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Top Senior Advocate Skills

Below we've compiled a list of the most important skills for a senior advocate. We ranked the top skills based on the percentage of senior advocate resumes they appeared on. For example, 34.3% of senior advocate resumes contained communication as a skill. Let's find out what skills a senior advocate actually needs in order to be successful in the workplace.

The six most common skills found on Senior Advocate resumes in 2020. Read below to see the full list.

1. Communication

high Demand
Here's how Communication is used in Senior Advocate jobs:
  • Utilized bilingual communication skills to communicate with and effectively resolve client questions and concerns regarding employee benefits.
  • Utilized established contacts and created new business relationships through effective communication and networking to resolve escalations.
  • Created and maintained positive and open communication with agents regarding their existing and prospective clients.
  • Required professional communication with business officials as well as networking abilities.
  • Provide professional communication and personalized service through research and inquiry resolutions.
  • Provide legal counseling/support to individuals to facilitate communication with opposing parties.
  • Respond to customer inquiries through appropriate communication vehicles.
  • Provide monitoring and direct link of communication between seniors and family members with an on-line link.
  • Utilize strong written and verbal communication skills to deliver responses to both customers and Regulators.
  • Utilized various communication mediums (phone, email, written, etc.)
  • Maintain a high level of communication with all facilities and offices as needed.
  • Maintained communication with key court officials, social workers and medical staff.
  • Have used many different social media tools for communication and for marketing purposes
  • Validate the eSign from the network communication - to the back-end integration, to the sign display unit.
  • Identified gaps in communication with Precertification tool in efforts to create efficiency for the department.
  • Educated participants on devices such as laptops, tablets, and smart phones Improved intergenerational communication in person and regarding technology

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2. Health Care

high Demand
Here's how Health Care is used in Senior Advocate jobs:
  • Identified/confirmed pricing/reimbursement for patients &/or health care providers.
  • Train and provide technical assistance to legal, health and social services professionals in community based organizations and health care providers.
  • Provide a comprehensive resource to patients, physicians, other health care professionals, payers, manufacture representatives, etc.
  • Partnered with Health Care Agencies to train seniors on ways to live more independently in their own homes, etc.
  • Work in tandem with Medicare to insure all Plan Participants receive excellent health care and coverage.
  • Help guide and educate members about the fundamentals and benefits of consumer-driven health care topics.
  • Advocated for appropriate behavioral health care for insured lives in private and public sectors.

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3. Advocates

high Demand
Here's how Advocates is used in Senior Advocate jobs:
  • Provided support to service advocates with coverage and eligibility questions.
  • Fostered interest and development to grow our commercial lines presence and became a resource to all advocates regardless of region.
  • Coached Service Advocates through tough member scenarios to provide a one call resolution for the member.
  • Assisted in process improvement by creating job aids to provide guidance and direction to Service Advocates.
  • Discussed alternative solutions with other departments to gain a better call center experience for Service Advocates.
  • Motivated Service Advocates to engage in employee activities to create a positive call center atmosphere.
  • Ensured the training material was up to date and provided to the advocates being trained.
  • Assisted in training new team members to improve their skills and performance as client advocates.
  • Advised other advocates (both attorney and non-attorney) about complex legal and policy questions.
  • Provide training, supervision, and oversight to SRI Victim Advocates within regional assignment.
  • Trained new advocates to independently interview potential clients and represent clients at hearings.
  • Assisted nurses and advocates with processing refills, resolving discrepancies using standard procedures.
  • Worked with judges and advocates to suggest sanctions for clients.
  • Provided daily and weekly progress to supervisors and advocates.
  • Facilitate case staffing with junior care advocates.
  • Trained 6 new peer advocates.
  • Conduct research, problem solving and investigative operations for escalated issues Mentored and coached customer service advocates
  • Catalyzed performance excellence by mentoring 19 Healthcare Advocates.
  • Meet with various project managers and trainers to assist with new workflows for Service Advocates.
  • Mentored and trained supervisee Care Advocates in new skills development and technical applications.

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4. Medicaid

high Demand
Here's how Medicaid is used in Senior Advocate jobs:
  • Provide behavioral health case management for LTSS Medicaid population both community and facility based.
  • Review clinical assessments and certify levels of care according to benefit plan, clinical guidelines, and applicable Medicaid policy.
  • Research and resolve and questions or concerns regarding Medicaid, Medicare, Medicare Part D, and Reverse Mortgages.
  • Review Medicaid applications, use of Spousal Refusal and Supplemental Needs Trust documents in preparation of filing.
  • Serve as the Member-Provider Advocate for all managed care Medicaid and Medicare contracts administered by our company.
  • Managed hospital accounts educating them on Medicare, Medicaid and Commercial lines of business.

