Senior account specialist resume examples from 2026

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Updated March 26, 2025

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Senior account specialist resume

Wayne Griffin

(800) 555-8031 | wgriffin@example.com

New York, NY | 41951 S. First Ave. - 20062

Work experience

2019 - Present
Senior Account Specialist, Rent-A-Center - New York, NY
- Schedule customer service including delivery of products, service and pick-up of merchandise.
- Make deliveries into people's homes to set up new purchases and ensure high level of customer service.
- Assigned responsibility for investigating and verifying financial status and reputation of prospective customers applying for rental agreement.
2017 - 2019
Account Specialist, Turner Broadcasting Sales - New York, NY
- Save and retain customers, sales of cable, phone, internet services, and billing activities.
- Managed patient accounts and maintained communication with insurance providers to bring the account in good standing with the hospital.
- Developed necessary out of state communication plan for branches to report to main Chicago branch.
2016 - 2017
Accounts Payable Clerk, Robert Half International - New York, NY
- Scanned images of vendor invoices to be processed.
- Home Forward) * Coded, batched and entered vendor invoices into proprietary software system (Yardi Voyager).
- Provide collection expertise in location and notification of delinquent accounts of assigned vendors.
- Assist with processing invoices for approval and mailing checks.
2015 - 2016
Junior Accountant, Alpha Technologies - Bellingham, WA
- Review PPV reports and research purchases to ensure accurate PPV reporting.
- Retrieve Vendor invoices, post invoices for potential payments along with Vendor account analysis.
- Processed daily ACH and international wire transfer/ managing bank accounts.
- Provide monthly supporting schedules/notes to operations and finance management for MD&A, forecasting/budgeting, variance analysis and trend analysis.

Skills

Purchase Orders
Data Entry
Federal Regulations
Income
Emergency
Financial Statements
Party Payers
DSO
External Auditors
Medicare

Education

Bachelor's Degree, Accounting (2012 - 2015)
Western Washington University
Bellingham,

Senior account specialist resume

Willie Rice

(620) 555-9890 | wrice@example.com

Richmond, VA | 34133 S. Elm Ln. - 93487

Work experience

2017 - Present
Senior Account Specialist, Comcast - Richmond, VA
- Verify status of customer accounts to determine appropriate action.
- Provided monthly reconciliation of customer payments on a daily basis for nine billing corps and 13 different banks.
- Sell Comcast Internet, Voice, and TV services to small and mid-sized business to new and existing customers.
- Apply payments to customer accounts Activate satellite receivers which allows customer to view their television.
2007 - 2017
Senior Accounts Representative, CarMax - Richmond, VA
- Achieved nationwide recognition ranked among CarMax's top 100 sales consultants.
- Mentored new sales consultants to help them achieve club level selling status Open new San Antonio location as sales manager in training
- Provided front-end sales at the cash register, as well as sales on the sales floor.
- Managed $2M book of business, cultivating relationships with new accounts and maintaining existing clients.
- Solicit business customers through various external contacts, develop a business base, and maximize customer services.
2006 - 2007
Billing Representative, Conifer Health Solutions - Phoenix, AZ
- Audit Patient Access Registrars, as well as provide coaching and re-training.
- Call patient one day prior to their scheduled appointment for pre-registration and verification of demographic information.
- Interacted effectively with insurance companies.
- Posted charges, payments, adjustments and refunds to patient account.
2003 - 2006
Collections Associate, GC Services Limited Partnership - Mesa, AZ
- Mortgage 60+ past due collection and assist in resolution for PayPal disputes.. Adhere to FDCPA guidelines..
- Establish credit limits on customer accounts.
- Research regarding unsettled account balance that is completely or partially unpaid Answer customer inquiries about account status.

