Senior advocate jobs near me - 94 jobs

Senior Care Advocate (LCSW/RN)
Papas American Cafe 4.2
Remote senior advocate job
Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com. About the Role: As a Senior Care Advocate (LCSW/RN), you will support Medicare members as they navigate complex health and social needs. You will serve as a trusted guide and care coordinator, helping members overcome barriers to access care and essential community resources. In addition to interacting directly with members, you will provide supervisory support as the Care Advocates team grows. This role is ideal for someone with a strong foundation in community health work, and supervisory experience in care navigation, case management, and patient advocacy. You will be a part of Papa Community, a new business within Papa operating as a dynamic, fast-paced early stage startup. This means that you will be contributing to care delivery while also providing feedback to shape the systems and workflows behind it. Your insights working with patients will directly inform how we grow and improve. While 90% of your work will be virtual, you'll also engage in on-site visits in the community two to three times per month. What you'll do: How you will engage with members Build strong, trusting relationships with Medicare members, grounded in empathy, respect, and patience. Manage day-to-day workload communicating with members through in-bound calls, out-bound calls, and member inbox. Member communications can take place through video calls, audio-only calls, text messages and emails. Connect members to community-based social services (such as food assistance, transportation, housing support) to address health-related social needs. Support appointment scheduling and healthcare access, including provider lookups and reminders. Help members become stronger self-advocates in managing their health and care. Facilitate behavior change, provide emotional support, and offer health education. Participate in a coverage schedule that may include evenings, weekends, and holidays for urgent member needs. How you will provide care coordination Assess and prioritize members' needs, and support them in navigating health and social care systems. Develop care plans that address social determinants of health such as food security, transportation, housing, and social isolation. Clearly document interactions and support activities for members, including tracking metrics and outcomes for the member. Identify and maintain an up-to-date database of community resources to enhance the support available to members. Communicate with practitioners, home- and community-based service providers and other healthcare facilities. How you will collaborate on the team Translate your experience in case management, patient advocacy, and/or care navigation to inform improvements to the Care Advocate and member experience. Partner with your manager to improve existing Care Advocate team standard operating procedures (SOPs), develop new SOP content, and update workflows to empower the Care Advocate team to more effectively address member needs. Develop onboarding process and training materials for future Care Advocates. As the Care Advocate team grows, act as the primary touchpoint for questions from Care Advocates about how to support members. Implement pilot projects or process improvements designed to improve and expand how we serve members. Represent Papa Community at in-person events or outreach opportunities to build awareness and foster relationships with community-based organizations. Skills we look for: Outstanding communication and interpersonal skills, with an ability to build trust with members and de-escalate tensions to find satisfactory resolutions. Exceptional organizational skills and self-directed time management: You can balance multiple projects, keep track of different deadlines, and effectively context switch as needs shift throughout the day. Strong detail-orientation: You take clear and concise notes, meticulously track member activities in the care management platform, and ensure all components of the care delivery workflow is followed with the appropriate timing. Ability to multitask: You can conduct research and speak on the phone while simultaneously operating several applications. Ability to quickly research and analyze previous member interactions, live conversations, and internal data. Critical thinking and problem-solving abilities to support the unique needs of each member, and think about how to systemize hands-on learnings. Proactive and comfortable in a fast-paced environment without direct supervision, leveraging a solutions-oriented mindset to tackle ambiguous problems and strong judgment of when to escalate to your manager. Ability and willingness to adapt to changing work environments. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course of an early stage startup. Highly tech-savvy and can rapidly learn different care management systems and communications platforms. Desire to coach future Care Advocates and spend time on their professional development. Growth-mindset to continuously improve and openly receive feedback. What you bring: Active unrestricted licensure in good standing as a LCSW or RN in Florida is required, and willingness to obtain licenses in additional states as needed. For RNs, must have a Bachelor of Science Degree in Nursing from an accredited nursing school. Minimum 4 years of experience in case management, care navigation, and patient advocacy. Minimum 2 years of supervisory or leadership experience in a healthcare environment. Extensive knowledge of community-based resources and social service programs. Excitement for being in a fast-paced, high-growth and feedback-oriented environment. Access to a quiet, HIPAA-compliant space to ensure member privacy with hardwired (Ethernet) network connection that is a distraction-free environment during working hours. Experience working in community health settings, primary care settings, FQHCs or home health settings is highly valued. Understanding of Medicare and Medicaid coverage, and familiarity with applicable codes are preferred. High proficiency in Spanish is preferred. Location Remote (Florida residents only, due to region-specific needs and familiarity with local resources, services, and providers) Benefits: Medical, dental and vision insurances HSA/FSA 401(k) plan with a match up to 4% Parental leave and PTO About Papa's culture: Papa's culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community - and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person. We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed. Papa is an equal opportunity employer. We proudly support the ParityPledge for gender and racial parity at the highest levels of business.