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5. Positive Relationships

high Demand
Here's how Positive Relationships is used in Senior Advocate jobs:
  • Assist in the planning and implementation programs relating to the development and nurturing positive relationships of the Provider Network.
  • Preserve a positive relationship with Rochester City School District.
  • Maintain positive relationships between the health plans, providers (hospitals.
  • Reviewed resident records and developed positive relationships with each teen.
  • Conducted parent meetings to inform parents on how students are doing in the program as well as build positive relationships.
  • Mentored caseload of 20 students; developed & sustained positive relationships with youth and families.

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6. Mental Health

high Demand
Here's how Mental Health is used in Senior Advocate jobs:
  • Provided outreach and organizing services statewide to existing and developing mental health consumer groups and organizations.
  • Advocated statewide for families, children, youth in the educational, juvenile justice and mental health systems.
  • Connect them to medical care, financial services, mental health services and other resources as necessary.
  • Created multiple New York State mental health initiatives for outpatient treatment in the community to prevent re-hospitalization.
  • Organized and participated in a Speaker's Bureau comprised of consumers of mental health services.
  • Initial, concurrent and post-service clinical reviews for inpatient and outpatient mental health cases.
  • Provided information and referral and complete mental health referrals for clients wanting therapy.
  • Collaborate with Berkeley Mental Health and Mobile Crisis.
  • Ensured members received the mental health services needed.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Senior Advocate jobs:
  • Take escalated phone calls and supervisory issues from fellow provider advocate representatives.
  • Responded to phone calls and e-mails to the Borrower Advocacy Department for general information and dispute status.
  • Performed basic administrative duties, such as clerical, faxing, filing and screening phone calls.
  • Answer phones and fax documents when needed.
  • Led administrative operations that included: paperwork, screening/answering phone calls, utilizing the fax/photocopier machine, and customer/patient interaction.
  • Answered transferred and responded to ER department phone calls and provided general emergency department information.

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8. External Customers

high Demand
Here's how External Customers is used in Senior Advocate jobs:
  • Provided second-level expertise in a call center and web-based chat-environment to internal and external customers.
  • Process basic policy and account related questions/transactions from internal and external customers using AS400.
  • Communicate with internal and external customers about underwriting policies and customer accounts.
  • Provided Technical assistance and customer service for internal and external customers.
  • Handled escalated calls/emails from representatives and external customers.
  • Provided complex technical advice, risk selection, integrity and assistance to internal and external customers via E-mail and/or telephone requests.
  • Respond to internal and external customer inquiries via phone and/or email in a positive and professional manner.
  • Analyze, clarify and resolve basic auto insurance policy and account related questions from external customers.
  • Educate and consult both internal and external customers by identifying customer's needs and offering solutions.
  • Analyze, clarify and resolve complex policy and account related questions from internal and external customers.
  • Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service.

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9. Complex Issues

high Demand
Here's how Complex Issues is used in Senior Advocate jobs:
  • Process claims and correct member information, handle complex issues for members
  • Underwrite auto and home policies Team lead and point of contact to help with complex issues
  • Skilled in communicating effectively with a multiple discipline team dealing with complex issues resulting in Soldiers/Veterans having exceptional results.
  • Provided exceptional ability to build productive relationship, resolve complex issues and win customers loyalty.
  • Research complex issues across multiple databases in order to resolve customer issues/resolve escalated issues.
  • Researched complex issues across multiple databases and worked to resolve member issues and/or partner with others to resolve escalated issues.

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10. Provider Network

high Demand
Here's how Provider Network is used in Senior Advocate jobs:
  • Work collaboratively with other internal resources to meet provider networking goals and objectives.
  • Respond and develop the provider network narratives for quarterly, semi-annual and annual reporting to State of New Mexico government.
  • Assist with physician, and Home and Community based provider network development under coordinated efforts with sales and clinical staff.
  • Assist in the development of programs designed to improve the quality of services delivered to the provider network.
  • Communicate policy changes and processes of all lines of business to Provider Network via Hand-outs and meetings.
  • Evaluate GeoAccess/business intelligence reports to identify the member's access to care and provider network gaps in care.

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Jobs With Trending Skills

11. Business Partners

high Demand
Here's how Business Partners is used in Senior Advocate jobs:
  • Work with internal business partners to determine root cause of issues affecting claims payments.
  • acted as the point of contact for issues escalated to me and worked with business partners to resolve issues.

