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Top 50 Senior Account Service Manager Skills

Below we've compiled a list of the most important skills for a Senior Account Service Manager. We ranked the top skills based on the percentage of Senior Account Service Manager resumes they appeared on. For example, 12.6% of Senior Account Service Manager resumes contained Customer Service as a skill. Let's find out what skills a Senior Account Service Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Account Service Manager

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Senior Account Service Manager jobs:
  • Designed and implemented licensee contact center/customer service requirements in line with company and brand image.
  • Maintained exceptional customer service and communication skills while working in a fast-paced call center environment.
  • Created and implemented customer service procedures and standards for a better customer experience.
  • Developed internal customer service and account management team.
  • Provided general customer service when required.
  • Assist with service calls, quotations, escalations, customer service, database management, and use of third party systems.
  • Interacted with clients to provide status updates and ensure accounts were maintained and handled from a quality and customer service perspective.
  • Function as a Manager over department of Customer Service and Project Managers while providing leadership, guidance for the team.
  • Earned extensive experience with facilities operation, management, and customer service Established Internship & EB-5 programs for support.
  • Delivered best in class customer service to new and existing clients to maintain strong relationships and provide memorable experiences.
  • Expanded sales to include mass market accounts with B2B sales and Customer service technician / Service Manager.
  • Collaborated with pilot team to develop standard operating procedures (SOP) for the Customer Service department.
  • Handled a large amount of incoming customer service calls in a fast-paced inbound call center.
  • Provided excellent customer service in a fast paced inbound call center.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Liaised with customer service personnel and all 15 offload vendors.
  • Developed account training for the customer service team.
  • Reviewed Customer Service Requests for system changes.
  • Achieved #1 Dalbar ranking for exceptional customer service.

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2,982 Customer Service Jobs

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2. New Accounts
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high Demand
Here's how New Accounts is used in Senior Account Service Manager jobs:
  • Supervised 16 - 26 team members on-boarding new accounts, trained clients and supported ongoing servicing to consumers and financial institutions.
  • Obtained 100 new accounts worth $102,000 in my first six months with the organization.
  • Evaluated, analyzed and priced new accounts and renewal accounts.
  • Generated over 50 new accounts my first year.
  • Organize and manage new accounts by assisting employers in federal laws, timelines, and training through web-based system.

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135 New Accounts Jobs

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3. Financial Services
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high Demand
288 Financial Services Jobs

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4. New Clients
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high Demand
58 New Clients Jobs

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5. Revenue Growth
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high Demand
Here's how Revenue Growth is used in Senior Account Service Manager jobs:
  • Managed post-sales relationships to insure customer requirements and post-sale revenue growth objectives were met.
  • Partnered with enterprise clients and drove revenue growth while maximizing customer success/ROI in achieving great email/multichannel marketing.

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269 Revenue Growth Jobs

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6. New Procedures
demand arrow
high Demand
Here's how New Procedures is used in Senior Account Service Manager jobs:
  • Assist employees with procedural questions, keep employees up to date on new procedures, bill codes and compliance changes.

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2 New Procedures Jobs

No jobs at selected location

7. Service Delivery
demand arrow
high Demand
Here's how Service Delivery is used in Senior Account Service Manager jobs:
  • Established, built and managed successful customer relationships that met/exceeded their service delivery requirements with customers.
  • Partnered with internal matrix partners and external vendors to ensure effective and consistent service delivery for the client and its members.
  • Developed, measured and reported on account plans with solutions-oriented focus on service delivery and account growth.
  • Create and maintain service delivery plans aligning service offerings to enterprise customers' goals and values.
  • Maintained uninterrupted service delivery excellence throughout the 2-year transition of work to India.

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372 Service Delivery Jobs

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8. Business Development
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high Demand
Here's how Business Development is used in Senior Account Service Manager jobs:
  • Managed job requisitions to give status reports to business development and executive team.
  • Developed department metrics and individual performance indicators for business development team.
  • Supported sales team via new business development and proposal response.

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989 Business Development Jobs

No jobs at selected location

9. Project Management
demand arrow
high Demand
Here's how Project Management is used in Senior Account Service Manager jobs:
  • Project Management - Provide oversight and work with Development team project manager for client projects and communicating updates to clients.
  • Created Project Management department, whose goal is to oversee functionality-testing process for all of Absolute Quality's external clients.
  • Orchestrated project management across multiple projects at any given time.
  • Work as part of multi-office Project Management teams to develop, test, and implement client requirements.
  • Worked closely with sales team in pre- and post-sales roles as communications project management lead.

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951 Project Management Jobs

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10. Customer Base
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high Demand
Here's how Customer Base is used in Senior Account Service Manager jobs:
  • Project team member for continued expansion of customer base, including preparation and presentation of RFQ documents.
  • Participated in Q & A meetings with customer base.

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240 Customer Base Jobs

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11. Portfolio
demand arrow
high Demand
Here's how Portfolio is used in Senior Account Service Manager jobs:
  • Managed extensive business portfolios, ensuring satisfaction with all products.
  • Managed a national merchant retail portfolio.
  • Landed sales for IBM's entire brand portfolio and drove accounts from sales to delivery and execution.
  • Serviced and maintained client relationships for $100M+ account portfolio that included a large consortium.
  • Achieved through proactive handling of A/R portfolio and establishing electronic payments whenever possible.
  • Manage own portfolio of clients, managing expectations and avoiding surprise escalations.
  • Manage $5 million dollar membership portfolio of health system executives.
  • Manage a portfolio of over 21 real estate development communities.
  • Established strategy and timelines for portfolio related initiatives to improve property performance.
  • Reduced unbilled DSO on the portfolio by 9 days, resulting in monthly improved cash flow of $27M.
  • Exceeded sales goals by 200% and managed largest client portfolio in the company with near zero turnover.
  • Achieved monthly collection goals on an average of $ 1.9 million on a portfolio of business.

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1,699 Portfolio Jobs

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12. Overall Client Satisfaction
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high Demand
Here's how Overall Client Satisfaction is used in Senior Account Service Manager jobs:
  • Owned the overall client satisfaction with delivery of the technical solution to the intended business needs of the customer.

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64 Overall Client Satisfaction Jobs

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13. Technical Support
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high Demand
Here's how Technical Support is used in Senior Account Service Manager jobs:
  • Mentor Account Managers, providing leadership and expert recommendations as well as cross-functional collaborations and technical support.
  • Provided technical support to clients, while seeking revenue-generating opportunities.
  • Provided level 3 technical support for Service Manager.

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163 Technical Support Jobs

No jobs at selected location

14. Internal Resources
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high Demand
Here's how Internal Resources is used in Senior Account Service Manager jobs:
  • Monitored and assessed quality of service delivery and overall client satisfaction; coordinated internal resources to address client needs.

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448 Internal Resources Jobs

No jobs at selected location

15. Financial Statements
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average Demand
65 Financial Statements Jobs

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16. RFP
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average Demand
Here's how RFP is used in Senior Account Service Manager jobs:
  • Gather and process all information for RFP's, along with customer recommendations.
  • Assist in the RFP process and present ESP functionality during sales presentations.
  • Prevented $3M client RFP though strong client management and negotiation.
  • Generated and responded to 12 formal RFPs including Cisco Systems, U.S. Filter, Gem Plus, Sony Entertainment and eHobbies.
  • Developed RFPs and budgets for client approval and managed numerous multi-million dollar accounts through timely communications and aggressive timeline management.

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20 RFP Jobs

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17. Ensure Compliance
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average Demand
Here's how Ensure Compliance is used in Senior Account Service Manager jobs:
  • Performed credit and risk analysis on the property development relationships to ensure compliance and financial stability.
  • Managed staff to ensure compliance with multiple customer Statements of Work.
  • Adhere to all HIPAA Laws, HIPAA training, to ensure compliance.

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96 Ensure Compliance Jobs

No jobs at selected location

18. Internal Departments
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average Demand
Here's how Internal Departments is used in Senior Account Service Manager jobs:
  • Collaborated with internal departments on all creative service projects.

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50 Internal Departments Jobs

No jobs at selected location

19. CRM
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average Demand
Here's how CRM is used in Senior Account Service Manager jobs:
  • Conducted database searches using CRM software and internet database searches.
  • Gained expert knowledge of Salesforce CRM by working with on a daily basis.

