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Become A Senior Account Specialist

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Working As A Senior Account Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $73,000

    Average Salary

What Does A Senior Account Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Senior Account Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Senior Account Specialist Jobs

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Senior Account Specialist Career Paths

Senior Account Specialist
Account Manager
Senior Account Manager
7 Yearsyrs
Account Manager Owner Vice President
Vice President And Manager
10 Yearsyrs
Account Manager Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Assistant Manager Office Manager Accounting Manager
Assistant Controller
6 Yearsyrs
Assistant Manager Sales Manager Regional Sales Manager
National Account Manager
8 Yearsyrs
Assistant Manager Sales Manager
Territory Sales Manager
7 Yearsyrs
Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Office Manager Operations Manager Branch Manager
Relationship Manager
6 Yearsyrs
Manager Store Manager District Sales Manager
Key Account Manager
7 Yearsyrs
Manager Sales Manager
Regional Accounts Manager
8 Yearsyrs
Manager Food And Beverage Manager Front Office Manager
Revenue Manager
8 Yearsyrs
Team Leader Customer Service Manager
Inside Sales Manager
6 Yearsyrs
Team Leader Operation Supervisor Customer Service Manager
Collections Manager
5 Yearsyrs
Team Leader Customer Service Manager Collections Manager
Credit And Collection Manager
7 Yearsyrs
Store Manager Property Manager Business Office Manager
Accounts Receivable Manager
6 Yearsyrs
Store Manager Operations Manager Client Services Manager
Client Manager
6 Yearsyrs
Assistant Branch Manager
Credit Manager
5 Yearsyrs
Assistant Branch Manager Property Manager Office Manager Of Human Resources
Accountant And Office Manager
6 Yearsyrs
Assistant Branch Manager Credit Manager Billing Manager
Accounts Payable Manager
7 Yearsyrs
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Do you work as a Senior Account Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Account Technician 3.4 years
Account Manager 2.9 years
Account Associate 2.8 years
Account Specialist 2.7 years
Client Specialist 2.3 years
Top Careers Before Senior Account Specialist
Cashier 4.4%
Accountant 3.6%
Internship 3.1%
Manager 3.0%
Specialist 3.0%
Top Careers After Senior Account Specialist
Accountant 4.7%
Manager 4.1%
Cashier 3.7%
Specialist 3.1%
Analyst 2.9%
Supervisor 2.8%

Do you work as a Senior Account Specialist?

Average Yearly Salary
$73,000
View Detailed Salary Report
$51,000
Min 10%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$105,000
Max 90%
Best Paying Company
Citi
Highest Paying City
New York, NY
Highest Paying State
New Jersey
Avg Experience Level
3.9 years
How much does a Senior Account Specialist make at top companies?
The national average salary for a Senior Account Specialist in the United States is $73,552 per year or $35 per hour. Those in the bottom 10 percent make under $51,000 a year, and the top 10 percent make over $105,000.

Real Senior Account Specialist Salaries

Job Title Company Location Start Date Salary
Senior Account Specialist World Access Service Corp. Glen Allen, VA Oct 03, 2011 $87,500
Senior Account Specialist World Access Service Corp. Glen Allen, VA Oct 04, 2011 $87,500
SR. Account Specialist (Project & Product Implemen World Access Service Corp. Glen Allen, VA Oct 17, 2011 $87,500
SR. Account Specialist (Project & Product Implemen World Access Service Corp. Glen Allen, VA Oct 26, 2011 $87,500
SR. Account Specialist (Project & Product Implemen World Access Service Corp Glen Allen, VA Apr 04, 2012 $87,500
Senior Account Specialist Johannes Leonardo LLC New York, NY Oct 01, 2010 $75,000
Senior Account Specialist Cummins Inc. Columbus, IN Nov 18, 2013 $74,400 -
$96,000
Account Specialist-Senior Cummins Emission Solutions Inc. Columbus, IN Feb 13, 2016 $65,291 -
$84,700
Account Specialist, SR. (Project/Product Implement World Access Service Corp. Glen Allen, VA Jan 11, 2011 $62,744
Account Specialist, Sr. (Project/Product Implementa World Access Service Corp. Glen Allen, VA Jan 11, 2011 $62,744
SR. Account Specialist Cummins Inc. Columbus, IN Oct 02, 2016 $61,600 -
$84,700
Account Specialist, SR. (Project/Product Implement World Access Service Corp. Glen Allen, VA Jan 26, 2010 $56,534

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Top Skills for A Senior Account Specialist

  1. Customer Service
  2. Financial Statements
  3. New Accounts
You can check out examples of real life uses of top skills on resumes here:
  • Minimized losses by maintaining relationships and providing exemplary customer service to our customers.
  • Prepared combined internal and external financial statements by gathering and analyzing information from the general ledger system and from departments.
  • Developed and executed marketing strategies and plans for nurturing and generating new accounts.
  • Conducted outbound telephone calls to prospective customers.
  • Analyzed and researched general ledger accounts for advertising & receivable departments.

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Top 10 Best States for Senior Account Specialists

  1. District of Columbia
  2. Alaska
  3. Massachusetts
  4. Michigan
  5. Connecticut
  6. North Dakota
  7. Rhode Island
  8. Minnesota
  9. Vermont
  10. New Jersey
  • (170 jobs)
  • (39 jobs)
  • (654 jobs)
  • (598 jobs)
  • (219 jobs)
  • (51 jobs)
  • (58 jobs)
  • (502 jobs)
  • (33 jobs)
  • (488 jobs)

Senior Account Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,166 Senior Account Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Senior Account Specialist Resume

View Resume Examples

Senior Account Specialist Demographics

Gender

Female

56.8%

Male

32.8%

Unknown

10.4%
Ethnicity

White

61.7%

Hispanic or Latino

15.7%

Black or African American

11.5%

Asian

7.7%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

51.4%

French

8.3%

Carrier

6.9%

German

5.6%

Italian

5.6%

Japanese

4.2%

Russian

4.2%

Portuguese

2.8%

Mandarin

2.8%

Chinese

1.4%

Filipino

1.4%

Vietnamese

1.4%

Wolof

1.4%

Malayalam

1.4%

Polish

1.4%
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Senior Account Specialist Education

Schools

University of Phoenix

33.9%

Strayer University

6.4%

West Virginia University

4.7%

University of Massachusetts Amherst

4.7%

Ashford University

4.2%

Florida State University

3.8%

University of North Texas

3.4%

Arizona State University

3.4%

University of Connecticut

3.4%

Northeastern University

3.4%

Kaplan University

3.4%

Troy University

3.0%

University of Tennessee - Knoxville

3.0%

University of North Carolina at Greensboro

3.0%

Florida State College at Jacksonville

3.0%

DePaul University

3.0%

Capella University

3.0%

University of South Florida

2.5%

Ohio State University

2.5%

Texas State University

2.5%
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Majors

Business

37.2%

Accounting

14.8%

Marketing

5.1%

Communication

5.0%

Finance

5.0%

Management

4.0%

Psychology

3.7%

Health Care Administration

3.4%

Criminal Justice

3.3%

General Studies

2.2%

Sociology

2.0%

Nursing

1.8%

Education

1.7%

Human Resources Management

1.7%

Pharmacy

1.6%

English

1.6%

Public Relations

1.6%

Liberal Arts

1.5%

Economics

1.5%

Political Science

1.4%
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Degrees

Bachelors

48.7%

Other

19.9%

Masters

14.8%

Associate

11.3%

Certificate

3.4%

Diploma

0.9%

Doctorate

0.6%

License

0.3%
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