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Senior administrative support work from home jobs - 371 jobs

  • Administrative Assistant

    Taisch Real Estate, Inc.

    Remote job

    TAISCH REAL ESTATE, INC, is a dynamic real estate team with operations rooted in a strong commitment to client satisfaction and professional excellence. We are dedicated to providing top-notch real estate services and solutions. Situated in San Francisco, TAISCH REAL ESTATE, INC is motivated toward fostering strong community connections. The company offers opportunities for growth and collaboration in a professional environment. Role Description This is a full-time on-site role for an Administrative Assistant located in San Francisco, CA. The Administrative Assistant will perform a wide range of tasks to ensure efficient office operations and support executives and team members. Responsibilities will include managing schedules, maintaining records, overseeing phone communications, performing clerical tasks, and assisting with executive administrative functions. The role requires organization, and excellent communication skills to facilitate a smooth workflow. Qualifications Proficiency in Administrative Assistance and Clerical Skills to ensure seamless office operations Strong Phone Etiquette and Communication skills to effectively manage correspondence and interactions Experience in providing Executive Administrative Assistance and handling executive-level tasks Excellent organizational and time management abilities Proficiency with office software and tools, such as Microsoft Office Suite as well as the Google Platform Proficiency with various technological systems/softwares and photograph management. Ability to maintain a professional demeanor and demonstrate discretion when handling sensitive information Proactive and adaptable, with strong problem-solving and multitasking skills High school diploma or equivalent required; an associate degree or higher is preferred Real Estate Experience is preferrable and encouraged Car is preferred as off-site work is occassionaly needed
    $38k-54k yearly est. 1d ago
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  • Work From Home - Online Product Support - $45 per hour

    GL1

    Remote job

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25k-42k yearly est. 60d+ ago
  • Work from Home - Online Product Support (Entry Level)

    Glocpa

    Remote job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $25k-42k yearly est. 60d+ ago
  • NetSuite support manager

    Newgen Business Solutions | Conventionsuite: Netsuite Erp Consultants | Event Technology Specialists

    Remote job

    NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements
    $59k-102k yearly est. 3d ago
  • Administrative Assistant

    ROCS Grad Staffing

    Remote job

    Why You Want To Work Here We are the leading provider of transportation management and logistics solutions. This position offers the opportunity for a stable, long-term career with a growing organization. We provide global support and are looking for someone who is a quick learner with strong mathematical skills. We Offer: Room for growth Flexible schedule Health, vision, and dental insurance PTO & sick leave 401(k) Energetic, collaborative environment Work-from-home schedule Responsibilities of an Administrative Assistant Adjust price quotes according to cost and location Enter orders for product transfers or customer orders Manage domestic and international freight shipments Prepare export documents Approve freight invoices Maintain a high standard of ethics and integrity Gain a sufficient understanding of the industry and customers Generate reports and share with team members Positively impact customer service Qualifications for Administrative Assistant Bachelor's degree in Business, Mathematics, or related field Experience and interest in transportation/logistics preferred Previous logistics or dispatch experience a plus Excellent verbal and written communication skills Strong problem-solving skills Tech-savvy with knowledge of Microsoft Office (Excel, Word, PowerPoint) Strong sense of teamwork
    $30k-41k yearly est. 19h ago
  • Senior Administrative Coordinator

    National Audubon Society 4.1company rating

    Remote job

    About Audubon The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet's health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at *************** and on Facebook, Twitter and Instagram @audubonsociety. Position Summary: The Senior Administrative Coordinator is responsible for providing high-level administrative and operational support to one or more senior leaders within their assigned area. The Senior Administrative Coordinator plays a vital role in ensuring the seamless operation of executive support functions through expert organization, communication, and coordination. This position requires a high level of professionalism, technical proficiency, and the ability to manage shifting priorities in a fast-paced environment. Acting as a central point of contact, the Senior Coordinator builds strong relationships across teams and with external partners while maintaining discretion and confidentiality. A proactive mindset, strong attention to detail, and the ability to manage a broad range of responsibilities independently are essential for success in this role. Remote within the US. Hybrid if near an Audubon office. Compensation: Salary range based on geo-differentials: $27.00 - $30.00 / hour = National $30.00 - $34.00 / hour = Alaska, CA (not San Francisco), Connecticut, D.C., Chicago, Oyster Bay, NY $34.00 - $38.00 / hour = NYC (not Oyster Bay), San Francisco, Seattle Additional Job Description Essential Functions Manage complex calendars for senior leaders, ensuring efficient scheduling and prioritization of meetings, travel, and deadlines. Coordinate domestic and international travel arrangements, including flights, accommodations, ground transportation, and itinerary management. Prepare and submit expense reports, process invoices, and reconcile purchasing card transactions in accordance with organizational policies. Track departmental budgets and assist with financial reporting and documentation as needed. Support meeting preparation by gathering materials, drafting agendas, organizing logistics, and conducting background research as needed. Attend meetings to take accurate notes, track action items, and ensure timely follow-up and completion of deliverables. Maintain organized administrative systems such as digital filing, document management, and tracking tools to optimize team efficiency. Serve as a liaison between leaders, staff, and external partners, ensuring timely and professional communication. Draft, proofread, and edit correspondence, reports, and presentations for internal and external audiences. Monitor and track team budgets, expenses, and project timelines, supporting financial and operational reporting needs. Develop preliminary drafts of standard contracts. Coordinate logistics for team meetings, retreats, and special events, including securing venues, managing catering, and handling technology needs. Maintain confidentiality and discretion in handling sensitive information, personnel matters, and organizational data. Assist with special projects and administrative initiatives as assigned, demonstrating flexibility and a proactive approach. Other job-related duties as assigned. Qualifications and Experience: Bachelor's degree and 3 - 5 years of administrative experience supporting executives or senior leaders with demonstrated knowledge of impactful schedule and travel management. An equivalent combination of education and experience will also be considered. Must be extremely organized, detail-oriented, and able to work effectively under pressure while juggling multiple tasks. Ability to cope with volume, frequent changes in priorities, and frequent interruptions throughout the day. Proven administration and time management skills and ability to complete a high volume of varied responsibilities in a fast-paced setting with keen attention to detail, thoroughness, and accuracy. Self-driven with the ability to work well in a team setting, as well as unsupervised. Excellent written and verbal communication skills, as well as a strong ability to edit and proofread documents. Demonstrated proactive approaches to problem-solving with strong decision-making capability. High proficiency with MS Office, Slack, and Asana applications. Strong technical skills, including high-level comfort with travel/travel programs, apps, sites, and tools; demonstrated ability to stay abreast of time and effort-enhancing tools. Outstanding interpersonal skills, as this job requires frequent interaction with diverse individuals including external partners and staff at all levels. Ability to create strong relationships, both inside and outside the organization, and represent the program in the most effective and gracious manner. Flexibility and willingness to occasionally work extended hours and/or travel to accommodate unexpected issues, workload, meetings, or events. Ability to maintain confidential information and exercise discretion. If covering an area with one of Audubon's Spanish speaking teams, fluent in Spanish is required. Commitment to Audubon's organizational values of care, collaboration, change, integrity, impact, and innovation. Experience fostering inclusive and collaborative work environments is valued. This position is represented by the Communication Workers of America (CWA). National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies. Fostering Relationships: Build trust, mutual respect, and understanding through regular and genuine interactions while promoting a positive and inclusive environment. Analytical Thinking: Recognize and value diverse perspectives and experiences in data analysis to foster a more comprehensive and equitable approach to problem-solving. Creativity and Innovation: Leverage creativity and imagination to generate new insights and solutions while embracing diverse ideas and approaches that foster innovation. Facilitating Change: Work with others to explore innovative approaches to problem-solving while promoting inclusivity, equity, accessibility, and belonging in the change process. Team Leadership: Communicate vision and engage others or the team to solve problems while valuing diverse perspectives and fostering inclusivity. EEO Statement We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates. Accessibility Statement The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
    $27-30 hourly Auto-Apply 54d ago
  • Senior Associate, Lending Administration

