Senior advocate work from home jobs - 59 jobs

At Risk Strategies, our Sr. Claims Advocate will handle large & complex client Workers Compensation, Automobile, General Liability, Management Liability and Property insurance claim matters for clients. Your Impact: The handling to conclusion of insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier Role includes claims submission, review and monitoring of claims and consultative services Provide information/documentation to adjusters and other company personnel as requested Handle Account Executive inquiries and provide loss information when necessary Successful Candidate Will Have: 5-10+ yrs. Commercial Lines claims experience; Valid P&C Broker's license preferred; agency management system knowledge required, AMS 360/Work Smart or EPIC preferred Proficient computer skills, in particular Microsoft Office suite Possess excellent client advocacy and negotiation skills Self-starter, professional and assertive; ability to multi-task and maintain organization in a fast paced, changing environment Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,400 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America's fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $75,000.00 - $100,000.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Pay Range: 75000 - 100000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support. The Gig: Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests. Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs Answer inbound calls professionally, with high energy and a positive attitude and a little charm. Respond accurately and thoroughly to caller inquiries and document call details accordingly. Ensure compliance in all areas of processing, completing all transactions timely and accurately. Take accountability for the entire process from receipt of work to resolution. The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client's business, and processes so you can help others effectively do their jobs. Work under general supervision following established procedures. Must be available for a full-time shift between 7am and 7pm CT What You Need to Make the Cut: 3+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable. 5+ years' experience with Health Spending Account, COBRA, Retiree or Exchange is ideal. Strong customer-centric mindset. Comfort level with technology - we are a technology company! Ability to diagnose and own technology issues. Embracing new technology as it is integrated into the organization. Strong people skills to find success in every opportunity. Exceptional phone etiquette and communication skills. Team player mentality, someone who strives for excellence. The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Interested? Great, we look forward to reviewing your application. You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and assessed whether or not to move you forward in our recruiting process. If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************ Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote

At Horace Mann, we're a purpose-driven company passionate about serving educators and the communities that support them. As a Retirement Advocate, you'll play a vital role in helping educators achieve financial security and peace of mind for the future. In this role you'll process new business transactions, ensure accuracy and compliance, and provide high-quality support to our field sales teams and policyholders. You'll work in a collaborative environment that values innovation, continuous learning, and professional growth. If you're motivated by helping others, enjoy problem-solving, and are ready to make a difference in a mission-based organization, we'd love to hear from you. Key Responsibilities Process Annuity new business and in-force transactions accurately and efficiently. Achieve or exceed established service standards, productivity, and quality goals. Review applications to ensure all information is received “In Good Order”, identifying and correcting any discrepancies. Collaborate and communicate effectively with the field sales team via phone or email to obtain required information. Gain a comprehensive understanding of Annuity operations, including ACH transactions, allocation changes, withdrawals, surrenders, and related processes. Identify and recommend process improvements to enhance service delivery and operational efficiency. Work as part of a flexible, cross-functional team to maintain workflow efficiency and operational excellence. Qualifications & Experience High School Diploma or equivalent required; 1-2 years of college preferred. 1-2 years of experience in retirement services operations or the financial services industry. FINRA Series 6/63 licensure strongly preferred. Strong knowledge of retirement products, IRS tax regulations, and FINRA/SEC requirements related to annuities and retirement plans. Exceptional communication and analytical skills, with a strong commitment to accuracy and service. Above-average math and accounting proficiency. Prior call center or customer service experience preferred. Commitment to ongoing learning - participation in continuing education and LOMA coursework (ACS designation) encouraged. Flexibility to work overtime or adjust schedules as business needs require. Pay Range: $17.16 - $25.38 Salary is commensurate to experience, location, etc. #app Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Bilingual Worksite Case Advocate? Globe Life is looking for a Bilingual Worksite Case Advocate to join the team! In this role, you will be responsible for entering data and handling incoming calls from agency offices, accounts, and policyholders. You will use information provided from the field to complete verification calls and input data into our system to ensure our policyholders and accounts have a smooth relationship with Liberty National. This is a remote / work-from-home position. What You Will Do: Communicate and explain basic account information. Communicate clearly, both written and verbally. Maintain accurate reports and spreadsheets. Participate in phone rotation. Input data from the submitted paperwork. Regularly update account information and progress. What You Can Bring: Bilingual (Spanish/English). High School Diploma or GED. Insurance Experience a plus. Call Center experience (1+ years preferred). Customer Service experience (1+ years preferred). Insurance experience is a plus. Attention to detail. Desire to uphold great customer service. Excellent written and verbal communication skills. Excellent multi-tasking and organizational skills. Excellent time-management. Ability to maintain composure in stressful situations and manage and diffuse high-tension situations. Ability to work in a fast-paced environment. Self-motivated and able to stay on task, even when working from home. Reliable and punctual. Ability to work independently and make logical decisions based on the information provided. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

The Coding Advocate will handle medical coding and data entry / abstraction for various types of Hospital visits: Inpatient, Outpatient, Ambulatory, Surgery, Emergency and Special Procedures. Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include: Inpatient: Accurately assigns ICD-10-CM and PCS primary and secondary diagnoses and procedure codes based on the documentation in the record and in accordance with the site specific guidelines and policies. Accurate assignment of the DRG. Outpatient: Correctly assigns modifiers to chargemaster items and coder assigned CPT codes as applicable to outpatient coding, as appropriate. Outpatient Surgery: Correctly assigns CPT codes to outpatient procedures consistent with client contract and documentation in the record. Emergency Room: Correctly assign diagnosis codes, assign appropriate E&M facility and/or profee levels, assign infusion and injection CPT codes. Ability to create compliant physician queries. Accurately review claims for medical necessity. Update problem lists consistent with client contract. Correctly assign present on admission indicators. Ability to provide excellent customer service to our clients and teammates. Consistently demonstrates an excellent attitude, and works to strengthen the team as a whole. Floats between multiple sites, and coding specialties with ease and flexibility. Minimum Requirements: Education/Experience/Certification Requirements 2 year degree or equivalent experience; AHIMA or AAPC certification required Actively holds one or more of the following credentials: RHIA, RHIT, CCS, CPC, COC Surgical with ortho experience/OBS. Experience with device codes a plus. Meets or exceeds Quality and Productivity standards. Excellent communication (written and oral) and interpersonal skills. Strong organizational, multi-tasking, and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently, and as a team member. Excellent communication (written and oral) and interpersonal skills. Strong organizational, multi-tasking, and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently and as a team member. Preferred Qualifications: 2+ years of coding experience in multiple patient types Experience coding and charging injections and infusions Why join our team? Work remotely with a work/life balance approach Robust benefits offering, including 401(k) Generous time off allotments 10 paid holidays annually Employer-paid short term disability and life insurance Paid Parental Leave

Safety Advocate - 2nd Shift | $1,500 Sign-On Bonu Schedule: Monday-Friday | 2:00 PM - 10PM Pay: $21.05-$26.49/hour + $2.00/hour for all hours worked after 6:00 PM Job Type: Full-time | Direct Hire | On-site Hoffmaster Group, Inc. is hiring a Second Shift Safety Advocate to support Environmental, Health & Safety (EHS) initiatives in a manufacturing environment. This role partners with employees and leaders to promote a strong safety culture and ensure a safe, compliant workplace. Sign-On Bonus - $1,500 $500 after 90 days $500 after 180 days $500 after 1 year Responsibilities Promote and support EHS standards throughout the facility Conduct hazard assessments and job safety analyses Assist with injury/incident response and investigations Facilitate safety training and maintain training records Lead safety drills and emergency preparedness activities Support inspections, audits, and ergonomic assessments Maintain safety documentation and SDS database Partner with departments to implement safety improvements Qualifications High school diploma or GED required EHS experience in a manufacturing environment preferred Strong communication, organization, and decision-making skills Basic computer skills (Microsoft Word, Excel, PowerPoint) Safety-focused mindset with the ability to work independently Pay & Benefits $21.05-$26.49/hour $2.00/hour shift premium for all hours worked after 6:00 PM 11 paid holidays 112 hours of vacation 24 sick hours + 1 paid wellness day Health, dental, and vision insurance Company-paid life, AD&D, and disability insurance 401(k) with automatic enrollment and company match Attendance and anniversary bonuses Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Apply on Indeed or email *************************** #CreativeConverting255 #ClintonvilleJobs255Let's connect! At Hoffmaster, we believe every person deserves to feel successful. That's why we provide a total rewards package designed to support our employee's success -at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Physical and Mental wellness programs, Tuition Reimbursement, Paid Vacation and Holidays, Employee Assistance Program, and more. Learn more about our Benefit s at HoffmasterBenefits.com The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Equal Opportunity Employer, including Veterans and Individuals with Disabilities. #LI-DNI

