We are seeking a Customer Support Representative who is responsible for delivering excellent customer service by responding to inquiries, resolving issues, and providing product or service information in a timely and professional manner. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities:
Escalate all Tier 1 unresolved issues and claims
Direct of Tier 1 staff though product training & knowledge, ticket reviewing.
Review and execute product warranty returns and shipments for customer claims. Work closely with the RMA Team on product replacements.
Independently resolves any technical issues and claims from the customers
Create Technical Articles for website Knowledge Base location and help manage product content.
Setup rules and procedures for Sena ticketing system (Zendesk)
Subject Matter Expert for customers, team, and product partners. POC for leadership and stakeholders
Support OEM / Partner Customers with specific product knowledge and troubleshooting techniques.
Provide Customer follow through and updates on ticket escalations and regular support tickets.
Work closely with other support Teams such as Marketing, Sales and Accounting members on various tasks.
Build Strong relationship with Sena loyalty customers
Attending Team and Support meetings for product updates, product communication, new product releases and Team building.
Test all new product releases, IOS and Android Apps for basic product features and knowledge.
Escalate product issues and concerns to Management staff and R&D Team for update and corrections.
Attention to detail concerning ticket specifications and Customer needs.
Basic SLA procedure knowledge for completing tickets within a timely manner.
Always professional and courteous when responding to Customer emails and calls.
Qualifications (Required):
Bachelor's degree or equivalent professional experience required.
1-3 years of experience in a technical support or related field.
Exceptional written and verbal communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Prior Help Desk or Customer Relationship Management (CRM) experience is required (Zendesk experience preferred).
Skills and Competencies:
Strong customer service acumen.
Demonstrated problem-solving and multitasking skills.
Strong attention to detail and organizational skills.
A positive, collaborative attitude and proven ability to work as part of a team.
Familiarity with motorcycle products, brands, or riding experience is a strong plus.
Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products-from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
$33k-40k yearly est. Auto-Apply 60d+ ago
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Technical Support - Tier 1
Sena Technologies Inc. 4.2
Sena Technologies Inc. job in Irving, TX
We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently.
Key Responsibilities:
Serve as the first point of contact for customers experiencing technical issues with any Sena product.
Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions.
Escalate complex technical issues to higher-level support teams when necessary.
Document customer interactions, reported issues, and resolutions in the ticketing system.
Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements.
Assist in testing system updates and new features to ensure smooth functionality.
Provide guidance to customers on how to use and understand Sena products effectively.
Ensure a high level of customer satisfaction by delivering clear and effective solutions.
Qualifications:
High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education.
Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment.
Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner.
Display the ability to multitask, prioritize tasks, and handle escalations effectively to ensure timely issue resolution
Skills and Competencies:
Experience with phone support in an IT environment for a fast paced industry.
Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting.
Zendesk software a plus.
Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products-from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
$52k-73k yearly est. Auto-Apply 3d ago
Experiential Marketing Manager
Fit 4.2
Austin, TX job
At FIT House of Brands, we are looking for a dynamic and creative Experiential Marketing Manager to join our growing team. The Experiential Marketing Manager will be responsible for bringing the FIT House of Brands, F45, FS8, and VAURA to life through world-class global and regional events that connect communities, elevate brand visibility, and drive cultural relevance. Working closely with the Marketing and Brand teams, this role ensures every activation - from fitness experiences and product launches to partner collaborations with brands like Reebok and Red Bull, is flawlessly executed, culturally resonant, and amplifies brand storytelling. The ideal candidate is an expert in event execution and production with a strong grasp of culture, community, and operational excellence.
Join us and be part of a global movement that is changing lives!
Responsibilities:
Event Planning & Execution
Lead the end-to-end execution of global and regional events across F45, FS8, and VAURA, including community activations, experiential pop-ups, brand drops, and partnership events.
Collaborate with Brand, Creative, and Marketing teams to translate campaign concepts into impactful live experiences.
Manage event logistics, including venue sourcing, production, staffing, scheduling, and vendor coordination.
Ensure brand consistency and quality standards across all activations.
Oversee on-site event management, including setup, production oversight, and live troubleshooting.
Manage external agencies and production partners across multiple regions to ensure operational excellence.
Cross-Functional Collaboration
Partner with Brand, PR, and Content teams to align events with broader marketing campaigns and seasonal priorities.
Collaborate with Partnership and Operations teams to ensure business and partner objectives are achieved through experiential activations.
Support global partner initiatives with brands such as Reebok, Red Bull, and other collaborators from co-branded workouts to community takeovers.
Cultural Relevance & Community Connection
Help identify cultural opportunities and trends that position the brands within the broader fitness, lifestyle, and wellness spaces.