    Nonprofit Finance Fund 4.3company rating

    Remote job

    We are thankful for the overwhelming interest in this role, however, we are no longer screening newly submitted applications. If you decide to submit an application, and there is a need for additional candidates, we will reach out considering your skills and the requirements for this role. Position Reports to: Senior Director, Loan Servicing Department: Loan Servicing Location: US-based remote, with a strong preference for candidates within commutable distance to one of NFF's Offices (Boston, New York, Philadelphia, Oakland, and Los Angeles) Salary Range: $80,600 - $87,100 About Nonprofit Finance Fund Nonprofit Finance Fund (NFF ) is a nonprofit lender, consultant, and advocate. For more than 40 years, we've helped organizations access the money and resources they need to realize their communities' aspirations. Alongside others, we're working to build community wealth and well-being and put affordable housing, essential services, quality jobs, and excellent education within reach of more people. At NFF, we envision a world of shared prosperity, where communities have the capital, community assets, knowledge, and agency to thrive. Learn more about our work to achieve our vision through our Theory of Change and Values. About This Role The Senior Associate, Loan Administration is a key contributor to the accurate servicing and administration of NFF's loan portfolio. Sitting across Loan Servicing and Portfolio Management, this role maintains complete and compliant loan files, tracks collateral and insurance requirements, ensures accurate data in NFF's systems, and supports timely responses to borrower requests. The Senior Associate works collaboratively with Underwriting, Portfolio Management, Finance, and Legal to ensure smooth onboarding, reliable reporting, and high-quality servicing support. This position requires strong time management, organizational skills, attention to detail, consistency in data management, excellent customer service skills, and the ability to manage multiple tasks in a deadline-driven environment. NFF is a remote-first organization with offices in Boston, New York, Philadelphia, Oakland, and Los Angeles. This is a US-based remote role, with a strong preference for candidates within commutable distance to one of NFF's offices. NFF has core business hours where we expect all staff to be available from 9:00 am to 5:00 pm local time, and occasional travel (5%) is required. What You Will Do Essential responsibilities for this role include, but are not limited to: Insurance & Collateral Tracking (30%) Identify insurance and collateral requirements from executed loan documents. Record policy details, renewal dates, and coverage requirements in TEA/Salesforce. Monitor expirations and request updated policies or certificates before renewal deadlines. Validate submitted insurance documents for required coverages, endorsements, and loss payee language. Maintain up-to-date collateral and insurance records for audits and portfolio reviews. Loan File Administration (20%) File and index borrower documents in accordance with NFF's electronic filing standards Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present Upload documents using correct naming conventions and version control Prepare organized loan file packets for internal and external audits Data Entry and Quality Control (15%) Extract key loan terms (rate, amortization, covenants, collateral conditions, guarantors, reporting requirements) from executed agreements Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation Reconcile system fields to executed documents and resolve discrepancies promptly. Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items Borrower Communications & Customer Service (15%) Serve as a collaborative point of contact for general borrower questions, providing clear information on documentation needs, reporting expectations, and next steps in their workflow Collect required documents and route complex items-such as modifications or disbursement requests-to the appropriate team member with complete supporting details Track the status of open requests across teams, follow up as needed, and ensure items move through the workflow to resolution Internal Collaboration & Process Support (10%) Partner with Portfolio Management on the collection of loan compliance documents Support the engagement with external vendors for financial spreads, credit reporting, etc. Partner with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting Assist with implementation of improved procedures, filing structures, and system enhancements Meetings and Other Duties As Assigned (10%) Attend internal and external meetings as needed As work and community/client needs change assignments, projects, and job duties will be assigned and may change Who You Are and Minimum Qualifications A bachelor's degree in a related field and minimum of three (3) years of professional, progressive experience in the nonprofit or financial services industry in loan servicing, loan administration, portfolio management, or related financial services work Understanding of lending concepts, loan documentation, collateral, and insurance requirements Strong ability to extract and interpret key terms from legal and loan documents Excellent organizational skills and strict attention to detail Strong communication skills and a customer service orientation Proficiency with Microsoft Office applications; experience with Salesforce, TEA, or other loan management systems preferred All other equivalent combinations of work experience and training/education will also be considered The Strongest Candidates Will Have/Be Commitment to NFF's values and mission Learning orientation and commitment to continuous improvement, learning, and advancing equity in lending practices Ability to work independently and effectively in a remote environment and build strong relationships with colleagues and partners across geographies and time zones Willingness to collaborate with a dynamic and mission-driven team Strong time management and organizational skills with the ability to effectively manage multiple priorities and deadlines in a fast-paced environment Benefits and Compensation NFF offers a generous benefits package that currently includes up to twenty (20) paid holidays/business closure days, three (3) floating holidays, unlimited flexible time off, group medical insurance with a funded health reimbursement account, dental and vision plans, life insurance and disability plans, a retirement plan with both a non-elective employer contribution (4%) and additional match contribution (2%), a “work from home” fund, and flexible spending accounts to cover health, dependent care, and commuter costs. This is an exempt, full-time role with an annual salary range of $80,600 - $87,100. A compensation offer is based on a candidate's background and years of relevant experience, with consideration for internal equity. Because of our strong commitment to equity and growth, we do not negotiate compensation offers. NFF is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, NFF complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. NFF also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. NFF does not employ individuals based outside of the United States. Click here to view NFF's Fair and Equitable Practices.
    $80.6k-87.1k yearly Auto-Apply 1d ago
  • Sr. Administrative Associate

    Penn Mutual 4.8company rating

    Remote job

    The Sr. Administrative Associate performs diverse administrative duties in the field office, following established routines under general supervision. This role requires a working knowledge of insurance and securities products, office and company policies and procedures to support field manager and financial professionals in their sales and marketing operation. We've embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work. Responsibilities Processes all new business to include: review of applications and forms for accuracy; electronic submission of applications; ordering requirements, electronic follow-up on all pending cases until completion. Provides new business updates and reports to Financial Professionals and Field Manager on pre issue and post issue requirements via voicemail, email or fax. Builds strong relationships with Home Office, Underwriting, HTK, and other 3rd party administrators in order to handle underwriting and securities issues. Prepares basic illustrations as needed Provides excellent and proactive service to financial professionals and policyholders Skills and Abilities Excellent organizational skills and ability to set priorities Proficient in Microsoft Office Suite and Outlook Strong written and oral communication skills Ability to interact with field staff, financial professionals and home office employees Consistently meets deadlines Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement. Ability to build strong working relationships and work with others in a collaborative team environment. Education H.S. Diploma or Equivalent Required Experience 3-5 Years of insurance/securities or relevant outside experience Required Licenses FINRA Series 6 Preferred or FINRA Series 7 Preferred All Penn Mutual employees exemplify our Shared Commitment: Doing what's right today, together, for the promise of a brighter tomorrow. The feelings are mutual: Care. Respect. Belonging. Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship, age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law. Leaders may, at their discretion, change the responsibilities in this position description at any time due to reasonable accommodation and/or other business reasons. About the Penn Mutual Life Insurance Company Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people's ability to enjoy every day. Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses. We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC. For HTK ONLY: About HTK Hornor, Townsend & Kent, LLC (HTK) is a broker-dealer and registered investment adviser supporting independent financial professionals across the U.S. For more than 50 years, HTK has been the trusted partner supporting financial professionals on their path to success. HTK is committed to offering its financial professionals the independence to build their practice their way through the delivery of a flexible platform, leading solutions and personalized service. Hornor, Townsend & Kent, LLC (HTK) is a wholly-owned subsidiary of The Penn Mutual Life Insurance Company. Member FINRA/SIPC. Visit ************ For PMAM ONLY: About Penn Mutual Asset Management Penn Mutual Asset Management is a registered investment adviser and wholly owned subsidiary of The Penn Mutual Life Insurance Company. Penn Mutual Asset Management is dedicated to creating value through a prudent, thoughtful, and rigorous investment decision-making process. We tailor our proven approach to generate solid risk-adjusted returns that result in consistent earnings, while balancing the need for capital preservation to achieve each client's strategy and goals. Base Salary: $50,000- $62,000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit ******************* Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
    $50k-62k yearly Auto-Apply 4d ago
  • Senior Associate, Fund Administration (Core IS)

    Juniper Square 4.2company rating

    Remote job

    Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology - all while contributing as a member of a values-driven organization - we want to hear from you. Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. About your role Our Investor Services team is an exciting and quickly growing team at Juniper Square that is responsible for tackling high priority workflows for our Fund Administration and Deal Services customers. We are seeking a Senior Associate to act as a trusted partner to our real estate private equity customers and their investors. You will act as a generalist, performing a variety of critical activities across a broad set of our services clients. This will involve delivering administration solutions, payments and compliance services. You will grow your project management, communication, customer management, and process improvement skills while delivering positive outcomes to clients and directly impact our customers' day-to-day operations. What you'll do Build knowledge of our evolving software and the real estate private equity industry. Advance use of Juniper Square software to support our fund administration and investor services clients. Perform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completeness. Support customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processes. Monitor customer health and provide feedback to internal teams. Expert ability to communicate operational best practices to clients, while escalating any scope of work deviations to management. Manage treasury related activities such as logging LP contributions and handling payments for clients. Investigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requests. Identify and flag areas of improvement including operational controls, to team leads and/or managers Qualifications 2-8 years experience in fund administration or investor services related roles High level of integrity and desire to consistently do the right thing for our customers and for the business Strong written and verbal communication skills High level of attention to detail, delivering quality outcomes to our clients. Ability to be a self-starter: you identify problems and take ownership of finding and implementing solutions Highly flexible and adaptable to change; ability to handle multiple projects at once while staying close to the details You see opportunity in ambiguity; this is the right role for you if you have a vision for building something new and big! At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We'd love to hear from you. Compensation Compensation for this position includes a base salary, and a variety of benefits. The U.S. base salary range for this role is 75,000-90,000 USD and the Canadian base salary range for this role is 80,000-95,000 CAD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Benefits Competitive salary and meaningful equity Health, dental, and vision care for you and your family Flex Time Off in addition to company paid holidays Generous paid family leave, medical leave, and bereavement leave policies 401k retirement savings plan Healthcare FSA and commuter benefits programs Freedom to customize your work and technology setup as you see fit Professional development stipend Monthly work from home wellness stipend while we're all remote Mental wellness coverage including live coaching and therapy sessions #LI-BA1 #LI-Remote
    $34k-49k yearly est. Auto-Apply 7d ago
  • Senior Associate, Warehouse Administration & Finance Operations

    Situsamc

    Remote job

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! This position will have primary focus on day-to-day operational support of the Warehouse Financing business. Display knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams. Essential Job Functions: The incumbent owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised. Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes Manage and update key documents to support WFS Clients policies & procedures, service level agreements (i.e., performance metrics) and client deliverables. Ability to translate term sheets and rules in ProMerit; meet client requirements and deadlines Create, participate, and provide feedback in prospective client meetings and internal documentation Manage the day-to-day execution of client needs for onshore clients. Manage time and tasks to Service Level Agreements agreed to with client Coordinate across functional teams, Warehouse Administration Services, ProMerit implementation and product specialist teams. Communicate professionally and timely with clients via conference calls, Teams and email Lead client meetings to document business use cases and demonstrate ProMerit functionality Exhibit ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires Liaise with teammates to ensure seamless coverage of all client requirements Knowledge share with junior team members to help develop and enhance skills Other activities as assigned by your manager Qualifications/ Requirements: Bachelor's degree or equivalent from four-year College or technical school or equivalent combination of education and experience Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent. 5+ years related industry experience and/or training preferred Knowledge of mortgage warehouse lending; including the use and support of the ProMerit technology platform, operational activities, and client services. Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly. Proficient skills in MS Excel, PowerPoint, Word, WLS and ProMerit (preferred) Self-motivated and ability to independently follow items through completion Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics. Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies. Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations. Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments. Ability to work independently in a remote work environment. Understanding of ADO, WLS, and SQL coding a plus Ability to work in a highly regulated industry with adherence to internal and external compliance requirements related to AML, funds transfer policies, client confidentiality and data security. #LI-REMOTE Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $57,000.00 - $108,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal
    $34k-47k yearly est. Auto-Apply 15d ago
  • Senior Administrative Associate

    University of Texas at Austin 4.3company rating

    Remote job

    Job Posting Title: Senior Administrative Associate * --- Hiring Department: Department of Psychiatry * --- All Applicants * --- Weekly Scheduled Hours: 40 * --- FLSA Status: Non-Exempt * --- * --- Expected to Continue Until Aug 31, 2026 * --- Location: AUSTIN, TX * --- Job Details: General Notes This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women. The University of Texas Dell Medical School is a Health Related Institution (HRI) for the TCMHCC. The Senior Administrative Associate will work as part of the External Relations and Education Team that supports all Dell Medical School Texas Child Mental Health programs, including the Perinatal Psychiatry Access Network (PeriPAN) and Child Psychiatry Access Network (CPAN), Texas Child Health Access Through Telemedicine (TCHATT), Youth Aware of Mental Health (YAM), and other related mental health programs. CPAN and PeriPAN provide primary care clinic providers and OBGYNs prompt access to on-call psychiatrists for expertise in assessment, treatment, and referrals for pediatric and/or perinatal patients with a mental health challenge. TCHATT provides telemedicine or telehealth services to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services. YAM is a school-based program for students in eighth through 12th grades to learn about and explore mental health. This position has an end date of 8/31/2026 but may be renewable based on funding availability, work performance, and progress toward goals. Funding is expected to continue. A flexible working arrangement may be accommodated based on program needs and with supervisor approval. This position may require occasional on-site work. Remote work will require reliable internet access and a private, distraction-free workspace. Purpose The Senior Administrative Associate will support CPAN, PeriPAN, TCHATT, YAM, and other related mental health programs with meeting and event management, patient referrals, communications, promotional supply inventory, data documentation, and other administrative duties. This role will support the External Relations and Education Team to increase the visibility and impact of these programs in accordance with statewide goals. Responsibilities * Support scheduling of virtual and on-site meetings, webinars, and outreach events with school districts and/or community organizations. * Assist with calendar management for outreach-related events, workshops, and meetings. * Manage email correspondence for outreach and program activities. * Create agendas and arrange logistical details for meetings and events. * Organize receipts and documentation required for reimbursement. * Determine appropriate referrals based on the patient's clinical background. * Enhance and maintain a database of community providers who accept referrals from TCHATT, CPAN, and PeriPAN. * Maintain updated referral records. * Track patient referrals across programs. * Use the Electronic Medical Record to communicate referral information to the team. * Develop and maintain program materials such as FAQs, charts, graphics, reports, dashboards, websites, workflows, and instructions. * Maintain accurate and professional correspondence logs, files, databases, and other tracking systems. * Schedule time for communications and document review. * Participate in activities that support an organizational culture of learning, collaboration, and collective responsibility. * Assist with staff hiring, onboarding, and offboarding processes. * Maintain current inventory records for paper and promotional supplies. * Develop estimates for supply needs. * Organize purchase requests. * Coordinate purchase orders. * Assist in data entry and data collection for program monitoring and evaluation. * Maintain accurate and timely data documentation for reporting, auditing, and continuous improvement. * Support alignment with legislative mandates and institutional goals. * Perform other duties and special projects as assigned. Required Qualifications * Bachelor's degree and three years of experience in administrative support, operational support, or customer service; or a high school diploma/GED with seven years of experience * Experience working in a medical, mental health, educational, or related setting * Excellent communication skills * Basic proficiency with Microsoft Office programs (Excel, PowerPoint, Word, Outlook, Visio, etc.) * Relevant education and experience may be substituted as appropriate Preferred Qualifications * Bachelor's degree and more than five years of experience providing high-quality administrative or operational support in a medical, mental health, or education setting * Experience with Google Suite products * Experience with database management * Professional demeanor with tact and respect at all times Salary Range $49,000+ depending on qualifications Working Conditions * Repetitive use of a keyboard at a workstation * Use of manual dexterity * Occasional weekend, overtime, and evening work to meet deadlines * As the University transitions to increased on-site work, the manager will work with the employee to identify the needs of the college/school/unit and will communicate the days and/or times the employee is expected to report on-site, up to 40 hours per week. These needs will be reviewed regularly, and ample notice will be provided for any changes. Remote work will require reliable internet access and a suitable, distraction-free workspace. Required Materials * Resume/CV * 3 work references with their contact information; at least one reference should be from a supervisor * Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. * --- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. * --- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. * --- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. * --- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. * --- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. * --- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. * --- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: * E-Verify Poster (English and Spanish) [PDF] * Right to Work Poster (English) [PDF] * Right to Work Poster (Spanish) [PDF] * --- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
    $49k yearly 40d ago
  • Project Management Support Supervisor (REMOTE)

    Niagara Bottling 4.2company rating

    Remote job

    At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: * Work in an entrepreneurial and dynamic environment with a chance to make an impact. * Develop lasting relationships with great people. * Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. Project Management Support Supervisor (REMOTE) The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule. Essential Functions * Analytical Support of Line Operations throughout all Niagara Plants * Utilize system tools to analyze efficiencies of current line operations * Identify high-level risk areas within each line by site * Encourage root cause corrective action * Develop automated reporting tools for management team - at each site and corporate office * Working with Vendors in Enhancing Current System Infrastructure * Identify opportunities within current systems * Work with Vendors to determine compatibility with Niagara systems * Provide recommendations to senior staff of appropriate enhancements * Negotiate with Vendors on contracts and service agreements * Project Management * Operate as on site leader during projects (primarily annual overhauls) * Manage and supervise 4 department mechanics and work with entire plant maintenance team * Be responsible for all technical issues related to project * Be responsible for all vendor issues related to project * Handle all personnel issues with management and HR support * Serve as liaison between plant management and department management * This function represents 75% of department responsibilities * Training Development * Develop SOPs and job aids through observation and analysis * Utilize technician expertise to disseminate individual knowledge throughout department and company * Work with site specific leaders in resolving system obstacles * Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders * Special Assignments * Execute various tasks that may not fall under scope of any other department employee * Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc. * Travel Requirements: Approximately 100% of the year * Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment. * This position requires the incumbent to possess and maintain a valid drivers license. * Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice. Competencies * Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc. * Able to translate data into recommendable actions to senior staff * Strong analytical and problem solving skills * Self-Motivated with a proven record of taking the initiative * Able to work with minimal supervision * Detail-Oriented with Excellent Oral and Written Communication Skills * Able to execute tasks in a very dynamic and ever-changing environment * Exercise sound judgment and ability to work effectively with a diverse workforce Qualifications * Minimum Qualifications: * 2 Years - Experience in Field or similar manufacturing environment * 2 Years - Experience managing people/projects * experience may include a combination of work experience and education * Preferred Qualifications: * 4 Years - Experience in Field or similar manufacturing environment * 4 Years - Experience managing people/projects * experience may include a combination of work experience and education Education * Minimum Required: * Bachelor's Degree in Business Administration or other related field * Preferred: * Master's Degree in Business Administration or other related field Typical Compensation Range Pay Rate Type: Salary $71,314.38 - $103,405.86 / Yearly Benefits Our Total Rewards package is thoughtfully designed to support both you and your family: Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package. * Paid Time Off for holidays, sick time, and vacation time * Paid parental and caregiver leaves * Medical, including virtual care options * Dental * Vision * 401(k) with company match * Health Savings Account with company match * Flexible Spending Accounts * Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members * Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements * Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan * Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. * Tuition reimbursement, college savings plan and scholarship opportunities * And more! *********************************************** * *Los Angeles County applicants only Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees. Niagara Plant Name CORP-OFFSITE
    $71.3k-103.4k yearly 60d+ ago
  • Senior Lease Administration Associate - Abstractions (Remote, India)

    Mohr Partners 4.1company rating

    Remote job

    Job DescriptionDescription: Job Summary/Mohr Intro. Mohr Partners, Inc. is looking for a qualified individual to join our Lease Accounting team. The ideal candidate should be prepared to work in a fast-paced collaborative environment while managing the full scope of administrative services for our clients. Essential Functions Abstract & review client leasing details and will gain visibility to client deliverables driving key initiatives for the client Understand the basics of Lease Administration and will be a key player in ensuring accuracy and management of client leasing management Ensure accurate reporting and reconciliation of information, and foster critical relationships between various individuals, teams, and our clients Be responsible for the full scope of Lease Administration abstraction services including: Coordination of abstractions from transition team Coordination of abstractions required from regional teams Project assignment and tracking of QC process Client/vendor/landlord relationship management Review CAM and other escalations & real estate tax invoices Review data entry, validation, and management of lease documents Review rent variance analysis and rent payment processing Review Subtenant account management, and billing/collections of third-party tenant rents Management of project abstraction services Continuous monitoring, tracking, and reporting of critical dates to client. Financial analysis and volume trends Partnership with outsource providers Invoice preparation Streamlining current process and driving efficiencies Approach client and key stakeholder interactions with a Customer First Mindset Support, exposure, and leadership of other special projects as assigned by manager Ensure date integrity Set-up and maintain reminders for portfolios. Identify potential conflicts in lease or other high-risk item; provide feedback and suggestions on lease language. Create and conduct audit/year-end reconciliation functions along with tracking savings. Reconcile invoices and resolve billing discrepancies; and identify any potential savings or discrepancies. Review leases relative to pertinent lease information including free rent, prepaid rent, security deposits, etc. Generate and distribute monthly, quarterly and/or annual client reports, ad hoc reports and conduct research related to client requests for information. Establish and maintain relationships with both internal/external clients. Assist in new client set-ups (when needed). Review abstracts prepared by other team members. Review and process the monthly rent files for client. Provide guidance and training to Portfolio Administrators. Review client estoppels and provide comments on issues or errors (if applicable). Assist in additional department related projects as requested. Accountable for delivery of projects against expectations, including on-budget and to outlined/agreed upon specifications Keep on top of tasks and will remain agile, as you'll often need to reorganize your time day to day, to deal with your team's changing necessities and requests. Other duties as assigned. Education & Experience Qualifications: Any Graduation Years of Experience: 5 - 8 Years Visual Lease, Pro Lease, Lease Accelerator and/or Co-Star experience preferred Proficient with Microsoft Office Suite (Word, Excel, Power Point) Certificates and/or Licenses n/a Other Skills & Abilities Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to work independently and within a team to build relationships and interact effectively with business partners and clients. Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload. Understanding of and commitment to client services. Willingness to take on new challenges, responsibilities, and assignments. A desire to work within a diverse, collaborative, and driven professional environment. Physical Requirements Involves work of a general office nature Typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day and may involve periods of standing, such as operating at a copier/fax/scanner Regularly required to talk, hear, and use hands and fingers to write and type Ability to speak clearly so others can understand you Ability to read and understand information and ideas presented orally and in writing Ability to communicate information and ideas in writing and orally so others will understand Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays As an MBE with a full inclusion culture, Mohr Partners Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Requirements: Must have experience with Airport Leases
    $28k-39k yearly est. 26d ago
  • UKG Support Supervisor

