commerce Center Dr #122 Temecula, Ca 92590 What does an Coordinator with Paul Davis do?
Fields calls from customers and team members and builds rapport
Oversees office administrative operations
Creates office systems
Problem solves and helps people find solutions
Learns new things about construction and building homes
Has fun and is part of a growing business
Ensure compliance with standards and regulations utilizing internal office systems
Why The Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results. Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities. Skills Desired of Team Member:
Organized, analytical administrative coordinator who likes a fast-paced environment
Loves talking to people and building relationships
Likes to problem-solve and help people find solutions
Enjoys completing tasks
Is a stickler for the details
Likes math (geometry) and working with numbers and measurements
Can review data and deductively think through what information might be missing
Proactive, assertive personality
Likes to create and follow systems while helping others to follow them as well
Enjoys taking care of others
High School Diploma or equivalent
Professional appearance and courteous manner
Please apply here or come to office to fill out an application
Compensation: $17.00 - $20.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Auto-ApplyCustomer Service Rep
Los Angeles, CA jobs
Job Highlights
Earn $20-$23 per hour
Full Time
Overtime Opportunities
Advancement Opportunities
DailyPay Partners (Work Today, Get Paid Tomorrow)
Here's What You'll Get To Do
Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed, and phoned in orders for production
Answer the telephone in 3 rings or less and direct callers to appropriate departments
Provide assistance to all co-workers when needed
Communicate with customers to determine expected delivery date and time.
What We're Looking For
A minimum of 1 year previous customer service experience
Strong organizational and listening skills
Ability to work overtime when required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast paced, team environment to meet required deadlines
Computer experience and accuracy in numeric typing
**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**
Work Today, Get Paid Tomorrow!
Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.
What OBE Offers You
Competitive pay
Paid time off
10 Holidays (inclusive of 2 floating holidays)
Market competitive 401(k) match
Industry-leading medical, dental, and vision benefits
Short-term and long-term disability coverage
Life Insurance
About OBE
At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
Executing formalized talent management processes that ensure all employees have the best in market skills
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
#OBE
Customer Service Rep
Fremont, CA jobs
Job Highlights
Earn $20-$23 per hour
Full Time
Overtime Opportunities
Advancement Opportunities
DailyPay Partners (Work Today, Get Paid Tomorrow)
Here's What You'll Get To Do
Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed, and phoned in orders for production
Answer the telephone in 3 rings or less and direct callers to appropriate departments
Provide assistance to all co-workers when needed
Communicate with customers to determine expected delivery date and time.
What We're Looking For
A minimum of 1 year previous customer service experience
Strong organizational and listening skills
Ability to work overtime when required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast paced, team environment to meet required deadlines
Computer experience and accuracy in numeric typing
**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**
Work Today, Get Paid Tomorrow!
Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.
What OBE Offers You
Competitive pay
Paid time off
10 Holidays (inclusive of 2 floating holidays)
Market competitive 401(k) match
Industry-leading medical, dental, and vision benefits
Short-term and long-term disability coverage
Life Insurance
About OBE
At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
Executing formalized talent management processes that ensure all employees have the best in market skills
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
#OBE
Customer Service Representative and Dispatcher
Arcadia, CA jobs
Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while Having fun in the process!
As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer Concerns. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in a professional and courteous manner
Scheduling appointments
Assigning daily work/calls to other team members
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls and respond to customer complaints
Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills a plus
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
PTO
Overtime
Employee discounts, deals, promotions
Team building/Family appreciation events
Opportunity to earn additional income through sales commissions
In-House Customer Service Training
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $16.00 - $19.00 per hour
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyCUSTOMER SERVICE REP
Woodland, CA jobs
Job Description
Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America. Our Woodland, California branch has an opening on our Customer Service team, and we are searching for a customer-focused office professional that enjoys being a key part of a dynamic team.
In this role, you are the liaison to our customers and responsible for delivering a world-class experience. While this is a multifaceted position, the overall broad objective is to aid and support Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales.
This is a permanent full-time position with a comprehensive benefits package.
Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other.
You'll be responsible for (but not limited to):
Partnering with our customers and coordinating all requests for information, promotional material, or products.
Accurately and promptly entering orders so our production team can create a quality product matching the customer's specifications.
Handling all aspects of customer care such as problem resolution, relationship management, and proper invoicing.
Being a partner to our sales team in the field.
