Senior agent job description

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

WHAT YOU'LL DO AS A PAYMENT SENIOR AGENT:Act as the payments front line of BetFanatics by communicating directly with customers through emails, chats, and phone calls.Help share payments insights and trends to all business areas, including product, marketing, and operations.Reconcile customer payments and withdrawals daily with third-party vendors and banking institutions.Liaise with various business teams to make appropriate corrections for any variances.Process withdrawal requests and performs necessary checks as part of the payments processing procedure.Work within a team environment to gather, interpret and analyze data.Interact with internal client data tools and software to extract information upon request.Provide inbound support related to customer financial inquiries.Assist in developing and maintaining daily/weekly/monthly reporting for financial, gaming, and other statistical data.Recognize possible suspicious, fraudulent, or AML activity and partner with the Fraud team to resolve it.Perform all related and compatible duties as assigned and assist in ad hoc projects.

WHAT SKILLS WILL YOU USE:2-4 years of experience in a payments-related industry.A Bachelor's Degree in a related field will be considered an asset.Understanding of gaming and payment processes.Self-motivated, analytical thinker with exceptional attention to detail.Investigative curiosity with strong organizational skills.Competence with Zendesk/Salesforce & Microsoft Office product suite. Intermediate Excel skills are preferred but not required.Ability to work days, nights, and weekends.Ability to become licensed in multiple jurisdictions.Location: Onsite in JacksonvillePay Range: $20.00-$23.00 / Hour

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
+ Preparation of import shipments and distribution of Import Documents

+ General business support function as assigned

+ Prepare import shipments for assigned customers. This may include customs clearance, shipping, labeling, and distribution of cargo. Generate delivery orders and shipping labels as needed.

+ Prepare import documents for distribution to brokerage department and/or Customers' Broker

+ Coordinate pick up and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities in order to obtain necessary information in order to process shipments in the best way.

+ Filing and data entry.

+ Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term.

Minimum Requirements, Education, and Experience:

+ High school diploma or equivalency certificate or significant or relevant or appropriate working experience.

+ Some computer skills including data entry and maintenance and working

+ Some knowledge of general and Import/Export Computer application technology desirable

+ Some knowledge of international commerce (Incoterms, method, customs regulations etc.) desirable

+ Good verbal and written communication Skill

+ Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

+ Medical, Dental, and Vision beginning the 1st of the month after 30 days.

+ 401k with a company match

+ Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.

+ Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


External Company URL: nipponexpressusa.com

Telecommute: No

• Experience in a customer service setting.

• Excellent communication and listening skills.

• Intermediate to advanced computer skills.

• Ability to adapt to changes in product and procedures.

Preferred Knowledge and Skills:

• Experience with ZenDesk (chat, tickets and phone).
• Experience with Salesforce and Salesloft.
• 1-3 years of experience with Business to Business support/communication.

About You:

• A+ character. We are team-first here at Sezzle.
• A hard-working mentality. It's early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren't afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life's too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary and RSUs
• Generous paid time off, sick time and volunteer hours
• Life, STD/LTD, medical, dental and vision insurance
• Highly discounted LifeTime gym membership
• Work From Home stipend
• 401k with impressive employer match

• Remote first work with the option of a collaborative office space in Minneapolis

• The opportunity to join Minneapolis's fastest growing startup alongside a team of motivated and driven individuals

What Makes Working at Sezzle Awesome?

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws.