Top Senior Account Manager Skills

Below we've compiled a list of the most important skills for a Senior Account Manager. We ranked the top skills based on the percentage of Senior Account Manager resumes they appeared on. For example, 10.4% of Senior Account Manager resumes contained Revenue Growth as a skill. Let's find out what skills a Senior Account Manager actually needs in order to be successful in the workplace.

The six most common skills found on Senior Account Manager resumes in 2020. Read below to see the full list.

1. Revenue Growth

high Demand
Here's how Revenue Growth is used in Senior Account Manager jobs:
  • Maintained control over internal billing functions, providing profitability reports and ensuring maximum revenue growth on all projects.
  • COLLABORATE with internal business development partners to analyze prospective service products and market potential for revenue growth opportunities.
  • Maintained consistent communication and comprehensive customer service with established accounts to ensure business retention and revenue growth.
  • Developed and identified opportunities with a comprehensive sales plan with targeted revenue growth and manpower requirements.
  • Increased customers/prospect communications and increased response rates with exceptional revenue growth for CTI.
  • Identified areas of revenue growth and business opportunities within existing accounts.
  • Maximized referral business and account revenue growth by providing excellent service.
  • Maximized revenue growth by cultivating and managing existing partner/client relationships.
  • Generated significant revenue growth by developing existing accounts.
  • Discovered opportunity to build cross divisional revenue growth.
  • Increased revenue growth with major accounts 44% to 93% by gaining greater share of budget and increasing unit rate.
  • Worked collaboratively with cross-functional teams to drive revenue growth as well served as the voice of the customer for product feedback.
  • Maintained a sales channel with 5% to 8% annual revenue growth and sales planning across my sales vertical.
  • Realized new revenue growth of 200% in the California market and grew territory by 175% over four years.
  • Exceeded set Revenue Goals by developing Revenue Growth of over 7.5% annually for 5 of the last 6 years.
  • Identified strategic products and supplier opportunities complimenting the current Sabre product offering on their web sites accelerating revenue growth.
  • Reversed prior revenue loss trends, generating positive revenue growth in all sectors, exceeding annual quota each year.
  • Facilitated 33% revenue increase in first-year sales, followed by consistent revenue growth with attention to contribution margins.
  • Negotiated MSA's and term contracts with MIS and Telecommunications Managers in order to achieve revenue growth and retention.
  • Increased brand expenditures by cross selling and up selling lending to improved year over year revenue growth, including:

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2. Product Knowledge

high Demand
Here's how Product Knowledge is used in Senior Account Manager jobs:
  • Establish and maintain profitable relationships with current and prospective customers and provide exceptional customer support through attentiveness and extensive product knowledge.
  • Conducted sales training programs for senior account executives ensuring maximum product knowledge and excellent customer service follow through.
  • Utilized product knowledge and selling strategies to identify customer-marketing opportunities and to increase customer retention.
  • Maintained exceptional customer loyalty by leveraging communication skills and product knowledge.
  • Completed numerous company-sponsored courses related to sales training and product knowledge.
  • Applied consultative marketing approach through product knowledge and competitive information.
  • Provided exceptional customer support through attentiveness and extensive product knowledge.
  • Displayed expert product knowledge while assisting potential customers.
  • Maintained customer retention and in-depth product knowledge.
  • Maintained extensive contact/ophthalmic lens product knowledge.
  • Acted as client advocate by providing product knowledge for over 6,000 items that lead to doubling account base within 6 months.
  • Corresponded and visited with local Orange County based specialty boutiques to manage brand, inventory, store merchandising and product knowledge.
  • Developed product knowledge and sales skills by participation in ongoing product and skill training opportunities provided by CDW and outside sources.
  • Trained all new hires (over 40) on all product knowledge, sales, and marketing strategies and techniques.
  • Leveraged industry expertise to create material handling solutions to assist clients in obtaining supply chain goals utilizing key product knowledge.
  • Advanced in product knowledge to help middle management during trainee training and when we are called to the call floor.
  • Produced a $900,000 sale, dramatically expanding revenue beyond a single sale through relationship building and in-depth product knowledge.
  • Led in- person meetings and quarterly business reviews, showcasing deep product knowledge and data analysis to move accounts forward.
  • Nurtured territories in both Texas and Michigan Recognized as a product knowledge specialist by members of all sales teams.
  • Develop product knowledge to OEM.s and there dealers, large purchasing organizations and independent dealers throughout the US.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Senior Account Manager jobs:
  • Assessed and evaluated under performing sales opportunities and developed training that would maximize achievement of sales goals.
  • Developed solutions for uncovering new business and retaining existing customers, consistently exceeding sales goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
  • Partner with acquisition/retention leads and manage program relationships that deliver sales goals.
  • Developed account sales goals within territory and implemented yearly client retention programs.
  • Managed to resolve customer inquiries while continuing to exceed sales goals/requirements.
  • Recognized as a Top Producer for consistently meeting/exceeding sales goals.
  • Contributed to profitability by consistently meeting and exceeding sales goals.
  • Exceeded monthly sales goals of $100K of access control, CCTV, telecommunications systems and structured copper and fiber cable.
  • Support the internal and external sales force in achieving sales goals for Office Products platform, while complying with bank regulations.
  • Developed and analyzed sales plans/forecasts to evaluate growth potential and implement action plans to achieve revenue sales goals and objectives.
  • Analyzed and distributed weekly sales data, formatted metrics for actionable improvements to measure against and execute upon sales goals.
  • Promoted from Account Manager to Senior Account Manager within two years by consistently meeting and exceeding sales goals each quarter.
  • Exceeded sales goals for growth, gross profit, and new revenue (instruments, reagents, and services).
  • Earned an invitation to the President's Award Trip two straight years for achieving over 115% of sales goals.
  • Hold meetings for sales staff and subsidiaries to discuss trends, new customers, and performance and sales goals.
  • Set company sales record by surpassing sales target monthly by 175% and outperformed monthly sales goals every quarter.
  • Exceeded sales goals and quotas by opening new job orders and new markets for both existing and new clients.
  • Identified sales opportunities, met sales goals, developed new accounts from new clients and maintained existing sales accounts.
  • Developed business plans, and sales strategies for the market to ensure attainment of company sales goals and profitability.

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4. Customer Service

high Demand
Here's how Customer Service is used in Senior Account Manager jobs:
  • Acted as a key point-of-contact for managing escalations, including maximizing customer service and support to internal and external stakeholder groups.
  • Added sales and customer service expertise to established documentation proficiency in the international shipping trade to attain subject matter expert status.
  • Developed and implemented policies and procedures for operations, customer service and integral delivery models of service for clients.
  • Used customer service skills to mitigate losses by negotiating re-payment arrangements with Bank of America customers experiencing financial stress.
  • Trained and mentored junior program coordinators to execute client events with exceptional customer service and attention to detail.
  • Increased territory sales revenues over 20% annually by targeting new business opportunities and demonstrating exceptional customer service.
  • Managed portfolios of national clients: oversaw customer service, account retention, profitability, and program/revenue expansion.
  • Developed and implemented effective local/regional/national training guidelines for customer service including phone etiquette, communication, and relationship continuance
  • Establish and maintain good customer relations and ensure all customers receive quality customer service from company associates.
  • Establish and ensure optimal compliance with organizational policies and aggressive sales and customer service satisfaction quotas.
  • Provided superior customer service through constant, clear communications within all levels of customer's organization.
  • Develop strategy for better customer service and scorecard performance improvement for both customer and supplier.
  • Provided exemplary customer service, translation services, and dispute resolution to Spanish speaking customers.
  • Develop customer service initiatives for current partnership portfolio to drive relationships and increase renewal rates.
  • Uphold extraordinary and personalized customer service to over 10 different card-types at any moment.
  • Managed and mentored new team members, ensuring continuous delivery of outstanding customer service.
  • Managed responsibility for growth targets, marketing strategies, budgets and customer service resolution.
  • Provided customer service to medical staff and updated/maintained customer records for billing purposes.
  • Handled customer service requests and resolution of any problems to ensure customer retention.
  • Delivered exceptional customer service to strengthen and maintain customer loyalty and satisfaction.

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5. New Accounts

high Demand
Here's how New Accounts is used in Senior Account Manager jobs:
  • Prospect and manage geographic territories for new accounts to identify software product opportunities as well as existing accounts for incremental business.
  • Forged profitable relationships with key decision-makers to establish new accounts while growing existing accounts and position them for sustainable success.
  • Developed and applied procedures for implementing new accounts and transitioning transferred accounts to avoid missed deadlines and inaccurate plan implementation.
  • Established new accounts and maintained customer relationships across five-county territory for this nationwide liquefied petroleum product supplier.
  • Initiated face-to-face appointments with decision makers and opened new accounts where no prior relationship had been established.
  • Developed and maintained new accounts for Industrial/Petro-Chemical, Medical, Higher-Educational, Bio-Tech, Bio-Medical Markets.
  • Focus on penetrating new accounts within territory to maximize sales opportunity and revenue.
  • Penetrated new accounts, and discovered additional business opportunities in existing accounts.
  • Account Management responsibilities included new accounts and oversight of software outsourcing capabilities.
  • Generated new accounts and increased revenues of existing accounts within assigned territories.
  • Reviewed credit applications and provided information for approval of new accounts.
  • Streamlined implementation process for new accounts by revamping the implementation checklist.
  • Developed new accounts and created online ordering accounts for existing customers.
  • Established new accounts and serviced existing accounts within geographic territory.
  • Coordinated yearly technology conference participation producing multiple new accounts annually.
  • Established sustainable executive relationships in over 50 new accounts.
  • Created and successfully sold customized proposals targeting new accounts.
  • Controlled new accounts and oversight of software outsourcing capabilities.
  • Established new accounts, while developing current business relationships.
  • Developed new accounts in Commercial business throughout North Alabama.

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6. Client Relationships

high Demand
Here's how Client Relationships is used in Senior Account Manager jobs:
  • Managed Fortune-500 client relationships in a B2B e-marketplace, including initial strategic need assessments, account maintenance and website implementation.
  • Deepen existing client relationships, obtain repeat business, generate referrals and attain referrals by utilizing a consultative sales approach.
  • Developed strong client relationships by obtaining in-depth knowledge of business/industry trends, discovering business opportunities, and providing strategic advice.
  • Cultivated internal partner and client relationships frequently interacted with customers experiencing challenging situations and addressed escalated customer inquiries and challenges.
  • Created actionable marketing calendars and initiatives, while managing client relationships by providing a high level of personalized service.
  • Screened and collaborated with external vendors to maximize service delivery for strategic alliances that added value to client relationships.
  • Maintain client relationships in order to leverage for additional business and to create and optimize long-term Internet advertising solutions.
  • Acquired Major Corporate/Legal Client Relationships for Administrative Staffing Services, expanded the company into Medical Administrative Staffing.
  • Develop and maintain executive client relationships, gain detailed understanding of business drivers and key performance indicators.
  • Managed and established close client relationships to assure the accounts were being properly maintained offering consultative services.
  • Developed new client relationships and consistently earned contract renewals-exceeding budgeted revenue goals by 15% annually.
  • Developed and managed client relationships in order to increase sales penetration and develop new business opportunities.
  • Developed new client relationships and new business opportunities to grow an effective and successful business.
  • Manage account executive and client relationships with keen focus on maximizing revenue and territory profitability.
  • Managed client relationships for Investor Relations Online product for approximately 70 corporate client subscribers.
  • Managed client relationships with for a portfolio of 125 management company executives across Manhattan.
  • Managed client relationships and consulted on how to achieve business objectives with Web-based solutions.
  • Developed and managed business client relationships to provide them with value-added direct marketing communications.
  • Maintained excellent client relationships by providing complete, accurate and timely account information.
  • Developed and implemented strategic/marketing plan focused on enhancing public image and client relationships.