Execute brand drops and cultural moments that create conversation, FOMO, and community connection.
Ensure every experience reflects the brands' values - performance, inclusion, and authentic community.
Budgeting & Reporting
Manage event budgets, contracts, and financial tracking to ensure efficient use of resources.
Deliver post-event reporting including performance insights, community impact, and ROI metrics.
Continuously improve event processes and documentation to drive consistency and efficiency globally.
Requirements
6-8+ years in event management, experiential marketing, or production (brand or agency side).
Proven experience executing large-scale and regional events in partnership with brand and creative teams.
Strong background in event production, logistics, and vendor management.
Experience working with global lifestyle, sports, or fitness brands, and premium partners
Familiarity with digital event amplification, influencer integration, and social-first storytelling.
Preferred Experience
Experience in fitness, wellness, or consumer lifestyle sectors.
Exposure to global or multi-market event execution.
Understanding of ROI measurement and post-event analytics.
Core Attributes
Exceptional organizational and project management skills.
Collaborative mindset; thrives when working cross-functionally with brand and creative teams.
Calm and solutions-oriented under pressure.
Culturally aware and trend-savvy with a passion for connecting brands to communities.
High energy, adaptable, and detail-oriented.
Benefits
Competitive benefit offerings
Ability to be exposed to many areas of the business and grow with us
Embed yourself in the fitness and health space with our team
Fit House of Brands is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
$86k-122k yearly est. Auto-Apply 14d ago
HR Generalist
Gateway Services Inc. 4.6
Texas job
The HR Generalist plays a key role in shaping a positive, productive, and people-centered workplace experience. As a trusted partner within our regional operations, this role delivers essential HR services that support team members throughout every stage of their employment journey. From onboarding and talent development to employee relations, policy implementation, and ensuring compliance, the HR Generalist helps create the strong foundation that allows our teams and ultimately our business to succeed. Working closely with the HR Business Partner, this individual will provide hands-on guidance, build meaningful relationships, and contribute to a culture where every team member feels supported and empowered.
Duties & Responsibilities
Create job offers and perform background checks.
Supports Team Members through new hire onboarding and help organize training & development initiatives.
Provide support to Team Members in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
Promote HR programs to create an efficient and conflict-free workplace.
Assist in development and implementation of human resource policies.
Undertake tasks around performance management.
Assist with the bi-annual employee performance reviews process.
Maintain Team Member files and records in electronic and paper form.
Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities.
Build and maintain relationships with designated region's Care Center Managers and Regional Managers.
Aid in Team Member Relations cases to support management with conflict management.
Assist Team Members regarding benefits claim issues and plan changes.
Responds to benefits inquiries from managers and Team Members on plan provisions, benefits enrollments, status changes and other general inquiries.
Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
Ensure organizational compliance with labor regulations.
Other duties as assigned.
Education, Training & Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field required.
At least five (5) years of human resource management experience preferred.
SHRM-CP or SHRM-SCP credential required.
Skills & Abilities
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
Working Conditions
Prolonged periods of sitting at a desk and working on a computer.
20% travel as required.
May occasionally be exposed to elevated noise levels, such as from office equipment or when visiting a Care Center
May occasionally be exposed to elevated heat levels when visiting a Care Center
This position is ideal for an HR professional who thrives in a dynamic environment, values meaningful collaboration, and is committed to fostering a workplace where people and performance work hand in hand. With opportunities to influence employee experience, strengthen organizational practices, and support leaders across the region, the HR Generalist plays an essential part in driving our mission forward. If you are passionate about building strong teams, solving challenges with empathy and expertise, and contributing to a culture of continuous improvement, we invite you to consider joining us in this impactful role.
$51k-68k yearly est. Auto-Apply 48d ago
Operations Team Member
Gateway Services Inc. 4.6
Andrews, TX job
Operations Team Member - Fond Memories
📍 Andrews, TX | M-F 7AM-3PM | FT (40 hrs + overtime as needed) 💲 Pay Rate: $18.00/hr (Based on overall skill and experience)
If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalent
Minimum of 12 months experience in a service industry
Valid Driver License may be required
Skills & Abilities
Passion for Pets - Caring, patient, kind, and empathetic.
Customer Focus - Prioritize quality, safety, and ethics.
Problem Solving - Developing Solutions and Quick Thinking
Proven team player who is flexible and adaptable.
Energetic, self-motivated, and results oriented.
Good verbal communication skills.
Excellent time management skills with a proven ability to meet deadlines.
The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
Safety - Committed to working in a safe environment, e.g., OSHA
Strong attention to detail
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regularly be exposed to elevated noise levels.
Regularly be exposed to elevated heat levels.
Regular handling of deceased pets.
