Senior advocate job description

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Key Responsibilities:

Acts as an advocate for most complex clients and claims, demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts by providing coverage advice to clients. Reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards. Facilitates client meetings, claims reviews and vendor visits. Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as required by any applicable service plan, and reviewing action plans and reserves. Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.



Required:


Bachelor's degree or commensurate experience; 5 years' related experience in claims. Strong knowledge of claim and coverage issues. Excellent written and verbal communication skills. Strong knowledge and working ability to use all claims and business related software.
Desired:


Recognized insurance designations a plus
Work Traits:


Understanding of the lines of coverage within area of responsibility. Strong organization skills and ability to maintain diverse and large workload while meeting deadlines.


U.S. Eligibility Requirements:


Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-JO1

Additional Information

HTG is currently looking to hire a Sr Client Advocate, within a company that offers growth and development.

This person will be responsible for establishing, building and maintaining sustainable client relationships. Ensures appropriate client communication, client focus and client control of priorities by coordinating with client organization at strategic, tactical and operational levels. Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges. Acts as liaison between I/S and leadership for assigned business units. Ensures that design and integration of proposed system, software and hardware solutions leads to development and growth of the business through effective use of technology.

Account Management: Acts as account manager responsible for collection, analysis, review, documentation and communication of customer needs and requirements. Ensures I/S solutions are tailored to customer's strategies by continually obtaining a complete understanding of customer's business needs from initial requirements to final implementation. Communicates quickly and accurately. Manages political and interpersonal issues. Fosters relationships between customer and I/S organization and analyzes problems, settles disputes and negotiates with customer within current contractual boundaries. Acts as specialist in client's business and generalist in I/S products/services.

Steering Support: Helps customer define business needs as specific changes and works with customer on priority setting. Allows customer to have major influence over I/S work priorities, therefore improving customer control over costs of products and services I/S delivers. Assists in definition of I/S work/audit requests and completes packaging/delivery of I/S work/audit requests estimates and supporting documentation to customer. Negotiates final estimates, authorization, and start/completion dates for each request with customer. Provides tracking of work requests to allow better control of costs. Monitors work requests to ensure delivery of products/services based on customer's priorities, estimates and dates. Updates I/S Product Catalog with product features.

Systems/Services Monitoring: Monitors service levels, reports actual versus agreed to service levels and reviews service levels with customer to determine opportunities for improvement. Establishes and reports metrics that measure I/S performance and satisfaction to customer. Reports Service Level Agreement (SLA) performance. Analyzes requested and existing SLAs for reasonableness and takes appropriate action. Reports overall customer status to I/S Management. Provides strategic consultancy support to assigned customers in defining of designing business or technological processes. Responsible for quality oversight of project work being done to ensure on-time delivery, within budget, with high quality and to customer specifications.

Internal Marketing: Takes proactive marketing approach when communicating with customer in response to external requests for change or internal I/S product activity. Focuses on customer needs and makes customer aware of potential offerings that could meet those needs and/or add value. Designs products/services with common components that can be leveraged across many customers. Establishes pricing, obtains approval by LOB management and packages/delivers to customer. Focuses communication with customer on features offered in I/S Product Catalog and works with I/S team to propose and build tailored, customer-focused solutions.

Product Improvement: Researches/discovers opportunities to employ proper subsets of I/S and its products/services. Identifies customer's strategic business strategies, finds the right products/services to fill customer's need and uses internal Marketing to sell solution. Researches/tracks industry trends and maintains knowledge of new technologies in area of expertise to better evaluate business unit service requests, requirements and proposals. Summarizes customer's business strategies and communicates customer's needs to I/S organization.
skills:
Exceptional communications (verbal and written) skills with assertive yet customer-focused style. Strong leadership, teamwork skills and the ability to communicate with all management levels. Strong technical knowledge along with strong analytical and conceptual skills. Understanding of information systems, business processes, and the key drivers and measures of success for the business unit and the organization. Knowledge of the company's business practices and direction along with the assigned business area's products and processes. Understanding/knowledge of technological trends used to bring solutions to business units. Strong business analysis experience across multiple lines of business. Strong LOB experience to include working closely with I/T in the development/implementation of systems. Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude. Demonstrated competency in management of resources to meet goals and multiple projects. Participation on multidiscipline, high-performance work teams. Ability to negotiate terms and scope of work documents. Ability to prepare and present formal presentations. Effective problem solving and conflict resolution skills.
Required Software and Tools:
Microsoft Office.Education.
Education:
Bachelor's Degree or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in any major.

This individual contributor position, combining customer service and back of house operations, is responsible for supporting the team lead, training and managing assigned team, vehicle purchase, pickup, accurately assessing, documenting and maintaining the status and appearance of Carvana's wholesale inventory. This position is not eligible for visa sponsorship.
What you'll be doing:

* Train and manage assigned team, provide in the moment coaching, feedback and mentorship.
* Manage an assigned hub-specific "Area of Responsibility" based on leadership needs
* Act as the right-hand to the Team Lead for your site.
* Support Site Leader by opening and closing site, managing site security alarm system, enabling and disabling it when necessary.
* Generate and monitor regular Carvana technologies such as: Salesforce and Tableau reporting.
* Coordinate with customers on the transaction of vehicles purchased for wholesale by Carvana.
* Frequently interact with customers in person, by phone, email, and text.
* Complete a checklist of pre-work items in order to prepare for our customer's pickup/dropoff.
* Maintain detailed notes in the customer tracking system to identify what we have missed.
* Occasionally operate Carvana vehicles on public roads to purchase wholesale vehicles from Carvana customers.
* Accurately assess and document the exterior and interior condition of Carvana's wholesale inventory by utilizing your experience with Carvana's detailed training and state-of-the-art digital tools

What the job requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

* High School Diploma or GED equivalent, or equivalent experience is required.
* Supervisory experience desired with three years experience working in customer service either in the retail or hospitality industry.
* A strong sense of urgency, the ability to pay attention to detail, and strong communication skills
* Ability to work well with others and maintain a strong understanding of teamwork.
* Ability to frequently stand, sit, walk, bend, stoop, squat and lift up to 20lbs.
* A technical aptitude that can be applied to the use of digital devices and mobile apps.
* Maintain a valid driver's license with a clean driving record, compliant with Company guidelines.
* Ability to safely operate vehicles while consistently comply with laws and policies pertaining to the operation of vehicles.
* Ability to maintain a flexible schedule consisting of night and weekend shifts.
* Ability to communicate and interact with others effectively in a professional, courteous manner.
* Ability to work indoors or outdoors regularly in all weather conditions.
* Ability to effectively communicate.
* Enthusiasm and positive energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.