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12. Outbound Calls

high Demand
Here's how Outbound Calls is used in Senior Advocate jobs:
  • Make outbound calls to patients to obtain further information and also fax out for prescription information.
  • Serve as a customer service representative that manages both inbound and outbound calls for clients.
  • Conduct outbound calls to clarify, follow-up, and resolve inquiries from customers.
  • Handled inbound/outbound calls to patients, neurologists, and specialty pharmacies.
  • Receive inbound calls from members concerning their insurance plan.
  • Conduct inbound/outbound calls to potential clients in multiple campaigns* Sell/up sell medical devices* Enter client insurance information into database.

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13. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Senior Advocate jobs:
  • Provide individualized counseling and crisis intervention for students.
  • Provided and coordinated crisis intervention and advocacy to survivors of sexual violence thorough a crisis line and in person.
  • Responded to off site locations to provide advocacy and crisis intervention services to recent sexual assault survivors.
  • Provide intensive Casework, Crisis intervention, and Counseling to Chronically Mentally Ill adults within Assertive Community Treatment Program.
  • Provided crisis intervention, advocacy-based counseling, and domestic violence education to shelter residents and crisis line callers.
  • Ensured relevant community resources and communication techniques were utilized to provide effective crisis intervention with individuals requesting assistance.

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14. Community Resources

average Demand
Here's how Community Resources is used in Senior Advocate jobs:
  • Partnered clients with community resources, jobs, education, and other extra-curricular activities (e.g., GED services).
  • Meet with member in various settings to help facilitate assistance with the community resources.
  • Provided Community Resources for Adult Children of Seniors.
  • Educate vulnerable members of community in lifestyle choices, medication, benefit navigation, available community resources and agencies.
  • Coordinated community resources and offered counseling to patient victims of domestic and substance abuse.
  • Provide individual support/mentoring and advocacy to youth and make referrals to community resources/programs.

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15. Network Composition

average Demand
Here's how Network Composition is used in Senior Advocate jobs:
  • Reviewed gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs,

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16. Medicare

average Demand
Here's how Medicare is used in Senior Advocate jobs:
  • Assist retirees who are turning 65 with questions about Medicare, and their insurance options going forward.
  • Researched Medicare supplement and Part D plans for patients nationwide.
  • Conduct Physician Education regarding CMS and Medicare compliance models.
  • Assisted agents for Medicare D Pharmacy Help Desk.
  • assigned to the Texas Retired Teachers accounts, assisting Plan Participants in their Traditional as well as their Medicare Advantage plans.

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17. Customer Service

average Demand
Here's how Customer Service is used in Senior Advocate jobs:
  • Worked with director of network management, developing and implementing strategies resulting in data integrity and customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively.
  • Audited call center representatives for accuracy, quality of customer service, and other training opportunities.
  • Created procedures to increase customer service and improve customer satisfaction to ensure positive rapport.
  • Provide excellent customer service to all customers including internal employee customers.
  • Cross-trained customer service associates and backed up other customer service managers.
  • Provided advanced customer service to policyholders and insurance agents.
  • Delivered superior customer service with each customer interaction.
  • Analyzed incoming call data to find areas for improvement for training, scheduling and procedures to increase productivity and customer service.
  • Provided professional, prompt and accurate customer service via telephone and in writing to members, groups, doctors etc.
  • Attended several seminars regarding customer service and was named Farmers Employee of the month twice for exceptional customer service.
  • Deliver excellent customer service to 170-200 calls per day providing customer with a one call resolution
  • Job Duties: Customer service agent who handled escalated calls from all areas of Sears.
  • Trained the entire sales and customer service team on how to sell home care services
  • Demonstrated skill and performance resulted in leadership role for a dedicated customer service team.
  • Maintain high levels of efficiency and provide excellent customer service while building the brand.
  • Track and follow up with customer service issues to assure 100% customer satisfaction.
  • Act as a customer service advocate, managing member's comprehensive insurance services.
  • Provided customer service over the phone for current and new customer.
  • Manage scheduling for staff members while providing excellent customer service.

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18. Counsel

average Demand
Here's how Counsel is used in Senior Advocate jobs:
  • Provide HIV, Hepatitis C and STI testing and screening services and counsel clients on safe sex practices.
  • Served as Senior Defense Counsel and Senior Special Victim Counsel.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Monitored and counsel students on credit accumulation and graduation requirements.
  • Provide ongoing strategic counsel on media relations to president/founder.
  • Participated in negotiating a settlement with opposing counsel.