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839 CRM Jobs

No jobs at selected location

20. C-Level
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average Demand
Here's how C-Level is used in Senior Account Service Manager jobs:
  • Provided monthly IBM updates to C-level executives, performed monthly financial reviews, and managed matrix support structure.
  • Managed account planning, strategy, customer satisfaction, and pricing along with major C-level relationships.

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21. Direct Reports
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average Demand
Here's how Direct Reports is used in Senior Account Service Manager jobs:
  • Directed daily creative and support activities of 5 direct reports for this leading B2B full service marketing and advertising firm.
  • Supervised 5 direct reports in the areas of provider relations and operations.

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773 Direct Reports Jobs

No jobs at selected location

22. Sales Floor
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average Demand
131 Sales Floor Jobs

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23. Verizon
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average Demand
Here's how Verizon is used in Senior Account Service Manager jobs:
  • Handled major printing accounts of Southwest Bell (Now AT&T), Verizon and U.S. West.

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23 Verizon Jobs

No jobs at selected location

24. Annual Sales
demand arrow
average Demand
Here's how Annual Sales is used in Senior Account Service Manager jobs:
  • Exceeded annual sales goals for renewal and new business sales for four consecutive years.
  • Ranked #2 in sales, generating $4.3 million in annual sales.

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55 Annual Sales Jobs

No jobs at selected location

25. OEM
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average Demand
108 OEM Jobs

No jobs at selected location

26. Club Award
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average Demand
Here's how Club Award is used in Senior Account Service Manager jobs:
  • Presented with the President's club award 3 years running.
  • Presented with the century club award 5 years running.
  • Noted distinguished Presidents Club Award winner in 1995.

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2 Club Award Jobs

No jobs at selected location

27. Process Improvement
demand arrow
average Demand
Here's how Process Improvement is used in Senior Account Service Manager jobs:
  • Analyze, identify and make recommendations for business process improvement.
  • Identified and resolved system issues and implemented process improvements.
  • Managed process improvement projects at a department level.
  • Manage and delegate day to day operational activities, and implement process improvements as needed.
  • Reduced onshore departmental budget by 40% via technology and process improvement.
  • Recommended and implemented new process improvements and procedures to enhance the reconcilement process.

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108 Process Improvement Jobs

No jobs at selected location

28. Training Programs
demand arrow
average Demand
Here's how Training Programs is used in Senior Account Service Manager jobs:
  • Assisted learning and development/training team, overhauling and strategically executing training programs for Broker University.
  • Conducted individual performance assessment and developed training programs for team members.

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126 Training Programs Jobs

No jobs at selected location

29. Market Share
demand arrow
average Demand
Here's how Market Share is used in Senior Account Service Manager jobs:
  • Increase business unit revenue, profitability, and market share.
  • Key Accomplishments Developed and largely increased South Carolina, North Carolina and Georgia market shares.

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188 Market Share Jobs

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30. Creative Development
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low Demand
42 Creative Development Jobs

No jobs at selected location

31. Special Projects
demand arrow
low Demand
Here's how Special Projects is used in Senior Account Service Manager jobs:
  • Manage and release to production VAS (value added services) special projects from start to finish.
  • Lead process improvement workflow efforts, Six Sigma projects, special projects and cross functional teams.

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20 Special Projects Jobs

No jobs at selected location

32. Internal Processes
demand arrow
low Demand
Here's how Internal Processes is used in Senior Account Service Manager jobs:
  • Directed and managed customer service, internal processes, training and department cost controls.

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17 Internal Processes Jobs

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33. Kpis
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low Demand
8 Kpis Jobs

No jobs at selected location

34. Data Entry
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low Demand
Here's how Data Entry is used in Senior Account Service Manager jobs:
  • job posting, annual event planning, calendar management, data entry)

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16 Data Entry Jobs

No jobs at selected location

35. SR Account
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low Demand
103 SR Account Jobs

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36. Business Requirements
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low Demand
Here's how Business Requirements is used in Senior Account Service Manager jobs:
  • Consulted with clients for development of business requirements and customization of services provided by company.
  • Worked closely with clients on business requirements, provided education, and implemented upselling/cross-selling initiatives.

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241 Business Requirements Jobs

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37. Key Role
demand arrow
low Demand
Here's how Key Role is used in Senior Account Service Manager jobs:
  • Played key role in growing client base to 50 brands in less than two years.

