Senior Administrative Support remote jobs - 527 jobs
Administrative Assistant
Taisch Real Estate, Inc.
Remote job
TAISCH REAL ESTATE, INC, is a dynamic real estate team with operations rooted in a strong commitment to client satisfaction and professional excellence. We are dedicated to providing top-notch real estate services and solutions. Situated in San Francisco, TAISCH REAL ESTATE, INC is motivated toward fostering strong community connections. The company offers opportunities for growth and collaboration in a professional environment.
Role Description
This is a full-time on-site role for an Administrative Assistant located in San Francisco, CA. The Administrative Assistant will perform a wide range of tasks to ensure efficient office operations and support executives and team members. Responsibilities will include managing schedules, maintaining records, overseeing phone communications, performing clerical tasks, and assisting with executive administrative functions. The role requires organization, and excellent communication skills to facilitate a smooth workflow.
Qualifications
Proficiency in Administrative Assistance and Clerical Skills to ensure seamless office operations
Strong Phone Etiquette and Communication skills to effectively manage correspondence and interactions
Experience in providing Executive Administrative Assistance and handling executive-level tasks
Excellent organizational and time management abilities
Proficiency with office software and tools, such as Microsoft Office Suite as well as the Google Platform
Proficiency with various technological systems/softwares and photograph management.
Ability to maintain a professional demeanor and demonstrate discretion when handling sensitive information
Proactive and adaptable, with strong problem-solving and multitasking skills
High school diploma or equivalent required; an associate degree or higher is preferred
Real Estate Experience is preferrable and encouraged
Car is preferred as off-site work is occassionaly needed
$38k-54k yearly est. 1d ago
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Senior HRBP & Exec Partner - Hybrid Work Model
Prologis 4.9
Remote job
A leading logistics firm is seeking a Senior HR Business Partner in San Francisco to drive organizational effectiveness and cultural transformation. The role requires strategic partnership, data fluency, and executive influence. Candidates should have over 5 years of HR experience. Excellent benefits and competitive salary ranging from $140,000 to $193,000 are offered, along with a flexible work environment.
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$140k-193k yearly 4d ago
Administrative Assistant
ROCS Grad Staffing
Remote job
Why You Want To Work Here
We are the leading provider of transportation management and logistics solutions. This position offers the opportunity for a stable, long-term career with a growing organization. We provide global support and are looking for someone who is a quick learner with strong mathematical skills.
We Offer:
Room for growth
Flexible schedule
Health, vision, and dental insurance
PTO & sick leave
401(k)
Energetic, collaborative environment
Work-from-home schedule
Responsibilities of an Administrative Assistant
Adjust price quotes according to cost and location
Enter orders for product transfers or customer orders
Manage domestic and international freight shipments
Prepare export documents
Approve freight invoices
Maintain a high standard of ethics and integrity
Gain a sufficient understanding of the industry and customers
Generate reports and share with team members
Positively impact customer service
Qualifications for Administrative Assistant
Bachelor's degree in Business, Mathematics, or related field
Experience and interest in transportation/logistics preferred
Previous logistics or dispatch experience a plus
Excellent verbal and written communication skills
Strong problem-solving skills
Tech-savvy with knowledge of Microsoft Office (Excel, Word, PowerPoint)
Strong sense of teamwork
$30k-41k yearly est. 5d ago
Work From Home - Online Product Support - $45 per hour
GL1
Remote job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
Work from Home - Online Product Support (Entry Level)
Glocpa
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed.
Key Responsibilities
• Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team
• Oversee the handling of support cases, ensuring timely responses and effective resolution
• Track case load, response times, and service metrics to maintain high customer satisfaction
• Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results
• Collaborate with clients to understand their challenges and ensure their issues are addressed promptly
• Act as the escalation point for complex or high priority support cases
• Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements
• Draft support scope and quote documents for larger or more complex cases
• Produce clear documentation including Statements of Work, support reports, and client updates
• Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives
• Deliver hands-on support and training to customers as needed
• Ensure all clients are delighted with service delivery and maintain high satisfaction levels
Additional Responsibilities
• Monitor team performance and provide regular feedback and coaching
• Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement
• Maintain comprehensive records of support cases, workflows, and resolution steps
• Develop and implement support best practices, workflows, and training materials
• Foster a collaborative, high-performance culture within the support team
Qualifications
• Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment
• Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record
• At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager
• Experience managing and mentoring a small team of consultants, ideally three to five people
• Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting
• Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution
• Solid accounting and finance knowledge with the ability to apply requirements to system configuration
• Excellent communication skills and ability to produce professional documentation and client updates
• Ability to work independently in a remote environment while effectively managing a team
• Demonstrated commitment to customer satisfaction and continuous improvement
Preferred Qualifications
• Experience in the Events Services, Conventions, Venue Management, or related industries
• MBA, CPA, or similar advanced business or finance credentials
• Experience with system integrations including third party SuiteApps and data flows.
•Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools
• Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements
$59k-102k yearly est. 3d ago
Senior Associate, Lending Administration
Nonprofit Finance Fund 4.3
Remote job
Senior Director, Loan Servicing Department: Loan Servicing Location: US-based remote, with a strong preference for candidates within commutable distance to one of NFF's Offices (Boston, New York, Philadelphia, Oakland, and Los Angeles)
Salary Range: $80,600 - $87,100
About Nonprofit Finance Fund
Nonprofit Finance Fund (NFF ) is a nonprofit lender, consultant, and advocate. For more than 40 years, we've helped organizations access the money and resources they need to realize their communities' aspirations. Alongside others, we're working to build community wealth and well-being and put affordable housing, essential services, quality jobs, and excellent education within reach of more people. At NFF, we envision a world of shared prosperity, where communities have the capital, community assets, knowledge, and agency to thrive. Learn more about our work to achieve our vision through our Theory of Change and Values.
About This Role
The Senior Associate, Loan Administration is a key contributor to the accurate servicing and administration of NFF's loan portfolio. Sitting across Loan Servicing and Portfolio Management, this role maintains complete and compliant loan files, tracks collateral and insurance requirements, ensures accurate data in NFF's systems, and supports timely responses to borrower requests. The Senior Associate works collaboratively with Underwriting, Portfolio Management, Finance, and Legal to ensure smooth onboarding, reliable reporting, and high-quality servicing support.
This position requires strong time management, organizational skills, attention to detail, consistency in data management, excellent customer service skills, and the ability to manage multiple tasks in a deadline-driven environment.
NFF is a remote-first organization with offices in Boston, New York, Philadelphia, Oakland, and Los Angeles. This is a US-based remote role, with a strong preference for candidates within commutable distance to one of NFF's offices. NFF has core business hours where we expect all staff to be available from 9:00 am to 5:00 pm local time, and occasional travel (5%) is required.
What You Will Do
Essential responsibilities for this role include, but are not limited to:
Insurance & Collateral Tracking (30%)
Identify insurance and collateral requirements from executed loan documents.
Record policy details, renewal dates, and coverage requirements in TEA/Salesforce.
Monitor expirations and request updated policies or certificates before renewal deadlines.
Validate submitted insurance documents for required coverages, endorsements, and loss payee language.
Maintain up-to-date collateral and insurance records for audits and portfolio reviews.
Loan File Administration (20%)
File and index borrower documents in accordance with NFF's electronic filing standards
Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present
Upload documents using correct naming conventions and version control
Prepare organized loan file packets for internal and external audits
Data Entry and Quality Control (15%)
Extract key loan terms (rate, amortization, covenants, collateral conditions, guarantors, reporting requirements) from executed agreements
Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation
Reconcile system fields to executed documents and resolve discrepancies promptly.
Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items
Borrower Communications & Customer Service (15%)
Serve as a collaborative point of contact for general borrower questions, providing clear information on documentation needs, reporting expectations, and next steps in their workflow
Collect required documents and route complex items-such as modifications or disbursement requests-to the appropriate team member with complete supporting details
Track the status of open requests across teams, follow up as needed, and ensure items move through the workflow to resolution
Internal Collaboration & Process Support (10%)
Partner with Portfolio Management on the collection of loan compliance documents
Support the engagement with external vendors for financial spreads, credit reporting, etc.
Partner with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting
Assist with implementation of improved procedures, filing structures, and system enhancements
Meetings and Other Duties As Assigned (10%)
Attend internal and external meetings as needed
As work and community/client needs change assignments, projects, and job duties will be assigned and may change
Who You Are and Minimum Qualifications
A bachelor's degree in a related field and minimum of three (3) years of professional, progressive experience in the nonprofit or financial services industry in loan servicing, loan administration, portfolio management, or related financial services work
Understanding of lending concepts, loan documentation, collateral, and insurance requirements
Strong ability to extract and interpret key terms from legal and loan documents
Excellent organizational skills and strict attention to detail
Strong communication skills and a customer service orientation
Proficiency with Microsoft Office applications; experience with Salesforce, TEA, or other loan management systems preferred
All other equivalent combinations of work experience and training/education will also be considered
The Strongest Candidates Will Have/Be
Commitment to NFF's values and mission
Learning orientation and commitment to continuous improvement, learning, and advancing equity in lending practices
Ability to work independently and effectively in a remote environment and build strong relationships with colleagues and partners across geographies and time zones
Willingness to collaborate with a dynamic and mission-driven team
Strong time management and organizational skills with the ability to effectively manage multiple priorities and deadlines in a fast-paced environment
Benefits and Compensation
NFF offers a generous benefits package that currently includes up to twenty (20) paid holidays/business closure days, three (3) floating holidays, unlimited flexible time off, group medical insurance with a funded health reimbursement account, dental and vision plans, life insurance and disability plans, a retirement plan with both a non-elective employer contribution (4%) and additional match contribution (2%), a “work from home” fund, and flexible spending accounts to cover health, dependent care, and commuter costs.
This is an exempt, full-time role with an annual salary range of $80,600 - $87,100. A compensation offer is based on a candidate's background and years of relevant experience, with consideration for internal equity. Because of our strong commitment to equity and growth, we do not negotiate compensation offers.
NFF is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, NFF complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. NFF also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. NFF does not employ individuals based outside of the United States. Click here to view NFF's Fair and Equitable Practices.