$84k-120k yearly est. Auto-Apply 60d+ ago

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Sr. Claims Advocate
Nextinsurance66
Remote senior advocate job
ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow - that's where you come in. Every claim tells a story - and you know how to uncover the truth behind it. With sharp investigative skills and clear, compassionate communication, you guide small business owners through moments that matter. If you can connect the dots and connect with people, this role is made for you. What You'll Do: Investigate, evaluate, and resolve General Liability Bodily Injury, Property Damage, as well as Professional Liability claims, both with and without attorney involvement. Analyze coverage, liability, and damages based on policy terms, claim reports, statutes, and case law to determine appropriate claim handling. Communicate effectively with policyholders, claimants, and witnesses to gather information, provide updates, and guide the claims process. Identify and refer potentially fraudulent claims to SIU and pursue third-party subrogation opportunities where applicable. Ensure compliance with all relevant statutory and regulatory requirements across jurisdictions. Demonstrate strong customer service skills with empathy, clear communication, and a focus on resolution. What We Need: 4+ years experience handling liability claims involving bodily injury, including coverage analysis, investigation, and compliance-focused claims handling. Demonstrated history of thorough Injury Evaluation and Negotiation Skills Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills. Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License Unstoppable Qualities: Natural Curiosity Paired with Relentless Follow-Through Calm Under Pressure with a Talent for Diffusing Tension Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @ nextinsurance.com . Additionally, ERGO Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of ERGO Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website ( ******************************************* ), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position:$75,000-$105,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$75k-105k yearly Auto-Apply 1d ago
Remote Senior Design Advocate
Jobgether
Remote senior advocate job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Designer - REMOTE. In this role, you will have the unique opportunity to shape the design direction of innovative products that enhance customer experiences. By elevating design practices and leveraging AI-powered solutions, your work will significantly impact product evolution and user satisfaction. As a senior individual contributor, you will influence cross-functional teams and help bridge the gap between product vision and execution. Your expertise will be vital in driving high-quality design outcomes and fostering an environment of creative collaboration. This role offers you the chance to bring your vast experience to lead complex design challenges in a dynamic setting.Accountabilities Translate product and company vision into opinionated, future-forward design direction across major product areas Think beyond near-term delivery to explore long-term opportunities, using concepts and prototypes to shape product evolution Define and champion design principles and systems that support enterprise-ready, AI-forward experiences Lead complex, ambiguous design problems end-to-end, from framing and exploration through execution and refinement Partner deeply with Product, Engineering, and GTM to influence roadmaps and strategic decisions Use customer research, product data, and insight to inform decisions while applying strong independent judgment Raise the bar for design quality through critique, mentorship, and design leadership without people management Requirements 8+ years of product design experience, ideally with B2B SaaS, platforms, or complex products Demonstrated experience designing AI-enabled products, automation, or intelligent workflows Strong prototyping skills used for vision-setting and alignment Proven ability to take abstract product vision and turn it into a cohesive design vision Strong systems thinker with experience designing for scale, extensibility, and long-term impact Exceptional craft paired with strategic thinking and comfort operating in ambiguity Track record of influencing cross-functional partners and driving alignment Experience mentoring designers and elevating team practices through example Comfort collaborating closely with front-end engineers and understanding technical constraints A strong point of view grounded in user outcomes and business impact Benefits 100% remote - All employees learn and collaborate using remote work practices Solid health, dental, and vision plans; access to 401k (with a match), and generous parental leave One-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology Monthly co-working space fees reimbursement available Equity granted to every employee, investing everyone in our success Team alignment through various meetings, newsletters, and annual learning stipends Flexible Time Off policy allowing employees to schedule time off when needed Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1
$78k-104k yearly est. Auto-Apply 3d ago
Senior Claims Advocate
Accession Risk Management Group
Remote senior advocate job
At Risk Strategies, our Sr. Claims Advocate will handle large & complex client Workers Compensation, Automobile, General Liability, Management Liability and Property insurance claim matters for clients. Your Impact: The handling to conclusion of insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier Role includes claims submission, review and monitoring of claims and consultative services Provide information/documentation to adjusters and other company personnel as requested Handle Account Executive inquiries and provide loss information when necessary Successful Candidate Will Have: 5-10+ yrs. Commercial Lines claims experience; Valid P&C Broker's license preferred; agency management system knowledge required, AMS 360/Work Smart or EPIC preferred Proficient computer skills, in particular Microsoft Office suite Possess excellent client advocacy and negotiation skills Self-starter, professional and assertive; ability to multi-task and maintain organization in a fast paced, changing environment Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,400 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $75,000.00 - $100,000.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Pay Range: 75000 - 100000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
$75k-100k yearly Auto-Apply 16d ago
Senior Claims Advocate
Risk Strategies 4.3
Remote senior advocate job