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19. Underwriting Guidelines

average Demand
Here's how Underwriting Guidelines is used in Senior Advocate jobs:
  • Trained underwriting colleagues on underwriting guidelines in preparation for service center expansion into new states.
  • Applied new developments in underwriting guidelines to new and existing business document.
  • Evaluated policy applications for compliance with underwriting guidelines
  • Serve as an underwriting subject matter expert in my department by sharing my knowledge and assisting coworkers with complex underwriting guidelines.
  • Hold expertise in the company's billing, policy processing and underwriting processes and best practices.
  • Educated agents about underwriting guidelines and coverages for new and existing business.

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20. Policy Issues

average Demand
Here's how Policy Issues is used in Senior Advocate jobs:
  • Assisted with policy issues and escalated calls.
  • Serve on the front office phone team, answering inbound agent questions regarding variousdocumentation requirements and policy issues.

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21. Community Services

average Demand
Here's how Community Services is used in Senior Advocate jobs:
  • Received the 2013 Annual Award for Community Service.
  • Worked in partnership with Washington Park Partners in coordinating community improvement projects, and developing community service work sites.
  • Identify and secure community services for adults with disabilities to ensure affordable housing, financial stability and medical services
  • Coordinated projects such as cultural development and community service endeavors for the southern regional advisory boards.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Facilitated psycho-social therapy groups, assigned youth to community service placements and monitored progress.

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22. Patient Care

average Demand
Here's how Patient Care is used in Senior Advocate jobs:
  • Improved healthcare services documentation and coding accuracy by consulting with providers and clinicians while simultaneously enhancing overall quality of patient care.
  • Collected information regarding overall patient care and satisfaction of their hospital experience and presented findings and recommendations to hospital administration.
  • Demonstrate team member responsibilities, direct and indirect patient care responsibilities that require judgments, accountability and follow through.
  • Selected for participation in Patient Care Services Committee, reporting any significant patient issues from patient/parent perspective.
  • Collected, compiled and submitted data into an electronic database maintaining confidentiality and ensuring timely patient care.
  • Maintained heavy communications with patients, referring physician and staff regarding patient care and administrative responsibilities.

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23. Domestic Violence

average Demand
Here's how Domestic Violence is used in Senior Advocate jobs:
  • Assisted senior aged victims of domestic violence to understand their rights and the legal remedies available to them.
  • Provided information on the Prevention of Domestic Violence Act, victim rights and resources available.
  • Conduct lethality screenings with victims of domestic violence.
  • Monitored exported hearings for orders of protection, contested orders of protection hearings and family court cases involving domestic violence allegations.
  • Provided community-based and legal advocacy services for victims of domestic violence & sexual assault along with their non offending family members.
  • Coordinate public awareness events, especially those centered around domestic violence awareness month and sexual assault awareness month.

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24. Billing Issues

average Demand
Here's how Billing Issues is used in Senior Advocate jobs:
  • Serve as escalation point for software inquiries, sales, contractual and/or billing issues, and call center questions.
  • Answered incoming calls (about 60/day) from customers and insurance agents to resolve underwriting and billing issues.
  • Assisted with all billing functions including commission, payment history, payment credits and complex billing issues.
  • Work with agents and customers resolving complex billing issues.
  • Worked with customers to solve email deliverability, web site visibility, domain ownership/transfer and billing issues.
  • Research and solve claim/billing issues working with the member through the resolution of their problem.

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25. Customer Accounts

average Demand
Here's how Customer Accounts is used in Senior Advocate jobs:
  • Serviced customer Accounts, maintained back office administration for endorsement requests, and Audited new business documents submitted for approval.
  • Handled agency calls regarding complex underwriting philosophies, policies and marketing initiatives to service customer accounts.
  • Provided recommendations for the application of clinical criteria and parameters of benefits for customer accounts.

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26. Client Service

average Demand
Here's how Client Service is used in Senior Advocate jobs:
  • Collaborated with Hudson County Probation Office and DCCAP to provide optimal client services.

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27. Sexual Assault

low Demand
Here's how Sexual Assault is used in Senior Advocate jobs:
  • Conduct prevention and awareness classes on the topics of domestic abuse and sexual assault.
  • Provided emotional support, information, and community referrals to multilingual/multicultural survivors of sexual assault in hospital setting immediately following incident.
  • Completed 40 hours training and provided advocacy and support to sexual assault/domestic violence survivors in hospitals and/or police departments.
  • Provided information and assistance to victims of sexual assault on availability of testing for sexually transmitted diseases.
  • Provide confidential sexual assault and domestic violence victim support, including medical, legal and general advocacy.
  • Provide supportive crisis counseling services using an empowerment model for individuals experiencing Sexual Assaults and Domestic Violence.