$80.6k-87.1k yearly Auto-Apply 26d ago
Sr. Administrative Associate
Penn Mutual 4.8
Remote job
The Sr. Administrative Associate performs diverse administrative duties in the field office, following established routines under general supervision. This role requires a working knowledge of insurance and securities products, office and company policies and procedures to support field manager and financial professionals in their sales and marketing operation.
We've embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities
Processes all new business to include: review of applications and forms for accuracy; electronic submission of applications; ordering requirements, electronic follow-up on all pending cases until completion.
Provides new business updates and reports to Financial Professionals and Field Manager on pre issue and post issue requirements via voicemail, email or fax.
Builds strong relationships with Home Office, Underwriting, HTK, and other 3rd party administrators in order to handle underwriting and securities issues.
Prepares basic illustrations as needed
Provides excellent and proactive service to financial professionals and policyholders
Skills and Abilities
Excellent organizational skills and ability to set priorities
Proficient in Microsoft Office Suite and Outlook
Strong written and oral communication skills
Ability to interact with field staff, financial professionals and home office employees
Consistently meets deadlines
Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement.
Ability to build strong working relationships and work with others in a collaborative team environment.
Education
H.S. Diploma or Equivalent Required
Experience
3-5 Years of insurance/securities or relevant outside experience Required
Licenses
FINRA Series 6 Preferred or
FINRA Series 7 Preferred
All Penn Mutual employees exemplify our Shared Commitment:
Doing what's right today, together, for the promise of a brighter tomorrow.
The feelings are mutual: Care. Respect. Belonging.
Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship, age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law. Leaders may, at their discretion, change the responsibilities in this position description at any time due to reasonable accommodation and/or other business reasons.
About the Penn Mutual Life Insurance Company
Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people's ability to enjoy every day. Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses. We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.
For HTK ONLY:
About HTK
Hornor, Townsend & Kent, LLC (HTK) is a broker-dealer and registered investment adviser supporting independent financial professionals across the U.S. For more than 50 years, HTK has been the trusted partner supporting financial professionals on their path to success. HTK is committed to offering its financial professionals the independence to build their practice their way through the delivery of a flexible platform, leading solutions and personalized service. Hornor, Townsend & Kent, LLC (HTK) is a wholly-owned subsidiary of The Penn Mutual Life Insurance Company. Member FINRA/SIPC. Visit ************
For PMAM ONLY:
About Penn Mutual Asset Management
Penn Mutual Asset Management is a registered investment adviser and wholly owned subsidiary of The Penn Mutual Life Insurance Company. Penn Mutual Asset Management is dedicated to creating value through a prudent, thoughtful, and rigorous investment decision-making process. We tailor our proven approach to generate solid risk-adjusted returns that result in consistent earnings, while balancing the need for capital preservation to achieve each client's strategy and goals.
Base Salary: $50,000- $62,000
For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit *******************
Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This position will have primary focus on day-to-day operational support of the Warehouse Financing business. Display knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams.
Essential Job Functions:
The incumbent owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised.
Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes
Manage and update key documents to support WFS Clients policies & procedures, service level agreements (i.e., performance metrics) and client deliverables.
Ability to translate term sheets and rules in ProMerit; meet client requirements and deadlines
Create, participate, and provide feedback in prospective client meetings and internal documentation
Manage the day-to-day execution of client needs for onshore clients.
Manage time and tasks to Service Level Agreements agreed to with client
Coordinate across functional teams, Warehouse Administration Services, ProMerit implementation and product specialist teams.
Communicate professionally and timely with clients via conference calls, Teams and email
Lead client meetings to document business use cases and demonstrate ProMerit functionality
Exhibit ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires
Liaise with teammates to ensure seamless coverage of all client requirements
Knowledge share with junior team members to help develop and enhance skills
Other activities as assigned by your manager
Qualifications/ Requirements:
Bachelor's degree or equivalent from four-year College or technical school or equivalent combination of education and experience
Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent.
5+ years related industry experience and/or training preferred
Knowledge of mortgage warehouse lending; including the use and support of the ProMerit technology platform, operational activities, and client services.
Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly.
Proficient skills in MS Excel, PowerPoint, Word, WLS and ProMerit (preferred)
Self-motivated and ability to independently follow items through completion
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies.
Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments.
Ability to work independently in a remote work environment.
Understanding of ADO, WLS, and SQL coding a plus
Ability to work in a highly regulated industry with adherence to internal and external compliance requirements related to AML, funds transfer policies, client confidentiality and data security.
#LI-REMOTE
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$57,000.00 - $108,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal
$34k-47k yearly est. Auto-Apply 15d ago
Planning, Senior Support
Southern California Edison 4.2
Remote job
Join the Clean Energy Revolution Become a Planning, SeniorSupport at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll play a critical part in ensuring accurate and timely meter service operations that directly impact customer satisfaction and regulatory compliance. You will manage end-to-end Meter Service Requests (MSR), oversee pre-set meter processes, and handle exception management to keep projects on track. The position offers the opportunity to collaborate cross-functionally with program analysts on evolving meter requirements and contribute to reporting that influences service-level performance and public authority standards. If you enjoy problem-solving, working with data, and driving operational excellence in a dynamic environment, this role provides a chance to make a meaningful impact on both customer experience and organizational efficiency.