At Risk Strategies, our Sr. Claims Advocate will handle large & complex client Workers Compensation, Automobile, General Liability, Management Liability and Property insurance claim matters for clients. Your Impact: The handling to conclusion of insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier Role includes claims submission, review and monitoring of claims and consultative services Provide information/documentation to adjusters and other company personnel as requested Handle Account Executive inquiries and provide loss information when necessary Successful Candidate Will Have: 5-10+ yrs. Commercial Lines claims experience; Valid P&C Broker's license preferred; agency management system knowledge required, AMS 360/Work Smart or EPIC preferred Proficient computer skills, in particular Microsoft Office suite Possess excellent client advocacy and negotiation skills Self-starter, professional and assertive; ability to multi-task and maintain organization in a fast paced, changing environment Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,400 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $75,000.00 - $100,000.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Pay Range: 75000 - 100000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
$75k-100k yearly Auto-Apply 16d ago
Sr. Member Services Advocate (Remote)
Businessolver 3.8
Remote senior advocate job
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support. The Gig: Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests. Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs Answer inbound calls professionally, with high energy and a positive attitude and a little charm. Respond accurately and thoroughly to caller inquiries and document call details accordingly. Ensure compliance in all areas of processing, completing all transactions timely and accurately. Take accountability for the entire process from receipt of work to resolution. The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client's business, and processes so you can help others effectively do their jobs. Work under general supervision following established procedures. Must be available for a full-time shift between 7am and 7pm CT What You Need to Make the Cut: 3+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable. 5+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is ideal. Strong customer-centric mindset. Comfort level with technology - we are a technology company! Ability to diagnose and own technology issues. Embracing new technology as it is integrated into the organization. Strong people skills to find success in every opportunity. Exceptional phone etiquette and communication skills. Team player mentality, someone who strives for excellence. The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Interested? Great, we look forward to reviewing your application. You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and assessed whether or not to move you forward in our recruiting process. If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************ Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote
$20-23 hourly Auto-Apply 60d+ ago
Retirement Advocate I
Horace Mann 4.5
Remote senior advocate job
At Horace Mann, we're a purpose-driven company passionate about serving educators and the communities that support them. As a Retirement Advocate, you'll play a vital role in helping educators achieve financial security and peace of mind for the future. In this role you'll process new business transactions, ensure accuracy and compliance, and provide high-quality support to our field sales teams and policyholders. You'll work in a collaborative environment that values innovation, continuous learning, and professional growth. If you're motivated by helping others, enjoy problem-solving, and are ready to make a difference in a mission-based organization, we'd love to hear from you. Key Responsibilities Process Annuity new business and in-force transactions accurately and efficiently. Achieve or exceed established service standards, productivity, and quality goals. Review applications to ensure all information is received “In Good Order”, identifying and correcting any discrepancies. Collaborate and communicate effectively with the field sales team via phone or email to obtain required information. Gain a comprehensive understanding of Annuity operations, including ACH transactions, allocation changes, withdrawals, surrenders, and related processes. Identify and recommend process improvements to enhance service delivery and operational efficiency. Work as part of a flexible, cross-functional team to maintain workflow efficiency and operational excellence. Qualifications & Experience High School Diploma or equivalent required; 1-2 years of college preferred. 1-2 years of experience in retirement services operations or the financial services industry. FINRA Series 6/63 licensure strongly preferred. Strong knowledge of retirement products, IRS tax regulations, and FINRA/SEC requirements related to annuities and retirement plans. Exceptional communication and analytical skills, with a strong commitment to accuracy and service. Above-average math and accounting proficiency. Prior call center or customer service experience preferred. Commitment to ongoing learning - participation in continuing education and LOMA coursework (ACS designation) encouraged. Flexibility to work overtime or adjust schedules as business needs require. Pay Range: $17.16 - $25.38 Salary is commensurate to experience, location, etc. #app Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy
$17.2-25.4 hourly Auto-Apply 7d ago
Bilingual Worksite Case Advocate (Remote)
Globe Life and Accident Insurance Company 4.6
Remote senior advocate job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Bilingual Worksite Case Advocate? Globe Life is looking for a Bilingual Worksite Case Advocate to join the team! In this role, you will be responsible for entering data and handling incoming calls from agency offices, accounts, and policyholders. You will use information provided from the field to complete verification calls and input data into our system to ensure our policyholders and accounts have a smooth relationship with Liberty National. This is a remote / work-from-home position. What You Will Do: Communicate and explain basic account information. Communicate clearly, both written and verbally. Maintain accurate reports and spreadsheets. Participate in phone rotation. Input data from the submitted paperwork. Regularly update account information and progress. What You Can Bring: Bilingual (Spanish/English). High School Diploma or GED. Insurance Experience a plus. Call Center experience (1+ years preferred). Customer Service experience (1+ years preferred). Insurance experience is a plus. Attention to detail. Desire to uphold great customer service. Excellent written and verbal communication skills. Excellent multi-tasking and organizational skills. Excellent time-management. Ability to maintain composure in stressful situations and manage and diffuse high-tension situations. Ability to work in a fast-paced environment. Self-motivated and able to stay on task, even when working from home. Reliable and punctual. Ability to work independently and make logical decisions based on the information provided. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$45k-71k yearly est. Auto-Apply 6d ago
Client Advocate