YOU'LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People First
Exceed Expectations
(HIT) Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
What You'll Get
At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:
Pay rate: $18.00/hr + overtime eligibility
Employee referral program - bring great people into our family and earn rewards
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match - we invest in your future
Great Hearts and Minds Program - limited annual subsidy for your dependents' education
Tuition assistance - up to $2,000 for approved education courses
Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Management practices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.
And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.
Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit
e-verify.gov
7-3
40 hours full time; overtime as business needs
$18 hourly Auto-Apply 10d ago
Label Operator
Prosource Industries 4.7
Grand Prairie, TX job
ProSource Industries specializes in the manufacturing of precision components for Wire Harnesses, Cable Assemblies and Electrical Control Panels for OEM'S. Our commitment to quality, innovation, and customer satisfaction has positioned us as a leader in the industry.
We are looking for a meticulous and detail-oriented Machine Operator Helper to join our team. The machine operator helper will be responsible for operating the Brady machine for product labeling. This role supports the wire harness department and reports directly to the VP of Operations
.
Key Responsibilities:
Machine Operation: Set up, operate, and tend to machinery that applies labels to products.
Setup and Adjustments: Adjust machine components, speed, and tension according to the product's size and specifications. This often involves changing labels, glue, or machine parts for different products.
Quality Control: Monitor the production line to detect and correct problems like jams or poor label adhesion. Perform quality checks to ensure labels are correctly and legibly placed.
Maintenance: Perform routine maintenance, such as cleaning, oiling, and minor repairs on the equipment.
Inventory management: Track and manage the inventory of labels and other packaging materials, alerting supervisors when stock is low.
Record keeping: Maintain accurate logs of production counts, machine settings, and materials used.
Material handling: Load materials into the machine and handle packaged products as needed.
Safety and sanitation: Adhere to safety procedures, wear required personal protective equipment (PPE) and maintain a clean and organized work area.
Qualifications:
High School Diploma
1-2 years' experience operating a labeling machine (preferably a Brady Labeling Machine).
Attention to detail, organizational skills, etc.
Physical Stamina
Teamwork
Benefits:
Competitive salary and benefits package.
Health insurance, retirement plans, and other benefits provided.
Opportunities for overtime
Equal Opportunity Employer:
ProSource Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join ProSource Industries and contribute to our mission of delivering superior quality products to our customers while maintaining the highest standards of excellence in manufacturing.
Work schedule
Monday to Friday
Overtime
$33k-38k yearly est. 54d ago
Enclosure Operator
Prosource Industries 4.7
Grand Prairie, TX job
ProSource Industries specializes in the manufacturing of precision components for Wire Harnesses, Enclosure Assemblies and Electrical Control Panels for OEM'S. Our commitment to quality, innovation, and customer satisfaction has positioned us as a leader in the industry. We are looking for a meticulous and detail-oriented Enclosure Operator to join our team. As an Enclosure Operator, you will play a crucial role in our wire harness, Enclosure assembly and custom box build products.
The Enclosure Operator is responsible for assembling, modifying, and preparing metal or plastic enclosures used in electrical and mechanical systems. This role involves working with hand and power tools, interpreting technical drawings, and ensuring that all enclosures meet quality and safety standards. The ideal candidate will have hands-on experience in a manufacturing environment and a strong attention to detail.
Key Responsibilities:
Assemble enclosures according to blueprints, schematics, and work instructions.
Operate machinery and tools such as drills, presses, riveters, and hand tools to fabricate or modify enclosures.
Install components such as brackets, gaskets, hinges, and locks as required.
Perform visual and dimensional inspections to ensure product quality.
Maintain a clean and organized work area and follow safety protocols.
Report any defects, equipment malfunctions, or material shortages to the supervisor.
Collaborate with team members and other departments to meet production goals.
Record production data and complete required documentation.
Assist in continuous improvement initiatives and suggest process enhancements.
Qualifications:
High school diploma or equivalent.
1+ years of experience in a manufacturing or assembly role; enclosure or metal fabrication experience preferred.
Ability to read and interpret technical drawings and work instructions.
Skilled in using hand and power tools.
Basic math and measurement skills.
Strong attention to detail and quality.
Physical ability to lift up to 50 lbs and stand for extended periods.
Working Conditions:
Manufacturing floor environment with exposure to noise, dust, and machinery.
Use of PPE (Personal Protective Equipment) required.
May require overtime or weekend shifts depending on production demands.
Benefits:
Competitive salary and benefits package.
Health insurance, retirement plans, and other benefits provided.
Opportunities for overtime
Equal Opportunity Employer:
ProSource Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join ProSource Industries and contribute to our mission of delivering superior quality products to our customers while maintaining the highest standards of excellence in manufacturing.