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7. Financial Statements

high Demand
Here's how Financial Statements is used in Senior Account Manager jobs:
  • Maintain organization's fixed assets including recording additions, retirements, depreciation and transfers to ensure proper reporting on financial statements.
  • Apply knowledge of accounting principles to activities associated with maintaining ledger accounts and developing financial statements and reports monthly.
  • Perform monthly financial statements using QuickBooks, Draft Internal Financial reports and supporting analysis to present to senior management.
  • Assessed divisional financial statements for accuracy and posted divisional journal entries, variances complete with financial notes.
  • Developed financial statements and profitability analysis, analyzed business trends, variances and daily operating costs.
  • Prepared the financial statements and supporting schedules, while facilitating and completing monthly closing procedures.
  • Prepared and analyzed financial statements and reports, ensuring they are accurate and timely prepared.
  • Assisted the controller in the preparation of external financial statements and reconciliation of external audits.
  • Focused on the preparation of financial statements and general ledger account reconciliations.
  • Prepared monthly consolidated financial statements for both internal and external parties.
  • Coordinated independent audits and organized Board approval for fund financial statements.
  • Manage accounting and record keeping functions associated with monthly financial statements.
  • Prepared consolidation financial statements and related analysis of general ledger accounts.
  • Prepared and reconciled monthly/yearly financial statements of 15 internal limited partnerships.
  • Produced unconsolidated and consolidated financial statements, in accordance with GAAP.
  • Prepared financial statements in accordance with US GAAP regulatory requirements.
  • Assist controller in preparation of financial statements and financial reports.
  • Prepared financial statements including income statements and balance sheets.
  • Coordinated month-end close procedures and helped prepare financial statements.
  • Coordinated Shareholder reporting by reviewing financial statements and Registers.

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8. Account Management

high Demand
Here's how Account Management is used in Senior Account Manager jobs:
  • Coordinated the account management of business development teams and initiated new selling strategies resulting in increased revenue and customer satisfaction.
  • Provided successful account management by maintaining a deep understanding of the energy industry for large industrial and institutional clients.
  • Provided professional and comprehensive account management, effectively managing customer expectations regarding service features, delivery and implementation.
  • Demonstrated professional results-driven leadership, assertive account management and knowledge of underwriting guidelines for loan origination and processing.
  • Provided outbound customer account management solutions and consultative sales while developing and maintaining client bases and communications pipe-lines.
  • Train and supervise Account Management team on internal software applications, preparation processes and conference tasks and responsibilities.
  • Provide primary account management responsibilities for strategic publishers facilitating data partnerships and delivery of ad effectiveness research services.
  • Planned, organized and developed with upper management sales strategy and account management practices that ensured profitable growth.
  • Developed client/agency relationships by educating teams on the Google product offerings and by providing superb account management.
  • Provide support to the Account Management team by focusing on enhancements, communications and professional development.
  • Maintained customer relationship on daily basis ranging from transactions and account management to social media interaction.
  • Implemented current knowledge of governmental regulations in order to ensure up-to-date client account management and satisfaction.
  • Account management for this boutique-style direct mail marketing company, specializing in automotive service reminders.
  • Specialize in Specific and Aggregate Reinsurance, TPA administration procedures and New/Renewal Self-Funded Account Management.
  • Demonstrate extensive experience in account management strategy, talent management, and strategic planning.
  • Generated new business and provided key account management while cross selling other corporate divisions.
  • Provided oversight and account management for multiple national accounts, ensuring excellent customer service.
  • Provided total account management services to ensure superior customer satisfaction and effective project management.
  • Progressed to positions of increasing leadership, project management, and account management responsibility.
  • Analyzed financial documentation in conjunction with internal departments, risk and account management.

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9. Business Development

high Demand
Here's how Business Development is used in Senior Account Manager jobs:
  • Developed new business opportunities within lines of business including marketing, business development, and training departments to leverage web technologies.
  • Owned business development plans, tactical strategies and cultivation of working relationships with strategic accounts within eBay's Merchant Development division.
  • Participated in business development discussions with potential clients and identified opportunities to implement additional risk adjustment products for existing clients.
  • Conduct market analysis to inform business development and prospecting efforts, including program expansion through continuous recruiting of participating organizations.
  • Completed customized client action plans and conducted business development activities for growing and retaining existing clients and attracting new business.
  • Supported multiple high profile accounts, with accountability for the development and implementation of innovative business development and maintenance strategy.
  • Managed sales accounts and business development in the Diversified Products and Infrastructure Divisions for an international wireless equipment vendor.
  • Prepared business development recommendations on issues such as licensing fees and pricing, marketing strategies, and technical/business direction.
  • Identify and pursue business development opportunities, negotiate contracts, and manage relationships at all levels of customer organization.
  • Performed competitive intelligence analysis, business development, product development, and participated in driving divisional strategy.
  • Maintained contractor relationships to foster future business and identify new opportunities for business development and process improvement.
  • Hosted bi-annual district business development training along with about 30 localized business development training classes per year.
  • Maintained communication with established clients to ensure successful business development and to promote client and employee retention.
  • Create business development strategies and increase revenue by staffing senior and mid-level technologists in Silicon Valley.
  • Spearhead regional business development efforts, assuring and aggressive market penetration, despite difficult market conditions.
  • Generated sales prospects using established business development and lead generation tactics; monitored existing client relations.
  • Created Momentum a new business development program adopted company wide for its success at generating revenue.
  • Developed relationships with vendor channel sales and Business Development Managers on potential opportunities and new clients.
  • Maintained accurate contractual standards necessary for business development regulations between the organization and its clients.
  • Maintained and developed efficient relationship with clients and business development team to promote banking business.

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10. Customer Base

high Demand
Here's how Customer Base is used in Senior Account Manager jobs:
  • Maintain professional support for multifaceted customer base; effectively identifying and generating new business opportunities increasing overall territory profit and revenue.
  • Facilitated the development and execution of key strategic sales plans through consultation with senior and C-Level management of assigned customer base.
  • Managed existing customer base for three account executives, supporting their efforts in generating incremental revenue through new business development.
  • Managed and expanded the customer base by nurturing current customer relationships and developing prospects in existing or new market territories.
  • Collaborated with Oracle's extensive software engineering and product management teams to assist in demonstrating solutions to customer base.
  • Identified new customers, built and maintained relationships with existing customer base and focused on long-term customer development.
  • Established the Company as an Infrastructure Integration Provider to our incumbent customer base and implemented consulting engagements.
  • Educated customer base on new products, coordinated promotions, and developed sales opportunities through consumer activity.
  • Performed comprehensive market analysis and applied findings to create new marketing initiatives and increased the customer base.
  • Identified business needs, strengthened relationships and generated new business from prospects and existing customer base.
  • Maintained existing customer base at profitable margins by continually evaluating and renewing customer contracts and operations.
  • Lead 25 representatives to grow customer base by organizing marketing promotional activities to exceed sales objectives.
  • Assumed primary responsibility for major business decisions involved in maintaining and growing carrier customer base.
  • Operated Contact on Demand program to organize customer base and increased efficiency within customer mix.
  • Managed existing customer base plus new business development initiatives for print and packaging divisions.
  • Worked with Channel Partners and Manufacturers Representatives to expand reach within customer base.
  • Developed relationships within community to strengthen and expand customer base for sales opportunities.
  • Created team-selling attitude and established a vertical/horizontal customer penetration with the customer base.
  • Maintain and grow existing business relationships through continuous communications with customer base.
  • Managed all customer service aspects and excelled at maintaining recurring customer base.

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11. New Clients

high Demand
Here's how New Clients is used in Senior Account Manager jobs:
  • Collaborated cross-functionally and cross-departmentally to develop prospects to new clients - production, accounting, traffic and promotions departments.
  • Coordinated contractual negotiations from initial acquisition of Master Service Agreements for new clients through project delivery.
  • Partnered with established clients and new clients to promote event opportunities that generated additional revenue.
  • Developed new business opportunities to include expansion of current efforts and identification of new clients.
  • Demonstrated ability to build effective business relationships, Sign new clients through face-to-face presentations.
  • Worked closely with company executives to identify new business opportunities, securing new clients.
  • Developed innovative PowerPoint presentations used for marketing to potential new clients.
  • Facilitated meetings between implementation managers, new clients and various vendors.
  • Conducted independent discovery and investigation of potential new clients.
  • Work with existing and new clients to achieve their marketing goals through the creation of traditional and innovative radio advertising campaigns.
  • Maintained client relationships, established new clients, and grew business from $700K to over 1.1 million dollars in revenue.
  • Prepared pricing quotes and negotiate contracts and payment terms for new clients as well as add on services for existing clients.
  • Monitor installation of new clients, address escalated member issues, report requests, and work with eligibility and medical vendors.
  • Tasked with taking on new clients and walking them through how to implement their property and answer any questions they have.
  • Maintained partnership with new clients by delivering solid account management, product training, and customer service, ensuring repeat sales.
  • Prospected and developed strategic partnerships with new clients and customers to sustain a steady financial and diversified growth for the company.
  • Major focus in selling new products and services to existing clients while acquiring new clients based on product quality and specialization.
  • Partner and develop relationship vendors, field installation engineers and contract management to insure smooth on boarding process for new clients.
  • Required self-management, motivation, and highly developed sales techniques and skills to acquire new clients and to maintain relationships.
  • Generate lead source and new business by cold calling clients, e-blast current & new clients, mailers and referrals.

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12. Customer Relationships

high Demand
Here's how Customer Relationships is used in Senior Account Manager jobs:
  • Cultivated customer relationships and expanded customer portfolios
  • Managed customer relationships to continually maximize benefits
  • Leveraged existing personal customer relationships to introduce Corporate Networking's capabilities and partner set in order to establish new logo accounts.
  • Performed various analyses to identify strategies to increase profit margins and meet contractual obligations for client savings; developed customer relationships.
  • Retain and profitably grow firm volume, sales, and profitability through consultative approach to proactive management of assigned large-customer relationships.
  • Secured profitable access for primary care and specialty brands with assigned accounts by leveraging customer relationships and targeting sales team interventions.
  • Spearheaded territory sales in Pittsburgh marketplace developing customer relationships and making the business case for company products via consultative selling.
  • Developed customer relationships, generate new leads, qualify business potential, and identify new opportunities to increase customer satisfaction.
  • Hired based on industry reputation for key account management, new business development, and building continuing profitable customer relationships.
  • Managed customer relationships exhibiting extensive knowledge of the credit industry, while providing excellent customer satisfaction and sales generation.
  • Administered a $28,000,000 agricultural Operating loan portfolio to six Illinois Farmer Cooperatives with approximately 500 customer relationships.
  • Developed and maintained long-term customer relationships with key decision makers, which enhanced business opportunities and increased sales.
  • Leveraged industry knowledge and customer relationships to understand complex customer requirements on both a business and technical level.
  • Developed existing customer relationships to achieve ongoing account expansion for paper mill manufacturing paperboard for industrial packaging.
  • Manage customer relationships by reviewing customer account data to determine possible recommendations for other products and services.
  • Prospected for new business opportunities leveraging existing client base and instilled good faith image in customer relationships.
  • Drive effective module penetration and account development strategy to solidify and strengthen current accounts and customer relationships.
  • Developed customer relationships by using consultative sales with discovery techniques that identified and established customer needs.
  • Achieve strategic territory goals by developing and managing customer relationships, education programs, business reviews.
  • Retained and profitably grew firm's volume and profitability through proactive management of assigned large-customer relationships.