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55 Key Role Jobs

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38. Monthly Reports
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low Demand
2 Monthly Reports Jobs

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39. Custom Solutions
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low Demand
Here's how Custom Solutions is used in Senior Account Service Manager jobs:
  • Developed 50 custom solutions for clients and executed all aspects of the projects, driving engagement.

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16 Custom Solutions Jobs

No jobs at selected location

40. Problem Resolution
demand arrow
low Demand
Here's how Problem Resolution is used in Senior Account Service Manager jobs:
  • Administer access, account creation, and problem resolution of proprietary internal defect tracking system.

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9 Problem Resolution Jobs

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41. Strategic Plan
demand arrow
low Demand
Here's how Strategic Plan is used in Senior Account Service Manager jobs:
  • Identified and pursued business opportunities that align with company strategic plan.
  • Coordinate key research and strategic planning initiatives to determine consumer perception of a brand or product.
  • Provide input and strategic planning concepts to marketing and sales division.

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93 Strategic Plan Jobs

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42. Decision Makers
demand arrow
low Demand
Here's how Decision Makers is used in Senior Account Service Manager jobs:
  • Developed strategic relationships with key decision makers within the US, resulting in new business in excess of $6M.
  • Foster relationships with key decision makers and member health systems to renew annual membership contracts and service terms.
  • Targeted key decision makers to provide superior service and support to ensure ongoing success.
  • Enhanced contract bidding process by collaborating with sales team to present available system and service options to key decision makers.

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2,025 Decision Makers Jobs

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43. Quickbooks
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low Demand
1 Quickbooks Jobs

No jobs at selected location

44. EDI
demand arrow
low Demand
Here's how EDI is used in Senior Account Service Manager jobs:
  • Researched internal and external customer problems and took immediate corrective action.
  • Arranged debt repayment and established repayment schedules, negotiated credit extensions.
  • Delivered solutions and services exceeding customer expectations.
  • Offered dedicated support to Account Management Department.
  • Managed operations center with 350 FTE in multiple off-line functions supporting over 64 million active credit accounts and 9 call centers.
  • Obtained information about account holders from banks, credit bureaus, and other credit services, and provided reciprocal information.
  • Initiated and/or made recommendations for corrective actions to be taken on accounts reported incorrectly to the credit bureau agencies.
  • Monitored service issues and trends on client's book of business in order to proactively identify areas needing improvement.
  • Promoted by Vice President to Executive Administrator with Bank of America's Credit and Loan Department (6/2009).
  • Project types included print, digital, landing pages, merchandise displays, mobile, and social media.
  • Managed team of two associate account managers, client administrator, and an analyst dedicated to my client.
  • Credited for renewing a top client account; signing a contract that added $500K+ in yearly revenues.
  • Decreased workload by 30% by developing an inclusive report allowing immediate visibility for all active orders.
  • Directed leading promotional strategies and customized sell-in programs for Visa's top credit card issuers.
  • Nominated for APEX during the months of Nov/ Feb/ July for exceeding performance metrics.
  • Managed live campaigns by tracking performance, analyzing reports, and optimizing media buys.
  • Instituted a Resource Allocation Tracker to capture time dedicated per sales category per client.
  • Communicated with banking centers to solve complicated questions regarding client's credit card.
  • Mitigate risk and refer calls to credit or investigations team during escalated issues.
  • Rebranded Medical Arts Press as Quill Healthcare, retaining 92% of existing high-value customers.

