Senior account service manager job description
Updated March 14, 2024
10 min read
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Example senior account service manager requirements on a job description
Senior account service manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior account service manager job postings.
Sample senior account service manager requirements
- 5+ years of experience in client service management
- Bachelor's Degree in Business Administration
- Proficient in Microsoft Office
- In-depth knowledge of relevant industry
- Understanding of client service principles
Sample required senior account service manager soft skills
- Strong communication and interpersonal skills
- Ability to build relationships with clients
- Strong problem-solving and decision-making skills
- Proven ability to work in a fast-paced environment
- Highly organized and detail-oriented
Senior account service manager job description example 1
Propark Mobility senior account service manager job description
Salary Range of $70,000 - $75,000 ; Commensurate with Experience
Full-time Opportunity with amazing benefits
Seeking an exceptional Senior Account Manager to
join our Parking and Hospitality Services team.
We are Propark Mobility. Since 1984 we have grown to over 500 locations throughout the United States and are on a 5-year plan to quadruple our size! There has never been a time of greater growth potential than now! We boast an unparalleled company culture: though we are a giant enterprise, you will still feel like family.
What you can expect in a typical day:
- Assist and train managers in handling customer complaints and day-to-day operational issues.
- Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
- Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
- Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
- Act as primary point of contact with client and maintain highest level of relationship satisfaction
- Perform other tasks as developed and assigned by company management.
What we will expect of you:
- You have operational and financial acumen
- Your team leadership skills are exceptional
- You have impeccable conversational and written communication skills.
- You are a motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferrably including parking experience.
- You are self-sufficient, resourceful, and decisive.
- You have an exceptional way with people, and you bring extraordinary results.
What Propark will provide for you:
- Competitive salary range, commensurate with Experience
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
- An incredible growth potential, with involved and supportive leadership.
- A seasoned senior management team with over a decade of parking experience and over 3 decades of hospitality experience.
- You will be surrounded by people who truly care about you!
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Senior account service manager job description example 2
Waste Management senior account service manager job description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Sr. Construction Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
* Managing business to business sales relationships
* Developing detailed proposals encompassing multiple services
* Researching aspects of the waste and environmental services business
* Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
* Assignment management
* Building trusting relationships
* Providing high-impact Communication
* Able to identify pertinent Local, County, State, and/or Federal government regulations
* Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only
* Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
* Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
* Increases revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability.
* Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste
* Management business opportunities, referring internally as appropriate.
* Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
* Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
* Devising sales approaches and solutions
* Marshalling resources
* Sales negotiation
* Sales opportunity analysis
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
* Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
* Experience: Three years of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
* 20 hours of training with Resource Conservation and recovery Act (RCRA)
* Certifications: WM CRA
* Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or
* National Association of Home Builders
C. Other Knowledge, Skills or Abilities Required
* Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required.
* Comprehensive understanding of construction industry (phases, materials, waste, etc.)
* Techniques for identifying and managing new business opportunities
* Techniques for identifying and responding to objections
* Techniques for bypassing "Gatekeepers"
* Understands the competitive landscape in the local area
* Understands "Green" influences and sustainability
* Analyze and solve problems
* Conduct formal presentations
* Able to design customized solutions that address more than just waste services
* Excellent business and communication skills
* Understands how to calculate price and amounts such as discounts
* Basic software and web-based applications
* Active Learning
* Sales Disposition
* Motivational Fit
* Sustainability
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or outside sales
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply".
Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Sr. Construction Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
* Managing business to business sales relationships
* Developing detailed proposals encompassing multiple services
* Researching aspects of the waste and environmental services business
* Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
* Assignment management
* Building trusting relationships
* Providing high-impact Communication
* Able to identify pertinent Local, County, State, and/or Federal government regulations
* Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only
* Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
* Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
* Increases revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability.
* Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste
* Management business opportunities, referring internally as appropriate.
* Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
* Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
* Devising sales approaches and solutions
* Marshalling resources
* Sales negotiation
* Sales opportunity analysis
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
* Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
* Experience: Three years of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
* 20 hours of training with Resource Conservation and recovery Act (RCRA)
* Certifications: WM CRA
* Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or
* National Association of Home Builders
C. Other Knowledge, Skills or Abilities Required
* Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required.