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13. Healthcare

high Demand
Here's how Healthcare is used in Senior Account Manager jobs:
  • Presented annual customer rate renewals; installed new business onto UnitedHealthcare systems and coordinated annual enrollment activities.
  • Contributed over $1,000,000 in agency revenue by growing St. Elizabeth Medical Center, United HealthCare and Citizens Federal Bank accounts.
  • Supervised the strategic development and creative execution of new and continuing video content featured on UnitedHealthcare's UHC.TV.
  • Directed and supervised strategic public relations campaigns for national and international clients in the areas of healthcare, education and technology.
  • Supervised accounts receivable/payable activities in addition to managing job costing, pension/healthcare plan administration, and employee resource management requirements.
  • Provide in-depth account assessments, delivering executive-level presentations and educational programs identifying freight savings opportunities across vast healthcare systems.
  • Account manager for a 3rd-party logistics firm providing transportation management & engineering services for clients in telecommunications and healthcare.
  • Provided creative direction and design in multimedia department for Pfizer's Consumer Healthcare, Pharmaceutical and Confectionery divisions.
  • Conducted dependent eligibility verification audits, resulting in reducing healthcare costs by eliminating claims paid for ineligible dependents.
  • Developed key relationships with healthcare, pharmaceutical, law enforcement and judicial agencies with an emphasis on hosting solutions
  • Developed customized marketing programs for CPG Telecommunications, Education, Healthcare, Automotive and nationally recognized brands.
  • Targeted candidates in highly specialized technologies actively recruited for leading San Diego technical and healthcare related firms.
  • Led healthcare and institutional marketplace as regional industry vertical contributor and earned 2nd highest revenue producer award.
  • Managed talented consultants to assist Healthcare organizations with the implementation and administration of their software solutions.
  • Target verticals included Healthcare, Retail, Manufacturing, Warehousing, Transportation/Logistics, Self-Service and Distribution.
  • Managed and executed all local tactical marketing communication projects for UnitedHealthcare's southeast region (i.e.
  • Executed Business to Business Information Technology solution based sales to Healthcare and Life Science corporations.
  • Cultivated relationships with 100+ providers in Kentucky to ensure employee/member access to preventative healthcare services.
  • Provided business-to-business document management solutions to paper-intensive organizations, specializing in the healthcare industry.
  • Sell technology solutions within the Healthcare, Pharmaceutical, Manufacturing and Professional services Industries.

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14. Internal Departments

high Demand
Here's how Internal Departments is used in Senior Account Manager jobs:
  • Collaborated with internal departments, including content, design and hotel operations, which identified and resolved content-related or technical issues.
  • Collaborated with and led conversations between both internal departments and external stakeholders to identify and implement additional revenue generating opportunities.
  • Coordinate, communicate, and execute solutions with all applicable internal departments assuring effective resolutions in a time sensitive manner.
  • Ensured a timely campaign launch even after receiving late creative assets by working diligently and effectively with internal departments.
  • Coordinated strategy meetings with internal departments and clients to create effective direct mail projects from implementation through execution.
  • Facilitated logistics and managed communications between four warehouses, third-party international freight forwarder, and internal departments.
  • Collaborated with internal departments for client specific strategies pertaining to underwriting, legal and product development.
  • Provide support to internal departments regarding AV issues and interface with Development Engineers regarding product development.
  • Managed and directed monthly meetings for all internal departments to ensure compliance and company-wide coordination.
  • Created market analysis and market trend reports for various internal departments, including upper management.
  • Transferred requirements into actions across internal departments in order to assure company maximizes customer satisfaction.
  • Received client marketing goals and disseminated that information to internal departments that were affected.
  • Created sales team processes resulting in increased productivity and improved communication across internal departments.
  • Maintained good relationships and establish teamwork attitude with inside representatives and other internal departments.
  • Developed and maintained relationships with customers, internal departments and senior level executives.
  • Communicate effectively with clients and internal departments, both by phone and electronically.
  • Collaborate with internal departments and oversee on-line management inventory system for clients.
  • Trained on specific subject matter areas and worked effectively with internal departments.
  • Work closely with other internal departments to coordinate timely resolution of requests.
  • Managed relationships between all internal departments while also managing all external vendors.

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15. Project Management

average Demand
Here's how Project Management is used in Senior Account Manager jobs:
  • Coordinated web-based conferences with multiple corporate managers and presented company products and services for implementation of a web-based project management application.
  • Project management of open files, followed up with customers, reinforced corporate communications, facilitated meetings and prepared customers presentations.
  • Led life-cycle project management encompassing budgeting, scheduling, cross-team management, and alignment with all client and accrediting agency requirements.
  • Developed and managed the budget and project management of marketing plans, including consistently providing optimization guidelines and updates to clients
  • Supervised project management activities related to design, engineering and delivery of highly specialized, engineered products and innovative technologies.
  • Supervised and mentored campaign managers through day-to-day project management, empowered them to make educated decisions with delegated tasks.
  • Managed all new client hardware and software implementations and migrations utilizing project management tools for resource loading and scheduling.
  • Managed complex client accounts requiring coordination with engineering, design, project management and operations while maintaining excellent customer service
  • Conducted meetings, special project management, and fostered a teamwork environment conducive to positive dialogue across the organization.
  • Managed and maintained database system, internal and external communications, media relations, and project management.
  • Collaborate with cross-functional engineering and project management teams to coordinate the delivery and/or launch of turn-key projects.
  • Coordinate customer product customization projects to include pricing, commitments, internal project management and manufacturing implementation.
  • Deliver WFM call center optimization and project management services to communication, financial and banking verticals.
  • Performed project management, vendor management, technical support services, change management and continuous improvement.
  • Execute my plan inclusive of specification, tracking, project management and resolving all logistics/post-sale complications.
  • Implemented multiple initiatives showcased by flagship events leveraging project management best practices from research through budgeting.
  • Recognized by the company President/Owner and direct manager with two excellence awards for project management.
  • Reviewed and edited data before submission as well fulfilled all supervisory and project management requests.
  • Provided expert editorial and project management support to ensure accounts were completed under tight deadlines.
  • Lead and support functional areas via conference meetings for project management and benefit setup accuracy.

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16. Annual Sales

average Demand
Here's how Annual Sales is used in Senior Account Manager jobs:
  • Provide continuous support and review of credit limits for Canadian Aesthetics Physician accounts representing approximately 15 million in annual sales.
  • Reported directly to the Vice-President regarding annual sales growth for internal staffing agency.
  • Developed and executed annual sales plans and strategies for Silicon Valley territory.
  • Implemented consultative sales approach constantly achieving quarterly and annual sales quotas.
  • Named Presidents Club Top Producer - upper 10% of 180 person national sales force with $101M in annual sales.
  • Awarded the first painted antenna cover program at ADAC worth an estimated $2 million of new business in annual sales.
  • Managed virtual sales team, exceeding attainment goals consistently averaging 115% of quota against $13 million annual sales revenue.
  • Played a key role in generating $500K+ in annual sales by contributing to the development of a new data offering.
  • Managed a portfolio of [14] National Accounts at multiple locations totaling $[3.2 million] in annual sales.
  • Developed and maintained a Tier base of accounts with average annual sales of $3.2 million at 8 customer locations.
  • Engineered the first interior TPO substrate job with Honda that generated annual sales of $3MM from 2000 to 2005.
  • Maintained annual sales quotas, developed and implemented business plan for all market segments on an account by account basis.
  • Inherited a small portfolio of clients at start and developed assigned area to over $10M in annual sales production.
  • Point person for a new sales division that generated $12 million in annual sales revenue in two years.
  • Supported multiple OEM and EM locations while developing new customer bases and consistently producing top three annual sales results.
  • Demonstrated exceptional annual sales growth year over year; produced more than $1 million in sales in 2004.
  • Achieve 25 recognition awards during my tenure at quarterly/regional meetings and National award winner at company Annual Sales Meetings.
  • Managed industrial manufacturing and food processing account base of 38 customers each with $1M in annual sales revenue.
  • Awarded the U251 (2006 Explorer) Exterior Mirror business worth an estimated $10 million in annual sales.
  • Maintained monthly delivery reports and worked with finance to process more than $25 million in annual sales.

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17. CRM

average Demand
Here's how CRM is used in Senior Account Manager jobs:
  • Designed and executed feedback-based CRM systems leveraging customer communications to reduce churn, reinforce brand loyalty and stimulate sales.
  • Utilize new online CRM data technology integrating existing proprietary customer files overlaying business and consumer data compilation.
  • Maintained CRM database with pipeline information and current client information for department reference.
  • Utilized CRM database to proactively manage interaction with current and future customers.
  • Recognized for superior customer follow-up methods, utilizing CRM software.
  • Maintain established referrals to ensure consistent business using both CRM/Microsoft.
  • Set business vision for CRM implementation and optimization.
  • Provided CRM recommendations and solutions.
  • Presented products and skillfully negotiated sales of Customer Relationship Management (CRM) software to mid-sized companies in two U.S. states.
  • Create blueprints for CRM evolution, sales process flow charts, training presentations, user guides, and knowledge transfer documents.
  • Set biweekly reminders in CRM to call clients to continue building rapport while providing a high level of conflict resolution techniques.
  • Lead opportunity management process, including creating and updating relationship management system (CRM) entries, reporting, and maintenance.
  • Manage CRM database, sales forecast, and order tracking; prepare detailed sales proposals including ROI information to C-level personnel.
  • Trained new employees on various programs such as SQL Navigator, Project Office, JIRA, CRM, and internal processes.
  • Sole point of contact for contract and procurement interface for all Louisiana clients; extensive use of Oracle and CRM tools.
  • Utilized Microsoft Word, Excel, PowerPoint, Outlook and CRM to manage my daily activities and contact management database software.
  • Account management- Successfully developed and expanded major CPG online (email) CRM program from 2mm to over 10mm active registrants.
  • Focused on partner, experiential, promotional, sponsorship, media digital, channel and CRM marketing programs and strategies.
  • Documented all sales call results, activities and customer data in customer relationship management (CRM) tool for accounts.
  • Developed metrics and analyzed key performance reports that enabled accurate program analysis and helped enabled the growth of CRM programs.

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18. Market Share

average Demand
Here's how Market Share is used in Senior Account Manager jobs:
  • Maintained existing accounts focusing on increasing client retention rate resulting in improved customer satisfaction and boost in market share.
  • Major accountability for strategic planning and fact based selling to increase Philip Morris cigarette category market share and profitability.
  • Monitored competitors product, its market share and new products introduced in market and developed market strategies accordingly.
  • Advised and implemented print marketing and design strategies for several international companies that increased market share and profitability.
  • Established excellent relationships with other PolyOne businesses which improved cross selling opportunities and increasing market share and profits.
  • Served LTC pharmacy account management team by utilizing strategy development and execution resulting in increased unit sales/market share.
  • Worked directly with manufacturers and Channel Partners to secure product allocation and gain market share in competitive situations.
  • Produced/Provided market share and product analysis reports to senior management to determine annual pricing strategies and internal supplies.
  • Award served instrumental in selection to exclusive VIP Preferred Supplier program ultimately leading to additional awards/market share.
  • Facilitated membership with The Sustainability Consortium and use of sustainability metrics to increase business and market share.
  • Solidified client branding initiatives utilizing tight budgeting constraints and multiple advertising platforms that grew market share.
  • Developed strategy for gaining market share by partnering with Business Accounts as their primary wholesale distributor.
  • Promoted to manage and increase advertising market share within a highly competitive environment for regional division.
  • Developed and implemented individual account sales strategies for new business penetration and increased market share.
  • Increased market share by implementing custom and technology-driven sales solutions in a highly competitive marketplace.
  • Analyze and deliver business reviews based on market share/competition/account strategies to each account.
  • Monitor pharmaceutical market share programs to identify opportunity for additional savings.
  • Identify alternative scenarios to differentiate company products to improve market share.
  • Provide qualified leads to increase market share working with the field sales team through cold calling marketing campaigns, and referrals.
  • Increased customer repeat sales by 30%, assisting in building ready mix market share from 10% to 25%.

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19. RFP

average Demand
Here's how RFP is used in Senior Account Manager jobs:
  • Completed computer/equipment purchase by cultivating RFP detailing product features, performance, maintenance and service requirements, and vendor evaluation criteria.
  • Collaborated with multiple organizations to develop customer requirements and deliver timely and competitive responses to Requests for Proposals (RFP).
  • Participated in RFP presentations including software demonstration and contract negotiations for client retention and new business prospects.
  • Prepared and assisted sales administration with RFP preparation.
  • Generated and executed proposal presentations and RFP responses.
  • Manage agreement, renewals, new sales, product training, RFP's, and spokesperson at industry events and conferences.
  • Support client-facing meetings, contract renewals, RFP's; using marketing collateral, research, business analysis and competitive intelligence.
  • Analyzed, proposed and negotiated for RFP's with existing clients and consulted with potential clients on the best business solutions.
  • Handled Request for Proposal (RFP) and Request for Quote (RFQ) to ensure all business opportunities were recognized.
  • Lead management of RFP, RFQ, RFI responses to local, state, & federal governments, and utility companies.
  • Collaborated with sales force on sourcing and securing new business opportunities, as well as executing presentations and RFP fulfillment.
  • Receive RFQ's and RFP's and follow up with clients to confirm requirements and provide necessary information for projects.
  • Requested Contract RFQ and RFP's quotes for service contracts along with providing cost estimates and closures to existing contracts.
  • Led RFP and vendor selection process for interactive creative design in support of iPad / Tablet / PC / Mobile.
  • Led New Business Team's strategic approach to LEGOLAND's RFP and executed successful presentation to attain Agency of Record.
  • Maintained sales and customer reporting, database management, request for Proposals (RFP, RFI) bids and proposals.
  • Generated new business and revenue among prospective clients through consultations in RFP's, sales calls, and contract renewals.
  • Present proposals and prepare RFP responses for clients tailoring IT and business solutions to fit their needs and capabilities.
  • Participate in new business prospecting and RFP's, preparing proposals that highlight our capabilities and scope of work.
  • Coordinate RFP process for all lines of coverage, analysis of RFP contents and implementation of entire benefit suite.

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20. Trade Shows

average Demand
Here's how Trade Shows is used in Senior Account Manager jobs:
  • Participate in local marketing activities including trade shows and direct marketing programs to promote company services and identity.
  • Developed community-based brand extension programs focused around local trade shows, expos and events.
  • Attended hospital and physician trade shows and performed on-site visits with hospital administrators.
  • Coordinated and attended technology trade shows, demonstrating product features and benefits.
  • Traveled nationwide to Physical Therapy Trade Shows to promote Meyer Distributing Company.
  • Coordinated and participated in trade shows and technical presentations.
  • Represented company at trade shows and conducted telemarketing campaigns.
  • Conduct educational in-services and participate in industry trade shows.
  • Organized and participated in industry specific trade shows.
  • Traveled to industry-related trade shows.
  • Assisted the CEO with marketing material, networking ideas, prizes to drive booth attendance at trade shows and partner conferences.
  • Generated new business opportunities through targeted presentations, new product demonstrations at trade shows, industry conferences, and client visits.
  • Provided creative direction for medium to large projects, including marketing campaigns, product launches, conferences and industry trade shows.
  • Served as client/prospect outreach manager; attended trade shows, public product demonstrations, and local Chamber of Commerce meetings.
  • Attend and manage national, regional and state wide trade shows, contact with Federal and State Dept of Transportation.
  • Promote client returns program and instruct sales representatives and pharmacists on program and pharmaceutical returns process at client trade shows.
  • Keep abreast of changes in market conditions by following industry publications, attending trade shows, and visiting competitors worldwide.
  • Consulted with clients about goals for events, meetings and trade shows to develop the technological plans to exceed expectations.
  • Managed trade show program and follow-up in this territory; occasionally requested to manage trade shows outside of territory.
  • Represent Directory Assistants at national trade shows generating an average of 18% increased revenue working with trade associations.

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21. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in Senior Account Manager jobs:
  • Exhibited exceptional communication skills by consulting with key decision makers, persuasively negotiating major sales and diplomatically troubleshooting customer satisfaction issues.
  • Used a database to extract and analyze information to provide key decision makers with recommendations on operational and financial issues.
  • Develop and maintain networks and relationships among senior key decision makers in client organizations.
  • Cultivated excellent business relationships with key decision makers who purchased for their companies.
  • Targeted Fortune-500 companies and made an executive presentation to key decision makers.
  • Networked and sustained productive alliances with key decision makers and stakeholders.
  • Established and maintained successful business relationships with key decision makers.
  • Target audience emphasis included physicians and key decision makers.
  • Developed relationships with key decision makers within targeted accounts.
  • Developed and maintained relationships with key decision makers.
  • Cultivated and coordinated all facets of the relationship between the employer groups, key decision makers, and the health plan.
  • Achieved desired results through personal visits, phone and e-mail follow-up with key decision makers at all levels of management.
  • Called on key decision makers in conjunction with brokers for business reviews, sales and promotional programs and new distribution.
  • Drive Cameo's value proposition and total cost of ownership messages to key decision makers within customer's organization.
  • Interact with key decision makers to influence the total account (clinical, corporate, and financial).
  • Retain accounts through the development of strong relationships with key decision makers and users with the organization.
  • Provide Consulting Solutions to Key decision makers Over achieve a 1.5 million dollar revenue target annually.
  • Created formal proposals to present to CEO, CIO, CFO and other key decision makers.
  • Develop and maintain relationships with key decision makers at high schools throughout the Southern California region.
  • Develop and maintain relationships with key decision makers and primary contacts within assigned account base.

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22. Technical Support

average Demand
Here's how Technical Support is used in Senior Account Manager jobs:
  • Utilized internal resources, including product specialists and technical support, to effectively present Canon solutions to customers.
  • Worked with engineering and technical support to create custom solutions and ensure customer satisfaction and retention.
  • Designed matrix to evaluate and document customer input concerning product features, usability and technical support.
  • Increased communication between technical support and licensee product managers, creating new product innovations.
  • Provided Sales with technical support by developing customer proposals and attending closing appointments.
  • Project manages implementations from Development and Technical Support to Marketing.
  • Presented educational in-services and coordinated technical support for clients.
  • Provided technical support for customers and fellow associates.
  • Handled customer service related calls including technical support.
  • Provide system analysis and technical support.
  • Assist with the planning and implementation of technical support, along with addressing a wide range of client issues regarding ESPP.
  • Coordinate and oversee the structure and technical support liaison between our company and trading partners serving customers in the region final.
  • Achieved revenue goals selling complex technical software/hardware, upgrades, maintenance contracts, and technical support at the senior management level.
  • Assist existing customers daily with all merchant service needs including technical support, updating account information, ordering supplies, ...
  • Provide network operations and technical support, server management, network hardware installation, maintenance, and related user assistance.
  • Provided parts identification and technical support to the customer service reps, and their customers, on my team.
  • Assisted clients with recruiting by writing job ads, providing technical support, and marketing via the website.
  • Account Manager * Team Leader, training, and assisted with development of new hires * Technical support.
  • Managed internal resources including technical support and product specialists to aid in the design and implementation of solutions.
  • Designed and implemented new field service reporting system nationwide and acted as the main source for technical support.

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23. ROI

average Demand
Here's how ROI is used in Senior Account Manager jobs:
  • Performed cost-benefit and ROI analyses and prepare lead retrieval systems to ensure proper collection and aid management in future implementation decisions.
  • Reported campaign and engagement outcomes/ROI via quarterly presentations, individual comprehensive summaries and annual reports - outlining strategy and outcomes.
  • Analyzed prospects business requirements, introduced solutions including ROI analysis as well as utilized technical resources to support sales effort.
  • Deliver area wide presentations on the benefits of Android and highlighted productivity applications designed to win customers and business accounts.
  • Directed a team of multidisciplinary professionals focused on reestablishing client relationships to improve and solidify Capital One's ROI.
  • Cultivated alternative solutions for customers looking to implement a combination of IT solutions while maximizing ROI and reducing costs.
  • Evaluated partnership proposals from properties, including ROI valuations and recommending subsequent strategies to executive management.
  • Participated in marketing sessions providing feedback, product and promotional development to Polaroid marketing channels.
  • Conducted campaign optimization analysis and reported on results for sustained client satisfaction and ROI.
  • Performed and presented cost/benefit analysis of programs to identify and highlight ROI potential.
  • Illustrated corporate software ROI via customized report design and presentation.
  • Provided value added services through contract price negotiations, best practice guidelines, financing, ROI, and engineering staff augmentation.
  • Maintain client relationship and engage client in company results, moving the client to recognize a positive ROI from wellness programming.
  • Utilize business acumen to creatively identify strategic solutions, present to business and government prospects and accounts in a ROI fashion.
  • Represented one primary and five secondary radio stations in Detroit, as well as six Clear Channel websites and special events.
  • Developed and maintained strong day to day relationships with clients to ensure campaigns met or exceeded target ROI and performance metrics.
  • Achieved 95% customer satisfaction rate, delivery and performance goals based on CTR, ROI, CPA and CPC.
  • Led program launch meetings with clients in which Account Team pitched customized solutions based on client ROI and branding metrics.
  • Presented final buy recommendations, projected results and ROI reports to all clientele on monthly, quarterly and annual basis.
  • Develop new business through organic growth and driving prospects to commercialization with emphasis on value generation and quantifiable ROI projects.

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24. C-Level

average Demand
Here's how C-Level is used in Senior Account Manager jobs:
  • Worked closely with C-level decision makers and engineering groups, making appropriate recommendations for capital purchases based on specific project applications.
  • Established, structured and expanded contracts for large technology deals by developing long-term relationships with C-level executives at Fortune 500 corporations.
  • Managed programs marketing and sales strategy, coordinated underwriting, educated C-level decision makers, policy implementation, and post-sale management.
  • Developed a mutually productive relationship with C-Level Executives and partners that deliver a value-based solution that emphasized a business benefit.
  • Provide dedicated customer service and consulting to key relationships including operational managers, directors, and up to C-level executives.
  • Established C-level relationship by providing trusted industry information and networked them to other business experts with similar sales challenges.
  • Implemented Quarterly Business Reviews with C-Level executives to increase on how to increase both customer satisfaction and department reputation.
  • Uncover organizational needs & objectives, by proactively building deep strategic relationships with key stakeholders and C-level executives.
  • Provided technical presentations and communications to all levels of the organization from C-level executives to technical developers.
  • Delivered to Human Resources and C-Level executives quality customer service for their temporary and permanent workforce needs.
  • Presented to C-level management on a regular basis results of cost savings programs and alternative engineering projects.
  • Developed business solutions to address the vision and strategies outlined by C-level and director level management.
  • Developed trusted relationships with IT managers and C-level executives within small businesses to Fortune 500 Corporations.
  • Developed compelling value propositions and delivered winning proposals to C-level executives and key decision makers.
  • Participated in vendor selection for email encryption solution and provided consultation to C-Level executives.
  • Performed cold-calling to C-level executives to promote involvement in wide variety of industry events.
  • Established and maintained strong relationships within client organizations at decision-maker and C-Level executives.
  • Maintained customer satisfaction with C-level clientele by defining and developing interactive marketing strategies.
  • Presented quarterly business reviews to C-level customer leadership on performance to metrics.
  • Conducted sales calls including demonstrations and sales negotiations with C-Level client representatives.

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25. Salesforce

average Demand
Here's how Salesforce is used in Senior Account Manager jobs:
  • Account manager and SalesForce System Admin responsibilities.
  • Ranked in the Top 10 of SalesForce users company-wide; aided colleagues with a variety of SalesForce functions.
  • Trained and used Concur Travel and Expense software, SalesForce and Trip It Pro on a regular basis.
  • Piloted implementation of SalesForce, which was adopted by internal sales team as a company-wide best practice.
  • Helped to create and maintain reports and estimates on productivity in SalesForce.
  • Trained staff on SalesForce, internal systems, and tracking tags.
  • Create and maintain customer info, sales pipeline and funnel in SalesForce.com
  • Track and manage leads/prospects and all sales activity in SalesForce.
  • Update customer notes in SalesForce for management tracking & reporting.
  • Supervised the implementation of Salesforce to communicate data between departments within the company.
  • Implemented utilization of Salesforce prospecting system for client pipeline and relationship management tracking.
  • Maintained current & accurate records of completed activities and sales opportunities in Salesforce.com.
  • Utilized salesforce automation tools to provide pipeline updates and sales forecasts.
  • Maintained expense account and developed client relationships through salesforce.com.
  • Maintain accurate daily record of sales activity using Salesforce.com.
  • Utilized Salesforce for organizing and tracking prospect activity.
  • Implemented Salesforce to ensure proper contact backup\follow-up.
  • Maintain accurate and detailed records in Salesforce.com.
  • Implemented and lead Salesforce database territory management.
  • Manage department sales forecast/budget via Quickbooks & SalesForce

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26. Sales Presentations

average Demand
Here's how Sales Presentations is used in Senior Account Manager jobs:
  • Developed marketing campaigns, solicited new business, performed sales presentations, provided solution based proposals, and secured new business.
  • Created a proposal process and developed sales presentations which generated business for the newly formed Consulting Services Division.
  • Provided in-depth research on specific pharmaceutical products to assist internal business development in preparing for sales presentations.
  • Developed packaging and assisted in sales presentations that helped secured retail contracts at Costco for appetizer line.
  • Provided marketing/sales presentations posted to the website as well as delivered software demonstrations to decision-making executives.
  • Provide extensive consultation services and design expertise, delivering detailed sales presentations to key decision-makers.
  • Deliver sales presentations to customers, prospects and senior management showing account development and strategy.
  • Functioned effectively in overseeing various accounts, while also facilitating and conducting technical sales presentations.
  • Coordinated and conducted sales presentations and enrollment meetings with agents/brokers and employer groups.
  • Performed sales presentations that provided clients with information for competitive research and analysis.
  • Conduct systems demonstrations and related sales presentations for prospective and existing/repeat customers.
  • Prepared multimedia sales presentations, station contracts and other mission-critical internal documents.
  • Prepare and deliver Sales presentations to customers and internal Kelly Sales Management.
  • Designed and facilitated dynamic sales presentations promoting company's products and services.
  • Acquired new business by creating sales presentations and developing customized proposals.
  • Conducted negotiations, delivered sales presentations, and performed competitive analysis.
  • Supervised multiple project deadlines and developed sales presentations for clients.
  • Developed customized sales presentations and prepared sales forecast / reports.
  • Prepared and delivered sales presentations to executive level decision makers.
  • Designed and delivered PowerPoint sales presentations resulting in increased sales.

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27. OEM

average Demand
Here's how OEM is used in Senior Account Manager jobs:
  • Broadened OEM account base within the Orange County territory and established successful working relationships with local distributors.
  • Established and managed new business programs with top tier OEM manufacturers to support manufacturing requirements worldwide.
  • Generated $10M+ annually signing several complex Network Management solutions including OEM products.
  • Created prototypes, provided engineering support, and fostered supplier/OEM relationship.
  • Demand creation primarily for specific OEM accounts in medical, industrial, communications, networking, automotive, & solar industries.
  • Developed key business relationships with major automotive suppliers, and OEM's including Daimler-Chrysler, Ford, VW, and Honda.
  • Work with OEM and distribution partners to specify products and deliver on sales and service level agreements (SLA's).
  • Develop and maintain relationships with all facets of OEM's and CM's, Purchasing, Engineering and Department Heads.
  • Establish direct link with OEM's engineering staff on front-end of new product development to support best time to market.
  • Managed East coast sales territory, responsible for educating end-users and OEM's on data acquisition and image processing software.
  • Partnered with OEM's for lead generation in Cloud Computing, Data Center Networking, Telephony solutions and Security.
  • Established and managed relationships with key OEM, Tier One and Tier Two engineering, sales and purchasing executives.
  • Achieved 120% of quota annually through selling HP, Dell and OEM custom built computer servers & workstations.
  • Developed and managed one of HP's largest storage OEM contracts in excess of $300M over 5 years.
  • Identify OEM critical issues and work with technical and sales teams to ensure issues are resolved in timely manner.
  • Managed vendor accounts for nine authorized replicators for OEM and SBC channels in North America and Latin America.
  • Secured $20M contract by leading cross-functional design and manufacturing team in resolving product issues jeopardizing OEM development.
  • Demand creation primarily for specific OEM accounts (Medical, Industrial, Communications, Networking and Military).
  • Managed, developed and implemented procedures that enhanced customer satisfaction with Compaq, a $40+M OEM account.
  • Gather and communicated OEM requirements to development team, support team and production team to ensure compliance.

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28. ERP

average Demand
Here's how ERP is used in Senior Account Manager jobs:
  • Negotiated document finishing agreements and developed programs that included enterprise-wide brand standardization components, custom web storage catalogs and document-finishing analyses.
  • Cultivated C-level relationships at enterprise organizations then consistently gained approval to implement multifaceted technology solutions while mentoring sales team of four.
  • Identified and targeted niche within property management market sector, capturing key accounts with several regional property management powerhouse enterprises.
  • Interpreted clients needs; planned and implemented their connectivity configurations and quickly provided solutions for any problems that arose.
  • Recruited to sell and support IT infrastructure products and professional services to enterprise accounts throughout Philadelphia metropolitan area.
  • Developed, managed and maintained long-term business relationships with enterprise accounts resulting in year-over-year exceeding of sales goals.
  • Developed and managed enterprise education accounts such as Arizona State University and Thunderbird International School of Business Management.
  • Championed internal technology development and deployment across the business unit, training colleagues across the global enterprise.
  • Cultivate relationships as primary contact with enterprise channel partnerships to establish specific media goals and campaign objectives.
  • Executed new logo acquisition and account management at enterprise level, focusing on government and education markets.
  • Analyzed requests to identify and interpret requirements to determine most appropriate methods for implementing benefits changes.
  • Provided a broad range of technology solutions to educational institutions and medium sized commercial enterprises.
  • Increase opportunity to interpret procedures/instructions by choosing among alternative courses of action to resolve delinquencies.
  • Prepared PowerPoint presentations and led annual on-site client business reviews with remote team participation.
  • Provide Customer Reference Program management for various enterprise clients including Hewlett-Packard and Red Hat.
  • Read and interpreted mechanical blueprints for projects, including handling modifications on chassis-specific call-outs.
  • Organized and facilitated team building exercises to boost morale and encourage communication among counterparts.
  • Assessed and interpreted client needs and developed corresponding marketing initiatives to achieve their goals.
  • Saved customers time and money while providing continuity across business units or enterprises.
  • Pinpointed and developed new business opportunities in line with Enterprise division objectives.

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29. Customer Accounts

average Demand
Here's how Customer Accounts is used in Senior Account Manager jobs:
  • Upgraded customer accounts by demonstrating a solid understanding of the Customer marketing needs for current and future marketing package recommendations.
  • Aided in project development efforts while devising methodologies for cultivating new customer accounts in addition to broadening opportunities with existing customers
  • Partner with LexisNexis Certified Independent Consultants and Account Reps targeting customer accounts for Practice Management solutions.
  • Managed critical relationships and negotiated delivery of custom software features for large corporate customer accounts.
  • Worked closely with senior executives in the proper administration and relationship management of customer accounts.
  • Maintained existing relationships and retained multiple customer accounts, while attaining two additional new customers.
  • Responded to customer correspondence daily and processed and refunds and adjustments to customer accounts.
  • Developed innovative concepts for customer accounts that translated into category leading product lines.
  • Prospected and developed new business relationships and customer accounts in assigned regional territory.
  • Conducted executive management reviews for all customer accounts within the region.
  • Identified new areas to expand business within existing customer accounts.
  • Managed projects with multiple contractors and individual customer accounts.
  • Serviced customer accounts and implemented marketing and profitability strategies.
  • Copied and faxed documents needed for individual customer accounts
  • Developed relationships with key customer accounts.
  • Provided senior management with metrics and reports to support the status of customer accounts receivable, including analysis of bad debt.
  • Generate new customer accounts and orders, maintain strong client relations by providing the highest level of customer service and communication.
  • Provided computer hardware, software, peripherals, and integrated information technologies to DOD & private customer accounts in the region.
  • Review customer accounts as well as local call volume, additional business accounts, and long distance information with applications provided.
  • Lead sales initiatives to succeed in meeting Sales quotas, breaking into new customer accounts and developing existing customer accounts.

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30. HR

low Demand
Here's how HR is used in Senior Account Manager jobs:
  • Curated monthly marketing reports and office contact lists through remote desktop applications while providing technical support to offices experiencing connectivity issues.
  • Retained and established growth in the company's volume sales and profitability through proactive management of assigned large-customer relationships.
  • Capitalized on diverse opportunities through development and implementation of innovative sales and marketing strategies targeted to specific market segments.
  • Cultivated and strengthened productive relationships with financial and benefit decision makers through demonstration of integrity and persuasive communication skills.
  • Coordinated technical personnel to customer locations, and developed new business through professional associations and sales channels.
  • Capitalized on up-sell opportunities to assist clients in achieving enrollment and financial goals through tested marketing strategies.
  • Develop and maintain relationships with Alliance Partners to properly manage business written through this business relationship.
  • Formulated national pull-through initiatives in collaboration with marketing, contract, legal, and regulatory personnel.
  • Cultivate accounts through Intensive face-to-face meetings/entertaining, as well as coordinate numerous corporate functions and parties.
  • Augmented sales revenues through development and implementation of innovative client discount programs and creative financing options.
  • Partnered with Chrysler, Ford and General Motors in charity event showcasing video conferencing technology.
  • Coordinated program requirements with other business units throughout the organization to ensure smooth installations.
  • Helped customers through their financial difficulty by providing creative solutions for each individual situation.
  • Developed business through relationship-building, value-selling, prospecting, referrals, and networking opportunities.
  • Key Accomplishments * Instrumental in establishing event marketing department from inception through successful operation.
  • Generated, maintained and increased sales through needs-based assessments and favorably motivating target audiences.
  • Improved competitive position in accounts through product expansion and effective utilization of investment fund.
  • Administer projects from development through implementation and identifying areas to generate additional revenue.
  • Targeted and built long-term customer base by generating product awareness through consultative sales.
  • Maintained excellent relationships with accounts through the utilization of a consultative sales approach.

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31. Cloud

low Demand
Here's how Cloud is used in Senior Account Manager jobs:
  • See blogging examples at http://blog.imanami.com/blog/bid/59293/Navigating-the-Cloud-with-Active-Directory and http://blog.imanami.com/blog/bid/55837/Is-the-Worst-Employee-Ever-still-in-Active-Directory
  • Facilitated development of website and migration to cloud-computing solution.
  • Manage large scale enterprise cloud and managed hosting clients across North America - totaling over $3MM in monthly recurring revenue.
  • Account management for 25 enterprise customers; driving new business within managed services for public/private cloud offerings in a B2B environment.
  • Coordinated national staffing solutions for storage, backup and recovery, and cloud computing for our business partner, EMC Corporation.
  • Closed a $70k deal with a local software company to be first private cloud customer; managed the migration.
  • Promoted deployment of Microsoft's EA stack including; Office Suite of Products, Windows, Azure and Cloud Offerings.
  • Consulted, managed and sold new logos for company specializing in total business solution software, COLO and cloud services.
  • Focus on cloud solutions, content delivery, IP VPN, unified communications, and high volume network traffic.
  • Work with customers to create and implement Cloud strategies to drive down IT costs and create additional revenue streams.
  • Manage ongoing disaster recovery, cloud and managed services clients utilizing Infrastructure as a Service in a B2B environment.
  • Exceeded sales expectations and became a thought leader while selling solutions related to cloud storage, software defined storage.
  • Promote data backup, disaster recovery, business continuity, cloud computing and managed services to MSP partners.
  • Provided hardware and software solution and Cloud to large nationwide LTL for dealer auto parts delivery.
  • Provide the technical vision to lead business development for the company's new Cloud Practice division.
  • Sourced and staffed IT consultants for SAN, NAS, and Cloud infrastructure initiatives.
  • Led a change management team responsible for transitioning processes to a cloud-based system.
  • WAN consolidation, managed fibers and off-site back-up, cloud computing and storage.
  • Created interest for additional services to existing cloud- based application, i.e.
  • Introduced and launched new cloud solution for new customer engagements.

