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Senior administrator skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Dr. Anna Frank,

Eileen Cyr Ed.D.

Below we've compiled a list of the most critical senior administrator skills. We ranked the top skills for senior administrators based on the percentage of resumes they appeared on. For example, 10.3% of senior administrator resumes contained customer service as a skill. Continue reading to find out what skills a senior administrator needs to be successful in the workplace.

15 senior administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior administrators use customer service:

Promoted from Senior Customer Service Representative, responsible for reviewing, resolving and expediting customer service complaints and service issues.
Directed development, planning and implementation of enrollment, eligibility and customer service functions for all lines of business.

2. SR

Here's how senior administrators use sr:

Managed daily administration for approximately 15 people reporting to Vice President including Sr. Directors and Brand Managers.
Provided Sr. Level Admin Assistance to the Business Operations Director of Government Systems Division in day to day operations.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how senior administrators use troubleshoot:

Documented complete server architecture and solutions to troubleshoot performance, scheduling and server related issues.
Provided administration support, to maintain deployed applications and troubleshoot any problems that arise.

4. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how senior administrators use linux:

Support of Disaster Recovery including * Validation of production Oracle application and Linux servers * Business continuity testing
Commended for upgrading BMC Remedy ARS software from version 7.1 to 8.1 with zero downtime on Windows and Linux operating systems.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how senior administrators use data entry:

Supervised four-member Fulfillment department handling data entry, literature distribution, and corporation's customer loyalty program.
Performed electronic documents entry, data entry, and preparations of depositions and scheduling.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how senior administrators use hr:

Communicate regularly with HR Businesses nation-wide to present wellness initiatives and gather feedback.
Collaborate with Corporate Human Resources regarding Corporate HR program changes and improvements.

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7. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how senior administrators use java:

Customized Business Rules implementation through BPEL using java to fit the application requirements.
Integrated Mainframe Applications with Java Applications and with SAP Financial/Material systems.

8. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how senior administrators use unix:

Provided technical ability to perform problem resolution procedures UNIX and storage systems.
Supported all components of the network including Microsoft, UNIX, routers, switches, PBX, remote access and more.

9. PowerPoint

Here's how senior administrators use powerpoint:

Managed calendar and arranged travel; coordinated meetings and events; created PowerPoint presentations; prepared correspondence and approved expense reports.
Designed and created top-level PowerPoint presentations as well as edited and proofed all presentations and reports for accuracy.

10. Dashboards

The dashboard is a data management tool used for business intelligence. Dashboards, store, organize and display the scattered data in one system providing easy access to information whenever required. The data is displayed using advanced data visualization techniques, allowing users to understand the intricate patterns in their data. Dashboards make it easier to draw parallels between different data metrics and help in the identification of data trends.

Here's how senior administrators use dashboards:

Delivered different MicroStrategy projects to address the Customer Care and Billing System using reporting and dashboards.
Created and Customized Application Dashboards using Dashboard Designer to meet the requirements of higher level analysis.

11. Windows Server

Here's how senior administrators use windows server:

Led the following upgrades and/or migrations: o Windows Server 2003 and Exchange Server 2003; o Live Communication Server 2003.
Worked on publishing daily Production builds for First Tennessee Bank website on Windows Server 2003/2008.

12. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how senior administrators use medicare:

Monitor data quality and integrity of internal systems and applications and CMS (Centers for Medicare & Medicaid Services) extracts.
Managed successful execution of a Medicare corrective action plan and was the Compliance representative for the Part D implementation team.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how senior administrators use technical support:

General administrative duties which included travel scheduling for technical support personnel and engineering group.
Provided technical support for existing cubes, problem identification, resolution and documentation.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how senior administrators use payroll:

Processed weekly and semi-monthly corporate payroll, garnishments, wire transfers along with preparing reports using computer-based spreadsheets and related software.
Assisted payroll department during weekly processing to ensure appropriate benefits compensation was paid to vendors.

15. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how senior administrators use san:

Collaborated with SAN administrators to provision new Clarion storage.
Processed medical billing for Anesthesiologist in San Diego.

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What skills help Senior Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What senior administrator skills would you recommend for someone trying to advance their career?

Eileen Cyr Ed.D.

Professor, Springfield College

The pandemic, the polarization of the election, and the Black Lives Matter movement have reinforced today's educators' need to understand how to create a safe learning environment and build a school community. I would encourage students in a gap year to educate themselves on Social Emotional Learning (SEL) and Family and Community Engagement (FACE). This can be accomplished via independent research, participation in MOOCs, and service projects.

What type of skills will young senior administrators need?

Veronica Cochran

CEO, International Association of Administrative Professionals

Those entering the administrative profession in the upcoming years will find it beneficial to understand what it means to be a strategic partner to their direct manager/supervisor, department, and organization at-large. As strategic partners, their role will extend beyond being a support person. It will involve strategically aligning oneself to fulfilling the organization's mission and vision while achieving business outcomes and success. The following skills will optimize both professional and organizational effectiveness:

1. Time management and organization
2. High EQ and interpersonal communication
3. Leadership effectiveness and accountability
4. Relationship management - (high inclusion capacity and high collaboration)
5. Problem-solving and innovation
6. Strategic planning and adaptability

Do you want to know more?

List of senior administrator skills to add to your resume

The most important skills for a senior administrator resume and required skills for a senior administrator to have include:

Customer Service
SR
Troubleshoot
Linux
Data Entry
HR
Java
Unix
PowerPoint
Dashboards
Windows Server
Medicare
Technical Support
Payroll
SAN
Strong Analytical
Excellent Interpersonal

Appeals
BI
SQL Server
VMware
SharePoint
Jenkins
Administrative Functions
DNS
Provisioning
Perl
Management System
LDAP
Travel Arrangements
Backup Recovery
QA
ETL
DR

Production Environment
Red Hat
Repository
Expense Reports
User Accounts
Administrative Tasks
Informatica
Office Equipment
SLA
Collective Bargaining
DEV
SSL
PL/SQL
Oracle Sql
XML

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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