The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Pay Range: $17.00 - $24.00 based on experience and qualifications Current current work schedules based on EST: 8:30 AM - 5:00 PM 9:00 AM - 5:30 PM 10:00 AM - 6:30 PM 11:30 AM - 8:00 PM Responsibilities Review and process patients' enrollment forms to the Patient Assistance Program (PAP) Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks. Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process Schedule treatments to be sent to the patient or patient's healthcare provider Support inbound and outbound phone lines for the PAP program Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations. Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program. Prioritize workload to ensure patients' enrollments are processed within specified timeframe Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician office staff. Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program(s). Always maintain patient confidentiality. The above duties are meant to be representative of the position and not all inclusive. Qualifications MINIMUM JOB REQUIREMENTS: High school diploma or equivalent Kentucky Pharmacy Technician Registration Kentucky requires a licensed pharmacy technician to be over the age of 18. Two (2) years of work experience in customer service or customer focused healthcare role One (1) year of work experience in a HUB service or call center environment. Strong attention to detail and accuracy in data entry Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers Must have proven ability to provide consistently high-quality of service PREFERRED EDUCATION AND EXPERIENCE: Education: Associate degree or completion of technical school training in healthcare, pharmacy or a related field Experience: Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field Experience with HIPAA regulations and privacy standards Certifications: National Pharmacy Certification (PTCB, ExCPT) preferred Language Skills: Bilingual proficiency in English and Spanish strongly preferred Prior experience in patient assistance programs and/or benefit verification processes KNOWLEDGE, SKILLS & ABILITIES: Demonstrated empathy and compassion Excellent verbal and written communication skills Excellent organization skills and detail oriented Balance multiple priorities to meet expected response deadlines Adaptable, flexible and readily adjust to changing situations Ability to work independently and as a member of a team Ability to comprehend and apply basic math principles Ability to apply logical thinking when evaluating practical problems Ability to present information and respond to questions from stakeholders Ability to interact with a diverse group Ability to listen and demonstrate a high degree of empathy Demonstrated computer skills includes Microsoft Word, Excel, and Outlook Display tact and diplomacy in response to unfavorable or negative situations Demonstrated sensitivity and understanding when speaking with patients Demonstrated passion for speaking with people in an outgoing way PHYSICAL REQUIREMENTS: Location of job activities Remote, Hybrid or onsite; geographic location Extensive manual dexterity (keyboarding, mouse, phone) Constant use of phone for communication Noise and/or vibrations exposure Frequently reach (overhead), handle, and feel with hands and arms Sit for prolonged periods of time Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Centeno-Schultz Clinic is the creator of Regenexx procedures and an innovator behind a new specialty called Interventional Orthopedics. Centeno-Schultz Clinic is dedicated to helping patients overcome orthopedic injuries and problems by avoiding surgery. We are leaders in Interventional Orthopedics because we facilitate healing by precisely injecting orthobiologics with image guidance. We are highly motivated in making sure things are done right. We are a training facility dedicated to teaching physicians research-proven techniques. We also deliver an alternative to orthopedic surgery that provides a better outcome to the patient and reduces 86% of orthopedic cost for self-funded employers. The regenerative medicine consultant will be responsible for leading a dynamic clinic team. Our clinic will be growing to multiple locations along the front range of Colorado. We are looking for a manager that can lead their department through this growth. This is an exciting time to be part of a team that is changing the delivery of care! Principal Accountabilities: Effectively answer questions and educate world-wide patients on our state-of-the-art stem cell procedures Work collaboratively with call center staff and other clinic personnel Effectively multitask while tracking several tasks and follow ups to completion Maintain CRM system with great detail and accuracy; data integrity is vital Be coachable Be open to continual sales training and quality improvement Manage and meet sales objective and quantitative goals that align with the strategy, mission and vision of the organization Schedule prospects for a procedure Success Factors: Medical Assistant, CNA or Physical Therapy Assistants experience preferred Call Center experience is very beneficial Medical sales experience preferred Excellent written and verbal communication skills Expresses ideas in an organized manner; adjusts language and terminology for different audiences. Ability to learn new medical terminology and explain medical procedures to patients and other associates. As requested, is willing to work some evenings, weekends, and willing to travel. Experience working in a healthcare call center is a plus. Experience with CRM/InfusionSoft systems a plus. Minimum Qualifications: MA, CNA or PTA degree with 3+ years of experience in healthcare or equivalent sales and service experience. Job Type: Full-time Pay: $20.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Supplemental Pay: Bonus pay Commission pay Experience: sales: 3 years (Required) medical: 3 years (Preferred) Work Location: Broomfield, CO This Company Describes Its Culture as: Aggressive -- competitive and growth-oriented Outcome-oriented -- results-focused with strong performance culture People-oriented -- supportive and fairness-focused Company's website: centenoschultz.com Company's Facebook page: ********************************************* Benefit Conditions: Only full-time employees eligible Work Remotely: Temporarily due to COVID-19 Requirements Experience: sales: 3 years (Required) medical: 3 years (Preferred)