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32. Customer Retention

low Demand
Here's how Customer Retention is used in Senior Account Manager jobs:
  • Developed and managed strategic email marketing programs that supported a wide range of client objectives including customer retention and acquisition.
  • Played an influential role in elevating customer retention percentages by customizing marketing materials to cultivate interest in additional services.
  • Handled business-to-business collections - resulting in customer retention and overall increased revenue from past due and renewed accounts.
  • Enhanced business development and strengthened customer retention by collaborating with wholesale partners to sponsor client appreciation events.
  • Improved customer retention by maximizing customer resolution of problems by offering alternatives and recommendations to their problems.
  • Created and implemented company newsletters and product marketing materials for increased communications and to solidify customer retention.
  • Collaborated with internal and external departments to facilitate contractual obligations, customer satisfaction and customer retention.
  • Generated reorders, closed new business commercial accounts and maintained customer retention through direct marketing.
  • Implemented bi-monthly sales forecast for CEO; enhanced product efficacy and increased customer retention.
  • Analyze automotive service business reports and recommend programs to improve customer retention.
  • Work closely with senior management to formulate effective customer retention policies.
  • Network service sales and customer retention for global technology provider.
  • Created new strategies to enhance business development and customer retention.
  • Establish relationships with major digital accounts directly increasing customer retention.
  • Recommend solutions for increasing customer retention and management.
  • Negotiated contract renewal terms and improved customer retention.
  • Skilled in customer retention and problem solving customer issues
  • Led consultative sales and customer retention activities.
  • Contract Management and customer retention.
  • Handled customer retention and escalations.

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33. Professional Services

low Demand
Here's how Professional Services is used in Senior Account Manager jobs:
  • Focused on enterprise level commercial accounts with responsibility for selling the complete line of infrastructure products, maintenance and professional services.
  • Proposed, advocated and ultimately introduced professional services as a viable complement to AnnuityNet's transaction based business model.
  • Delivered new business revenue across entire EMC portfolio including non-traditional areas such as software, back-up and professional services.
  • Positioned CA Technologies solutions along with professional services to align with organization=s IT objectives.
  • Developed and sold Procurement System with Professional Services for a global media company.
  • Provided data network consulting/professional services to Enterprise and service provider accounts.
  • Coordinated engineering and professional services to customize solutions for major accounts
  • Created award-winning INCS service for AT&T and drove combined revenue to over $30M in product and professional services.
  • Led teams to respond to complex, MM$ proposals for wireless LAN Hardware/Software, Professional Services, and Managed Services.
  • Developed extensive business and revenue in contract, contract to hire and direct hire professional services within multiple IT disciplines.
  • Closed net new account valued at $500k net license/$300K professional services within 6 months of joining organization.
  • Finished 2011 300% over plan with total revenue in excess of $4.5MM in hardware and professional services sales.
  • Developed market presence for INS's wide portfolio of professional services, security services, managed services, and software.
  • Provided end-to-end data collection solutions for Tier 2 - Fortune 500 customers, incorporating hardware, software and professional services.
  • Led high-impact PR and lobbying campaigns for clients in the automotive, engineering, and professional services sectors.
  • Generated revenues in excess of $7 million annually in products and professional services exceeding quota.
  • Assisted with the management and professional development of up to 4 professional services recruiters Accomplishments:
  • Led sales force in outsourcing & professional services/staff augmentation 2010, 2011, 2012.
  • Developed new client opportunities to provide professional services/hardware solutions (Fortune500 and 1000).
  • Increased professional services at National Institutes of Health (NIH) by 5%.

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34. Sales Process

low Demand
Here's how Sales Process is used in Senior Account Manager jobs:
  • Provide sales region with business building programs and planning expertise for assigned product categories Utilization of strategic and consultative sales processes.
  • Executed and adhered to the sales process with particular attention to opportunity identification, qualification and assessment for success.
  • Worked with application engineers internally to develop technical proposals and return on investment formulas as part of sales process.
  • Manage direct engagements and collaborative sales models to optimize the entire sales process and exponentially increase pipeline.
  • Exhibited effective demonstration of sales process/methodology, identify buying criteria, eliminate objections and develop solutions.
  • Initiated efficient follow-up procedures to address inquiries and execute formal sales processes.
  • Provided comprehensive technical analysis as part of the consultative sales process.
  • Support the sales process through cooperation and collaboration with colleagues cross-functionally.
  • Managed entire sales process from initiation to delivery.
  • Developed go-to-market strategies for sales process.
  • Governed sales process in telecommunications.
  • Lead all aspects of the sales process, whilst assisting in solution development, proposal delivery, and implementation as needed.
  • Assist sales manager with new employee training, track progress of sales executives and assist sales team with entire sales process.
  • Designed and implemented sales process, training, and project procedures to ensure strong cost-effectiveness and high level of customer service.
  • Initiate sales process by prospecting, scheduling appointments, making initial presentation, understanding business needs, developing proposals, closing sales
  • Provide consistent follow up to both clients and recruiters in order to obtain feedback and move along the sales process.
  • Lead Senior Account Manager available to team to answer questions regarding products and sales processes and assist in problem solving.
  • Work as a liaison between sales team and clients to ensure satisfactory sales process, service, & system setup.
  • Provided a contact point during the entire sales process from inception to completion including selling, credit and installation.
  • Ensured customer satisfaction through working closely with customers to solve issues, and provide enhanced support throughout sales process.

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35. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in Senior Account Manager jobs:
  • Conducted business development, contract negotiations and sale of wireless hardware, software and professional services for wireless operators domestically.
  • Facilitated product qualifications and launch, including contract negotiations, pricing, customization, and deliveries during product constraints.
  • Prepared proposals, participated in contract negotiations, and handled interactions in order to provide proper contract acquisition.
  • Participate in contract negotiations and Develop creative and customized packaging of new applications and services.
  • Directed contract negotiations, pricing reviews and quotations, new product introductions and qualifications.
  • Managed entire sales cycle from initial prospecting through contract negotiations and service/product delivery.
  • Handled quarterly reporting and contract negotiations regarding quality and performance standards.
  • Handled all contract negotiations within the advertising community.
  • Contract negotiations and identify additional revenue sources.
  • Contract Negotiations and strategic plan implementation.
  • Contract negotiations with Waste Management, Pest Control, Grease trap pumping, landscaping, snow plowing, HVAC, ETC.
  • Managed account calls, media relationships, presentations, and contract negotiations, including the renewal process, opt-ins and up-selling.
  • Managed global sales, marketing, and contract negotiations for services and spares of $250M in revenues for Intel.
  • Key contributor in contract negotiations and created legal verbiage as necessary to meet the Services Agreement (SA) language.
  • Prepared sales forecasts, account status reports and contract negotiations, making client recommendations to enhance account revenue growth.
  • Processed details of contract negotiations with facilities and managed individual budgets per employee to maintain appropriate cost margins.
  • Coordinated banking, marketing, contract reviews, contract negotiations, mediation, and general administration activities.
  • Managed vendor relations, contract negotiations and on-site labor teams including construction, caterers and audio visual.
  • Provide contract negotiations to existing and potential participants to ensure compliance is being met by both parties.
  • Targeted, obtained, maintained and grew major accounts through relationship management and contract negotiations.

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36. IP

low Demand
Here's how IP is used in Senior Account Manager jobs:
  • Account executive specialized in electronic test equipment and providing a high quality of customer assistance with expertise in direct territory sales.
  • Managed a variety of consumer, business-to-business, non-profit accounts and magazine subscriptions for a national, full-service Direct Marketing company.
  • Maintained both established and newly acquired account relationships with advertising and direct marketing agencies for both non-profit and financial organizations.
  • Traveled extensively to work with plant senior leadership, to understand their supply chain expectations and administer efficient transportation processes.
  • Succeeded in developing profitable relationships with key management, in addition to networking with organizations affiliated with above-referenced customers.
  • Provided informal leadership and guidance proactively to Account Managers in Midwest territory and overall department, resulting in promotion.
  • Participated in all aspects of the monthly financial close process including the analyzing monthly accruals and prepaid expense amortization
  • Established effective relationships with candidates by providing timely verbal and written communication, networking with candidates for referrals.
  • Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling.
  • Developed relationships with corporate and regional clients and partners to ensure successful activation and program growth.
  • Delivered POV analysis and opinion papers to Safeway executives on sponsorship opportunities and best-in-class sponsorship topics.
  • Identified new opportunities, qualified projects, developed trusting client relationships and proactively managed existing accounts.
  • Participated in the strategic implementation of a new product line introduction based on new dispersion technology.
  • Account Manager for a global manufacturer of environmental semiconductor test handling equipment and test interface hardware.
  • Initiated meetings with key accounts, assisted sales representatives with maintaining relationships and negotiated deals.
  • Leveraged relationship management skills to ensure excellent service delivery leading to customer satisfaction and retention.
  • Strengthened existing relationships by working with DCX management in fulfilling IT requests quickly and effectively.
  • Work with treasurer on yearly budget process equipping each ministry with individual annualized budgets.
  • Managed vendor relationships and delivered motivational and general sales training for dealer sales force.
  • Recruited and maintained prosperous business relationships with Channel Partners to increase coverage in territory.

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37. Top Performer

low Demand
Here's how Top Performer is used in Senior Account Manager jobs:
  • Earned recognition as top performer in both revenue and profit goal attainment and obtained extremely high customer satisfaction rankings.
  • Achieved excellent results and consistent top performer by significantly exceeding department goals.
  • Recognized for being Top Performer utilizing Prospect Management tool for managing funnel.
  • Fulfilled two-month training and eventually became top performer in company.
  • Recognized as top performer for new business acquisition.
  • Developed several inactive accounts into top performers.
  • Top performer on key organizational initiatives.
  • Top performer for company 2 years running Set one month sales mark, best in company $1.4M * Lead development.
  • Recognized as 2015 Top Performer with 37% YOY growth and exceeding new business acquisition goal by 154% to target.
  • Top performer in an equipment dispatch department with 12 representatives, dispatching rail equipment to customers throughout the eastern United States.
  • Experience * Achieved an average of 105% of quota over 7 years; consistent top performer and Performance Club member.
  • Named Grid Winner (top performer on sales team) a total of 10 times for the best monthly performance.
  • Earned multiple company awards on an individual as well as team level in recognition of being a top performer.
  • Received countless forms of recognition, bonuses, commendations, and Top Performer awards while working in Loss Prevention.
  • Recognized as top performer by senior management for new projects and leadership roles throughout the course of my career.
  • Nominated twice for quarterly Bad Ass Award, which recognizes top performers in the North America Mid-Market sales organization.
  • Recognized multiple quarters as Eagle Publishing s top performer based on sales achievement to revenue goal (2007-2011).
  • Excelled as a top performer, awarded most improved employee, and promoted four times within two years.
  • Ranked as one of the company's top performers with bookings of over $26M in aggregate revenue.
  • Awarded Top Performer in commercial sales in the New Jersey north region for the 4th quarter.

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38. Information Technology

low Demand
Here's how Information Technology is used in Senior Account Manager jobs:
  • Managed business accounts on advanced communications and information technology (IT) solutions to large business and government customers worldwide.
  • Worked closely with internal recruiters to identify and provide information technology resources on permanent, contract, and right-to-hire basis.
  • Provided information technology solutions using consultative approach, created, and maintained strategic relationship plans for all accounts.
  • Directed all aspects of telemarketing campaign including vendor management, quality assurance, sales strategy and information technology.
  • Managed multiple information technology projects by assessing client needs and strategies, gathering requirements, and managing expectations.
  • Provided cross-functional role within T-Mobile Engineering and Enterprise Information Technology divisions, maximizing revenue within these groups.
  • Bridged the gaps between information technology and business application development and distributed and mainframe computer support.
  • Hired as a Technical Recruiter/Account Manager to support the engineering and information technology divisions.
  • Expanded sales into government and higher education markets for provider of information technology solutions.
  • Collaborated with Information Technology Department to design, develop functionality and implement SAP system.
  • Placed Information Technology professionals across multiple IT disciplines within several Fortune 500 corporations.
  • Managed, coached and mentored a diverse team of experienced Information Technology consultants.
  • Helped maximize local, state and federal government agencies Information Technology investment.
  • Recruited Actuaries, Insurance and Information Technology candidates within actuarial department.
  • Company is engaged in the business of providing Information Technology Services.
  • Identified new opportunities for information technology infrastructure consulting and sales.
  • Served as primary sales representative for all Information Technology Solutions.
  • Provided Information Technology staffing solutions to commercial and federal clients.
  • Provided search and placement services for Information Technology professionals nationwide.
  • Worked with commercial/industrial, medical, and information technology manufacturers.