Skills

Financial Institutions
UPC
Current Status
Customer Base
Data Collection
Customer Retention
Ensure Accuracy
Insurance Companies
Collection Practices
Product Development

Education

High School Diploma, (1998 - 1998)
,

Senior account specialist resume

Kenneth Elliott

(670) 555-0742 | kelliott@example.com

Janesville, WI | 72748 E. Cedar Ln. - 91308

Work experience

2017 - Present
Senior Account Specialist, WW Grainger - Janesville, WI
- Build relationships with customers through constant communication via email and phone.
- Entered daily charges for insurance billing using CPT and ICD-9 coding.
- Research and appeal denied claims from all insurance companies.
- Developed and executed marketing strategies and plans for nurturing and generating new accounts.
2009 - 2017
Management Assistant, Enterprise Rent-A-Car - San Antonio, TX
- Participated in an intensive management training program for the world's largest transportation solutions provider.
- Provide customer service and work in daily rental operations
- Increased company profit through reaching the top 10% in damage waiver sales, business-to-business marketing and excellent customer service.
- Assisted in increase of branch customer service score from 69% to 82% completely satisfied.
2007 - 2009
Marketing Assistant, Sysco Minnesota - Houston, TX
- Received cash and bonus incentives for consistently achieving all set sales goals and targets.
- Managed CRM tool daily with pipeline and various leads.
- Obtained and evaluated credit information about prospective customers.
- Collaborate with President for monthly marketing meeting PowerPoint presentations.
2004 - 2007
Underwriting Assistant, Burns & Wilcox - Scottsdale, AZ
- Manage renewal process, including preparation of quotes, endorsements, billing and binding for underwriter approval.
- ordered all ISO forms for office and other supplies for my department
- Processed and quoted new business, renewals, endorsements, cancellations and reinstatements.
- Trained all new employees on underwriting guidelines and processing procedures.
- Assist in the underwriting process of large and small commercial accounts averaging a book of $1 million written premium.
- Calculated additional/return premiums and adjustments per endorsements as needed.

Skills

Successful Business
Account Management
Paid Search
Company Website
Customer Accounts
Travel Arrangements
Store Management
Icd-9
Database
Healthcare

Education

Bachelor's Degree, Health Care Administration (2001 - 2004)
Remington College
Colorado Springs,

Senior account specialist resume

James Elliott

(690) 555-3567 | jelliott@example.com

Pittsburgh, PA | 7919 S. Park Ln. - 26146

Work experience

2011 - Present
Senior Account Specialist, The PNC Financial Services Group - Pittsburgh, PA
- Processed discharges and dismissal on customer accounts when they came in.
- Support initiatives to create best practice templates, procedures and databases to manage workload, document approvals, budgets and inventory.
- Contacted responsible parties to resolve and obtain outstanding balances via phone or written communication.
- Established new accounts, scheduled appointments, troubleshoot office problems, and satisfy irate customers.
2008 - 2011
Fund Accountant, The Bank of New York Mellon - Pittsburgh, PA
- Prepared and completion of Net Asset Values and S.E.C financial reporting packages.
- Reviewed and processed vendor invoices, expense reports, and voided checks for payment.
2006 - 2008
Tax Consultant, H&R Block - Phoenix, AZ
- Prepared Taxes while learning the operations and support of a Tax Office
- Review completed tax forms for accuracy and compliance per IRS standards.
- Facilitated initial training and annual recurrent training to office personnel Responsible for managing the office employee's work schedules and payroll.
- Achieved RTRP status with IRS.
- Implemented Deloitte tax methodology to improve tax work papers and federal and state tax returns for partnerships and individuals.
2004 - 2006
Tax Accountant, Walmart - Columbia, SC
- Compile and analyze Sox compliance evidences.
- Prepared wire requests, for payroll tax funding.
- Assisted CPA's in daily accounting transactions.

Skills

NET Asset Value
Financial Statements
A/R
Client Expectations
Portfolio Trades
Tax Bills
Onesource
CPA
Exemption Certificates
Problem Resolution