Work schedule
Monday to Friday
Overtime
$29k-36k yearly est. 60d+ ago
Personal Trainer- F45 SoCo Lab
Fit 4.2
Austin, TX job
We are hiring Personal Trainers for Group Training to join our F45 family! We are looking for energetic, responsible, personable trainers with the ability to connect with our members and inspire change!
Our F45 studio at our SoCo Lab location is looking for energetic part-time trainers to join our awesome community to lead fast-paced, technology-driven HIIT group classes. We are the fastest growing fitness franchise in the world and it's because of our great product and our great staff.
F45 is all about making our members feel part of our family and it is our job to make sure our members feel supported, encouraged, and motivated at every workout.
Responsibilities
Leading high quality group training classes to clients
Ensuring members are using correct form at all times
Provide modifications for all exercises as needed
Inspiring and promoting an energetic environment
Setting up and cleaning of studio
Ensuring the studio is impeccably maintained
Membership acquisition and retention
Administrative duties associated with memberships
Completing client fitness appraisals
Welcoming members by name
Attending and participating in weekly and monthly operational meetings
Posting and creating content for social media
Key Attributes
Confident with exceptional communication skills
Ability to connect with members
Self-motivated and goal oriented
Motivated and passionate about the fitness industry
Excellent attention to detail
Punctual and reliable
Experience with social media
Excellent customer service skills
Ability to work weekends, early mornings, and evenings
Requirements
1 year minimum experience as group fitness instructor
Current CPR/AED certification is required
ACSM, ACE, NASM, NSCA certification is encouraged but not required. We care more about having the right person fit in with our community culture. There is an expectation instructors will work towards getting certified as we want our staff to be passionate about health and fitness and work towards a career in this industry
Must carry personal general liability insurance
Physical Demands
Understanding of functional movements, HIIT, heart rate focused training programs and the science that supports the F45 workouts
Ability to sit, stand, walk, and participate in classes for extended period of time
Must be able to safely lift up to 65 lbs.
Must be able to pass F45 trainer on-boarding orientation
Must be able to properly execute all exercises and movements for all classes
Work Environment
Regularly exposed to moving and operating free weights, battle ropes, bars, kettlebells, sleds, bands, rowers, spin bikes, etc.
Must be able to accommodate a higher level of sound for classes
Some weekends are required, some holidays as needed to support the business
Schedule:
Monday to Friday
Weekend availability
License/Certification:
Certified Personal Trainer (Required)
AED/CPR Certification (Required)
$32k-40k yearly est. Auto-Apply 60d+ ago
Operations Team Member
Gateway Services Inc. 4.6
Garland, TX job
Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $18/hr
Work Hours: Fri, Sat, Sun, Mon, Tues 8:30am-5pm
Location: Fond Memories Pet Cemetery & Crematorium 2734 W Kingsley Rd k1, Garland, TX 75041
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalent
Minimum of 12 months experience in a service industry
Valid Driver License may be required
Skills & Abilities
Passion for Pets - Caring, patient, kind, and empathetic.
Customer Focus - Prioritize quality, safety, and ethics.
Problem Solving - Developing Solutions and Quick Thinking
Proven team player who is flexible and adaptable.
Energetic, self-motivated, and results oriented.
Good verbal communication skills.
Excellent time management skills with a proven ability to meet deadlines.
The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
Safety - Committed to working in a safe environment, e.g., OSHA
Strong attention to detail
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regularly be exposed to elevated noise levels.
Regularly be exposed to elevated heat levels.
Regular handling of deceased pets.
YOU'LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be
proud to work with!
OUR CORE VALUES:
People First
Exceed Expectations
(HIT) Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
WHAT YOU CAN EXPECT FROM US:
Generous salary and benefits package includes:
3 national medical plans that pay 100% after the members' deductible and copays
2 national dental plans that cover many services at no cost to the plan members
National vision plan
Company paid Life/ AD&D and LTD for all full-time employees
Chance to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance are offered as an employee's choice
Tax savings account: HSA, Health and Dependent Care FSAs
401(k) Retirement plan
Potential for Career Growth
Employee Assistance Program
Paid Holidays & Time Off
A Sense of Community
Great Hearts & Minds Scholarship Program
Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
#INDOTM
Fri, Sat, Sun, Mon, Tues 8:30am-5pm
40hrs per week minimum
$18 hourly Auto-Apply 16d ago
Senior Manager, General Accounting
Fit 4.2
Austin, TX job
The Senior Manager, General Accounting, will be responsible for managing and maintaining the accuracy and completeness of the company's general ledger, including commissions, payroll, prepaids, other assets, other liabilities, account reconciliations, invoice review and approval, and overseeing the month-end close process. This role will also work closely with cross-functional teams and other accounting functions to ensure entries are recorded correctly in accordance with accounting principles.