EC Pro Us 3.7
Remote senior advocate job
EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this job may be perfect for you! This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry. EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market. EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect. Sound cool? Keep reading! About the Role At EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in. As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you! Responsibilities Working directly with the Sales Team onboarding new clients Training new clients, assisting existing clients with questions Responds to our customers within, as a minimum, our SLA timescales Investigate and document customer-reported defects Work with other departments to research and resolve customer issues Provide customer feedback to the product and development teams Assist in creating training materials for customers and for new hires Accurately records and logs interaction with customers and updates account information in HubSpot Must have: Bachelor's degree in communications, marketing, or related field. Or, equivalent experience Personal knowledge and experience in the Equestrian world Strong writing and communication skills; excellent phone presence Organized and self-driven Tech savvy and a quick learner 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment Enthusiasm for helping customers find solutions Ability to retain ownership of an issue until resolved Nice to have: Entrepreneurial, start up, or small business experience Our Tech Stack: ZenDesk Canva Google Suite (Docs, Slides, Sheets, etc) Slack Clickup Compensation $40-65,000 annually, depending on experience; eligible for bonuses PTO Health, Dental, and Vision Insurance Other Info Flexible schedule Fully remote Hiring Manager Marc McCallister, President at ECPro US Contact: ***********
$40k-65k yearly Easy Apply 60d+ ago
Part -Time Coding Advocate
CPSI 4.7
Remote senior advocate job
The Coding Advocate will handle medical coding and data entry / abstraction for various types of Hospital visits: Inpatient, Outpatient, Ambulatory, Surgery, Emergency and Special Procedures. Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include: Inpatient: Accurately assigns ICD-10-CM and PCS primary and secondary diagnoses and procedure codes based on the documentation in the record and in accordance with the site specific guidelines and policies. Accurate assignment of the DRG. Outpatient: Correctly assigns modifiers to chargemaster items and coder assigned CPT codes as applicable to outpatient coding, as appropriate. Outpatient Surgery: Correctly assigns CPT codes to outpatient procedures consistent with client contract and documentation in the record. Emergency Room: Correctly assign diagnosis codes, assign appropriate E&M facility and/or profee levels, assign infusion and injection CPT codes. Ability to create compliant physician queries. Accurately review claims for medical necessity. Update problem lists consistent with client contract. Correctly assign present on admission indicators. Ability to provide excellent customer service to our clients and teammates. Consistently demonstrates an excellent attitude, and works to strengthen the team as a whole. Floats between multiple sites, and coding specialties with ease and flexibility. Minimum Requirements: Education/Experience/Certification Requirements 2 year degree or equivalent experience; AHIMA or AAPC certification required Actively holds one or more of the following credentials: RHIA, RHIT, CCS, CPC, COC Surgical with ortho experience/OBS. Experience with device codes a plus. Meets or exceeds Quality and Productivity standards. Excellent communication (written and oral) and interpersonal skills. Strong organizational, multi-tasking, and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently, and as a team member. Excellent communication (written and oral) and interpersonal skills. Strong organizational, multi-tasking, and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently and as a team member. Preferred Qualifications: 2+ years of coding experience in multiple patient types Experience coding and charging injections and infusions Why join our team? Work remotely with a work/life balance approach Robust benefits offering, including 401(k) Generous time off allotments 10 paid holidays annually Employer-paid short term disability and life insurance Paid Parental Leave
$34k-47k yearly est. Auto-Apply 36d ago
Pharmacy Patient Advocate
Knipper 4.5
Remote senior advocate job
The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Pay Range: $17.00 - $24.00 based on experience and qualifications Current current work schedules based on EST: 8:30 AM - 5:00 PM 9:00 AM - 5:30 PM 10:00 AM - 6:30 PM 11:30 AM - 8:00 PM Responsibilities Review and process patients' enrollment forms to the Patient Assistance Program (PAP) Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks. Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process Schedule treatments to be sent to the patient or patient's healthcare provider Support inbound and outbound phone lines for the PAP program Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations. Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program. Prioritize workload to ensure patients' enrollments are processed within specified timeframe Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician office staff. Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program(s). Always maintain patient confidentiality. The above duties are meant to be representative of the position and not all inclusive. Qualifications MINIMUM JOB REQUIREMENTS: High school diploma or equivalent Kentucky Pharmacy Technician Registration Kentucky requires a licensed pharmacy technician to be over the age of 18. Two (2) years of work experience in customer service or customer focused healthcare role One (1) year of work experience in a HUB service or call center environment. Strong attention to detail and accuracy in data entry Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers Must have proven ability to provide consistently high-quality of service PREFERRED EDUCATION AND EXPERIENCE: Education: Associate degree or completion of technical school training in healthcare, pharmacy or a related field Experience: Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field Experience with HIPAA regulations and privacy standards Certifications: National Pharmacy Certification (PTCB, ExCPT) preferred Language Skills: Bilingual proficiency in English and Spanish strongly preferred Prior experience in patient assistance programs and/or benefit verification processes KNOWLEDGE, SKILLS & ABILITIES: Demonstrated empathy and compassion Excellent verbal and written communication skills Excellent organization skills and detail oriented Balance multiple priorities to meet expected response deadlines Adaptable, flexible and readily adjust to changing situations Ability to work independently and as a member of a team Ability to comprehend and apply basic math principles Ability to apply logical thinking when evaluating practical problems Ability to present information and respond to questions from stakeholders Ability to interact with a diverse group Ability to listen and demonstrate a high degree of empathy Demonstrated computer skills includes Microsoft Word, Excel, and Outlook Display tact and diplomacy in response to unfavorable or negative situations Demonstrated sensitivity and understanding when speaking with patients Demonstrated passion for speaking with people in an outgoing way PHYSICAL REQUIREMENTS: Location of job activities Remote, Hybrid or onsite; geographic location Extensive manual dexterity (keyboarding, mouse, phone) Constant use of phone for communication Noise and/or vibrations exposure Frequently reach (overhead), handle, and feel with hands and arms Sit for prolonged periods of time Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$17-24 hourly Auto-Apply 1d ago