Job Description Apply Here: ********************************************************************************** Patient Advocate The Patient Advocate is responsible for duties pertaining to all aspects of patient payments and billing inquiries, including enrollment and re-enrollment into patient assistance programs (PAPs), financial hardship programs, and patient payment plans. This individual will work cohesively with our billing partners to see that patient assistance program claims are submitted in a timely manner, and to ensure prompt payment of these claims, from the various PAP vendors. The Patient Advocate also provides SME support to our clinic staff, to address billing inquires related to patient assistance programs and self-pay encounters. This is a Remote position; however, all candidates considered for this position must currently reside within Central California. Duties / Responsibilities: Prepares and submits clean claims to various insurance companies either electronically or by paper. Contacts Insurance companies and financial assistance programs regarding unpaid claims via rebill, appeals, or phone. Accepts in-coming phone calls for patient inquiries. Answers questions from patients, clerical staff and insurance companies via phone, email, and messaging portals. Identifies and resolves patient billing complaints. Prepares, reviews and sends patient statements as needed. Mails appropriate patient contact letters to resolve outstanding claims. Evaluates patient's financial status and establishes budget payment plans. Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers. Utilizes Practice Management software and completes assigned AR and Patient tasking. Participates in educational activities and attends monthly staff meetings. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Responding to all PFS inquiries via email inbox, phone calls to billing and PAP line, MS Teams messages, and via individual tasks in NextGen Maintaining NextGen Patient Assistance Program tasks and communicating with billing staff regarding enrollments, re-enrollments, etc. Reviewing drug balance report and enrolling patients into Patient Assistant programs as applicable, based on outstanding balances Manage all first time and re-enrollment of patients into Patient Assistance Programs Responsible for claims submissions to various programs via fax, mail, and online portal. Responsible for payment posting from various assistance programs. Submitting appeals as necessary. Training Front Desk and Billing staff on PX Connect and drug portals. Assists PFS Supervisor as gatekeeper for all portal access: New hires Disabling access to PAP portals upon notification of termination/resignation Password resets Establishes and maintains professional relationships with various pharmaceutical vendors/reps, to stay current on medication and PAP happenings, protocol, and pertinent billing guidelines. Performs other duties as assigned.

The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Pay Range: $17.00 - $24.00 based on experience and qualifications Current current work schedules based on EST: 8:30 AM - 5:00 PM 9:00 AM - 5:30 PM 10:00 AM - 6:30 PM 11:30 AM - 8:00 PM Responsibilities Review and process patients' enrollment forms to the Patient Assistance Program (PAP) Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks. Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process Schedule treatments to be sent to the patient or patient's healthcare provider Support inbound and outbound phone lines for the PAP program Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations. Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program. Prioritize workload to ensure patients' enrollments are processed within specified timeframe Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician office staff. Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program(s). Always maintain patient confidentiality. The above duties are meant to be representative of the position and not all inclusive. Qualifications MINIMUM JOB REQUIREMENTS: High school diploma or equivalent Kentucky Pharmacy Technician Registration Kentucky requires a licensed pharmacy technician to be over the age of 18. Two (2) years of work experience in customer service or customer focused healthcare role One (1) year of work experience in a HUB service or call center environment. Strong attention to detail and accuracy in data entry Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers Must have proven ability to provide consistently high-quality of service PREFERRED EDUCATION AND EXPERIENCE: Education: Associate degree or completion of technical school training in healthcare, pharmacy or a related field Experience: Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field Experience with HIPAA regulations and privacy standards Certifications: National Pharmacy Certification (PTCB, ExCPT) preferred Language Skills: Bilingual proficiency in English and Spanish strongly preferred Prior experience in patient assistance programs and/or benefit verification processes KNOWLEDGE, SKILLS & ABILITIES: Demonstrated empathy and compassion Excellent verbal and written communication skills Excellent organization skills and detail oriented Balance multiple priorities to meet expected response deadlines Adaptable, flexible and readily adjust to changing situations Ability to work independently and as a member of a team Ability to comprehend and apply basic math principles Ability to apply logical thinking when evaluating practical problems Ability to present information and respond to questions from stakeholders Ability to interact with a diverse group Ability to listen and demonstrate a high degree of empathy Demonstrated computer skills includes Microsoft Word, Excel, and Outlook Display tact and diplomacy in response to unfavorable or negative situations Demonstrated sensitivity and understanding when speaking with patients Demonstrated passion for speaking with people in an outgoing way PHYSICAL REQUIREMENTS: Location of job activities Remote, Hybrid or onsite; geographic location Extensive manual dexterity (keyboarding, mouse, phone) Constant use of phone for communication Noise and/or vibrations exposure Frequently reach (overhead), handle, and feel with hands and arms Sit for prolonged periods of time Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