    Cushman & Wakefield 4.5company rating

    Remote job

    Job Title UKG Support Supervisor The UKG Support Analyst will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. Role Purpose Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with HR, Payroll, and IT teams to maintain compliance and optimize system functionality. Job Description · Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM. · Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements. · Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis. · Document configuration changes and maintain accurate records in the designated tracking system. · Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements. · Provide guidance and knowledge transfer to end-users and super users as needed. · Escalate complex issues to senior support or technical teams when necessary. Required Skills & Qualifications · 3-5 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration. · Proven ability to build new configurations and manage ongoing support independently. · Solid understanding of workforce management principles, timekeeping, and payroll processes. · Strong troubleshooting skills and ability to resolve configuration issues efficiently. · Excellent written and verbal communication skills. · Ability to work independently and manage priorities in a fast-paced environment. Preferred Skills & Qualifications · UKG Pro WFM certification or equivalent training. · Experience with ticketing systems and IT Service Management practices. · Proficiency in MS Excel and Smartsheet for data analysis and reporting. Soft Skills · Strong collaboration and communication skills. · Flexibility and adaptability in a dynamic environment. · Ability to engage effectively with all levels of the organization, from leadership to individual contributors. · Critical thinking and problem-solving skills. · Ability to export and present data clearly for leadership consumption. KPIs SLA adherence for ticket resolution. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 72,250.00 - $85,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ************** or email ***********************. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”
    $72.3k-85k yearly Auto-Apply 10d ago
  • Reporting Support Supervisor

    Paylocity 4.3company rating

    Remote job

    Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. Position Overview The primary function of the Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training, and mentoring to their team, ensuring all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits, as well as offer praise and positive promotion of a job well done. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Supervise the work of their assigned team on a day-to-day basis which may include the delegation of work assignments Act as a liaison to other groups and departments to support team initiatives, and provide guidance on client expectations and timelines driving to a successful resolution Identify and work to remove obstacles that team members face in accomplishing their tasks Assist with hiring and onboarding new team members Provide training and assist with coaching and development of new and existing team members Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager Compile performance metrics for team to be delivered to leadership Develop and collaborate with leadership on best practices and ways to improve the team's performance Lead team initiatives and execute on strategy Represent Tech Ops in cross team client escalations/departmental issues and strategize on solution ideas Occasional Travel may be required All other duties as assigned by Manager Education and Experience Bachelor's degree preferred or equivalent work experience in related field At least 2 years of experience in a lead or mentor position required At least 3 years of experience in Payroll and HR industry required Strong technical aptitude Comfort/experience communicating with Executive level leadership internally or client facing Lean Six Sigma experience preferred Demonstrated ability to thrive in an autonomous environment with minimal direction A client first mentality and ability to demonstrate and teach excellence in client facing interactions. Thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers Bachelor's degree preferred Computer Science, CIS, MIS or equivalent work experience Experience with Paylocity's Payroll product strongly preferred Physical requirements · Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. · Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $63,600- $90,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:
    $63.6k-90.8k yearly 17d ago
  • Supervisor Mortgage Support- Disclosures

    City National Bank 4.9company rating

    Remote job

    *SUPERVISOR MORTGAGE SUPPORT* WHAT IS THE OPPORTUNITY? The Mortgage Support Supervisor provides leadership, guidance and support to a team of mortgage support specialists who complete fulfillment support tasks such as disclosing all initial loan package disclosures and initial closing disclosures as well as all re-disclosures in accordance with TRID. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall task management. This includes but is not limited to -task monitoring, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's. WHAT WILL YOU DO? * Oversee the generation of initial/revised loan estimates and closing disclosures: Ensure the team accurately prepares and delivers loan estimates and closing disclosures within regulatory timelines, maintaining compliance and precision. * Manage fee retrieval and accuracy analysis: Direct the process of retrieving and reviewing fees to ensure accuracy, identifying discrepancies and implementing corrective measures as needed. * Evaluate change of circumstance requests: Guide the team in assessing the validity of change of circumstance requests, determining whether re-disclosure is necessary, and ensuring compliance with regulatory requirements. * Ensure timely issuance of TRID disclosures: Monitor and enforce adherence to TRID requirements, ensuring all necessary disclosures are issued promptly and accurately. * Supervise automated compliance testing: Oversee the execution of automated compliance testing, review alerts, and ensure appropriate actions are taken to address and clear any issues. * Review originator-submitted files for completeness: Lead the review process to verify that all credit, income, and asset documentation submitted by originators is complete and meets established standards. * Responsible for effectively managing the team pipeline to ensure all departmental SLA's are met and/or exceeded. * Responsible for training, motivating and counseling staff and holds every colleague on their team accountable for results including compliance and all metrics set forth by management. * Ensures all colleagues on their team operate in accordance with the established workflow. * Serves as a single point of contact for all escalated matters. * Develop relationships with other leaders and staff to promote a positive and customer centric environment. * Monitor and assess team performance and activities. * Other duties as/or assigned by management. * Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded. * All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelors Degree Preferred * Minimum 5 years of mortgage experience including management in a mortgage banking company or related financial institution required. * Minimum 5 years of experience working with FNMA/FHLMC guidelines and standard industry guidelines required. * Minimum 5 years of experience of state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required * Empower LOS Preferred *Additional Qualifications* * Must be detailed oriented and possess management skills with emphasis on planning, organization and scheduling. * Excellent verbal and written communication skills sufficient to interact with staff, internal and external contacts. * Proficient computer skills with experience using Microsoft Suite and Empower LOS. * Very good analytical skills are beneficial. * Ability to pay close attention to detail, and work under deadlines *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $71.9k-114.8k yearly 48d ago
  • Product Support Supervisor

    Taxact Inc.