As a Planning, SeniorSupport, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Supports in preparing maintenance work packages including development of work plans, defining procedures, drawings, material equipment, and post-maintenance test requirements
+ Gathers data and information from meter spots and related design work
+ Supports the development of electrical distribution plans
+ Assists in providing necessary permits, easement maps, expected construction labor and timeframes
+ Collaborates with management on technology and process improvements to increase efficiency and quality
+ Prepares and analyzes daily work schedules to optimize equipment availability and usage and recommends appropriate modifications
+ Supports specific project development activities, such as interconnection agreement negotiations, permitting and licensing, engineering design, and construction
+ Helps schedule daily work assignments in a manner that optimizes crew productivity and minimizes overtime expenditures
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Two or more years of experience performing in an analytical role.
+ Experience with customer service, computer software, on-line applications, office equipment, and filing systems.
Preferred Qualifications
+ Experience with customer service, computer software, on-line applications, office equipment, filing systems.
+ Experience managing Meter Service Requests (MSR) or similar utility service processes.
+ Familiarity with meter installation standards and regulatory compliance requirements.
+ Proficiency in data analysis and reporting using tools such as Excel, SAP, or similar platforms.
+ Strong organizational skills with the ability to manage multiple priorities and meet service-level agreements (SLAs).
+ Experience collaborating with cross-functional teams to implement process improvements.
+ Ability to interpret and apply company standards and guidelines to resolve exceptions.
+ Excellent written and verbal communication skills for documenting inspections and customer interactions.
+ Associate's degree in business administration.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource (************************************************************ page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ The primary work location for this position is the Saddleback Service Center. However, the successful candidate may also be asked to work for an extended amount of time at alternate work location.
+ Position will require up to 10% traveling and being out in the field throughout the SCE service territory.
+ This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
+ Relocation does not apply to this position.
+ This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides (************************************************************************* for the following tests: EEI BCAB (5206). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at **************.
Job DescriptionDescription:
Job Summary/Mohr Intro.
Mohr Partners, Inc. is looking for a qualified individual to join our Lease Accounting team. The ideal candidate should be prepared to work in a fast-paced collaborative environment while managing the full scope of administrative services for our clients.
Essential Functions
Abstract & review client leasing details and will gain visibility to client deliverables driving key initiatives for the client
Understand the basics of Lease Administration and will be a key player in ensuring accuracy and management of client leasing management
Ensure accurate reporting and reconciliation of information, and foster critical relationships between various individuals, teams, and our clients
Be responsible for the full scope of Lease Administration abstraction services including:
Coordination of abstractions from transition team
Coordination of abstractions required from regional teams
Project assignment and tracking of QC process
Client/vendor/landlord relationship management
Review CAM and other escalations & real estate tax invoices
Review data entry, validation, and management of lease documents
Review rent variance analysis and rent payment processing
Review Subtenant account management, and billing/collections of third-party tenant rents
Management of project abstraction services
Continuous monitoring, tracking, and reporting of critical dates to client.
Financial analysis and volume trends
Partnership with outsource providers
Invoice preparation
Streamlining current process and driving efficiencies
Approach client and key stakeholder interactions with a Customer First Mindset
Support, exposure, and leadership of other special projects as assigned by manager
Ensure date integrity
Set-up and maintain reminders for portfolios.
Identify potential conflicts in lease or other high-risk item; provide feedback and suggestions on lease language.
Create and conduct audit/year-end reconciliation functions along with tracking savings.
Reconcile invoices and resolve billing discrepancies; and identify any potential savings or discrepancies.
Review leases relative to pertinent lease information including free rent, prepaid rent, security deposits, etc.
Generate and distribute monthly, quarterly and/or annual client reports, ad hoc reports and conduct research related to client requests for information.
Establish and maintain relationships with both internal/external clients.
Assist in new client set-ups (when needed).
Review abstracts prepared by other team members.
Review and process the monthly rent files for client.
Provide guidance and training to Portfolio Administrators.
Review client estoppels and provide comments on issues or errors (if applicable).
Assist in additional department related projects as requested.
Accountable for delivery of projects against expectations, including on-budget and to outlined/agreed upon specifications
Keep on top of tasks and will remain agile, as you'll often need to reorganize your time day to day, to deal with your team's changing necessities and requests.
Other duties as assigned.
Education & Experience
Qualifications: Any Graduation
Years of Experience: 5 - 8 Years
Visual Lease, Pro Lease, Lease Accelerator and/or Co-Star experience preferred
Proficient with Microsoft Office Suite (Word, Excel, Power Point)
Certificates and/or Licenses
n/a
Other Skills & Abilities
Excellent written and verbal communication skills.
Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to work independently and within a team to build relationships and interact effectively with business partners and clients.
Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload.
Understanding of and commitment to client services. Willingness to take on new challenges, responsibilities, and assignments. A desire to work within a diverse, collaborative, and driven professional environment.