🌟 Join Our Mission‑Driven Team as a Client Advocate 🌟 Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: March 6th, 2026 (Training is mandatory) About the Role: As a Client Advocate , you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness. You'll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you're someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit. 🌱 What You'll Do • Answer high‑volume inbound calls from prospective clients (typically 80-100 calls per day).• Deliver excellent customer service and support to potential and current GreenPath clients.• Enter and update client data with accuracy and attention to detail.• Schedule appointments for prospective clients with Financial Counselors.• Triage incoming calls from existing clients and creditors, routing them appropriately.• Professionally intake and review client complaints.• Maintain strict confidentiality regarding client financial information.• Perform role duties primarily while seated and using standard office equipment (phone and computer). 🧠 What You Bring • Ability to type 40 WPM at 80% accuracy .• Strong customer service skills, ideally in a fast‑paced environment.• Professionalism and empathy when interacting with clients experiencing financial stress.• Excellent communication skills - clear, courteous, and efficient.• Ability to follow structured workflows and meet performance expectations.• U.S. Citizenship (required due to contract requirements). Remote Work From Home Requirements • A private, enclosed room with a door.• Hard‑wired internet connection (ethernet required) and standard broadband internet.• Security camera in addition to standard computer setup.• Home environment must support productivity; remote work is not a replacement for caregiving. Internet Requirements- Standard Broadband Internet • 200 Mbps minimum for a single‑person residence• 400 Mbps minimum for residences with 2+ people 💚 Why GreenPath? • A mission‑driven organization with over 60 years of impact in financial wellness.• A culture rooted in Integrity, Quality, and Teamwork.• Growth and development opportunities.• Supportive, inclusive, and collaborative work environment.• Competitive compensation and benefits. Starting Pay: - $15.00/hour for most locations up $17.57/hour for higher‑cost markets (e.g., Los Angeles, CA). Based on where you are located. 🕒 Additional Details Full‑Time | 40 hours/week Work Schedule • Monday-Friday with Saturday rotations every 6-8 weeks. Training: • Begins April 6th, 2026• Mandatory, full‑time for approximately 8 business days• After training, you transition into your regular schedule. Ready to Support Clients on Their Path to Financial Wellness? Apply today and become part of a team committed to making a difference; one call at a time.

🌟 Join Our Mission‑Driven Team as a Client Advocate 🌟 Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: March 6th, 2026 (Training is mandatory) About the Role: As a Client Advocate , you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness. You'll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you're someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit. 🌱 What You'll Do • Answer high‑volume inbound calls from prospective clients (typically 80-100 calls per day).• Deliver excellent customer service and support to potential and current GreenPath clients.• Enter and update client data with accuracy and attention to detail.• Schedule appointments for prospective clients with Financial Counselors.• Triage incoming calls from existing clients and creditors, routing them appropriately.• Professionally intake and review client complaints.• Maintain strict confidentiality regarding client financial information.• Perform role duties primarily while seated and using standard office equipment (phone and computer). 🧠 What You Bring • Ability to type 40 WPM at 80% accuracy .• Strong customer service skills, ideally in a fast‑paced environment.• Professionalism and empathy when interacting with clients experiencing financial stress.• Excellent communication skills - clear, courteous, and efficient.• Ability to follow structured workflows and meet performance expectations.• U.S. Citizenship (required due to contract requirements). Remote Work From Home Requirements • A private, enclosed room with a door.• Hard‑wired internet connection (ethernet required) and standard broadband internet.• Security camera in addition to standard computer setup.• Home environment must support productivity; remote work is not a replacement for caregiving. Internet Requirements- Standard Broadband Internet • 200 Mbps minimum for a single‑person residence• 400 Mbps minimum for residences with 2+ people 💚 Why GreenPath? • A mission‑driven organization with over 60 years of impact in financial wellness.• A culture rooted in Integrity, Quality, and Teamwork.• Growth and development opportunities.• Supportive, inclusive, and collaborative work environment.• Competitive compensation and benefits. Starting Pay: - $15.00/hour for most locations up $17.57/hour for higher‑cost markets (e.g., Los Angeles, CA). Based on where you are located. 🕒 Additional Details Full‑Time | 40 hours/week Work Schedule • Monday-Friday with Saturday rotations every 6-8 weeks. Training: • Begins April 6th, 2026• Mandatory, full‑time for approximately 8 business days• After training, you transition into your regular schedule. Ready to Support Clients on Their Path to Financial Wellness? Apply today and become part of a team committed to making a difference; one call at a time.