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20 EDI Jobs

No jobs at selected location

45. Journal Entries
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low Demand
9 Journal Entries Jobs

No jobs at selected location

46. Day-To-Day Operations
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low Demand
47. ACH
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low Demand
Here's how ACH is used in Senior Account Service Manager jobs:
  • Maximized operational efficiency by coaching staff on various customer service initiatives and support.
  • Achieved a ninety-five percent customer satisfaction rating for twelve continuous months
  • Trained and coached 5 new employees from the company's Colorado location, reducing transition ramp-up from 6 to 3 months.
  • Achieved YOY retail deposit and loan growth goals using targeted direct marketing to cross-sell, up-sell and retain key customer segments.
  • Counseled clients in applying organizational email platforms to achieve marketing goals in role as Liaison between product management and client.
  • Achieved personal average goal of 45 direct sales calls per week for the year.
  • Handled daily remittance of $500M to $2B in wires and ACH settlements.
  • Qualified for Achievers Club fiscal 2004 for delivering 336% of assigned quota.
  • Achieved top ranking in sales performance, contract development, and service quality.
  • Worked with Senior Executives at each company in relation to company needs.
  • Achieved cost/time efficiency via planning, teamwork, outsourcing, demand pr
  • Delegate, coach and develop employees and provide constructive feedback.
  • Coached co-workers to improve sales tactics and overall job responsibilities.
  • Lead, motivate, coach and develop IT associates.
  • Maintained records for each case and actions taken.
  • Trained and coached five account managers.
  • Devised and implemented KPIs to track team performance and service levels to ensure achievement of organizational goals and contract compliance.
  • Achieved Chairman's award three times.Twenty-five Account managers qualified out of a total of 130.
  • Channel Development Manager, Channel Sales Division Improved handheld software sales by 40% - achieved 120% of quota.
  • Approached by Comsys to re-join them and focus exclusively and manage The JPMorgan team.

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5 ACH Jobs

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48. Processing Errors
demand arrow
low Demand
Here's how Processing Errors is used in Senior Account Service Manager jobs:
  • Created and implemented credentialing workflow which decreased turnaround time and processing errors.

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49. Monthly Basis
demand arrow
low Demand
Here's how Monthly Basis is used in Senior Account Service Manager jobs:
  • Reconciled complex balance sheet accounts against third party records on a monthly basis.

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7 Monthly Basis Jobs

No jobs at selected location

50. Discover Card
demand arrow
low Demand

Senior Account Service Manager Jobs

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20 Most Common Skills For A Senior Account Service Manager

Customer Service

15.3%

New Accounts

12.5%

Financial Services

9.0%

New Clients

8.8%

Revenue Growth

7.6%

New Procedures

7.2%

Service Delivery

6.4%

Business Development

4.9%

Project Management

4.7%

Customer Base

4.6%

Portfolio

4.4%

Overall Client Satisfaction

2.9%

Technical Support

2.2%

Internal Resources

1.7%

Financial Statements

1.7%

RFP

1.4%

Ensure Compliance

1.3%

Internal Departments

1.2%

CRM

1.2%

C-Level

1.2%
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Typical Skill-Sets Required For A Senior Account Service Manager

Rank Skill
1 Customer Service 12.6%
2 New Accounts 10.3%
3 Financial Services 7.4%
4 New Clients 7.2%
5 Revenue Growth 6.2%
6 New Procedures 5.9%
7 Service Delivery 5.2%
8 Business Development 4.0%
9 Project Management 3.8%
10 Customer Base 3.8%
11 Portfolio 3.7%
12 Overall Client Satisfaction 2.4%
13 Technical Support 1.8%
14 Internal Resources 1.4%
15 Financial Statements 1.4%
16 RFP 1.2%
17 Ensure Compliance 1.1%
18 Internal Departments 1.0%
19 CRM 1.0%
20 C-Level 1.0%
21 Direct Reports 1.0%
22 Sales Floor 0.9%
23 Verizon 0.8%
24 Annual Sales 0.8%
25 OEM 0.8%
26 Club Award 0.7%
27 Process Improvement 0.7%
28 Training Programs 0.7%
29 Market Share 0.7%
30 Creative Development 0.6%
31 Special Projects 0.6%
32 Internal Processes 0.6%
33 Kpis 0.6%
34 Data Entry 0.6%
35 SR Account 0.6%
36 Business Requirements 0.6%
37 Key Role 0.5%
38 Monthly Reports 0.5%
39 Custom Solutions 0.5%
40 Problem Resolution 0.5%
41 Strategic Plan 0.5%
42 Decision Makers 0.5%
43 Quickbooks 0.5%
44 EDI 0.5%
45 Journal Entries 0.5%
46 Day-To-Day Operations 0.5%
47 ACH 0.4%
48 Processing Errors 0.4%
49 Monthly Basis 0.4%
50 Discover Card 0.4%
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31,540 Senior Account Service Manager Jobs

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