Patient Advocate
Centeno Schultz
Remote senior advocate job
The Centeno-Schultz Clinic is the creator of Regenexx procedures and an innovator behind a new specialty called Interventional Orthopedics. Centeno-Schultz Clinic is dedicated to helping patients overcome orthopedic injuries and problems by avoiding surgery. We are leaders in Interventional Orthopedics because we facilitate healing by precisely injecting orthobiologics with image guidance. We are highly motivated in making sure things are done right. We are a training facility dedicated to teaching physicians research-proven techniques. We also deliver an alternative to orthopedic surgery that provides a better outcome to the patient and reduces 86% of orthopedic cost for self-funded employers. The regenerative medicine consultant will be responsible for leading a dynamic clinic team. Our clinic will be growing to multiple locations along the front range of Colorado. We are looking for a manager that can lead their department through this growth. This is an exciting time to be part of a team that is changing the delivery of care! Principal Accountabilities: Effectively answer questions and educate world-wide patients on our state-of-the-art stem cell procedures Work collaboratively with call center staff and other clinic personnel Effectively multitask while tracking several tasks and follow ups to completion Maintain CRM system with great detail and accuracy; data integrity is vital Be coachable Be open to continual sales training and quality improvement Manage and meet sales objective and quantitative goals that align with the strategy, mission and vision of the organization Schedule prospects for a procedure Success Factors: Medical Assistant, CNA or Physical Therapy Assistants experience preferred Call Center experience is very beneficial Medical sales experience preferred Excellent written and verbal communication skills Expresses ideas in an organized manner; adjusts language and terminology for different audiences. Ability to learn new medical terminology and explain medical procedures to patients and other associates. As requested, is willing to work some evenings, weekends, and willing to travel. Experience working in a healthcare call center is a plus. Experience with CRM/InfusionSoft systems a plus. Minimum Qualifications: MA, CNA or PTA degree with 3+ years of experience in healthcare or equivalent sales and service experience. Job Type: Full-time Pay: $20.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Supplemental Pay: Bonus pay Commission pay Experience: sales: 3 years (Required) medical: 3 years (Preferred) Work Location: Broomfield, CO This Company Describes Its Culture as: Aggressive -- competitive and growth-oriented Outcome-oriented -- results-focused with strong performance culture People-oriented -- supportive and fairness-focused Company's website: centenoschultz.com Company's Facebook page: ********************************************* Benefit Conditions: Only full-time employees eligible Work Remotely: Temporarily due to COVID-19 Requirements Experience: sales: 3 years (Required) medical: 3 years (Preferred)
$20-22 hourly 60d+ ago
Patient Advocate
California Retina Consultants
Remote senior advocate job
Job Description Apply Here: ********************************************************************************** Patient Advocate The Patient Advocate is responsible for duties pertaining to all aspects of patient payments and billing inquiries, including enrollment and re-enrollment into patient assistance programs (PAPs), financial hardship programs, and patient payment plans. This individual will work cohesively with our billing partners to see that patient assistance program claims are submitted in a timely manner, and to ensure prompt payment of these claims, from the various PAP vendors. The Patient Advocate also provides SME support to our clinic staff, to address billing inquires related to patient assistance programs and self-pay encounters. This is a Remote position; however, all candidates considered for this position must currently reside within Central California. Duties / Responsibilities: Prepares and submits clean claims to various insurance companies either electronically or by paper. Contacts Insurance companies and financial assistance programs regarding unpaid claims via rebill, appeals, or phone. Accepts in-coming phone calls for patient inquiries. Answers questions from patients, clerical staff and insurance companies via phone, email, and messaging portals. Identifies and resolves patient billing complaints. Prepares, reviews and sends patient statements as needed. Mails appropriate patient contact letters to resolve outstanding claims. Evaluates patient's financial status and establishes budget payment plans. Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers. Utilizes Practice Management software and completes assigned AR and Patient tasking. Participates in educational activities and attends monthly staff meetings. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Responding to all PFS inquiries via email inbox, phone calls to billing and PAP line, MS Teams messages, and via individual tasks in NextGen Maintaining NextGen Patient Assistance Program tasks and communicating with billing staff regarding enrollments, re-enrollments, etc. Reviewing drug balance report and enrolling patients into Patient Assistant programs as applicable, based on outstanding balances Manage all first time and re-enrollment of patients into Patient Assistance Programs Responsible for claims submissions to various programs via fax, mail, and online portal. Responsible for payment posting from various assistance programs. Submitting appeals as necessary. Training Front Desk and Billing staff on PX Connect and drug portals. Assists PFS Supervisor as gatekeeper for all portal access: New hires Disabling access to PAP portals upon notification of termination/resignation Password resets Establishes and maintains professional relationships with various pharmaceutical vendors/reps, to stay current on medication and PAP happenings, protocol, and pertinent billing guidelines. Performs other duties as assigned.