In the U.S., 60% of adults - more than 133 million people - live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn't built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we're building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. Schedule Requirements: Fixed weekly schedule with shifts on: Saturdays and Sundays from 8:00 AM to 7:00 PM Eastern Time Mondays from 7:00 AM to 6:00 PM Eastern Time Wednesdays from 8:00 AM to 7:00 PM Eastern Time What you'll do: Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. What you need: Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus. Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. Remote patient monitoring support experience is a plus. Previous experience working in a metrics-driven position. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment. Willingness to receive and provide feedback with positive intent. Eagerness to continue to learn and grow. The anticipated compensation range for this role is $20-$22 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You'll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We've replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you're energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you'll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you're passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let's talk. Together, we'll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. Company culture all about impact, shared growth mindset, empowerment, and integrity An opportunity to help improve the quality of life of millions of Americans Unique chance to support the development of an amazing product; Cadence's in-house clinicians are our super users and beta testers Competitive salaries and quarterly incentives Medical, dental, and vision insurance Competitive PTO 401K and 401K match National and local discounts powered by TriNet Onboarding stipend for remote equipment and home office setup Paid Parental Leave Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at ********************************** Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story! Summary: Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people's health journey. Responsibilities: Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives Listen empathetically and think critically to determine if our services are the right fit given each prospective patient's unique situation Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling) Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better Show confidence and expertise overcoming objections Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning Required experience & skills: Strongly in need of bilingual Spanish-English candidates A strong desire to help those in need and work for a mission driven organization 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value) 1+ years experience in field requiring a high level of empathy 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies 1 + years call center experience or related experience with high volume inbound and outbound calls Experience in a role that utilizes scripts or call flows Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection) A confident approach and ability to quickly build rapport while maintaining control of the conversation Goal Oriented individual with a drive for performance Comfortable seeking and receiving coaching and guidance Excellent verbal and written communication skills Self-motivation, drive, and initiative Excellent attention to detail and multitasking skills Experience with Salesforce and G-suites a plus We are looking for candidates with schedule flexibility to work within our business hours of Monday-Thursday 4:30am-9pm MST, Friday 4:30am-8pm MST, Sat & Sun 8am-4:30pm MST Remote Requirements: Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors Proficient with computer problem solving skills and set up Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed) Please note: Not all WIFI providers are compatible with our business Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY Benefits of Joining Our Team: Medical, dental & vision benefits Options for Flexible Spending Accounts and Health Savings Accounts. 401K Investment Plan with employer match after 12 months of employment Company paid holidays and paid time off/vacation Thorough and intensive new hire paid training program and ongoing training and coaching Phenomenal culture committed to supporting our employees to change the lives of those we serve Position is fully remote $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average) On top of the base compensation, we offer a bonus program which is uncapped and paid monthly Monthly target bonuses can increase your base compensation by 15% to 40% Weekend pay differential of $1.50/hour

Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities. *This position will report to the office two days per week in Chandler, AZ. Salary: $20/hour Essential Job Functions: Perform all duties in full support of Penn Foster Group's Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners. Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics. Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements. Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves. Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals. Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center. Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience. Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner's ability to progress. Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement. Perform accurate and timely data entry updates to learner profiles in enterprise systems. Manage multi-brand and cross-vertical learner caseloads as needed. Perform other duties as assigned. Knowledge, Skills, Abilities: Education: High School diploma or equivalent required* Associate's degree preferred *proof of High School Diploma or Equivalent required Experience: 1-3 years of work experience required. 1-3 years of customer service experience preferred. Required Computer Skills: Must be able to perform 8 hours of computer work per day. Adept at learning new technologies. Proficient with Microsoft Office. Preferred Computer Skills: Experience with inbound and outbound digital and/or phone support. Five9 call center skills. Experience with Ada chatbot and Microsoft Dynamics. Other Requirements: Ability to multi-task and work efficiently. Excellent verbal and written communication skills. Acute active listening skills. Demonstrates empathy, respect, and awareness of the needs of our learners. Must report to the office at least two days per week. When working from home, access to consistent, adequate internet connectivity is required. *Please note that a technical assessment will be required as part of our hiring process. About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that's prepared for the future job market. Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse - in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization - from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in. What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