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28. Appropriate Personnel

low Demand
Here's how Appropriate Personnel is used in Senior Advocate jobs:
  • Review problems and communicates with appropriate personnel to obtain unique resolutions when necessary.
  • Review customer issues or problems and work with appropriate personnel to obtain information and find resolutions, when necessary.
  • Assessed problems and obtained information, escalating issues to appropriate personnel as needed.

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29. Auto Insurance

low Demand
Here's how Auto Insurance is used in Senior Advocate jobs:
  • Reviewed and evaluated pertinent information to underwrite personal auto and fire policies.
  • Gain knowledge in home and auto insurance, and help agents with questions or issues with quotes or active policies.

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30. Insurance Companies

low Demand
Here's how Insurance Companies is used in Senior Advocate jobs:
  • Provided case management services and prior authorization requests directly to insurance companies.
  • Verify patient benefits coverage with insurance companies and report benefits to both patient and physician's office.
  • Risk and claim management consultant for heterogeneous captive insurance companies as well as national captive programs.
  • Act as a liaison between customers and insurance companies to successfully create partnership in claims adjudication.
  • Received high volume of incoming calls from patients/insurance companies/physician offices and other provider calls.
  • Research patient account information prior to contacting insurance companies and discussing medical claim.

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31. Hippa

low Demand
Here's how Hippa is used in Senior Advocate jobs:
  • Provided HIPPA guidelines and procedures in reference to release of information services for patients and insurance statues.
  • Maintained privacy and confidentiality of participants and employee information following HIPPA and company guidelines.
  • Maintain patient confidentiality according to HIPPA guidelines.
  • Followed HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.
  • Maintained HIPPA and OSHA guidelines relating administering medications to patients.
  • Maintain client confidentiality of personal information per HIPPA.

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32. Customer Complaints

low Demand
Here's how Customer Complaints is used in Senior Advocate jobs:
  • Key Accomplishments: Facilitated the Remove-Vehicle project, which reduced customer complaints and led to retention.
  • Provide resolutions to customer complaints and issues that would arise in our team environment.

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33. Independent Living

low Demand
Here's how Independent Living is used in Senior Advocate jobs:
  • Performed outreach in-services in hospital and outpatient treatment facilities to educate consumers on independent living services, and community supports.
  • Supervised at risk youth activities in accordance with applicable regulations and facilitated therapeutic intervention for possible independent living.
  • Facilitated groups on independent living skills, money management, empowerment and relationship building.
  • Provided direct support to assist individuals with self-advocacy, independent living, and community integration.
  • Provide individualized supports to developmentally disabled adults to allow them to improve upon and maintain their skills for independent living.
  • Manage and direct an independent living program for therapeutic foster teenagers.

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34. Client Files

low Demand
Here's how Client Files is used in Senior Advocate jobs:
  • Processed intake assessments, maintained client caseload-monitored client files submitted needed documentation.
  • Maintained client files according to company policy and contract requirements.
  • Completed documentation for client files and statistical information database.
  • Complete necessary documentation to maintain client files.
  • Managed client files and helped organized agency fundraisers
  • Maintained client files with discretion and confidentiality.

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35. Life Insurance

low Demand
Here's how Life Insurance is used in Senior Advocate jobs:
  • Complete application put them in the best product of life insurance they quality for.
  • Managed and communicated health and life insurance benefits for all 20,000 global employees.
  • Updated statement of health and dependent changes in employee MetLife insurance plans.
  • Achieved a 90% P&C and 95% life insurance retention rates.

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36. Policy Changes

low Demand
Here's how Policy Changes is used in Senior Advocate jobs:
  • Approved documentation and processed policy changes.
  • Continue to assist agents with basic policy changes, discounts, billing, etc.
  • Assist three agents at a time processing policy changes, and inspection reviews.
  • Process policy changes and enforce rules and regulations of multiple states.
  • Explain billing processes and assist with complex policy changes.
  • Managed policy changes and billing inquiries from customers.
  • Process payment and policy changes for policy holders.

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38. Company Policies

low Demand
Here's how Company Policies is used in Senior Advocate jobs:
  • Serve as a point of contact for new hires with the company to help familiarize them with company policies and procedures.
  • Uphold company policies and standards while complying with state and federal guidelines

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39. Staff Members

low Demand
Here's how Staff Members is used in Senior Advocate jobs:
  • Managed a team of staff members in organizing a daily schedule for clients with intellectual and developmental disabilities.
  • Trained all new staff members on all benefit types; updates training manuals and provided suggestions for improvement.
  • Manage staff members, educating them on proper procedures for care provision and risk reduction techniques.
  • Provide guidance and training to staff members.
  • Investigate and direct veteran inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Collaborated with other staff members to complete clinical assessments and effective treatment planning.