$35k-46k yearly est. 11d ago
Pharmacy Patient Advocate
Knipperx Inc.
Remote senior advocate job
The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Pay Range: $17.00 - $24.00 based on experience and qualifications Current current work schedules based on EST: 8:30 AM - 5:00 PM 9:00 AM - 5:30 PM 10:00 AM - 6:30 PM 11:30 AM - 8:00 PM Responsibilities Review and process patients' enrollment forms to the Patient Assistance Program (PAP) Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks. Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process Schedule treatments to be sent to the patient or patient's healthcare provider Support inbound and outbound phone lines for the PAP program Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations. Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program. Prioritize workload to ensure patients' enrollments are processed within specified timeframe Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician office staff. Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program(s). Always maintain patient confidentiality. The above duties are meant to be representative of the position and not all inclusive. Qualifications MINIMUM JOB REQUIREMENTS: High school diploma or equivalent Kentucky Pharmacy Technician Registration Kentucky requires a licensed pharmacy technician to be over the age of 18. Two (2) years of work experience in customer service or customer focused healthcare role One (1) year of work experience in a HUB service or call center environment. Strong attention to detail and accuracy in data entry Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers Must have proven ability to provide consistently high-quality of service PREFERRED EDUCATION AND EXPERIENCE: Education: Associate degree or completion of technical school training in healthcare, pharmacy or a related field Experience: Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field Experience with HIPAA regulations and privacy standards Certifications: National Pharmacy Certification (PTCB, ExCPT) preferred Language Skills: Bilingual proficiency in English and Spanish strongly preferred Prior experience in patient assistance programs and/or benefit verification processes KNOWLEDGE, SKILLS & ABILITIES: Demonstrated empathy and compassion Excellent verbal and written communication skills Excellent organization skills and detail oriented Balance multiple priorities to meet expected response deadlines Adaptable, flexible and readily adjust to changing situations Ability to work independently and as a member of a team Ability to comprehend and apply basic math principles Ability to apply logical thinking when evaluating practical problems Ability to present information and respond to questions from stakeholders Ability to interact with a diverse group Ability to listen and demonstrate a high degree of empathy Demonstrated computer skills includes Microsoft Word, Excel, and Outlook Display tact and diplomacy in response to unfavorable or negative situations Demonstrated sensitivity and understanding when speaking with patients Demonstrated passion for speaking with people in an outgoing way PHYSICAL REQUIREMENTS: Location of job activities Remote, Hybrid or onsite; geographic location Extensive manual dexterity (keyboarding, mouse, phone) Constant use of phone for communication Noise and/or vibrations exposure Frequently reach (overhead), handle, and feel with hands and arms Sit for prolonged periods of time Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$17-24 hourly Auto-Apply 1d ago
Patient Success Advocate - Evening hours
Cadence Health
Remote senior advocate job
In the U.S., 60% of adults - more than 133 million people - live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn't built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we're building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. This role will be required to work Monday - Friday 2:00PM - 11:00PM EST. WHAT YOU'LL DO: Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. WHAT YOU'LL NEED: Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus. Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. Remote patient monitoring support experience is a plus. Previous experience working in a metrics-driven position. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment. Willingness to receive and provide feedback with positive intent. Eagerness to continue to learn and grow. WHO WE ARE: Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You'll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We've replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you're energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you'll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you're passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let's talk. Together, we'll build a future where exceptional care is consistent, connected, and just a call away. WHAT YOU'LL GET: Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. Company culture all about impact, shared growth mindset, empowerment, and integrity An opportunity to help improve the quality of life of millions of Americans Unique chance to support the development of an amazing product; Cadence's in-house clinicians are our super users and beta testers Competitive salaries Medical, dental, and vision insurance TelaDoc (virtual primary care) Competitive PTO 401K and 401K match National and local discounts powered by TriNet Onboarding stipend for remote equipment and home office setup Paid Parental Leave Charitable Donation Match program Expected compensation range: $20-$22/hr Location: Remote We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at ********************************** Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
$20-22 hourly Auto-Apply 6d ago
Prospective Patient Advocate-Remote
Clearchoice Dental Implant Centers 4.2
Remote senior advocate job
ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story! Summary: Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people's health journey. Responsibilities: Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives Listen empathetically and think critically to determine if our services are the right fit given each prospective patient's unique situation Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling) Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better Show confidence and expertise overcoming objections Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning Required experience & skills: Strongly in need of bilingual Spanish-English candidates A strong desire to help those in need and work for a mission driven organization 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value) 1+ years experience in field requiring a high level of empathy 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies 1 + years call center experience or related experience with high volume inbound and outbound calls Experience in a role that utilizes scripts or call flows Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection) A confident approach and ability to quickly build rapport while maintaining control of the conversation Goal Oriented individual with a drive for performance Comfortable seeking and receiving coaching and guidance Excellent verbal and written communication skills Self-motivation, drive, and initiative Excellent attention to detail and multitasking skills Experience with Salesforce and G-suites a plus We are looking for candidates with schedule flexibility to work within our business hours of Monday-Thursday 4:30am-9pm MST, Friday 4:30am-8pm MST, Sat & Sun 8am-4:30pm MST Remote Requirements: Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors Proficient with computer problem solving skills and set up Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed) Please note: Not all WIFI providers are compatible with our business Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY Benefits of Joining Our Team: Medical, dental & vision benefits Options for Flexible Spending Accounts and Health Savings Accounts. 401K Investment Plan with employer match after 12 months of employment Company paid holidays and paid time off/vacation Thorough and intensive new hire paid training program and ongoing training and coaching Phenomenal culture committed to supporting our employees to change the lives of those we serve Position is fully remote $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average) On top of the base compensation, we offer a bonus program which is uncapped and paid monthly Monthly target bonuses can increase your base compensation by 15% to 40% Weekend pay differential of $1.50/hour
$36k-44k yearly Auto-Apply 60d+ ago
Learner Success Advocate
Penn Foster Group 3.5
Remote senior advocate job
Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities. *This position will report to the office two days per week in Chandler, AZ. Salary: $20/hour Essential Job Functions: Perform all duties in full support of Penn Foster Group's Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners. Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics. Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements. Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves. Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals. Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center. Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience. Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner's ability to progress. Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement. Perform accurate and timely data entry updates to learner profiles in enterprise systems. Manage multi-brand and cross-vertical learner caseloads as needed. Perform other duties as assigned. Knowledge, Skills, Abilities: Education: High School diploma or equivalent required* Associate's degree preferred *proof of High School Diploma or Equivalent required Experience: 1-3 years of work experience required. 1-3 years of customer service experience preferred. Required Computer Skills: Must be able to perform 8 hours of computer work per day. Adept at learning new technologies. Proficient with Microsoft Office. Preferred Computer Skills: Experience with inbound and outbound digital and/or phone support. Five9 call center skills. Experience with Ada chatbot and Microsoft Dynamics. Other Requirements: Ability to multi-task and work efficiently. Excellent verbal and written communication skills. Acute active listening skills. Demonstrates empathy, respect, and awareness of the needs of our learners. Must report to the office at least two days per week. When working from home, access to consistent, adequate internet connectivity is required. *Please note that a technical assessment will be required as part of our hiring process. About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that's prepared for the future job market. Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse - in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization - from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in. What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
$20 hourly 9d ago
Hospital Based Bilingual Patient Advocate
Elevate Patient Financial Solution
Senior advocate job in Columbus, OH
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This part-time position is located 100% onsite at a hospital in Columbus, OH, with a Sunday-Wednesday 7:00a-2:30p or Monday-Thursday schedule from 7am-2:30pm. Holiday coverage is possible based on client needs. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked. * Provide exceptional customer service at all times. * Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Request home visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * All other duties as assigned Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * High School Diploma or GED preferred, except when required by our client. * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English. * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Ability to multitask * Ability to function in a fast-paced environment The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer
$30k-38k yearly est. 23d ago
Patient Support Advocate, Patient Engagement (Hybrid)
Uhhospitals
Remote senior advocate job
Patient Support Advocate, Patient Engagement (Hybrid) - (260000DL) Description Sign on bonus: $2,500!!A Brief Overview The Patient Support Advocate is knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc. ), available community and national resources, ICD-9 codes, and determinants of financial need. They display an understanding of pharmaceutical terminology (brand, generic, dose, route, etc. ). The Patient Support Advocate (PSA) will work closely with pharmacy staff, clinic staff, and clinical pharmacist specialist to obtain the appropriate clinical and financial information for available assistance programs. The PSA is also responsible for providing patients and clinicians with accurate and up to date information regarding assistance programs, insurance eligibility, government subsidies, as well as maintaining a database with accurate patient and assistance program information. The PSA will work with the UH Ventures Pharmacy Services to make refill and other routine phone calls to patients and follow up on medication delivery. What You Will Do Call Center Support• Answer incoming calls and respond to electronic communications• Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed. • Handle customer inquiries both telephonically and by email• Research required information using available resources• Manage and resolve customer complaints Medication Assistance (Access) Support• Process