Job DescriptionPatient Advocate - Patient Navigation Support (Part-Time) At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system. We are seeking a Patient Advocate: a compassionate, proactive professional who can support our patients in accessing the care they need. Medicare patients often face overwhelming challenges when it comes to understanding how to use their insurance, book appointments, or communicate with healthcare providers. As a Patient Advocate, you'll be a trusted guide-helping patients overcome these barriers with patience, clarity, and respect. You will serve as the primary point of contact for patients after their initial intake visit with our Clinical Lead. You will work collaboratively with our Clinical Leads and other team members to understand each patient's needs and coordinate practical, individualized support. This may include tasks like helping patients schedule appointments, understand their deductibles, or learn how to use digital health tools. Ideal Candidate Profile: Prior experience in patient advocacy, case management, care coordination, or health coaching Familiarity with Medicare, Medicaid, or other public insurance programs Cares deeply about patient empowerment and reducing barriers to care Thrives in a fast-paced, startup environment Excellent problem-solving skills and a high tolerance for ambiguity Very well versed in technology and can learn new platforms quickly Strong communication and interpersonal skills Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required) Responsibilities: Serve as the ongoing point of contact for Medicare patients after their intake appointment Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments) Troubleshoot issues related to online portals, referrals, or provider communication Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH) Document interactions and update care plans in our internal systems Provide warm, empathetic, and culturally responsive support to every patient Qualifications: 3+ years of experience in a patient-facing healthcare or social services role Strong working knowledge of the U.S. healthcare system, especially Medicare Comfortable using EHRs, CRMs, and patient messaging tools Experience supporting older adults or vulnerable populations RN, CMA or BCPA certification preferred but not required Role: This is a remote, part-time 1099 contractor role with the ability to evolve into a full-time position. We require a minimum commitment of 10 hours per week (with a goal of 20 hours per week) between 9am-5pm EST, with a preference for morning hours. These 20 hours must be spread across at least three separate weekdays per week (e.g., 7hr on Monday, 8hr on Tuesday, 5hr on Wednesday), and advocates are expected to maintain consistent weekly availability (weeks with zero availability are not permitted unless time off has been requested and approved in advance). We also prefer candidates who do not hold other jobs to ensure consistent availability. Rate: $25/hour. We will pay for all administrative time and meetings.

Patient Support Advocate, Patient Engagement (Hybrid) - (260000DL) Description Sign on bonus: $2,500!!A Brief Overview The Patient Support Advocate is knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc. ), available community and national resources, ICD-9 codes, and determinants of financial need. They display an understanding of pharmaceutical terminology (brand, generic, dose, route, etc. ). The Patient Support Advocate (PSA) will work closely with pharmacy staff, clinic staff, and clinical pharmacist specialist to obtain the appropriate clinical and financial information for available assistance programs. The PSA is also responsible for providing patients and clinicians with accurate and up to date information regarding assistance programs, insurance eligibility, government subsidies, as well as maintaining a database with accurate patient and assistance program information. The PSA will work with the UH Ventures Pharmacy Services to make refill and other routine phone calls to patients and follow up on medication delivery. What You Will Do Call Center Support• Answer incoming calls and respond to electronic communications• Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed. • Handle customer inquiries both telephonically and by email• Research required information using available resources• Manage and resolve customer complaints Medication Assistance (Access) Support• Process benefits investigations, prior authorizations, pre-certifications, and copayment assistance request for prescriptions received by the UH Home Care Specialty Pharmacy. • Maintain current knowledge of, requirements for and ability to enroll patients in: Pharmacy Assistance Program (PAP), manufacturer, state and local medication assistance programs; disease based assistance from non-profit organizations; Medicare prescription drug benefits; Social Security Low Income Subsidy; state and federal medication subsidy programs• Maintain documentation of patient status for resource programs in required databases• Evaluate all self-pay and underinsured patients for PAP/MAP eligibility and enroll patients based on financial need• Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment• Utilize internally developed systems, commercial vendor software (to track patient eligibility, prescriptions, patient communications and program enrollment), outpatient clinical, scheduling and financial systems as necessary• Interact with physicians, nurses, and other health care professionals in a courteous and professional manner Display the highest level of customer service, attentiveness, and consideration possible in all situations Support all new team initiatives Elevate issues promptly to supervisors to promote positive outcomes for internal and external customer Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications EducationBachelor's Degree (Preferred) Work Experience1+ years Healthcare experience (Required) or Registered or Certified Pharmacy Technician status will be accepted in lieu of experience. (Required) Knowledge, Skills, & Abilities Excellent organizational, analytical and problem solving skills. (Required proficiency) Strong oral and written communication abilities. (Required proficiency) Working knowledge of the complexities and interdependencies of Insurance Benefits, Medical Records, and pharmacy operations. (Required proficiency) Strong technical skills and abilities in planning, solution structure, assessment, analysis, client relationship management. (Required proficiency) Maintain organized workspace to help foster efficient operations Show attention to detail, accuracy, and thoroughness in an effort to continually improve quality Manage time wisely and demonstrate the ability to prioritize assigned tasks Licenses and CertificationsRegistered Pharmacy Technician (RPhT) (Preferred) (Preferred) Physical DemandsStanding Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements10% Primary Location: United States-Ohio-Warrensville_HeightsWork Locations: 4510 Richmond Road 4510 Richmond Road Warrensville Heights 44128Job: PharmacyOrganization: UHMeds_Spec_PharmSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: ProfessionalTravel: NoRemote Work: HybridJob Posting: Jan 16, 2026, 1:30:27 PM