The most qualified candidates will have:
One-year experience in a customer-centric role within an office setting
Phenomenal administrative skills while multi-tasking and delivering a world-class customer service experience
Professional communication skills and problem-solving abilities
Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and other applications
Experience working in the construction or manufacturing industry, ideally with metal roofing and/or siding
High school diploma or GED
What we can offer you:
Challenging work environment with a stable privately owned company
Career growth opportunities
Competitive base pay with quarterly incentive potential
Comprehensive benefits package including:
Medical, Dental, and Vision coverage (eligible after 30 days)
Paid time off (eligible immediately)
401K (eligible immediately) with company match (eligible after 1 year of service)
Paid holidays (eligible immediately)
Wellness Program
And more!!!
We appreciate you reviewing our opportunity and look forward to receiving your resume!
Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all.
We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team.
CUSTOMER SERVICE REP
Fontana, CA jobs
Job Description
Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America. Our New Albany, IN branch has an opening on our Customer Service team, and we are searching for a customer focused office professional that enjoys being a key part of a small but dynamic team.
In this role, you are the liaison to our customers and responsible for delivering a world-class experience. While this is a multifaceted position, the overall broad objective is to provide assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales.
This is a permanent full-time position with a comprehensive benefits package.
Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other.
You'll be responsible for (but not limited to):
Partnering with our customers and coordinating all requests for information, promotional material, or products.
Accurately and promptly entering orders so our production team can create a quality product matching the customer's specifications.
Handling all aspects of customer care such as problem resolution, relationship management, and proper invoicing.
Being a partner to our sales team in the field.
The most qualified candidates will have:
One-year experience in a customer-centric role within an office setting
Phenomenal administrative skills while multi-tasking and delivering a world-class customer service experience
Professional communication skills and problem-solving abilities
Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and other applications
Experience working in the construction or manufacturing industry, ideally with metal roofing and/or siding
High school diploma or GED
What we can offer you:
Challenging work environment with a stable privately owned company
Career growth opportunities
Competitive base pay with quarterly incentive potential
Comprehensive benefits package including:
Medical, Dental, and Vision coverage (eligible after 30 days)
Paid time off (eligible immediately)
401K (eligible immediately) with company match (eligible after 1 year of service)
Paid holidays (eligible immediately)
Wellness Program
And more!!!
We appreciate you reviewing our opportunity and look forward to receiving your resume!
Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all.
We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team.
CUSTOMER SERVICE REP
Fontana, CA jobs
Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America. Our New Albany, IN branch has an opening on our Customer Service team, and we are searching for a customer focused office professional that enjoys being a key part of a small but dynamic team.
In this role, you are the liaison to our customers and responsible for delivering a world-class experience. While this is a multifaceted position, the overall broad objective is to provide assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales.
This is a permanent full-time position with a comprehensive benefits package.
Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other.
You'll be responsible for (but not limited to):
Partnering with our customers and coordinating all requests for information, promotional material, or products.
Accurately and promptly entering orders so our production team can create a quality product matching the customer's specifications.
Handling all aspects of customer care such as problem resolution, relationship management, and proper invoicing.
Being a partner to our sales team in the field.
The most qualified candidates will have:
One-year experience in a customer-centric role within an office setting
Phenomenal administrative skills while multi-tasking and delivering a world-class customer service experience
Professional communication skills and problem-solving abilities
Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and other applications
Experience working in the construction or manufacturing industry, ideally with metal roofing and/or siding
High school diploma or GED
What we can offer you:
Challenging work environment with a stable privately owned company
Career growth opportunities
Competitive base pay with quarterly incentive potential
Comprehensive benefits package including:
Medical, Dental, and Vision coverage (eligible after 30 days)
Paid time off (eligible immediately)
401K (eligible immediately) with company match (eligible after 1 year of service)
Paid holidays (eligible immediately)
Wellness Program
And more!!!
We appreciate you reviewing our opportunity and look forward to receiving your resume!
Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all.
We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team.
Auto-ApplySpecification Representative
Sacramento, CA jobs
JOB SUMMARY: The Specifications Representative calls on the Architectural and Interior Design community throughout their assigned region. The Spec Rep is professional, design-savvy, positive and dedicated to being a technical and product resource to the architecture and design community. They represent some of the top brands in the industry and develop and build strong relationships with key account contacts.
SUPERVISORY RESPONSIBILITIES:
None.
DUTIES/RESPONSIBILITIES:
Develop/establish key relationships within the architecture and design community in an assigned territory to drive product specifications for EB Bradley & Wilsonart product lines.