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40. New Clients

low Demand
Here's how New Clients is used in Senior Advocate jobs:
  • Evaluated new clients for needs and program qualifications; Followed up to ensure existing clients were being appropriately served.
  • Owned and operated legal practice in the areas of taxation with client base over 400.
  • Handled a client base consisting of 200 accounts, with multiple claims per account.
  • Entered and updated new clients details in the customer relationship management software according to administrative guidelines.
  • Screened, interviewed and processed new clients per eligibility requirements.
  • Complete intake assessments and provide welcome tours for new clients.

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41. Community Groups

low Demand
Here's how Community Groups is used in Senior Advocate jobs:
  • Provide targeted preventative and sexual health services to individuals, community groups and organizations.
  • Organized grassroots campaigns to advocate for pro-bike policies and infrastructure through collaboration with emerging and existing community groups.
  • Collaborate with formal and informal community groups and leaders to develop strategies to better serve target communities and population.
  • Addressed community groups and faculty members to present counseling service.
  • Created and facilitated intimate partner violence trainings and prevention education programs for professional agencies, treatment, and community groups.

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42. Hipaa

low Demand
Here's how Hipaa is used in Senior Advocate jobs:
  • Protected confidential information, at all times by following HIPAA privacy rules and regulations.
  • Comply with federal regulation in management of clients sensitive personal identifiable information (HIPAA regulations)
  • Handled claim denials and/or appeals with confidentiality and following HIPAA regulations.
  • Handled highly confidential records and information in accordance with HIPAA regulations.
  • Maintain patient confidentiality and HIPAA protected information.
  • Ensured legal compliance integrity and confidentiality in accordance with company policy and HIPAA regulations.

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43. High Volume

low Demand
Here's how High Volume is used in Senior Advocate jobs:
  • Build, manage and close member complaint cases in high volume escalations department.
  • Enrolled high volume of patients daily to reach a percentage to qualify for a grant.
  • Researched potential market share, conducting high volume cold calls in addition to sales leads.
  • Maintain organization while updating a high volume of patient records, including experience in EMR.
  • Work in high volume emergency room near KARM with homeless and indigent patients.
  • Maintained and exceeded a high volume of member enrollments.

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44. Staff Meetings

low Demand
Here's how Staff Meetings is used in Senior Advocate jobs:
  • Organized staff meetings where we addressed client problems and collaborated on resolutions.
  • Staff scheduling, processing payroll, staff meetings, management meetings.
  • Modified care plans in weekly staff meeting.
  • Provided advocacy for shelter clients, attended weekly staff meetings for collaboration, facilitated and led domestic violence education groups.
  • Attended monthly staff meeting for continuing education information, case management and debriefing.
  • Participated in staff meetings and other professional development opportunities for the department.

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Online Courses For Senior Advocates

One of the best ways to acquire the skills needed to be a senior advocate is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since senior advocates benefit from having skills like communication, health care, and advocates, we found courses that will help you improve these skills.

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Social Policy for Social Services & Health Practitioners
coursera

In the U.S, social policy accounts for two-thirds of government spending. Knowing how policies are constructed, what values underlie them, and how they succeed or fail makes everyone more effective at work or in their civic role. This specialization includes an HONORS track in which learners will complete a professional social policy analysis. Teachers, health care workers, police, and social workers interact with policy daily, but all of us should care about the impact and effectiveness of thes...

The Business of Health Care
coursera

This Specialization was designed to help you keep pace with the rapidly changing world of health and health care. Through partnership with Wharton and Penn Medicine, you'll learn from experts in business acumen, health care management, and health care policy to develop the skills you'll need to successfully navigate the quickly evolving landscape of this fast-growing field* By the end of this specialization, you will have a strong foundational understanding of the American health care system, al...

Violence Against Healthcare
coursera

At the global level, there are many countries marked by violence affecting health care. The 'Health care in danger' project aims to establish practical measures and recommendations that can be implemented on the ground by policy-makers, humanitarian organizations and health professionals. In view of the multiplicity of actors and latitudes concerned, it is essential to be able to make available the tools needed to make informed decisions, guide behaviour in high-risk areas and provide everyone t...

Systems Thinking In Public Health
coursera

This course provides an introduction to systems thinking and systems models in public health. Problems in public health and health policy tend to be complex with many actors, institutions and risk factors involved. If an outcome depends on many interacting and adaptive parts and actors the outcome cannot be analyzed or predicted with traditional statistical methods. Systems thinking is a core skill in public health and helps health policymakers build programs and policies that are aware of and p...