Key Responsibilities:
Oversee the month-end close process for applicable general ledger accounts, ensuring that all transactions are correctly recorded, reconciled, and reported in accordance with accounting principles.
Manage and maintain the accuracy and completeness of accounting records, to analyze trends, and identify and resolve discrepancies.
Develop and implement applicable policies and procedures to ensure compliance with accounting principles, company policies, and regulatory requirements.
Prepare and review financial statements related to applicable activities, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness of information.
Support the annual audit process by preparing schedules, responding to auditor inquiries, and ensuring that applicable accounts are properly classified and valued.
Identify opportunities for process improvements related to and work with cross-functional teams to implement changes.
Assist with other accounting and finance-related activities as needed.
Source, hire, supervise, monitor, evaluate, and provide direction to direct reports. Provide professional growth and development; develop and communicate goals and objectives. Monitor and provide constructive feedback; conduct annual performance evaluations.
Cultivate and monitor relationships with outside service providers, agencies, and organizations, including but not limited to banking and financial institutions, accounting firms, insurance firms, investment firms, and other entities to develop relationships that enhance the quality and efficiency of the accounting functions within the organization.
Maintain compliance with all F45 policies, procedures, and requirements. Maintain compliance with all state and federal laws and regulatory requirements. Maintain compliance with all laws within each country where F45 operates.
Perform general office tasks as required, including timely reading and responding to emails, returning voicemails and answering phone calls.
Perform special assignments, projects, and other duties as required.
Requirements
Bachelors degree in accounting
Minimum 10 years prior related experience in general accounting.
Experience with Netsuite and Advance Excel.
Benefits
Medical, Vision and Dental benefits
Competitive salary, based on experience
401(k)
Flexible, Unlimited PTO
Casual dress and laid-back work environment
Fun, fitness and health orientated environment
F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$99k-124k yearly est. Auto-Apply 47d ago
Cable Technician
Prosource Industries 4.7
Grand Prairie, TX job
ProSource Industries specializes in the manufacturing of precision components for Wire Harnesses, Cable Assemblies and Electrical Control Panels for OEM'S. Our commitment to quality, innovation, and customer satisfaction has positioned us as a leader in the industry. We are looking for a meticulous and detail-oriented Cable Operator to join our team. As a Cable Operator, you will play a crucial role in our wire harness, cable assembly and custom box build products.
Key Responsibilities:
Performs processes to complete electrical assemblies and sub-assemblies, and control panels using hand tools.
Ability to gather materials and tooling necessary to perform work in an organized manner
Operate semi-automatic equipment such as crimp presses, wire twisters and wire strippers.
Routes, wires, and assembles electronic components using wire layout boards
Reports non-conforming materials to the receiving department.
Ensuring raw materials and finished products meet specifications through meticulous examination and precise measurement tools.
Performing durability, functionality, and safety tests to validate product quality and performance using standardized methods.
Maintaining detailed records of inspections, noting deviations or defects found to ensure traceability and quality control.
Communicating identified defects promptly to supervisors and collaborating on corrective actions for timely resolution.
Verifying products meet industry standards, company policies, and regulatory requirements by staying updated on quality regulations.
Requirements:
Has quality assembly/production experience and a strong mechanical aptitude
Motivated and detail oriented
Attention to detail, excellent hand dexterity
Proficient in basic math skills
Possesses good communication skills and a great attitude
Benefits:
Competitive salary and benefits package.
Health insurance, retirement plans, and other benefits provided.
Opportunities for overtime
Equal Opportunity Employer:
ProSource Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join ProSource Industries and contribute to our mission of delivering superior quality products to our customers while maintaining the highest standards of excellence in manufacturing.
Work schedule
Monday to Friday
Weekend availability
Overtime
Day shift
Branch Major Account Executive - State & Local Gov't Vertical
Sharp Electronics Corporation 4.5
Pflugerville, TX job
The Major Account Executive, State & Local Gov't serves as a trusted advisor and partner within the State and Local Marketplace. The MAE will establish, develop and maintain relationships with internal and external customers at all levels to drive business and exceed established growth goals. The MAE will achieve consistent, predictable quarterly revenue results and be the single point of contact/relationship manager for the assigned territory. The MAE will be responsible for developing a pipeline and meeting the assigned quota for closed business within state entities. The MAE will manage the “political process” in the assigned state territory to successfully navigate the purchasing and contract process. The MAE will work with Sharp product specialists to market and install the full range of Sharp lines of business.