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39. Market Research

low Demand
Here's how Market Research is used in Senior Account Manager jobs:
  • Implemented 802.11b wireless point of activity solutions to support warehouse management, route management, preventative maintenance and market research applications.
  • Coordinated market research activities, maintained database and competitor information, also assisted with product/service development and strategies.
  • Conducted market research and developed / implemented marketing plan promoting Lombardi Cancer Center to managed care plans.
  • Developed an extensive customer pipeline of potential revenue opportunities based on market research and territory management.
  • Managed a remote territory selling information consulting and market research services to Fortune 1000 technology clients.
  • Leveraged competitive analysis and market research to uncover gaps and opportunities to a highly penetrated territory.
  • Developed prospective client proposals - market research, competition identification and website feature and functionality.
  • Directed market research projects focusing on consumer buying habits in both general and multicultural markets.
  • Conducted market research and made recommendations for product enhancements or modifications to increase sales.
  • Spearheaded implementation of internal valuation and market research for clients covering twelve separate markets.
  • Utilize data from stakeholders, customers and market research to evaluate campaign effectiveness.
  • Conducted client-specific market research to identify and capitalize on market needs.
  • Conducted market research to prospect and identify new advertising markets.
  • Perform continuous market research to determine daily pricing for inventory.
  • Conducted Target Market Research including both quantitative & qualitative data.
  • Perform market research and competitive analysis.
  • Conducted market research and program evaluation.
  • Conducted market research on competitor offerings, target market demographics, and competitor advertising campaigns in the IP telephony market space.
  • Plan and canvass territory strategies, prospect calls to initiate dialogue and create interest, conduct company and market research.
  • Utilized market research and available data to build a thorough understanding of each partner's business and the competitive landscape.

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40. Journal Entries

low Demand
Here's how Journal Entries is used in Senior Account Manager jobs:
  • Prepared journal entries to correct or reclassify financial activity when needed.
  • Prepared and entered journal entries and performed various general ledger reconciliations.
  • Compiled financial information, processed journal entries and reconciled data.
  • Prepared adjusting journal entries and reconciled various general ledger accounts.
  • Prepared monthly journal entries, reconciled inter-company accounts.
  • Implemented and documented closing procedures, including checklists and automatic journal entries in order to ensure timely, relevant financial data.
  • Performed and managed complex general accounting functions, preparation of journal entries, accounts analysis and full accounting cycle.
  • Carried out and managed general ledger functions, including account analysis and reconciliation, journal entries and financial reports.
  • Prepared monthly Balance Sheets, Profit & Loss statements, and all month-end and year-end journal entries and adjustments.
  • Process all journal entries and reconciliations related to payroll and payroll taxes; as well as some benefits accounts.
  • Maintained general ledger accounting and journal entries, accounts payable, accounts receivable, and income statement reporting functions.
  • Prepared and assessed budget, revenue, expense, payroll and journal entries, and other accounting documents.
  • Led efforts for full cycle accounting including journal entries, month end close, and balance sheet reconciliation.
  • Prepare and review end of month and end of year closing journal entries and adjusting journal entries.
  • Analyzed royalty and contractual liabilities, preparing required journal entries to ensure expenses are properly accounted for.
  • Prepared necessary journal entries for bad debts, interest, capitalized lease, and deferred revenue.
  • Controlled general ledger functions including account analysis, account reconciliation, adjustments, and journal entries.
  • Compile and post all payroll weekly journal entries and monthly accruals along with monthly account reconciliations.
  • Review monthly/quarterly QuickBooks entries, reconcile bank accounts, and make necessary adjusting journal entries.
  • Reconciled balance sheets, cash, general ledger, payroll accounts and supporting journal entries.

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41. Saas

low Demand
Here's how Saas is used in Senior Account Manager jobs:
  • Gained understanding of back-end SaaS strategy, operations and delivery dynamics.
  • On-boarded over 50 new clients using SaaS services; reduced migration lead-time by 50% and trained over 50K field users.
  • Conducted presentations on software via internet and consulted with customers on software purchase and for migration to SaaS platform.
  • Remodeled existing company software pricing model to a SaaS model that attracted new mid to small market customers.
  • Identify areas of growth resulting in additional sales of SaaS, PSO, licensing, hosting and hardware.
  • Managed Application engineer activities, team meetings, and direction within major account strategies selling SaaS model services.
  • Identified client SaaS portal requirements and provided support to IT team regarding SaaS customization per client requests.
  • Propelled sales and managed accounts generating up to $2M annually for email marketing SaaS provider.
  • Utilize SaaS based internal systems and CRM to track valuable information to facilitate business decisions.
  • Collaborate with implementation team to successfully launch new business clients on the YourCause SAAS platform.
  • Managed SaaS data investments throughout the U.S. and Canada focused on Fortune 500 companies.
  • Sell Monster.com's Software as a Service (SaaS) solution within metro Detroit.
  • Represented sales on cross-functional team to develop a new SaaS licensing model.
  • Sell SaaS Standards Mastery program to Texas K-12 schools and school districts.
  • Championed to bring on SaaS products to compliment the other products.
  • Program lead for MultiCare s Information Services Community Connect SaaS Offering.
  • ASP/SaaS-based email marketing solutions sales to Fortune 1000 accounts.
  • Identified new clients and markets for the SAAS solutions.
  • Used NER and later Print Solve SaaS platforms.
  • Provide new technology including Cloud based solutions, Ethernet networks and SaaS ideas for customer's present and future business plans.

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42. Relationship Building

low Demand
Here's how Relationship Building is used in Senior Account Manager jobs:
  • Maintained relationships and facilitated communication across project teams as well as responsible for day-to-day client contact and relationship building.
  • Conceptualized, defined, and implemented new strategies for extensive C-Level relationship building.
  • Attend site visits to customers/brokers and create customer intimacy through enhanced relationship building.
  • Developed new business with HVAC contractors through relationship building and product awareness.
  • End user calls, distributor relationship building, forecasting and creating sales programs, training and promotions to achieve sales quotas.
  • Earned progressive promotion to Account Manager within four months and quickly awarded a senior-level client program due to relationship building prowess.
  • Developed excellent relationship building skills and strong knowledge of telesales skills such as cold calling techniques, closing and up-selling.
  • Penetrated 3M Company account in Decatur, Alabama, worth $1M annually realizing harvest after years of relationship building.
  • Increased sales from $4.5M to $10.5M over a one-year period through effective follow up and relationship building.
  • Maintained excellent client relationship building skills, strong written and communication capabilities, and a very strong work ethic.
  • Increased account base is a result of an aggressive cold-calling program, client referrals, and relationship building.
  • Trained, mentored and coached several successful new trainees on organizational dynamics and sales success through relationship building.
  • Closed large deals by creating relationship building strategies to position, promote and price new and existing solutions.
  • Assisted in day-to-day management of campaigns including budget monitoring, campaign performance and relationship building for our clients.
  • Engaged in relationship building discussions to uncover and anticipate client's needs converted service to sales opportunities.
  • Direct sales presentations and relationship building with major national accounts, owners and C-Suite customers.
  • Increased revenue 200% through strategic lead prospecting, cold calling, and relationship building/management.
  • Solicit business by cold calling, following up, developing needs and relationship building.
  • Expanded current business base by 200% through direct selling and relationship building.
  • Generated sales by cold calling, lead generation, and relationship building.

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43. Cold Calls

low Demand
Here's how Cold Calls is used in Senior Account Manager jobs:
  • Acquire new business through cold calls, warm leads, and referrals resulting in a professional portfolio of over 200 customers.
  • Sell services through heavy cold calls and in-person visits, fostering a consultative relationship resulting in increased business with clients.
  • Managed customer sales lead contact information and followed up on lead generation including Web, email, and cold calls.
  • Uncovered and acquired prospective clients through cold calls, social networking, vertical marketing, and current client referrals.
  • Use market penetration strategies including cold calls, business-to-business visits, social media and networking at industry conferences.
  • Sourced, screened, and qualified IT candidates utilizing cold calls, job boards and social networking.
  • Identified prospective customers using lead generating methods and performing an average of 65 cold calls per day.
  • Utilized a consultative, solution based approach, consistently turning cold calls and leads into closing opportunities.
  • Generated leads for document management solutions with direct mail, cold calls, and field calls.
  • Conducted extensive market demographic research and cold calls on prospective customers, along with target accounts.
  • Generate new leads via prospecting at a rate of anywhere between 100-150 cold calls per day.
  • Completed 30 daily cold calls, with an average customer conversion rate of 40%.
  • Source through various techniques like cold calls, Internet tools, Referrals and Database etc.
  • Pursued new customers through cold calls, mail promotions and telephone to expand existing business.
  • Make 60-75 combined outgoing cold calls, sales leads, and sourcing calls a day.
  • Averaged 20-25 warm and cold calls per day, and 12 in-person meetings per week.
  • Identify, research and establish contact with new target accounts by making cold calls.
  • Obtain new business and maintain existing accounts through cold calls, referrals and networking.
  • Used recruitment search engines, cold calls and advertisement to find potential candidates.
  • Conducted cold calls as well as on site visits to perspective clients.

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44. Verizon

low Demand
Here's how Verizon is used in Senior Account Manager jobs:
  • Managed and implemented the marketing promotional advertisements with Verizon Wireless indirect dealers.
  • Developed relationships with existing Verizon accounts to generate additional revenue.
  • Managed, lead, and trained several teams of Verizon Wireless colleagues across verticals in the programming of mobile learning devices.
  • Worked with both the client and various Verizon business units to ensure timely, successful delivery of solutions.
  • Selected as one of five sales managers in Verizon to present at Sr. VP's Annual Leadership Meeting.
  • Managed the sales of wireless products into major accounts; Motorola, Verizon and AT&T.
  • Manage large accounts like AT&T, Frontier and Verizon with marketing and graphic design needs.
  • Assisted Verizon's Enterprise Business sales organization in the goal of winning new long distance voice/data revenues.
  • Developed key domestic and international relationships, aiding in building the new Verizon Business World Accounts Program.
  • Obtained the first orders from the Verizon West (GTE) and the Verizon Wireless accounts.
  • Coached staff of various Big Box partners, including Verizon, Best Buy, and Target.
  • Managed, serviced and maintained high profile accounts such as Verizon Logistics and Lego Systems.
  • Provide excellent, timely, reliable customer service and inform customers of new Verizon products.
  • Created and maintained excellent relationships to ensure a true Business Partners ship with Verizon.
  • Structured marketing campaigns by working with Verizon's B2B communications team and prospective customers.
  • Retail Direct sales in retail location for fortune 500 companies like Verizon and DIRECTV.
  • Lead account manager responsible for the company's largest account: Verizon Wireless.
  • Trained sales reps to sell Verizon Print Directories and internet products.
  • Transitioned sales career back to Verizon Business in Phoenix market.
  • Managed clients including Amazon.com, Verizon Wireless, and GE.