Global Health Policy
coursera

In this course, learners will become familiar with principles and theories of global health problems, and major challenges and controversies in improving global population health as well as practical applications of quantitative methods to analyze and interpret issues and challenges for policy. Topics will include health and foreign policy, health governance, acute disease surveillance, non-communicable diseases, burden of disease, universal health coverage, health systems strengthening, health...

Bats, Ducks, and Pandemics: An Introduction to One Health Policy
coursera

Welcome to "Bats, Ducks, and Pandemics: An Introduction to One Health Policy". One Health is the concept that human, animal, and environmental/ecosystem health are linked. The concept provides a useful framework for examining complex health issues such as food safety and security, emerging and vector-borne diseases, and antimicrobial resistance. It can be used to analyze government policies to determine if they are effective in improving health and well-being. Agriculture is the foundation of ci...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Data and Health Indicators in Public Health Practice
coursera

Epidemiology is often described as the cornerstone science in public health. Epidemiology in public health practice uses study design and analyses to identify causes in an outbreak situation, guides interventions to improve population health, and evaluates programs and policies. In this course, we'll define the role of the professional epidemiologist as it relates to public health services, functions, and competencies. With that foundation in mind, we'll introduce you to the problem solving meth...

US Social Services Compared
coursera

In all nations, social policy is a very large public investment. Course 1 will explore the size, structure, and outcomes of U.S. social policy and compare this policy to those of similar developed countries. The course will also probe the values this policy represents and the values debate regarding about how big our welfare state should be- in other words, how much of our education, housing, health, income support, and social services the government should supply and how much individuals should...

Health for All Through Primary Health Care
coursera

This course explores why primary health care is central for achieving Health for All. It provides examples of how primary health care has been instrumental in approaching this goal in selected populations and how the principles of primary health care can guide future policies and actions. Two of the most inspiring, least understood, and most often derided terms in global health discourse are "Health for All" and "Primary Health Care." In this course, we will explore these terms in the context of...

Application of Health Equity Research Methods for Practice and Policy
coursera

Intended for students who have completed the introduction to health equity research course and/or have previous experience working in this area. This course will cover innovative methods, practical tools, and skills required to conduct rigorous health equity research and translate evidence-based strategies into practice and policy. Covers topics ranging from conceptual frameworks for stakeholder engagement and behavioral intervention development, to adapting interventions for socially-at-risk po...

Global Energy and Climate Policy
coursera

The Global Energy and Climate Policy course offers an introduction to the theoretical and practical understanding of how energy and climate change policies are designed, shaped, advocated and implemented. As energy markets go truly global, domestic energy policies are becoming more and more entangled with wider issues of international governance. Concurrently, the urgent need to mitigate and adapt to climate change and transition to a low-carbon future is adding a further layer of complexity. Th...

Global Quality Maternal and Newborn Care
coursera

This course is designed for administrators, advocates, policy makers, clinicians, and service users. It will give you the background, recommendations, and tools you need to address issues related to high quality maternal and newborn care in your own setting. In particular, you will learn about the evidence behind implementing the midwifery model of care as a means to advancing the health and wellbeing of mothers and babies globally. The modules in this course are structured around the Quality Ma...

Health Systems Development: Introduction to Health Systems
coursera

This specialization is intended for people interested in health systems and how they function. Participants will learn about the global health systems landscape and the challenges and opportunities to achieve better health outcomes. This specialisation is divided into three courses which are offered as massive online open access courses (Courses 1-3), and a fourth course which is offered as part of the Online MPH degree (capstone). The Health Systems Development specialisation is geared toward l...

Health Systems Development: Health systems, Policy and Research
coursera

This specialization is intended for people interested in health systems and how they function. Participants will learn about the global health systems landscape and the challenges and opportunities to achieve better health outcomes. This specialisation is divided into three courses which are offered as massive online open access courses (Courses 1-3), and a fourth course which is offered as part of the Online MPH degree (capstone). The Health Systems Development specialisation is geared toward l...

Health Informatics
coursera

This Specialization is intended for health professionals, administrators, health IT staff, vendors, startups, and patients who need or want to participate in the health IT/informatics process. Throughout the five courses of this Specialization, you will learn about the social and technical context of health informatics problems, how to successfully implement health informatics interventions, how to design a health informatics solution for decision support, and how to answer a health informatics...

Innovating in Health Care
edX (Global)

Health care spending, quality, and access continue to plague America and global nations alike. With U.S. health care costs trending toward $4 trillion in 2020, the need to innovate and create smart, viable business plans is more important than ever before. Innovating in Health Care (IHC) explores how creating successful global business ventures in health care will not only improve access, but also better meet the needs of consumers and societies. The course focuses on a framework of evaluating...