benefits investigations, prior authorizations, pre-certifications, and copayment assistance request for prescriptions received by the UH Home Care Specialty Pharmacy. • Maintain current knowledge of, requirements for and ability to enroll patients in: Pharmacy Assistance Program (PAP), manufacturer, state and local medication assistance programs; disease based assistance from non-profit organizations; Medicare prescription drug benefits; Social Security Low Income Subsidy; state and federal medication subsidy programs• Maintain documentation of patient status for resource programs in required databases• Evaluate all self-pay and underinsured patients for PAP/MAP eligibility and enroll patients based on financial need• Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment• Utilize internally developed systems, commercial vendor software (to track patient eligibility, prescriptions, patient communications and program enrollment), outpatient clinical, scheduling and financial systems as necessary• Interact with physicians, nurses, and other health care professionals in a courteous and professional manner Display the highest level of customer service, attentiveness, and consideration possible in all situations Support all new team initiatives Elevate issues promptly to supervisors to promote positive outcomes for internal and external customer Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications EducationBachelor's Degree (Preferred) Work Experience1+ years Healthcare experience (Required) or Registered or Certified Pharmacy Technician status will be accepted in lieu of experience. (Required) Knowledge, Skills, & Abilities Excellent organizational, analytical and problem solving skills. (Required proficiency) Strong oral and written communication abilities. (Required proficiency) Working knowledge of the complexities and interdependencies of Insurance Benefits, Medical Records, and pharmacy operations. (Required proficiency) Strong technical skills and abilities in planning, solution structure, assessment, analysis, client relationship management. (Required proficiency) Maintain organized workspace to help foster efficient operations Show attention to detail, accuracy, and thoroughness in an effort to continually improve quality Manage time wisely and demonstrate the ability to prioritize assigned tasks Licenses and CertificationsRegistered Pharmacy Technician (RPhT) (Preferred) (Preferred) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-Warrensville_HeightsWork Locations: 4510 Richmond Road 4510 Richmond Road Warrensville Heights 44128Job: PharmacyOrganization: UHMeds_Spec_PharmSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: ProfessionalTravel: NoRemote Work: HybridJob Posting: Jan 16, 2026, 1:30:27 PM
$30k-38k yearly est. Auto-Apply 4h ago
Patient Advocate
Phreesia 4.2
Remote senior advocate job
AccessOne MedCard, Inc., is an indirect wholly owned subsidiary of Phreesia, Inc. AccessOne is a market leader in providing financing solutions for healthcare receivables, working with some of the largest health systems in the U.S. AccessOne takes minimal credit risk and offers healthcare providers a scalable, compliant and operationally efficient tool that improves collections without undermining patient trust. Phreesia is committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We're an eight-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. Patient Advocacy is the center of what AccessOne does, and the Patient Advocate Call Center is the core of the operations. Patient Advocates are dedicated to making the patient payment process as easy and effortless as possible, for both patients and providers. This is a work-from-home position. AccessOne is a Phreesia company. This role performs work for Phreesia's subsidiary, AccessOne MedCard, Inc. Payroll and benefits are provided by Phreesia, Inc. What You'll Do As a Patient Advocate, you will provide best-in-class service to health system patients in a call center environment by: Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency Review patient accounts, verify balances, and provide clear explanation of statements and adjustments Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient's experience Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism Collaborate with internal teams to share patient insights and support continuous improvement Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies Other tasks or projects as needed or assigned What You'll Bring You are empathetic and passionate about helping people. You want to bring your talents to a company where what you do makes a positive impact on people's lives. You thrive in a structured environment and are looking for a role that offers work/life balance. You're always learning and growing, and you're looking for a company that will support you on your professional development journey. The Patient Advocate, opportunity may be a match for you if you have the following knowledge, skills, and abilities: Bachelor's Degree required Proficiency with MS Office, Windows OS, and web browsers Excellent verbal and written communication skills Effective time management and organizational skills High level of professionalism, reliability, and integrity Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods Ability to work in a fast-paced environment while maintaining accuracy and focus Strong analytical and decision-making skills to evaluate account details and recommend solutions Proven ability to safeguard highly confidential information Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy If you also have these preferred qualifications, we consider that a major plus! Medical billing experience Call center experience Spanish language fluency Hourly rate for US is $18-$23, depending on qualifications. Phreesia is a fully remote company; however, candidates located in ET and CT regions are given priority in the hiring process. Disclosure: This posting is to fill an existing vacancy. Who We Are: At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: 100% Remote work + home office expense reimbursements Competitive compensation Flexible PTO + 8 company holidays Monthly reimbursement for cell phone + internet + wellness 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada Variety of insurance coverage for people (and pets!) Continuing education and professional certification reimbursement Opportunity to join an Employee Resource Group. Learn more here: *********************************** Disclosure: Phreesia uses certain automated tools, including artificial intelligence, to support the assessment of applicants for this position. We strive to provide a diverse and inclusive environment and are an equal opportunity employer.
$18-23 hourly Auto-Apply 20d ago

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