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45. Voip

low Demand
Here's how Voip is used in Senior Account Manager jobs:
  • Manage relationships with C-level executives and technology manager to offer VOIP solutions and reduce churn within assigned accounts.
  • Focus on facility based service utilizing dedicated circuits and VOIP technology.
  • Designed Network Data, Security, Unified Communications & Collaboration, VoIP, solutions to maximize margins and overall account growth.
  • Generate revenue by selling solution-based products such as VoIP, broadband and integrated communication services within our middle market business segment.
  • Designed telecommunications/VOIP, network infrastructure, call center, virtual, unified, cloud-based, and web-based solutions and applications.
  • Focused on selling advanced IP solutions to Fortune 1000 accounts included advanced call center software and VOIP services.
  • Implemented Wide Area Network Solutions; Data, VPN, VoIP, Managed Networks and Security.
  • Configured a VoIP solution with 14-nodes, 750 phones, centralized ISDN PRI and IDP.
  • Developed VoIP technology migration for two separate school districts with 34 + locations each.
  • Established new contacts by field cold calling and telemarketing for T1 and VoIP opportunities.
  • Developed and closed several large VOIP enterprise-wide solutions for key customers in the branch.
  • Presented to C-Level managers and consulted on VOIP, Data and Network needs.
  • Introduced VOIP solutions and came away with complete knowledge of networking infrastructure.
  • Presented VOIP, Data and Network solutions to C-Level management.
  • Expanded Unified Messaging and Communications, Security and VoIP services.
  • Hosted and on premise VOIP phone system and managed firewalls.
  • Hosted products: IPBX/ VoIP solutions.
  • Install new computers and VoIP phones.
  • Closed first VDNA (hosted VoIP solution) in BCS Midwest in 2005.
  • Developed roadmaps for networked storage solutions and VoIP technology.

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46. Delinquent Accounts

low Demand
Here's how Delinquent Accounts is used in Senior Account Manager jobs:
  • Processed highly delinquent accounts and handled referrals to a national collection agency; addressed disputes and managed collection account data.
  • Provided the Customer with financial arrangement options designed to resolve delinquency or over-limit issues and bring delinquent accounts current.
  • Contract negotiation expert for delinquent accounts/clients; tracked status of collection activity and designed reports for executive level management.
  • Received incoming telephone calls and provide professional customer service help to customers about questions on delinquent accounts.
  • Create innovative techniques to increase the success of retrieving delinquent accounts without compromising excellent customer service.
  • Collected on delinquent accounts and helped card holders prevent future delinquency through specialized programs.
  • Managed delinquent accounts; negotiated and facilitated action plans for properties in foreclosure.
  • Resolved routine billing inquires and negotiates payment arrangements to cure delinquent accounts.
  • Reviewed delinquent accounts and called customers to set up acceptable payment arrangements.
  • Notified patients of delinquent accounts and recommended solutions to resolve unsettled accounts.
  • Secured payment arrangements on delinquent accounts and assisted customers with settlements.
  • Reviewed and assessed delinquent accounts with accounts receivable department daily.
  • Acted as a communication liaison by effectively managing delinquent accounts.
  • Assisted Collections department by contacting delinquent accounts and securing payment.
  • Conducted collections telephone calls for delinquent accounts.
  • Collected merchandise on delinquent accounts.
  • Secured collateral on delinquent accounts.
  • Managed credit card delinquency portfolio of over one million dollars in delinquent accounts from 5 days to charge off accounts.
  • Communicate and manage financial reports daily to vendors, directors and management on the status of delinquent accounts and disconnections.
  • Utilized professional and persuasive communication skills in order to advise card holders of their options pertaining to their delinquent accounts.

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47. Special Projects

low Demand
Here's how Special Projects is used in Senior Account Manager jobs:
  • Coordinate approvals and management of special projects with Director related to special requests.
  • Executed special projects, developed corporate-wide expense account policies and procedures.
  • Represent Customer Support Department at weekly Special Projects Meeting.
  • Participated and/or lead special projects as assigned.
  • Planned and Facilitated client meetings with C-Level Execs, special projects, dinners, luncheons and banquets.
  • Selected as Team Leader for special projects; facilitate product development, marketing, mentor younger reps, and sales training.
  • Coordinated staff of three account administrators for special projects while responsible as liaison between registered investment advisory firms and SEI Trust.
  • Supervised special projects including design, development and production of collateral, premiums, and Point Of Sale displays.
  • Work on special projects, team assignments or other assignments as designated by site management from time to time.
  • Assisted with escalated call handling, Assist manager with special projects and modify default and non default loans.
  • Served as the account liaison managing special projects specific to this client from beginning to end.
  • Coordinated and participated in special projects, marketing campaigns, prospecting, lead generation and development.
  • Participated in company, departmental, team and individuals goals, special projects and task forces.
  • Assist President of the TPA in all sales proposals, client renewal meetings and special projects.
  • Update system accounts, data entry, performed special projects, and general office duties.
  • Established contact pricing, contract management, and served as Project Manager on special projects.
  • Handled 1500 plus client stores including set up, daily requirements, special projects.
  • Helped team members manage and organize day to day demands and special projects.
  • Performed other general office duties and assist with special projects, as needed
  • Served on special projects as assigned and participated in work group projects.

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48. SEO

low Demand
Here's how SEO is used in Senior Account Manager jobs:
  • Developed SEO strategies and consistently monitored client campaigns.
  • Developed and launched websites; created and recommended email marketing and banner advertising campaigns; and implemented SEO and website positioning.
  • Analyzed site metrics and advised client on the right projects to improve site performance through SEO for their upcoming fiscal year.
  • Oversee all aspects of existing corporate accounts from initial project take off, estimating, design and manufacturing through closeout.
  • Manage client work across multiple channels including direct mail, email marketing, SEM, SEO and paid social.
  • Communicated with teams, contracting officers, contracting officer representatives to ensure proper compliance of all closeout files.
  • Performed research and data in order to determine if the contract and related files were ready for closeout.
  • Developed annual media plans consisting of print, online, SEO, and radio for several retail clients.
  • Launched complete website rewrites based on SEO best practices to drive growth in organic traffic and lead volume.
  • Webbed Marketing provided Digital Marketing services including SEO, Paid Search, Social Media and Online PR.
  • Campaign Management: Successfully managed $1M in annual SEO, PPC, and online marketing campaigns.
  • Interfaced with internal and external partners including; creative, production, media partners and SEO.
  • Maintained traffic return rates by optimizing CMS using SEO best practices on network of 800+ websites.
  • Directed SEM campaigns, social media messaging, promotional activities and SEO audits of client websites.
  • Offer services from SEO to Mobile SEO, Website Design, and Social Media Marketing.
  • Maintained high level of company knowledge and continual education of the SEO/Online marketing industry.
  • Advised clients on SEO, e-tracking, web content and consumer site experience.
  • Ranked #1 in SEO sales for quantity of sales and dollars.
  • Led agency wide adoption of digital media and SEO marketing strategies.
  • Managed special projects including cash balancing and closeout of legacy accounts.

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49. Key Achievements

low Demand
Here's how Key Achievements is used in Senior Account Manager jobs:
  • Delivered presentations and attended public relations events for the company at various locations around the U.S. Key Achievements:.
  • Key Achievements: * Originated an average of $5 million in monthly volume in a competitive sub-prime market.
  • Key Achievements: * Managed key wholesale accounts of competitive local exchange carriers, worth $50 million+.
  • Key Achievements - Awarded Presidents Cup for highest sales in all divisions.
  • Key Achievements: * Achieved 104% of quota for 2003/2004.
  • Manage overall customer satisfaction and profitability of many of largest customers, including managed care accounts Key Achievements:.
  • Key Achievements: Successfully influenced senior management to improve client relations functions by conceiving and developing the Senior Account Manager program.
  • Key Achievements: Leading producer for new businesses for food, supplement, and feed verticals via telesales for 2016.
  • Key Achievements: Increased territory sales from 27% to 118% of sales quota in the first year.
  • Key Achievements: Drove agency team in establishing client s Facebook and rich media advertising strategy and creative development.
  • Key Achievements Exceeded revenue goals by 16% for H2-2013 in assigned region through effective use of strategic selling.
  • Participated on Y2K response team.Key Achievements:* Achieved top sales position by achieving 105% of sales goal.
  • Key Achievements: Developed a ground-breaking marketing strategy that penetrated DOW Electrical and Instrumentation departments with T1 products.
  • KEY ACHIEVEMENTS: Implemented first outside sales efforts and created the first B2C team to expand national efforts.
  • Key Achievements: * Responsible for Web Decisions acquiring new client which generates over [ ] annually.
  • Key Achievements: Successfully negotiated 30 contracts in 4 months securing over $400,000 in revenue.
  • Key Achievements: Led bilingual Portuguese team in sales for last 18 consecutive sales cycles.
  • Key Achievements: - Preparing and controlling annual budget for client use and facility maintenance.
  • Key Achievements Assisted with the purchasing process to bring in product based on customers needs.
  • Key Achievements: Consistently exceeded $325,000 quota - several times by over 50%.

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20 Most Common Skill for a Senior Account Manager

Revenue Growth12.9%
Product Knowledge11.6%
Sales Goals11.3%
Customer Service9.1%
New Accounts8%
Client Relationships7.3%
Financial Statements7.2%
Account Management4.7%

Typical Skill-Sets Required For A Senior Account Manager

RankSkillPercentage of ResumesPercentage
1
1
Revenue Growth
Revenue Growth
10.4%
10.4%
2
2
Product Knowledge
Product Knowledge
9.4%
9.4%
3
3
Sales Goals
Sales Goals
9.2%
9.2%
4
4
Customer Service
Customer Service
7.3%
7.3%
5
5
New Accounts
New Accounts
6.5%
6.5%
6
6
Client Relationships
Client Relationships
5.9%
5.9%
7
7
Financial Statements
Financial Statements
5.8%
5.8%
8
8
Account Management
Account Management
3.8%
3.8%
9
9
Business Development
Business Development
3.4%
3.4%
10
10
Customer Base
Customer Base
2.8%
2.8%
11
11
New Clients
New Clients
2%
2%
12
12
Customer Relationships
Customer Relationships
2%
2%
13
13
Healthcare
Healthcare
2%
2%
14
14
Internal Departments
Internal Departments
1.8%
1.8%
15
15
Project Management
Project Management
1.8%
1.8%
16
16
Annual Sales
Annual Sales
1.5%
1.5%
17
17
CRM
CRM
1.4%
1.4%
18
18
Market Share
Market Share
1.3%
1.3%
19
19
RFP
RFP
1.3%
1.3%
20
20
Trade Shows
Trade Shows
1.2%
1.2%
21
21
Key Decision Makers
Key Decision Makers
1.2%
1.2%
22
22
Technical Support
Technical Support
1%
1%
23
23
ROI
ROI
1%
1%
24
24
C-Level
C-Level
1%
1%
25
25
Salesforce
Salesforce
0.9%
0.9%
26
26
Sales Presentations
Sales Presentations
0.8%
0.8%
27
27
OEM
OEM
0.8%
0.8%
28
28
ERP
ERP
0.8%
0.8%
29
29
Customer Accounts
Customer Accounts
0.8%
0.8%
30
30
HR
HR
0.8%
0.8%
31
31
Cloud
Cloud
0.7%
0.7%
32
32
Customer Retention
Customer Retention
0.6%
0.6%
33
33
Professional Services
Professional Services
0.6%
0.6%
34
34
Sales Process
Sales Process
0.6%
0.6%
35
35
Contract Negotiations
Contract Negotiations
0.6%
0.6%
36
36
IP
IP
0.6%
0.6%
37
37
Top Performer
Top Performer
0.5%
0.5%
38
38
Information Technology
Information Technology
0.5%
0.5%
39
39
Market Research
Market Research
0.5%
0.5%
40
40
Journal Entries
Journal Entries
0.5%
0.5%
41
41
Saas
Saas
0.5%
0.5%
42
42
Relationship Building
Relationship Building
0.5%
0.5%
43
43
Cold Calls
Cold Calls
0.5%
0.5%
44
44
Verizon
Verizon
0.5%
0.5%
45
45
Voip
Voip
0.5%
0.5%
46
46
Delinquent Accounts
Delinquent Accounts
0.5%
0.5%
47
47
Special Projects
Special Projects
0.5%
0.5%
48
48
SEO
SEO
0.5%
0.5%
49
49
Key Achievements
Key Achievements
0.4%
0.4%

39,567 Senior Account Manager Jobs

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