* Comprehensive understanding of construction industry (phases, materials, waste, etc.)
* Techniques for identifying and managing new business opportunities
* Techniques for identifying and responding to objections
* Techniques for bypassing "Gatekeepers"
* Understands the competitive landscape in the local area
* Understands "Green" influences and sustainability
* Analyze and solve problems
* Conduct formal presentations
* Able to design customized solutions that address more than just waste services
* Excellent business and communication skills
* Understands how to calculate price and amounts such as discounts
* Basic software and web-based applications
* Active Learning
* Sales Disposition
* Motivational Fit
* Sustainability
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or outside sales
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply".
Dealing with hard-to-fill positions? Let us help.
Senior account service manager job description example 3
W M Holdings Inc senior account service manager job description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
**I. Job Summary**
Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Sr. Construction Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Managing business to business sales relationships
+ Developing detailed proposals encompassing multiple services
+ Researching aspects of the waste and environmental services business
+ Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
+ Assignment management
+ Building trusting relationships
+ Providing high-impact Communication
+ Able to identify pertinent Local, County, State, and/or Federal government regulations
+ Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only
+ Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
+ Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
+ Increases revenue and profitability by executing sound plans on retention calls to improve the customers- service and/or profitability.
+ Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste
+ Management business opportunities, referring internally as appropriate.
+ Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
+ Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
+ Devising sales approaches and solutions
+ Marshalling resources
+ Sales negotiation
+ Sales opportunity analysis
**III. Supervisory Responsibilities**
This job has no supervisory duties.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
+ Experience: Three years of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
+ 20 hours of training with Resource Conservation and recovery Act (RCRA)
+ Certifications: WM CRA
+ Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or
+ National Association of Home Builders
C. Other Knowledge, Skills or Abilities Required
+ Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required.
+ Comprehensive understanding of construction industry (phases, materials, waste, etc.)
+ Techniques for identifying and managing new business opportunities
+ Techniques for identifying and responding to objections
+ Techniques for bypassing "Gatekeepers"
+ Understands the competitive landscape in the local area
+ Understands "Green" influences and sustainability
+ Analyze and solve problems
+ Conduct formal presentations
+ Able to design customized solutions that address more than just waste services
+ Excellent business and communication skills
+ Understands how to calculate price and amounts such as discounts
+ Basic software and web-based applications
+ Active Learning
+ Sales Disposition
+ Motivational Fit
+ Sustainability
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or outside sales
**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply".
Equal Opportunity Employer: Minority/Female/Disability/Veteran
**I. Job Summary**
Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Sr. Construction Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Managing business to business sales relationships
+ Developing detailed proposals encompassing multiple services
+ Researching aspects of the waste and environmental services business
+ Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
+ Assignment management
+ Building trusting relationships
+ Providing high-impact Communication
+ Able to identify pertinent Local, County, State, and/or Federal government regulations
+ Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only
+ Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
+ Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
+ Increases revenue and profitability by executing sound plans on retention calls to improve the customers- service and/or profitability.
+ Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste
+ Management business opportunities, referring internally as appropriate.
+ Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
+ Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
+ Devising sales approaches and solutions
+ Marshalling resources
+ Sales negotiation
+ Sales opportunity analysis
**III. Supervisory Responsibilities**
This job has no supervisory duties.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
+ Experience: Three years of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
+ 20 hours of training with Resource Conservation and recovery Act (RCRA)
+ Certifications: WM CRA
+ Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or
+ National Association of Home Builders
C. Other Knowledge, Skills or Abilities Required
+ Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required.
+ Comprehensive understanding of construction industry (phases, materials, waste, etc.)
+ Techniques for identifying and managing new business opportunities
+ Techniques for identifying and responding to objections
+ Techniques for bypassing "Gatekeepers"
+ Understands the competitive landscape in the local area
+ Understands "Green" influences and sustainability
+ Analyze and solve problems
+ Conduct formal presentations
+ Able to design customized solutions that address more than just waste services
+ Excellent business and communication skills
+ Understands how to calculate price and amounts such as discounts
+ Basic software and web-based applications
+ Active Learning
+ Sales Disposition
+ Motivational Fit
+ Sustainability
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or outside sales
**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply".
Equal Opportunity Employer: Minority/Female/Disability/Veteran
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Updated March 14, 2024
Updated March 14, 2024