How to hire a senior agent

How to hire a senior agent, step by step

Here's a step-by-step senior agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior agent
• Step 8: Go through the hiring process checklist

What does a senior agent do?

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1. Identify your hiring needs

   Before you start hiring a senior agent, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior agent also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of senior agent salaries for various roles:

   Type of Senior Agent	Description	Hourly rate
   Senior Agent	Buyers and purchasing agents buy products and services for organizations to use or resell. They evaluate suppliers, negotiate contracts, and review the quality of products.	$13-40
   Purchasing Buyer	In a retail setting, a purchasing buyer is primarily responsible for devising strategies for procuring supplies, ensuring that it aligns with the company's needs and standards. They are also responsible for conducting thorough marketing research and analysis, coordinating with different departments to gather and process documentation, liaising and negotiating with vendors and suppliers, and keeping track of all purchasing orders to ensure accuracy and timeliness... Show more	$16-29
   Purchaser	A Purchaser is responsible for buying goods and services from distribution centers to sell to customers or other companies. They conduct data analysis and research current market trends to identify public demands and generate resources that would increase the company's revenues and profitability... Show more	$17-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Right-of-Way
   • Real Estate
   • SR
   • Work Ethic
   • PowerPoint
   • Customer Satisfaction
   • Customer Service
   • Pipeline Project
   • QA
   • FDA
   • CBP
   • Inbound Calls
   • Legal Descriptions
   • Strategic Sourcing

   Check all skills

   Responsibilities:

   • Manage and supervise a daily safe operation on compliance with FAA regulations and airport guidelines.
   • Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
   • Prepare and submit RFP's, RFQ's, RFI's and RFX's to prospective vendors/contractors for complex projects.
   • Improve company operations as a lead agent working cooperatively with management, subordinates, TSA and FAA ;.
   • Provide and supervise services including check-in documentation and baggage, and reservations.
   • Provide quality professional customer service: check- in, reservations and confirmations.

   More senior agent duties

3. Make a budget

   Including a salary range in your senior agent job description is a great way to entice the best and brightest candidates. A senior agent salary can vary based on several factors:

   • Location. For example, senior agents' average salary in florida is 43% less than in new jersey.
   • Seniority. Entry-level senior agents earn 66% less than senior-level senior agents.
   • Certifications. A senior agent with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior agent's salary.

   Average senior agent salary

   $49,785yearly

   $23.94 hourly rate

   ---

   Entry-level senior agent salary

   $29,000 yearly salary

   Updated December 30, 2025

   Average senior agent salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$74,472	$36
   2	Pennsylvania	$72,053	$35
   3	Massachusetts	$70,179	$34
   4	Oregon	$67,412	$32
   5	Indiana	$65,112	$31
   6	New York	$65,068	$31
   7	Virginia	$61,605	$30
   8	New Mexico	$59,523	$29
   9	Maryland	$57,243	$28
   10	North Carolina	$55,887	$27
   11	Idaho	$55,397	$27
   12	Wisconsin	$55,037	$26
   13	Illinois	$54,494	$26
   14	Arizona	$52,537	$25
   15	Wyoming	$51,958	$25
   16	Nebraska	$51,394	$25
   17	Missouri	$51,276	$25
   18	Montana	$50,783	$24
   19	Colorado	$50,385	$24
   20	Washington	$49,898	$24

   Average senior agent salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	NV Energy	$100,187	$48.17
   2	HDR	$80,885	$38.89	13
   3	Salesforce	$79,997	$38.46	23
   4	Stantec	$75,320	$36.21	24
   5	PNM Resources	$74,231	$35.69
   6	Accenture	$74,196	$35.67	43
   7	Affiliated Engineers	$72,352	$34.78	8
   8	City of Seattle	$70,192	$33.75
   9	Syska Hennessy Group	$68,096	$32.74	9
   10	Tetra Tech	$63,025	$30.30	11
   11	Eversource Energy	$60,729	$29.20	5
   12	Xcel Energy	$60,274	$28.98
   13	TRC Companies	$59,975	$28.83	12
   14	University of Nebraska at Omaha	$53,767	$25.85
   15	The University System of Maryland Foundation	$51,702	$24.86
   16	Trane	$50,904	$24.47	1
   17	City of Houston	$50,696	$24.37	1
   18	University of Nebraska System	$50,286	$24.18
   19	UPS	$50,194	$24.13	2
   20	Snc-lavalin Project Services, Inc.	$49,631	$23.86

4. Writing a senior agent job description

   A senior agent job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior agent job description:

   Senior agent job description example

   Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
   
   The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
   
   As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
   
   At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
   
   WHAT YOU'LL DO AS A PAYMENT SENIOR AGENT:Act as the payments front line of BetFanatics by communicating directly with customers through emails, chats, and phone calls.Help share payments insights and trends to all business areas, including product, marketing, and operations.Reconcile customer payments and withdrawals daily with third-party vendors and banking institutions.Liaise with various business teams to make appropriate corrections for any variances.Process withdrawal requests and performs necessary checks as part of the payments processing procedure.Work within a team environment to gather, interpret and analyze data.Interact with internal client data tools and software to extract information upon request.Provide inbound support related to customer financial inquiries.Assist in developing and maintaining daily/weekly/monthly reporting for financial, gaming, and other statistical data.Recognize possible suspicious, fraudulent, or AML activity and partner with the Fraud team to resolve it.Perform all related and compatible duties as assigned and assist in ad hoc projects.
   
   WHAT SKILLS WILL YOU USE:2-4 years of experience in a payments-related industry.A Bachelor's Degree in a related field will be considered an asset.Understanding of gaming and payment processes.Self-motivated, analytical thinker with exceptional attention to detail.Investigative curiosity with strong organizational skills.Competence with Zendesk/Salesforce & Microsoft Office product suite. Intermediate Excel skills are preferred but not required.Ability to work days, nights, and weekends.Ability to become licensed in multiple jurisdictions.Location: Onsite in JacksonvillePay Range: $20.00-$23.00 / Hour
   
   Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
   
   Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
   
   Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
   NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

   Copy this example

   

5. Post your job

   There are a few common ways to find senior agents for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your senior agent job on Zippia to find and recruit senior agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit senior agents, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior agent

   Once you've selected the best senior agent candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new senior agent. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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