Increase business territory accounts' volume based on activity based metrics & KPIs including:
Schedule and conduct product presentations on a daily basis
Participate in industry events such as tradeshows, mixers, training and professional organization events
Conduct daily outbound & inbound customer interactions - virtual meetings. phone calls & texts (up to 8 hrs per day at times), in person meetings & emails.
Interact with sales representatives, regional managers & vendor partners to maximize results.
Attend internal events & training (work with peers, PK training, vendor tours, etc)
Coordinate with E.B. Bradley sales team to ensure specifications translate into orders and successful product installations.
Consistently update and maintain product libraries within the territory.
Maintain CRM with daily activities, account information and new contacts
Actively track projects, communicate with sales team to bring projects to completion and participate in vendor partner tracking meetings to maximize results.
Assist in providing content for web and social media by obtaining photography of completed projects and case study candidates.
Complete product blitzes and campaigns as required
Additional duties may be assigned to help colleagues, customers, and/or the organization as a whole.
Additional duties as assigned
REQUIRED SKILLS/ABILITIES:
Ability to present to individuals as a consultant in addition to presenting to groups of Interior Designers and Architects.
Ability to listen to the potential needs of a firm and over time, offer solutions and products to solve a design/color need.
Ability to understand construction documents and the specification processes as well as design process.
Ability to use Office 365 and Zoom/Teams
Superior at providing timely responses
Ability to learn general technical information and pricing strategies
Excellent communication (verbal and written) skills including timely follow up
The ability to gather and analyze information with various tools (CRM and project lead software).
Ability to work collaboratively within the organization and with vendor partners
EDUCATION AND EXPERIENCE:
Bachelor's degree in Marketing/Business/Design or similar field preferred, or 4 years of related experience
Additional one year of field-related selling experience, preferably in the Architecture & Design industry
PHYSICAL REQUIREMENTS:
Must be able to talk and hear regularly
Must be able to exchange accurate information, constantly operates a computer and telephone and other office machinery, such as copier, printer, and calculator
Must be able to drive for long periods of time
Must be able to reach overhead, standing, walking, bending, carrying materials, kneeling, stooping, bending at the waist, and climbing stairs
Must be able regularly lift and/or move items over 25 pounds
WORK ENVIRONMENT:
This position is performed primarily indoors but may involve traveling in outside weather conditions including extreme heat and cold.
The position may be performed in the office or at home, and will often be based in the company-provided vehicle.
This role routinely uses standard office equipment such as computers, phones, calculators, photocopiers, filing cabinets and fax machines
Auto-ApplySpecification Representative
San Diego, CA jobs
JOB SUMMARY: The Specifications Representative calls on the Architectural and Interior Design community throughout their assigned region. The Spec Rep is professional, design-savvy, positive and dedicated to being a technical and product resource to the architecture and design community. They represent some of the top brands in the industry and develop and build strong relationships with key account contacts.
SUPERVISORY RESPONSIBILITIES:
None.
DUTIES/RESPONSIBILITIES:
Develop/establish key relationships within the architecture and design community in an assigned territory to drive product specifications for EB Bradley & Wilsonart product lines.
Increase business territory accounts' volume based on activity based metrics & KPIs including:
Schedule and conduct product presentations on a daily basis
Participate in industry events such as tradeshows, mixers, training and professional organization events
Conduct daily outbound & inbound customer interactions - virtual meetings. phone calls & texts (up to 8 hrs per day at times), in person meetings & emails.
Interact with sales representatives, regional managers & vendor partners to maximize results.
Attend internal events & training (work with peers, PK training, vendor tours, etc)
Coordinate with E.B. Bradley sales team to ensure specifications translate into orders and successful product installations.
Consistently update and maintain product libraries within the territory.
Maintain CRM with daily activities, account information and new contacts
Actively track projects, communicate with sales team to bring projects to completion and participate in vendor partner tracking meetings to maximize results.
Assist in providing content for web and social media by obtaining photography of completed projects and case study candidates.
Complete product blitzes and campaigns as required
Additional duties may be assigned to help colleagues, customers, and/or the organization as a whole.
Additional duties as assigned
REQUIRED SKILLS/ABILITIES:
Ability to present to individuals as a consultant in addition to presenting to groups of Interior Designers and Architects.
Ability to listen to the potential needs of a firm and over time, offer solutions and products to solve a design/color need.