Physical Requirements
Involves work of a general office nature
Typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day and may involve periods of standing, such as operating at a copier/fax/scanner
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to speak clearly so others can understand you
Ability to read and understand information and ideas presented orally and in writing
Ability to communicate information and ideas in writing and orally so others will understand
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
As an MBE with a full inclusion culture, Mohr Partners Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Requirements:
Must have experience with Airport Leases
$28k-39k yearly est. 26d ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Remote job
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project Management Support Supervisor (REMOTE)
The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 60d+ ago
Remote Support Supervisor (4244)
The Arc Prince George's County 4.0
Remote job
About the Organization:
The Arc Prince George's County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs all with an emphasis on person centered community involvement and inclusion. To learn more about us, please visit ********************
Position Summary Statement:
The Remote Support Supervisor (RSS) plays a critical leadership role in overseeing the overnight operations of Arc Prince George's Remote Support Services (
AON - Awake Overnight
). This position ensures the delivery of technology-enabled, person-centered support, emphasizing safety, privacy, and autonomy for individuals supported.
The RSS is responsible for managing Remote Support Professionals (RSPs), ensuring compliance with all applicable regulatory standards (including DDA, COMAR, and CARF), maintaining quality improvement processes, and directly supporting individuals as an RSP when needed.
Location: Remote Setting
Please note: Candidate must live in Maryland or surrounding area
Schedule: Monday- Friday 11:00pm - 7:00am
with flexibility for daytime meetings and emergency coverage as needed
Status: Full-time/Exempt
Key Responsibilities Operational Oversight:
Supervise the overnight Remote Support team and monitor service operations.
Review live alerts, support logs, and ensure services align with each person's Person-Centered Plan (PCP).
Track risk factors and ensure safety protocols are followed.
Team Leadership & Supervision:
Hire, schedule, and manage RSP staff.
Conduct training, evaluations, and performance coaching.
Provide emergency coverage when short-staffed.
RSP Coverage Duties (As Needed):
Perform all responsibilities of an RSP, including monitoring, alert response, documentation, and on-site visits.
Maintain supervisory responsibilities during these shifts, leading any critical decisions or incident responses.
Compliance & Quality Assurance:
Ensure service compliance with DDA, COMAR, CARF, and agency standards.
Audit service documentation and technology logs.
Lead internal QA reviews and assist with external audits.
Emergency & Incident Response:
Train staff on emergency protocols (e.g., seizures, elopement, fire safety).
Serve as the first escalation point during incidents.
Ensure timely reporting and documentation of critical events.
Technology Management:
Partner with the Systems Implementation or IT team to troubleshoot devices and systems.
Oversee sensor, camera (common areas only), communication, and medication dispenser functionality.
Maintain inventory of emergency and assistive technology.
Documentation & Communication:
Ensure accurate, timely entries in EHR systems (e.g., ICM) and logs.
Collaborate with clinical and administrative teams.
Participate in interdisciplinary meetings and outreach to families/guardians.
Staff Training & Development:
Deliver training on technology tools, emergency response, and person-centered practices.
Provide RSPs with professional development opportunities, including simulations and refreshers.
Professionalism & Ethical Conduct:
Model appropriate behavior and promote agency values.
Maintain confidentiality and professional integrity.
Support and advance the mission and vision of The Arc.
General Duties:
Complete required trainings and certifications.
Respond appropriately to emergencies and on-call duties.
Maintain punctuality, reliability, and collaborative team engagement.
Qualifications
Bachelor's degree in Human Services, Social Work, Psychology, Nursing, or related field. (Required)
Minimum of 3 years' experience supporting individuals with intellectual/developmental disabilities. (Required)
Prior supervisory experience preferred, particularly in a remote or tech-supported setting.
Strong familiarity with Maryland's DDA system, PCP processes, and CARF standards.
Proficiency with EHR systems (e.g., ICM), remote monitoring technologies, and assistive devices (e.g., HERO, Dose Health).
Solid understanding of emergency procedures, HIPAA, and COMAR regulations.
Excellent communication, leadership, and critical thinking skills under pressure.
Please note: Only candidates who meet the minimum qualifications listed below will be considered for this position.
The Arc offers a competitive salary and comprehensive benefits, to include: medical, dental and vision plans. A 403(b) retirement plan w/employer match, paid holidays, generous paid time-off, company paid life insurance, and much more!
$27k-36k yearly est. 20d ago
Underwriting Support Supervisor - Life Sciences (Hybrid or West Coast Remote)
Intact Specialty Solutions
Remote job
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.
Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for an Underwriting Support Supervisor to join our Life Sciences team based in our Anaheim, CA office or remotely within the West Coast of the United States. The position supervises the day-to-day management of qualified underwriting support staff, workflow processes and/or call monitoring to ensure prompt service to internal and external customers. Provides support services for producers, including authorizing renewals and endorsements under some supervision and within authority guidelines. This is the entry-level management function. Some of the Underwriting Support Supervisor include but are not limited to:
Determines day-to day priorities and assigns workload to staff to maximize productivity and quality in support of Underwriters. Monitors work progress and reassigns work and personnel as required. Ensures service levels are achieved by continuous monitoring of available staff and transaction volumes. Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met.