AccessOne MedCard, Inc., is an indirect wholly owned subsidiary of Phreesia, Inc. AccessOne is a market leader in providing financing solutions for healthcare receivables, working with some of the largest health systems in the U.S. AccessOne takes minimal credit risk and offers healthcare providers a scalable, compliant and operationally efficient tool that improves collections without undermining patient trust. Phreesia is committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We're an eight-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. Patient Advocacy is the center of what AccessOne does, and the Patient Advocate Call Center is the core of the operations. Patient Advocates are dedicated to making the patient payment process as easy and effortless as possible, for both patients and providers. This is a work-from-home position. AccessOne is a Phreesia company. This role performs work for Phreesia's subsidiary, AccessOne MedCard, Inc. Payroll and benefits are provided by Phreesia, Inc. What You'll Do As a Patient Advocate, you will provide best-in-class service to health system patients in a call center environment by: Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency Review patient accounts, verify balances, and provide clear explanation of statements and adjustments Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient's experience Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism Collaborate with internal teams to share patient insights and support continuous improvement Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies Other tasks or projects as needed or assigned What You'll Bring You are empathetic and passionate about helping people. You want to bring your talents to a company where what you do makes a positive impact on people's lives. You thrive in a structured environment and are looking for a role that offers work/life balance. You're always learning and growing, and you're looking for a company that will support you on your professional development journey. The Patient Advocate, opportunity may be a match for you if you have the following knowledge, skills, and abilities: Bachelor's Degree required Proficiency with MS Office, Windows OS, and web browsers Excellent verbal and written communication skills Effective time management and organizational skills High level of professionalism, reliability, and integrity Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods Ability to work in a fast-paced environment while maintaining accuracy and focus Strong analytical and decision-making skills to evaluate account details and recommend solutions Proven ability to safeguard highly confidential information Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy If you also have these preferred qualifications, we consider that a major plus! Medical billing experience Call center experience Spanish language fluency Hourly rate for US is $18-$23, depending on qualifications. Phreesia is a fully remote company; however, candidates located in ET and CT regions are given priority in the hiring process. Disclosure: This posting is to fill an existing vacancy. Who We Are: At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: 100% Remote work + home office expense reimbursements Competitive compensation Flexible PTO + 8 company holidays Monthly reimbursement for cell phone + internet + wellness 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada Variety of insurance coverage for people (and pets!) Continuing education and professional certification reimbursement Opportunity to join an Employee Resource Group. Learn more here: *********************************** Disclosure: Phreesia uses certain automated tools, including artificial intelligence, to support the assessment of applicants for this position. We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

. Under minimal supervision, this role provides support to patients by coordinating financial and copay assistance programs. You will work closely with billing teams to resolve claim issues and ensure patients receive the financial help they need in a fast-paced environment. What You'll Do * Research, obtain, and coordinate financial assistance and copay programs for specialty and infusion patients. * Verify insurance coverage and update patient information in the system. * Communicate financial responsibilities to patients and secure assistance as needed. * Process financial assistance applications accurately and on time. * Follow up with patients for new or renewal copay assistance cards. * Review financial responsibility with patients or family members and arrange payment options. * Track and monitor approved assistance grants; reapply for funding when necessary. * Stay current on manufacturer copay assistance programs. * Work with billing to resolve claim rejections and meet daily shipping deadlines. * Maintain professionalism, productivity, and courteous communication at all times. * Perform other duties as assigned. Skills & Abilities * Strong written and verbal communication skills * Highly organized and detail-oriented * Integrity and professionalism * Excellent interpersonal skills * Adaptability and time management * Problem-solving and conflict resolution Requirements * High School Diploma or equivalent (required) * Customer service experience (preferred) * 1+ years of healthcare financial assistance or pharmacy billing experience (strongly preferred) * Knowledge of financial assistance programs and medical terminology (preferred) * Proficient in Microsoft Office and computer systems * Self-starter with ability to work independently * Ability to prioritize and multitask effectively As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our team focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.