Ability to understand construction documents and the specification processes as well as design process.
Ability to use Office 365 and Zoom/Teams
Superior at providing timely responses
Ability to learn general technical information and pricing strategies
Excellent communication (verbal and written) skills including timely follow up
The ability to gather and analyze information with various tools (CRM and project lead software).
Ability to work collaboratively within the organization and with vendor partners
EDUCATION AND EXPERIENCE:
Bachelor's degree in Marketing/Business/Design or similar field preferred, or 4 years of related experience
Additional one year of field-related selling experience, preferably in the Architecture & Design industry
PHYSICAL REQUIREMENTS:
Must be able to talk and hear regularly
Must be able to exchange accurate information, constantly operates a computer and telephone and other office machinery, such as copier, printer, and calculator
Must be able to drive for long periods of time
Must be able to reach overhead, standing, walking, bending, carrying materials, kneeling, stooping, bending at the waist, and climbing stairs
Must be able regularly lift and/or move items over 25 pounds
WORK ENVIRONMENT:
This position is performed primarily indoors but may involve traveling in outside weather conditions including extreme heat and cold.
The position may be performed in the office or at home, and will often be based in the company-provided vehicle.
This role routinely uses standard office equipment such as computers, phones, calculators, photocopiers, filing cabinets and fax machines
Auto-ApplySpecification Representative
Hayward, CA jobs
JOB SUMMARY: The Specifications Representative calls on the Architectural and Interior Design community throughout their assigned region. The Spec Rep is professional, design-savvy, positive and dedicated to being a technical and product resource to the architecture and design community. They represent some of the top brands in the industry and develop and build strong relationships with key account contacts.
SUPERVISORY RESPONSIBILITIES:
None.
DUTIES/RESPONSIBILITIES:
Develop/establish key relationships within the architecture and design community in an assigned territory to drive product specifications for EB Bradley & Wilsonart product lines.
Increase business territory accounts' volume based on activity based metrics & KPIs including:
Schedule and conduct product presentations on a daily basis
Participate in industry events such as tradeshows, mixers, training and professional organization events
Conduct daily outbound & inbound customer interactions - virtual meetings. phone calls & texts (up to 8 hrs per day at times), in person meetings & emails.
Interact with sales representatives, regional managers & vendor partners to maximize results.
Attend internal events & training (work with peers, PK training, vendor tours, etc)
Coordinate with E.B. Bradley sales team to ensure specifications translate into orders and successful product installations.
Consistently update and maintain product libraries within the territory.
Maintain CRM with daily activities, account information and new contacts
Actively track projects, communicate with sales team to bring projects to completion and participate in vendor partner tracking meetings to maximize results.
Assist in providing content for web and social media by obtaining photography of completed projects and case study candidates.
Complete product blitzes and campaigns as required
Additional duties may be assigned to help colleagues, customers, and/or the organization as a whole.
Additional duties as assigned
REQUIRED SKILLS/ABILITIES:
Ability to present to individuals as a consultant in addition to presenting to groups of Interior Designers and Architects.
Ability to listen to the potential needs of a firm and over time, offer solutions and products to solve a design/color need.
Ability to understand construction documents and the specification processes as well as design process.
Ability to use Office 365 and Zoom/Teams
Superior at providing timely responses
Ability to learn general technical information and pricing strategies
Excellent communication (verbal and written) skills including timely follow up
The ability to gather and analyze information with various tools (CRM and project lead software).
Ability to work collaboratively within the organization and with vendor partners
EDUCATION AND EXPERIENCE:
Bachelor's degree in Marketing/Business/Design or similar field preferred, or 4 years of related experience
Additional one year of field-related selling experience, preferably in the Architecture & Design industry
PHYSICAL REQUIREMENTS:
Must be able to talk and hear regularly
Must be able to exchange accurate information, constantly operates a computer and telephone and other office machinery, such as copier, printer, and calculator
Must be able to drive for long periods of time
Must be able to reach overhead, standing, walking, bending, carrying materials, kneeling, stooping, bending at the waist, and climbing stairs
Must be able regularly lift and/or move items over 25 pounds
WORK ENVIRONMENT:
This position is performed primarily indoors but may involve traveling in outside weather conditions including extreme heat and cold.
The position may be performed in the office or at home, and will often be based in the company-provided vehicle.
This role routinely uses standard office equipment such as computers, phones, calculators, photocopiers, filing cabinets and fax machines
Auto-Apply