    Remote job

    Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team. This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive. POSITION SUMMARY: The seasonal Product Support Supervisor will be responsible for assisting management with leading the daily operations in a fast-paced environment. You will be responsible for training and mentoring our staff who provide customer service to our TaxAct individual tax filers. You will be responsible for managing individuals and completing projects and tasks. This position requires you to be self-motivated and be able to manage time well to meet metrics and deadlines. ESSENTIAL DUTIES & RESPONSIBILITIES: Major responsibilities of the Supervisor position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Supervise, coach, and assist seasonal and permanent agents. Mentor and coach agents provide weekly one-on-one progress tracking and mentoring/coaching sessions with agents assigned to you and assist with day-to-day questions. Provide progress tracking updates to your assigned agents both during training and season so they are aware if they are achieving their individual goals. Monitor live phone calls and chats daily and provide immediate feedback and coaching as necessary to ensure agents are providing accurate information and professional support to all customers. Monitor agent schedules for adherence. Reconcile timecard data to production data for each pay period. Investigate differences to ensure agents are paid accurately for their time assisting customers. Process the timecards bi-weekly. Perform ongoing monitoring for quality assurance and suggest adjustments to queues/staffing to ensure service levels are met. Consistently run reports in systems and monitor live queues to ensure calls and chats are being handled appropriately and not exhibiting call or chat avoidance or other unacceptable behaviors. Work with management to ensure proper messaging around performance expectations is conveyed. Make suggestions to management on business process improvements based on call/chat monitoring results. Communicate trending issues to management. Facilitate all new hire training to all agents ensuring they are set up for success. Review, edit, help create by screen sharing and make suggestions on all training materials in partnership with the Learning & Development team. Assist agents when needing technical and operational support, including product questions and product navigation. Perform quality assurance (QA) of agent interactions. Based on customer interactions, propose needed responses for the knowledge base. Provide friendly support to all external customers in compliance with established processes and metrics. Handle all customer escalations and/or concerns that are sent to our team by agents requesting a customer escalation or the senior leadership team receiving from a customer. Research and troubleshoot customer issues. Responsible for support operations and processes for agents. Inspire team and peers with positivity and leadership. Receive feedback and coaching from management and quickly adapt or apply the feedback Additional job duties as needed. EDUCATION & EXPERIENCE: Knowledge and work experience with desktop and browser-based applications a plus. 2 - 3 years of remote call center supervisory experience or equivalent experience preferred. Experience using tax software preferred. Basic tax knowledge required. At least 2 years of Microsoft Suite experience including Teams, SharePoint, and OneNote. B2C or B2B experience a plus. Excellent written and verbal communication skills. Attention to detail. Ability to multitask. Ability to adapt quickly and in a positive manner to change Strong problem-solving skills. Excellent time management skills. Resilient, dedicated team player who helps maintain a positive work environment. Flexibility with scheduling - days, nights, and weekends At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at ************** or by calling ************ to speak with a member of the HR Talent Acquisition team.
    $38k-57k yearly est. Auto-Apply 9d ago
  • Conflict Checks Senior - National Office

    UHY 4.7company rating

    Remote job

    JOB SUMMARYAs a Conflict Checks Senior, you will play a key role in supporting the firm's commitment to independence and ethical compliance. You will assist in the day-to-day management of the firm's conflict checking and entity independence processes, helping engagement teams identify, evaluate, and address potential conflicts. This includes reviewing flagged conflicts, conducting preliminary research, providing guidance, and escalating issues as appropriate to ensure compliance with regulatory and firm standards. This role reports to the Independence and Ethics Compliance Leader of the UHY LLP National Office and works closely with the Conflict Checks Manager to maintain alignment with the firm's ethical and regulatory obligations. Conflicts & Independence Responsibilities Coordinate and execute the day-to-day conflict check process by reviewing potential conflicts identified through the firm's conflict checking system, researching client and engagement relationships, and advising engagement teams on independence considerations prior to client acceptance Evaluate conflict check submissions and prepare recommendations for escalation to the Manager, Independence and Ethics Compliance Leader, or Independence Committee when higher-level review is required Support the investment audit process by tracking auditee selections, reviewing initial findings, and preparing summaries for Manager review Monitor independence-related updates issued by regulatory bodies (e.g., AICPA, PCAOB, SEC, DOL, GAO) and assist in assessing impacts on firm processes and tools Maintain and update conflict monitoring systems and tools (e.g., Intapp, Entity-tree management), ensuring accuracy and completeness of data and identifying opportunities for process improvements Respond to inquiries from UHY engagement teams and UHY international network firms by performing initial research and providing preliminary guidance or escalation recommendations Contribute to training and awareness efforts by providing real-case insights and feedback to help refine the firm's training related to conflict checks and independence. Collaboration and Quality Management Support the Manager in contributing to UHY LLP Management Committee discussions by preparing updates, summaries, and documentation related to conflicts and independence procedures Apply knowledge of quality management standards to help maintain processes and monitoring activities that support independence and ethics compliance Collaborate with National Office team members to help document and evaluate controls related to conflict checking and independence, including gathering process information and coordinating testing activities Assist in maintaining standardized conflict check procedures and identifying opportunities to improve consistency and efficiency across engagement teams Coordinate communication with independence personnel across UHY international network firms to support consistency and responsiveness on shared engagement matters Supervisory responsibilities N/A Work environment Work can be conducted remotely or in a professional office environment with minimal distractions Physical demands Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time Must be able to lift up to 15 pounds at a time Travel required Travel of 5% to 10% is required for attendance at conferences, attendance, and/or facilitation of in-person training and National Office Team Meetings Required education and experience Paralegal certificate or related experience performing conflict checks in a professional services firm 3+ of experience in public accounting, at a law or professional services firm, including time spent supporting independence, compliance, or conflicts Preferred education and experience Experience with Intapp, Deltek Maconomy, and Salesforce Familiarity with the implementation and ongoing maintenance of quality such as SQMS No. 1, ISQM1 and QC 1000 Familiarity with the Independence rules and Standards for the AICPA, PCAOB, SEC, DOL, and GAO. Familiarity with GASB standards Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice. WHO WE ARE UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms. WHAT WE OFFER POSITIVE WORK ENVIRONMENT Enjoy a collaborative and supportive work environment where teamwork is valued. ATTRACTIVE COMPENSATION PACKAGES Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual. COMPREHENSIVE BENEFIT PACKAGE Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.
    $39k-47k yearly est. Auto-Apply 26d ago
  • Supervisor, Patient Support