Supervises day to day underwriting support staff functions. This includes recommendations for all aspects of performance management, including but not limited to staffing selection, goal setting, skill assessment, performance appraisals, training and development.
Resolves processing and billing questions on underwriting transactions within multiple systems. Researches, documents and reports system problems to IT via service logs for resolution. Develops and implements standardized processing procedures.
Creates and implements quality control procedures and monitors adherence to Underwriting guidelines through audits and reports. Reviews work on processing system for accuracy and completeness. Monitors staff for accuracy and established customer service standards.
Identifies trends and develops plans for eliminating causes of recurring errors. Works with Underwriters to develop, implement, and assess effectiveness of workflow and associated procedures. Implements workflow changes as needed, to maximize team effectiveness.
Identifies skill gaps of staff and establishes appropriate training needs. Works with management to recognize future needs of the organization and plans development of staff to meet those needs. Develops and delivers effective training and cross-training plans as needed.
The expertise you bring
Bachelor's degree or equivalent business experience is required.
2+ year's experience in an Underwriting Support or Operations Center environment.
1-2 years supervisory experience preferred.
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $71,000 - $100,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $89,000 - $105,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:
Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
#LI-US
#LI-DA1
#LI-HYBRID
$89k-105k yearly 42d ago
Reporting Support Supervisor
Paylocity 4.3
Remote job
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
Position Overview
The primary function of the Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training, and mentoring to their team, ensuring all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success.
The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits, as well as offer praise and positive promotion of a job well done.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervise the work of their assigned team on a day-to-day basis which may include the delegation of work assignments
Act as a liaison to other groups and departments to support team initiatives, and provide guidance on client expectations and timelines driving to a successful resolution
Identify and work to remove obstacles that team members face in accomplishing their tasks
Assist with hiring and onboarding new team members
Provide training and assist with coaching and development of new and existing team members
Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
Compile performance metrics for team to be delivered to leadership
Develop and collaborate with leadership on best practices and ways to improve the team's performance
Lead team initiatives and execute on strategy
Represent Tech Ops in cross team client escalations/departmental issues and strategize on solution ideas
Occasional Travel may be required
All other duties as assigned by Manager
Education and Experience
Bachelor's degree preferred or equivalent work experience in related field
At least 2 years of experience in a lead or mentor position required
At least 3 years of experience in Payroll and HR industry required
Strong technical aptitude
Comfort/experience communicating with Executive level leadership internally or client facing
Lean Six Sigma experience preferred
Demonstrated ability to thrive in an autonomous environment with minimal direction
A client first mentality and ability to demonstrate and teach excellence in client facing interactions.
Thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers
Bachelor's degree preferred Computer Science, CIS, MIS or equivalent work experience
Experience with Paylocity's Payroll product strongly preferred
Physical requirements
· Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
· Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $63,600- $90,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via **************************
Requirements:
$63.6k-90.8k yearly 17d ago
Conflict Checks Senior - National Office
UHY 4.7
Remote job
JOB SUMMARYAs a Conflict Checks Senior, you will play a key role in supporting the firm's commitment to independence and ethical compliance. You will assist in the day-to-day management of the firm's conflict checking and entity independence processes, helping engagement teams identify, evaluate, and address potential conflicts. This includes reviewing flagged conflicts, conducting preliminary research, providing guidance, and escalating issues as appropriate to ensure compliance with regulatory and firm standards.
This role reports to the Independence and Ethics Compliance Leader of the UHY LLP National Office and works closely with the Conflict Checks Manager to maintain alignment with the firm's ethical and regulatory obligations.
Conflicts & Independence Responsibilities
Coordinate and execute the day-to-day conflict check process by reviewing potential conflicts identified through the firm's conflict checking system, researching client and engagement relationships, and advising engagement teams on independence considerations prior to client acceptance
Evaluate conflict check submissions and prepare recommendations for escalation to the Manager, Independence and Ethics Compliance Leader, or Independence Committee when higher-level review is required
Support the investment audit process by tracking auditee selections, reviewing initial findings, and preparing summaries for Manager review
Monitor independence-related updates issued by regulatory bodies (e.g., AICPA, PCAOB, SEC, DOL, GAO) and assist in assessing impacts on firm processes and tools
Maintain and update conflict monitoring systems and tools (e.g., Intapp, Entity-tree management), ensuring accuracy and completeness of data and identifying opportunities for process improvements
Respond to inquiries from UHY engagement teams and UHY international network firms by performing initial research and providing preliminary guidance or escalation recommendations
Contribute to training and awareness efforts by providing real-case insights and feedback to help refine the firm's training related to conflict checks and independence.