Responsibilities
Provide overall client development leadership and political strategy for Sharp activities in the public sector
Compile accurate pipeline and forecasting for all lines of business
Interacts with local and national resources for contract marketing support
Responsible for community and political involvement and ensure that Sharp is viewed as a good corporate partner to the State of Arizona and local communities
Work with Sharp specialists to qualify opportunities and establish effective solutions and devise winning strategies
Coordinates governmental relations activities and serves as primary local resource for Sharp with political leadership
Develops and maintains executive level relationships
Works directly with corporate Executive Sponsor for the state and local region
Qualifications
Must have a high level understanding of political, operational, sales, new and existing business activities in the state and local communities
3-5 years of successful business-to-business sales experience in State and Local Government market
Experience selling into the C-suite and selling complex solutions and services
Broad knowledge of the industry's policies, programs and services
BS/BA in Business administration or related field experience
Excellent written and oral communication skills
A valid driver's license
ABOUT US: Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.
Compensation for this position
The potential first-year earnings at quota for this role is $108,000.00 - $122.00.00. Pay is made up of base salary, commissions, and bonuses. This role is also eligible for the company's prestigious Million Dollar Sales Club and President's Club. The starting base salary will be determined by several variables, including but not limited to experience, education, training, certification, and location with a range from $44,000.00 - $63,800.00.
Employee perks:
Comprehensive, family-friendly healthcare plans (medical, dental, vision).
401k retirement plan with a competitive match and plenty of financial support tools.
Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
Rewarding and wholistic wellness program.
Training, professional development, and mentorship
Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
Dynamic culture eager to innovate, enhance diversity, and work smarter.
Sharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.
No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.
#LI-KB1 #sbs
Manufacturing Engineering Technician (Implementation)
ProSource Industries specializes in the manufacturing of precision components for Wire Harnesses, Cable Assemblies and Electrical Control Panels for OEM'S. Our commitment to quality, innovation, and customer satisfaction has positioned us as a leader in the industry.
We are looking for a meticulous and detail-oriented Manufacturing Engineering Technician (Implementation Phase) to join our team. Provides floor support to ensure smooth transition and stability of new production lines, addressing process issues, equipment setup, and tooling optimization. This role supports the Engineering team and reports directly to the VP of Operations - Pre-Production.
Key Responsibilities:
Develop, implement, and maintain comprehensive quality assurance policies and procedures.
Implement validated processes and support equipment installation.
Troubleshoot assembly, testing, or calibration issues during ramp-up.
Support daily production readiness meetings with performance feedback.
Conduct root-cause analysis on production line stoppages or rework issues.
Maintain preventive maintenance and calibration logs for new lines.
Train operators on assembly, testing, and documentation requirements.
Qualifications:
Technical diploma or equivalent manufacturing experience.
Skilled in troubleshooting electrical assemblies and harness builds.
Understanding of lean production principles.
Proficient in quality management software and Microsoft Office Suite.
Excellent communication, organizational, and leadership skills.
Benefits:
Competitive salary and benefits package.
Health insurance, retirement plans, and other benefits provided.
Opportunities for overtime
Equal Opportunity Employer:
ProSource Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join ProSource Industries and contribute to our mission of delivering superior quality products to our customers while maintaining the highest standards of excellence in manufacturing.
Work schedule
Monday to Friday
Day shift
$30k-46k yearly est. 60d+ ago
Member Support Specialist
Fit 4.2
Austin, TX job
We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.
The Member Support Specialist will:
Casual role, which requires early mornings, evenings and weekend work
Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
Responsible for studio tidiness and returning equipment to standards set by studio management
Participate in networking/community events as needed and studio promotions to generate new business
Stay up to date with, and implement FS8 brand and athletics standards at all times
Working front desk + establishing relationships with current and future members
Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
Attention to detail during shift for member experience
Stocking laundry, studio supplies, and rolling towels in preparation for classes
Willingness to evolve with new developments in the fitness industry
Professional attire + presence in studio
Representing the elements of the brand
Minimum of 20 hours/ week, + 40 calls/ shift
Any other duties as assigned
Requirements
Valid CPR and First Aid Certificate
Excellent customer service skills
Professional and effective communication skills
In-depth understanding of the benefits of Pilates, Tone and Yoga.
Passion for learning and attending continued education training
Punctual and Reliable
$34k-42k yearly est. Auto-Apply 60d+ ago
Client Care Specialist
Gateway Services Inc. 4.6
Conroe, TX job
Client Care Specialist - Fond Memories
📍 Conroe, TX | M-F 8AM-5PM | FT (40 hrs + overtime as needed) 💲 Pay Range: $19.00/hr
If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in-person.
Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs, offering possible solutions or follow-up as needed.
Coordinate client service requests, to ensure delivery is in accordance with client expectations.
Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.
Education, Training & Qualifications
Post-secondary degree or diploma in a related field
One year experience working within customer service environment involving client care
A high level of integrity, ethics, and compassion for the care of the deceased is required.
Skills & Abilities
Teamwork oriented
Strong problem identification and solving skills.
Ability to effectively communicate, verbally and written.
Ability to multitask with multiple systems, while interacting with customers
Highly motivated, energetic, and able to thrive in a fast-paced environment.
Ability to build and maintain relationships with corporate departments, key business partners and customers.
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer.
Occasionally lifting/moving 100+ lbs.
Regularly exposed to low/moderate/high noise environment
Regularly exposed to low/moderate/high heat environment
YOU'LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People First
Exceed Expectations
(HIT) Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
What You'll Get
At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:
Pay rate: $19.00/hr + overtime eligibility
Employee referral program - bring great people into our family and earn rewards
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match - we invest in your future
Great Hearts and Minds Program - limited annual subsidy for your dependents' education
Tuition assistance - up to $2,000 for approved education courses
Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Management practices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.
And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.
Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit
e-verify.gov
M-F 8-5
40 hours full time; overtime as business needs
$19 hourly Auto-Apply 24d ago
Sales Assistant
ASI Computer Technologies 4.5
Richardson, TX job
Job Description
Responsibilities:
Process orders in timely manner, generate reports, and manage forecast.
Review pending orders and customer request to ensure customer satisfaction.
Follow up with customers and provide troubleshooting assistance for orders, ETA, account statuses.
Assist customers when sales representatives are unavailable.
Handle administrative duties for sales executives and managers.
Participate in sales related activities including vendor trainings and weekly meetings.
Requirement:
College degree is preferred, but not required.
Good analytical and communication skills.
Strong analytical, organizational and time management skills.
Good computer and math skills.
Detail oriented and team player.
Must be self-motivated and be able to muti task.
Proficient in Microsoft Office (Excel, Word, Outlook).
$29k-36k yearly est. 20d ago
Senior Manager, Technology Alliances
Solarwinds Corp 4.7
Austin, TX job
About SolarWinds At SolarWinds, we provide simple, powerful observability and IT management software that helps customers accelerate their digital transformation. Our solutions deliver deep visibility into systems, applications, and infrastructure-enabling proactive problem resolution and performance optimization.
The Senior Manager, Hyperscaler & Technology Alliances will be responsible for driving strategic alliances with global cloud providers (AWS, Azure, GCP) and key technology ecosystem partners. This role is central to expanding our market presence, driving co-sell and co-build opportunities, and ensuring deep technical and go-to-market alignment with partners.
You will lead cross-functional initiatives, collaborate with sales, marketing, product, and partner teams, and serve as a key liaison between our organization and alliance partners to deliver joint value.
Key Responsibilities
Strategic Alliance Management
* Own and grow strategic relationships with hyperscalers (AWS, Azure, GCP) and core technology partners.
* Develop and execute joint business plans, including shared objectives, revenue goals, and investment strategies.
* Act as the primary point of contact for day-to-day partner communications, relationship nurturing, and conflict resolution.
* Coordinate and drive innovation with the SolarWinds product and engineering teams for the SWI platform leveraging hyperscaler and/or technology alliance functionality, latest innovations, and GTM programs.
Partner Enablement & Technical Alignment
* Work closely with product and engineering teams to ensure technical integrations are robust, validated, and aligned with partner roadmaps.
* Enable internal and partner-facing teams with training, collateral, and messaging for joint solutions.
* Represent the company in partner solution showcases, technical validation programs, and industry events.
* Recommend and manage supporting technologies, such as middleware to manage marketplace listings and partner portal integrations.
Cross-functional Leadership
* Align internal stakeholders across product, engineering, marketing, and sales to support partnership objectives.
* Provide proactive visibility to executive leadership on partnership performance, risks, and opportunities.
* Establish operational rhythm including QBRs, partner scorecards, and reporting.
Go-to-Market (GTM) & Revenue Acceleration
* Align and support the technology alliances GTM team with co-sell, and co-market initiatives.
* Coordinate and establish ongoing marketplace listings, partner solutions integrations, and technical validations (e.g., AWS Competency, Azure IP Co-Sell).
* Support escalations for marketplace listings and opportunities influencing timely resolution.
* Own enrollment and compliance with hyperscaler programs.
Qualifications
Required:
* 7+ years of experience in strategic partnerships, alliances, or business development, preferably in cloud infrastructure, SaaS, or DevOps ecosystems.
* Proven success managing partnerships with AWS and a deep understanding of cloud marketplaces, co-sell motions, and partner program frameworks.
* Strong business acumen with the ability to think strategically and execute tactically.
