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Senior account executive skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jonathan Byers,

James Wilkerson Ph.D.

Below we've compiled a list of the most critical senior account executive skills. We ranked the top skills for senior account executives based on the percentage of resumes they appeared on. For example, 8.6% of senior account executive resumes contained customer service as a skill. Continue reading to find out what skills a senior account executive needs to be successful in the workplace.

15 senior account executive skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior account executives use customer service:

Developed and maintained excellent client relations with business owners and professionals through outstanding relationship building, follow through and customer service.
Work with Account Managers to effectively manage large account base, delivering superior customer service while expanding customer participation with GoTo.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how senior account executives use account management:

Managed daily operations of local market account management functions, ensuring timely delivery of advertising proofs for new and existing clients.
Generated top regional sales through skillful account management by evaluating competitive market trends and implementing product-positioning strategies to ensure rapid growth.

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how senior account executives use healthcare:

Targeted and established new HealthCare and sold various technology solutions with success which provided quota attainment early and over-achievement.
Generated appropriate referrals to Odyssey HealthCare from current and new customers within territory.

4. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how senior account executives use cloud:

Formed internal collaborative team to bring solutions offering selling IT applications and Cloud and Security services to C-level decision makers.
Cloud And Network services that deliver differentiated solutions for large global enterprise and federal government customers.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how senior account executives use crm:

Selected by this premier CRM services provider, targeting large non-profit organizations database management needs.
Implemented company CRM allowing for better call-cycle management and business retention.

6. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how senior account executives use salesforce:

Directed integration of software systems SalesForce and Windows Navigation with sales and operations personnel.
Managed all leads, accounts and customers, accurately logging all calls, e-mails and opportunities in SalesForce.com.

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7. Excellent Time Management

Here's how senior account executives use excellent time management:

Maintained with daily call logs and client sales books, aiding in organized data and excellent time management.
Exercised excellent time management, communication, decision making, human relations, presentation and organizational skills.

8. Digital Marketing

Here's how senior account executives use digital marketing:

Analyzed business marketing and social networking needs to develop effective digital marketing solutions and offer appropriate marketing products.
Assist in development of Digital Marketing campaigns and monitoring of developments within industry and geographic area.

9. Work Ethic

Here's how senior account executives use work ethic:

Demonstrated strong written and verbal communication skills, exceptional work ethic and ability to succeed in a highly competitive environment.
Demonstrated leadership ability by consistently taking initiative, maintaining a diligent work ethic and offering solutions to increase revenue.

10. Sales Process

Here's how senior account executives use sales process:

Developed a consultative sales process that included frequent market presentations to advertising agencies and direct clients in the metro-Chicago area.
Established sales process to solicit loans and insurance products to potential customers, while making recommendations regarding credit worthiness.

11. Customer Satisfaction

Here's how senior account executives use customer satisfaction:

Supervised installations and special projects; managed projects after completion to insure total customer satisfaction and followed up with post-sales support.
Traveled extensively to establish and manage new accounts, insure customer satisfaction and develop relationships that would insure customer retention.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior account executives use business development:

Rolled out strategic implementation to multiple C-level decision makers, and penetrated accounts through referrals, prospecting and business development.
Designed and implemented strategic marketing and business development plans to enhance targeted behavioral clinical partnerships with local and regional accounts.

13. Client Relationships

Here's how senior account executives use client relationships:

Prepared and delivered proposals and presentations to various Fortune 500 companies resulting in new account acquisition and enhanced current client relationships.
Establish and foster outstanding client relationships, utilizing strong communication skills to present proposals and solutions resulting in successfully closed sales.

14. Business Relationships

Here's how senior account executives use business relationships:

Developed and maintained all new business-to-business relationships for this start-up division of an industry-leading, publicly-traded wholesale Wall Street company.
Developed and maintained business relationships and grew existing account portfolios in the performance improvement and group event management market place.

15. Press Releases

Here's how senior account executives use press releases:

Press releases were released to market integrated solutions/services increasing new sales.
Produced press releases, managed product launch press conferences and tours, distributed media materials and coordinated other launch program activities.

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What skills help Senior Account Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What soft skills should all senior account executives possess?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Verbal skills (both speaking and writing), negotiation skills, unfailing honesty, ability to empathize with clients' wants, and teamwork skills suitable for working collaboratively with sales and operations staff.

What hard/technical skills are most important for senior account executives?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Spreadsheet (Excel) skills (including graph production from data), basic statistical knowledge, and online information search skills.

What senior account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young senior account executives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a senior account executive stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of senior account executive skills to add to your resume

The most important skills for a senior account executive resume and required skills for a senior account executive to have include:

Customer Service
Account Management
Healthcare
Cloud
CRM
Salesforce
Excellent Time Management
Digital Marketing
Work Ethic
Sales Process
Customer Satisfaction
Business Development
Client Relationships
Business Relationships
Press Releases
Product Launches

Customer Relationships
Project Management
Saas
Sales Territory
Integrated Marketing
ROI
Sales Cycle
Sales Presentations
Sales Quota
Sales Strategies
Cold Calls
Twitter
Revenue Growth
Facebook
Professional Services
C-Level

Product Knowledge
AE
Trade Shows
Media Sales
Client Satisfaction
Market Research
Enterprise Sales
Brand Marketing
Software Solutions
Client Accounts
HR
RFP
Media Management
IP
Real Estate

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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