Providing Social, Emotional, Behavioral, and Special Education Services in School
coursera

Welcome to our the third course in the School Health specialization: Providing Social, Emotional, Behavioral, and Special Education Services in School. In this course, you will learn about how social-emotional skills, mental health, and learning are related. We will focus on how schools can support social-emotional learning and promote mental health for all students. We will walk through the reasons that schools should promote student mental health. Next, we'll review school wide activities to s...

Fundamentals of Advocacy in Health Policy
edX (Global)

This course is part of the Certified Lifestyle Medicine Executive MicroMasters program which consists of 9 courses and a capstone exam. After completing the program, you can also apply to Doane University to complete your MBA online for approximately $10,500 (learn more about the program here). Leaders require a knowledge of health policy and tools of strategic advocacy to influence and lead change. This course equips executives with the necessary skills and advocacy knowledge to navigate...

Protecting Public Health in a Changing Climate: A Primer for City, Local, and Regional Action
coursera

This course is an introduction to the multiple ways our changing climate affects global population health, and to promising policy and practice responses. More intense storms, heatwaves, and rising seas mean many, particularly the most vulnerable, now face growing risks of weather-related injury, illness, mental stress and even death. Because people care deeply about health outcomes, public health has great potential to convey the urgency of reducing greenhouse gas emissions and adapting to a wa...

20 Most Common Skill For A Senior Advocate

Communication34.3%
Health Care13.3%
Advocates12.4%
Medicaid6.4%
Positive Relationships3.9%
Mental Health3.3%
Phone Calls3.3%
External Customers2.4%

Typical Skill-Sets Required For A Senior Advocate

RankSkillPercentage of ResumesPercentage
1
1
Communication
Communication
34.3%
34.3%
2
2
Health Care
Health Care
13.3%
13.3%
3
3
Advocates
Advocates
12.4%
12.4%
4
4
Medicaid
Medicaid
6.4%
6.4%
5
5
Positive Relationships
Positive Relationships
3.9%
3.9%
6
6
Mental Health
Mental Health
3.3%
3.3%
7
7
Phone Calls
Phone Calls
3.3%
3.3%
8
8
External Customers
External Customers
2.4%
2.4%
9
9
Complex Issues
Complex Issues
1.9%
1.9%
10
10
Provider Network
Provider Network
1.5%
1.5%
11
11
Business Partners
Business Partners
1.2%
1.2%
12
12
Outbound Calls
Outbound Calls
1.2%
1.2%
13
13
Crisis Intervention
Crisis Intervention
1.1%
1.1%
14
14
Community Resources
Community Resources
0.9%
0.9%
15
15
Network Composition
Network Composition
0.8%
0.8%
16
16
Medicare
Medicare
0.8%
0.8%
17
17
Customer Service
Customer Service
0.8%
0.8%
18
18
Counsel
Counsel
0.7%
0.7%
19
19
Underwriting Guidelines
Underwriting Guidelines
0.7%
0.7%
20
20
Policy Issues
Policy Issues
0.7%
0.7%
21
21
Community Services
Community Services
0.6%
0.6%
22
22
Patient Care
Patient Care
0.5%
0.5%
23
23
Domestic Violence
Domestic Violence
0.5%
0.5%
24
24
Billing Issues
Billing Issues
0.5%
0.5%
25
25
Customer Accounts
Customer Accounts
0.4%
0.4%
26
26
Client Service
Client Service
0.4%
0.4%
27
27
Sexual Assault
Sexual Assault
0.4%
0.4%
28
28
Appropriate Personnel
Appropriate Personnel
0.4%
0.4%
29
29
Auto Insurance
Auto Insurance
0.4%
0.4%
30
30
Insurance Companies
Insurance Companies
0.4%
0.4%
31
31
Hippa
Hippa
0.4%
0.4%
32
32
Customer Complaints
Customer Complaints
0.4%
0.4%
33
33
Independent Living
Independent Living
0.4%
0.4%
34
34
Client Files
Client Files
0.4%
0.4%
35
35
Life Insurance
Life Insurance
0.3%
0.3%
36
36
Policy Changes
Policy Changes
0.3%
0.3%
37
37
Legal Advice
Legal Advice
0.3%
0.3%
38
38
Company Policies
Company Policies
0.3%
0.3%
39
39
Staff Members
Staff Members
0.2%
0.2%
40
40
New Clients
New Clients
0.2%
0.2%
41
41
Community Groups
Community Groups
0.2%
0.2%
42
42
Hipaa
Hipaa
0.2%
0.2%
43
43
High Volume
High Volume
0.2%
0.2%
44
44
Staff Meetings
Staff Meetings
0.2%
0.2%

4,280 Senior Advocate Jobs

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