* Exceptional communication, presentation, and relationship-building skills.
* Comfortable navigating cross-functional environments and influencing without authority.
Preferred:
* Experience in observability, monitoring, DevOps, or infrastructure software.
* Experience with Microsoft Azure and AWS Marketplace creating and managing plans, listings and offers.
* MBA or technical degree (Computer Science, Engineering) a plus.
Why Join Us?
At SolarWinds, you'll be part of a company that values simplicity, accountability, and collaboration. You'll work with some of the brightest minds in tech and alliances-and have the chance to shape how the world's leading GSIs partner with us to modernize IT and observability for global enterprises.
$125k-166k yearly est. Auto-Apply 3d ago
Industrial Sales Representative
Sena Technologies Inc. 4.2
Sena Technologies Inc. job in Irving, TX
Job Description
We are looking for a motivated and results-oriented Industrial Sales Representative to drive business growth and expand our market presence. In this role, you will work closely with distributors, dealers, and partners to expand our market presence, increase sales, and enhance brand awareness. This position requires a strong communicator who thrives in a dynamic sales environment and enjoys building long-term business relationships.
Key Responsibilities:
Develop and maintain relationships with industrial clients, including manufacturers, warehouses, and large-scale distributors.
Identify and pursue new business opportunities within the industrial sector.
Conduct comprehensive market analysis to understand competitor offerings, pricing strategies, and market trends.
Regularly visit clients and potential customers, providing expert knowledge and presentations on products and services.
Track and report on sales activities, including client meetings, sales projections, and market analysis, to the Sales Director.
Collaborate with internal teams, such as Product Development and Logistics, to optimize product offerings and delivery solutions for clients.
Facilitate training sessions for clients on product features, application methods, and safety protocols.
Participate in industry-specific trade shows, seminars, and networking events to promote brand visibility and expand client base.
Develop and implement effective sales strategies to achieve and exceed sales targets.
Provide input into the annual sales plan and continually monitor performance against objectives.
Manage client accounts, ensuring high levels of customer satisfaction and repeat business.
Prepare and deliver detailed sales and product presentations tailored to client needs.
Perform other duties as assigned by the supervisor or manager.
Qualifications:
2+ years of sales experience required.
Experience in the Powersports, motorcycle, automotive, or consumer electronics industry preferred.
Experience in sales for Latin America preferred.
Spanish-English bilingual skills are a plus.
Strong sales, negotiation, and relationship management skills.
Self-motivated with a results-driven mindset.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and CRM software.
Willingness to travel within the region as needed.
Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products-from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
$40k-66k yearly est. 12d ago
Wave Support Staff
Sena Technologies Inc. 4.2
Sena Technologies Inc. job in Irving, TX
SENA is seeking a Wave Support Staff member to join our technical team. In this role, you will be responsible for supporting the "Wave" system, our internal software used for operations and logistics. You will serve as the primary helpdesk contact for users, troubleshooting technical errors, guiding them through system features, and working with our IT team to resolve bugs. This is an ideal role for an IT professional with strong problem-solving skills and experience supporting business software.
Key Responsibilities
System Support: Act as the first point of contact for employees and customers experiencing issues with the Wave application.
Troubleshooting: Diagnose and resolve technical problems (login issues, error messages, system lags) via phone, email, and chat.
Escalation: Identify complex software bugs and escalate them to the IT or Software Development teams with detailed notes.
Documentation: Log all support tickets, interactions, and resolutions in our tracking system to ensure a history of issues is maintained.
Testing: Assist the technical team in testing system updates and new features before they are released to users.
Training: Provide basic training and "how-to" guidance to non-technical users to help them use the Wave system efficiently.
Qualifications
Education: High school diploma or equivalent required. An Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred.
Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role.
Technical Skills:
Strong ability to troubleshoot software and navigate web-based applications.
Experience with ticketing systems (e.g., Zendesk, Jira) is preferred.
Familiarity with Warehouse Management Systems (WMS) or logistics software is a major plus.
Basic understanding of networking and databases.
About SENA
SENA is a global leader in innovative communication systems for adventure enthusiasts and professionals. We produce advanced connectivity solutions, including motorcycle helmets and outdoor communication devices using Bluetooth 5.0 and Mesh Intercom™ technology. We are a fast-paced, technology-driven company looking for dedicated staff to support our growing operations.
Zippia gives an in-depth look into the details of Sena, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Sena. The employee data is based on information from people who have self-reported their past or current employments at Sena. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Sena. The data presented on this page does not represent the view of Sena and its employees or that of Zippia.
Sena may also be known as or be related to Sena, Sena Technologies Inc, Sena Technologies Inc. and Sena Technologies, Inc.