Education

Bachelor's Degree, Business (1996 - 1999)
Ohio State University
Columbus,

Senior account specialist resume

Ruth Powell

(870) 555-5280 | rpowell@example.com

Kansas City, MO | 83476 S. Second Rd. - 91970

Work experience

2013 - Present
Senior Account Specialist, Sprint - Kansas City, MO
- Maintain compliance with departmental security and audit procedures.
- Worked with the account management team to maintain and grow accounts.
- Assist in the implementation of new operational procedures.
2010 - 2013
Account Specialist, Sprint - Overland Park, KS
- Achieved monthly call volume, issue resolution, and call time quotas and metrics.
- Facilitated in the development of proactive process and procedures to improve business operation.
2009 - 2010
Accounting Clerk, Kroger - Cincinnati, OH
- Processed garnishments, union contracts, child support orders, ACH direct deposits etc.
- Answer customers' questions, and provide information on procedures or policies.
- Reconcile vendor invoices to fuel deliveries.
- Received invoices/purchase orders, prepared them for payment, and paid vendors.
- Maintain vendors and customer accounts and bankbook.
2007 - 2009
Junior Accountant, Robert Half International - Denver, CO
- Prepared journal entries and adjusting journal entries Prepared Balance Sheet account reconciliations.
- Prepared month-end financial statements and managed the General Ledger for three separate divisions.
- Processed weekly payroll for 20 employees Issued Purchase Orders Prepared daily Deposits Employee scheduling Assistant to VP of Operations

Skills

Financial Statements
Quickbooks
Financial Institutions
Medical Records
Student Accounts
A/P
Outstanding Checks
Problem Resolution
Healthcare
Client Files

Education

Bachelor's Degree, Business (2004 - 2007)
Colorado Technical University
Colorado Springs,

How to write a senior account specialist resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in senior account specialist-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the senior account specialist position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some senior account specialist interviews.

Here are example skills to include in your “Area of Expertise” on a senior account specialist resume:

Patients
Healthcare
Account Management
Excellent Interpersonal
Customer Accounts
Problem Resolution
Medicare
CRM
PowerPoint
Account Maintenance

Financial Statements
Quality Customer Service
Client Relationships
Senior Level Management
Inbound Calls
Business Relationships
Client Accounts
Brand Awareness
Payroll
Financial Analysis

Client Satisfaction
Patient Accounts
Product Knowledge
Customer Inquiries
Customer Support
Outbound Calls
Credit Card
General Ledger
Medicaid
Payment Arrangements

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the senior account specialist.

How to write senior account specialist experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great senior account specialist resumes:

Work history example #1

Account Specialist

GC Services Limited Partnership

Achieved the maximum possible in sales related revenue by carefully scrutinizing all reductions to sales.
Monitored telecommunications network for fraudulent activity
Adhered to Federal, State, and Local laws/guidelines as defined by the FDCPA.
Provided callers with information on internet packages and promotions.
Reviewed account financial information to reach payment arrangements and/or settlement offers.

Work history example #2

Senior Account Specialist

The Coca-Cola Company

Posted customer payments (via AS400), end-of-the-month summaries, reconciliations and collections.
Provided weekly data reporting, to leadership, with an analysis of account portfolio.
Developed 4-hour training PowerPoint presentation materials for employees.
Delivered 162.7 ROI and margin increase indexing at 113 versus category margin.
Analyzed business results data and communicated the results using Word documents and PowerPoint presentations for many programs within the organization.

Work history example #3

Accounting Analyst

Kawneer

Provided support for both internal and external audit with PWC for financial report audits and JSOX testing.
Ensured schedules/reconciliations and related support were prepared monthly and quarterly in accordance with GAAP, internal controls and SOX regulations.
Prepared monthly and year-end financial statements for the Owner and CPA.
Implemented process improvements reducing delivery dates for SOX control reports from 25 days to under eight days.
Prepared journal entries in accordance with GAAP and IFRS as part of a multinational accounting team.

Work history example #4

Event Coordinator

Macy's

Generated sales that placed Munster Panera Catering in a number one spot consistently.
Worked with agencies, media, venues and partners in executing marketing events and fulfilling sponsorship contracts.
Prepared bakery and cafe items.
Educated the wedding planner and assistants in preparing presentations and closing sales with potential brides.
Coordinated event registration, RSVPs and attendance tracking.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from senior account specialist resumes:

Bachelor's Degree in accounting

Western Washington University, Bellingham, WA

2012 - 2015

High School Diploma

1998 - 1998

Highlight your senior account specialist certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your senior account specialist resume:

Certified Management Accountant (CMA)
Certified Pharmacy Technician (CPhT)
International Accredited Business Accountant (IABA)

Updated March 26, 2025

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