    Paysign

    Remote job

    As part of Paysign's Customer Care Department, the Patient Support Supervisor is responsible for leading and supervising a team of Patient Support Specialists who are primarily responsible for supporting Paysign's Patient Affordability programs. The supervisor leads and coaches the agents to ensure the team's operational goals are met and the best exceptional service is provided to Paysign's Cardholders delivered via phone, email, or sms. The Supervisor serves as the escalation point and facilitates lines of communication between their team and the other operation teams. Requirements Essential Functions and Responsibilities Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment. Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team. Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business. Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists. Provides necessary reports to leadership on a daily, weekly, and monthly cadence. Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments' senior leader. Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets. Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions. Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives. Assists in interviewing new hires and with training as a subject matter expert, as needed. Determines work procedures, prepares work schedules and expedites workflow. Maintains harmony among workers and resolves grievances. Other duties as assigned. Required Skills/Abilities Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together. Familiarity with D.0 standards. Able to work with very minimal supervision. Strong sense of initiative, self-starter. Above average attention to detail. Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue. Strong interpersonal and communication skills. Ability to work in high volume environment, adhering to production standards and SLAs set by management. Strong team player and able to motivate others. Easily adapts to and supports change. Minimum Qualifications 1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager. Bachelor's degree in or equivalent education and experience is. Two or more years of experience in a supervisory role preferred. Two or more years in an inbound customer service environment preferred. Proficient in Salesforce.com and MS Office tools. Working Conditions Work is generally performed within an indoor office environment utilizing standard office equipment. Travel: This position does not normally require overnight travel. Remote Work: This position is not eligible for remote work. Supervisory Responsibilities/Accountabilities This position manages a team of employees in Patient Support, will report to the senior leader of the department and is responsible for development and performance management of his/her team members. Physical Requirements General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members. Salary Description $50,000 per year
    $50k yearly 17d ago
  • Supervisor, Patient Support

    Paysign Inc.

    Remote job

    Job DescriptionDescription: As part of Paysign's Customer Care Department, the Patient Support Supervisor is responsible for leading and supervising a team of Patient Support Specialists who are primarily responsible for supporting Paysign's Patient Affordability programs. The supervisor leads and coaches the agents to ensure the team's operational goals are met and the best exceptional service is provided to Paysign's Cardholders delivered via phone, email, or sms. The Supervisor serves as the escalation point and facilitates lines of communication between their team and the other operation teams. Requirements: Essential Functions and Responsibilities Leads, coaches, develops, communicates, and mentors each team member to reach their full potential and to cultivate a respectful, positive and customer centric environment. Monitors productivity, quality, attendance, teamwork, and overall performance of each team member and of the collective team. Seeks to identify and recommend improvements to systems, policies and procedures while staying in touch with the needs of the employees and the needs of the business. Willingly receives and professionally handles escalated calls transferred from Patient Support Specialists. Provides necessary reports to leadership on a daily, weekly, and monthly cadence. Addresses behavioral, attendance related, and job performance issues with team members under the guidance of the departments' senior leader. Acts on both positive and negative performance trends to recognize employees and to ensure attainment performance targets. Provides communication and follow-up to ensure representatives are fully informed of all new product information, procedures, client needs, and company related issues, changes or actions. Conducts team meetings and employee one-on-ones to communicate, coach and achieve performance objectives. Assists in interviewing new hires and with training as a subject matter expert, as needed. Determines work procedures, prepares work schedules and expedites workflow. Maintains harmony among workers and resolves grievances. Other duties as assigned. Required Skills/Abilities Strong understanding of the life cycle of a pharmacy claim, and how manufacturers, PMBs and pharmacies fit together. Familiarity with D.0 standards. Able to work with very minimal supervision. Strong sense of initiative, self-starter. Above average attention to detail. Problem solver, able to understand underlying technical components of various operational tools and identify when there is a larger issue. Strong interpersonal and communication skills. Ability to work in high volume environment, adhering to production standards and SLAs set by management. Strong team player and able to motivate others. Easily adapts to and supports change. Minimum Qualifications 1 year minimum, 2 or more preferred years of direct pharmacy claims processing experience at a pharmacy (specialty preferred) or a pharmacy benefit manager. Bachelor's degree in or equivalent education and experience is. Two or more years of experience in a supervisory role preferred. Two or more years in an inbound customer service environment preferred. Proficient in Salesforce.com and MS Office tools. Working Conditions Work is generally performed within an indoor office environment utilizing standard office equipment. Travel: This position does not normally require overnight travel. Remote Work: This position is not eligible for remote work. Supervisory Responsibilities/Accountabilities This position manages a team of employees in Patient Support, will report to the senior leader of the department and is responsible for development and performance management of his/her team members. Physical Requirements General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds; and walking and standing for long periods of time to support team members.
    $32k-49k yearly est. 14d ago

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