Collaboration and Quality Management
Support the Manager in contributing to UHY LLP Management Committee discussions by preparing updates, summaries, and documentation related to conflicts and independence procedures
Apply knowledge of quality management standards to help maintain processes and monitoring activities that support independence and ethics compliance
Collaborate with National Office team members to help document and evaluate controls related to conflict checking and independence, including gathering process information and coordinating testing activities
Assist in maintaining standardized conflict check procedures and identifying opportunities to improve consistency and efficiency across engagement teams
Coordinate communication with independence personnel across UHY international network firms to support consistency and responsiveness on shared engagement matters
Supervisory responsibilities
N/A
Work environment
Work can be conducted remotely or in a professional office environment with minimal distractions
Physical demands
Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time
Must be able to lift up to 15 pounds at a time
Travel required
Travel of 5% to 10% is required for attendance at conferences, attendance, and/or facilitation of in-person training and National Office Team Meetings
Required education and experience
Paralegal certificate or related experience performing conflict checks in a professional services firm
3+ of experience in public accounting, at a law or professional services firm, including time spent supporting independence, compliance, or conflicts
Preferred education and experience
Experience with Intapp, Deltek Maconomy, and Salesforce
Familiarity with the implementation and ongoing maintenance of quality such as SQMS No. 1, ISQM1 and QC 1000
Familiarity with the Independence rules and Standards for the AICPA, PCAOB, SEC, DOL, and GAO. Familiarity with GASB standards
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHO WE ARE
UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms.
WHAT WE OFFER
POSITIVE WORK ENVIRONMENT
Enjoy a collaborative and supportive work environment where teamwork is valued.
ATTRACTIVE COMPENSATION PACKAGES
Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual.
COMPREHENSIVE BENEFIT PACKAGE
Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.
$39k-47k yearly est. Auto-Apply 26d ago
Product Support Supervisor
Taxact Inc.
Remote job
Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.
POSITION SUMMARY:
The seasonal Product Support Supervisor will be responsible for assisting management with leading the daily operations in a fast-paced environment. You will be responsible for training and mentoring our staff who provide customer service to our TaxAct individual tax filers. You will be responsible for managing individuals and completing projects and tasks. This position requires you to be self-motivated and be able to manage time well to meet metrics and deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Major responsibilities of the Supervisor position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervise, coach, and assist seasonal and permanent agents.
Mentor and coach agents provide weekly one-on-one progress tracking and mentoring/coaching sessions with agents assigned to you and assist with day-to-day questions. Provide progress tracking updates to your assigned agents both during training and season so they are aware if they are achieving their individual goals.
Monitor live phone calls and chats daily and provide immediate feedback and coaching as necessary to ensure agents are providing accurate information and professional support to all customers.
Monitor agent schedules for adherence.
Reconcile timecard data to production data for each pay period. Investigate differences to ensure agents are paid accurately for their time assisting customers. Process the timecards bi-weekly.
Perform ongoing monitoring for quality assurance and suggest adjustments to queues/staffing to ensure service levels are met.
Consistently run reports in systems and monitor live queues to ensure calls and chats are being handled appropriately and not exhibiting call or chat avoidance or other unacceptable behaviors.
Work with management to ensure proper messaging around performance expectations is conveyed.
Make suggestions to management on business process improvements based on call/chat monitoring results. Communicate trending issues to management.
Facilitate all new hire training to all agents ensuring they are set up for success.
Review, edit, help create by screen sharing and make suggestions on all training materials in partnership with the Learning & Development team.
Assist agents when needing technical and operational support, including product questions and product navigation.
Perform quality assurance (QA) of agent interactions.
Based on customer interactions, propose needed responses for the knowledge base.
Provide friendly support to all external customers in compliance with established processes and metrics.
Handle all customer escalations and/or concerns that are sent to our team by agents requesting a customer escalation or the senior leadership team receiving from a customer.
Research and troubleshoot customer issues.
Responsible for support operations and processes for agents.
Inspire team and peers with positivity and leadership.
Receive feedback and coaching from management and quickly adapt or apply the feedback
Additional job duties as needed.
EDUCATION & EXPERIENCE:
Knowledge and work experience with desktop and browser-based applications a plus.
2 - 3 years of remote call center supervisory experience or equivalent experience preferred.
Experience using tax software preferred.
Basic tax knowledge required.
At least 2 years of Microsoft Suite experience including Teams, SharePoint, and OneNote.
B2C or B2B experience a plus.
Excellent written and verbal communication skills.
Attention to detail.
Ability to multitask.
Ability to adapt quickly and in a positive manner to change
Strong problem-solving skills.
Excellent time management skills.
Resilient, dedicated team player who helps maintain a positive work environment.
Flexibility with scheduling - days, nights, and weekends
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under
applicable
law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at
**************
or by calling ************ to speak with a member of the HR Talent Acquisition team.
$38k-57k yearly est. Auto-Apply 9d ago
Supervisor, Patient Support
Paysign
Remote job
As part of Paysign's Customer Care Department, the Patient Support Supervisor is responsible for leading and supervising a team of Patient Support Specialists who are primarily responsible for supporting Paysign's Patient Affordability programs. The supervisor leads and coaches the agents to ensure the team's operational goals are met and the best exceptional service is provided to Paysign's Cardholders delivered via phone, email, or sms. The Supervisor serves as the escalation point and facilitates lines of communication between their team and the other operation teams.
Requirements
Essential Functions and Responsibilities
Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment.
Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team.
Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business.
Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists.
Provides necessary reports to leadership on a daily, weekly, and monthly cadence.
Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments' senior leader.
Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets.
Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions.
Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives.
Assists in interviewing new hires and with training as a subject matter expert, as needed.
Determines work procedures, prepares work schedules and expedites workflow.
Maintains harmony among workers and resolves grievances.
Other duties as assigned.
Required Skills/Abilities
Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together.
Familiarity with D.0 standards.
Able to work with very minimal supervision.
Strong sense of initiative, self-starter.
Above average attention to detail.
Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue.
Strong interpersonal and communication skills.
Ability to work in high volume environment, adhering to production standards and SLAs set by management.
Strong team player and able to motivate others.
Easily adapts to and supports change.
Minimum Qualifications
1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager.
Bachelor's degree in or equivalent education and experience is.
Two or more years of experience in a supervisory role preferred.
Two or more years in an inbound customer service environment preferred.
Proficient in Salesforce.com and MS Office tools.
Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment.
Travel: This position does not normally require overnight travel.
Remote Work: This position is not eligible for remote work.
Supervisory Responsibilities/Accountabilities
This position manages a team of employees in Patient Support, will report to the senior leader of the department and is responsible for development and performance management of his/her team members.
Physical Requirements
General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.
Salary Description $50,000 per year
$50k yearly 16d ago
Supervisor, Patient Support
Paysign Inc.
Remote job
Job DescriptionDescription:
As part of Paysign's Customer Care Department, the Patient Support Supervisor is responsible for leading and supervising a team of Patient Support Specialists who are primarily responsible for supporting Paysign's Patient Affordability programs. The supervisor leads and coaches the agents to ensure the team's operational goals are met and the best exceptional service is provided to Paysign's Cardholders delivered via phone, email, or sms. The Supervisor serves as the escalation point and facilitates lines of communication between their team and the other operation teams.
Requirements:
Essential Functions and Responsibilities
Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment.
Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team.
Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business.
Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists.
Provides necessary reports to leadership on a daily, weekly, and monthly cadence.
Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments' senior leader.
Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets.
Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions.
Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives.
Assists in interviewing new hires and with training as a subject matter expert, as needed.
Determines work procedures, prepares work schedules and expedites workflow.
Maintains harmony among workers and resolves grievances.
Other duties as assigned.
Required Skills/Abilities
Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together.
Familiarity with D.0 standards.
Able to work with very minimal supervision.
Strong sense of initiative, self-starter.
Above average attention to detail.
Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue.
Strong interpersonal and communication skills.
Ability to work in high volume environment, adhering to production standards and SLAs set by management.
Strong team player and able to motivate others.
Easily adapts to and supports change.
Minimum Qualifications
1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager.
Bachelor's degree in or equivalent education and experience is.
Two or more years of experience in a supervisory role preferred.
Two or more years in an inbound customer service environment preferred.
Proficient in Salesforce.com and MS Office tools.
Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment.
Travel: This position does not normally require overnight travel.
Remote Work: This position is not eligible for remote work.
Supervisory Responsibilities/Accountabilities
This position manages a team of employees in Patient Support, will report to the senior leader of the department and is responsible for development and performance management of his/her team members.
Physical Requirements
General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.
$32k-49k yearly est. 14d ago
Supervisor Mortgage Support- Insurance
City National Bank 4.9
Remote job
*SUPERVISOR MORTGAGE SUPPORT* WHAT IS THE OPPORTUNITY? The Mortgage Support Supervisor provides leadership, guidance and support to a team of mortgage support specialists who complete fulfillment support tasks such as homeowner's insurance requests, document indexing, flood verification, and collaboration with our collateral team. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall task management. This includes but is not limited to -task monitoring, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.
WHAT WILL YOU DO?
* Validate hazard and flood insurance policies: Lead the review process to confirm that hazard and flood insurance policies meet the bank's criteria, including coverage adequacy and regulatory compliance.
* Authorize condition clearances: Review and approve condition clearances within delegated authority, ensuring accuracy and compliance with bank policies and regulatory guidelines.
* Responsible for effectively managing the team pipeline to ensure all departmental SLA's are met and/or exceeded.
* Responsible for training, motivating and counseling staff and holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
* Ensures all colleagues on their team operate in accordance with the established workflow.
* Serves as a single point of contact for all escalated matters.
* Develop relationships with other leaders and staff to promote a positive and customer centric environment.
* Monitor and assess team performance and activities.
* Other duties as/or assigned by management.
* Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
* All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Minimum 5 years of mortgage experience including management in a mortgage banking company or related financial institution required.
* Minimum 5 years of experience working with FNMA/FHLMC guidelines and standard industry guidelines required.
* Minimum 5 years of experience of state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required
* Bachelor's degree preferred.
* Empower LOS preferred.
*Additional Qualifications*
* Must be detailed oriented and possess management skills with emphasis on planning, organization and scheduling.
* Excellent verbal and written communication skills sufficient to interact with staff, internal and external contacts.
* Proficient computer skills with experience using Microsoft Office Suite and Empower LOS.
* Very good analytical skills are beneficial.
* Ability to pay close attention to detail, and work under deadlines
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
\#LI-RK
\#CA-RK
$71.9k-114.8k yearly 48d ago
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