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Top 50 Senior Agent Skills

Below we've compiled a list of the most important skills for a Senior Agent. We ranked the top skills based on the percentage of Senior Agent resumes they appeared on. For example, 12.1% of Senior Agent resumes contained Customer Service as a skill. Let's find out what skills a Senior Agent actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Agent

1. Customer Service
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high Demand
Here's how Customer Service is used in Senior Agent jobs:
  • Provided excellent customer service by monitoring shipments from pick-up to delivery and communicating continuous updates to customers.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Provided quality and efficient corporate customer service to approximately 800 stores per week.
  • Customer-focused customer service professional with strong in-bound and out-bound call center experience.
  • Traced packages and informed customer and customer service departments of disposition.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Provide customer service for both internally and externally.
  • Delivered world class customer service, and built a solid base of satisfied and loyal customers.
  • Track accounts and use telecommunication to cure over 70 accounts per month with exemplary customer service.
  • Field questions from customer service representatives and advise supervisor of any needs or issues therein.
  • Schedule, train, review work and distribute paperwork flow for customer service representatives.
  • Provide customer service on inbound and outbound calls for AT&T customers.
  • Assist customer service agents with providing real time solutions for the client.
  • Assisted in the training of new customer service representatives and associates.
  • Attended training classes for customer service, products and services.
  • Provide excellent customer service to existing and potential clients.
  • Create and update Customer Service Wiki's.
  • Answer customer service based questions from borrowers.
  • Provided professional customer service by writing and renewing policies Effectively acted as liaison between funeral homes and families when submitting claims
  • Managed colleagues by developing their customer service and problem solving skills.

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93 Customer Service Jobs

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2. Pipeline Project
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high Demand
Here's how Pipeline Project is used in Senior Agent jobs:
  • Negotiate property damage settlements and loss claims associated with pipeline projects.
  • Acquired survey permissions for proposed pipeline project.
  • Acquired right of way easement for pipeline project which extends across fourteen (14) counties in the State of Ohio.
  • Right of Way agent for Trans Canada pipeline project in environment of rigorous safety practices.
  • Performed title in Northeast Colorado and Western Kansas for the Overland Pass pipeline project.
  • Managed, negotiated and secured land rights for electric transmission and pipeline projects.
  • Handled purchase of access road ROW and staging areas for pipeline projects.
  • Worked on a proposed 60 mile long pipeline project in Eastern Ohio.
  • Negotiate agreements with land owners for FERC pipeline projects.
  • Right of Way Agent for the Sabal Trail Transmission interstate natural gas pipeline project.
  • Worked on 500 mile pipeline project cancelled by client at end of November.
  • Project was Energy Transfer s Dakota Access Pipeline project in Des Moines, IA.

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3 Pipeline Project Jobs

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3. Property Owners
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high Demand
Here's how Property Owners is used in Senior Agent jobs:
  • Provide extensive relocation advisory services for displaced residential and commercial property owners to ensure compliance with Federal Uniform Act of 1970.
  • Negotiated with property owners and public officials to secure right-of-way for utilities on various construction projects.
  • Notified property owners that maintenance was necessary across their properties along the existing pipeline easement.
  • Maintained constant communications with surveyors, construction and property owners involved in acquisition project.
  • Conducted negotiations with property owners and legal representatives to secure right-of-way or easements.
  • Negotiate and Acquire permanent and temporary easements from property owners.
  • Work With Contractors During Construction in Providing Right of Way Access and Acting as Liaison Between Property Owners and Contractors.
  • Initiated correspondence with property owners and other governmental official in the acquisition of Right of Way.
  • Recorded interviews with property owners, witnesses and third party claimants regarding analysis of loss.
  • Worked on files with deceased property owners to locate heirs scattered over the U.S.
  • Interpreted right-of-way maps and plans for property owners and the public.
  • Represent the client in complex negotiations with property owners and attorneys.
  • Act as liaison between property owners, staff and Client.
  • Analyzed project scope proposals provided by Dominion Virginia Power for Right of Way Identified land/property ownership from public records.
  • Negotiated permits with property owners to allow prospecting, surveying, and testingfor natural gas deposits.

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6 Property Owners Jobs

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4. Phone Calls
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high Demand
Here's how Phone Calls is used in Senior Agent jobs:
  • Document inbound/outbound telephone calls made detailing conversations ensuring that federal and state third party collection regulations have been followed.
  • Exceeded 300+ inbound and outbound phone calls daily, recognized as one of the top 5 agents for call volume.
  • Excelled on quality reviews of phone calls that measured accuracy, managing broker's expectations and average handle time.
  • Maintained queue of accounts with regular review, phone calls and necessary follow - up work.
  • Organized daily phone calls to clients in order to collect debts before the due dates.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Answered phone calls, and discussed personal claims that fell into collections.
  • Received and processed incoming phone calls from customer or client base.
  • Respond to support tickets in between phone calls.
  • Handled heavy inbound and outbound phone calls.
  • Acted as internal call center supervisor, monitored call center representative phone calls and provided necessary performance feedback.
  • Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate person
  • Answer agents and customers phone calls and resolve questions/problems in a professional manner, Submit weekly reports, diffuse frustrated situations
  • Implement and manage a detailed marketing plan of sales visits, telephone calls, direct mail and public relations.
  • Answer incoming phone calls from health care providers (i.e.

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3 Phone Calls Jobs

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5. Boundary Surveys
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high Demand
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6. Title Companies
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high Demand
Here's how Title Companies is used in Senior Agent jobs:
  • Negotiated agreements with landowner and prepared settlement packets in preparation of escrow for title companies and condemnation support to the County.
  • Acquired and reviewed title reports from title companies to open escrow accounts for fee and right-of-way acquisitions.

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7. Email
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high Demand
Here's how Email is used in Senior Agent jobs:
  • Received Customer service incoming access calls and emails from employees having complications at any AT&T cite.
  • Cross-trained and provided back-up for other customer service representatives (Chat, Email and Social Media).
  • Respond to inbound customer service requests via telephone and email communications in an efficient and effective manner.
  • Provide guidance and instructions over the phone and in person and by email for technical issues.
  • Handle email and network issues to make sure the customer is able to log on.
  • Build and maintain relationships with agents that include email and face to face meetings.
  • Handle incoming call and email escalations from both internal and external customers.
  • Answer calls and email requests from multiple corporate accounts using Apollo GDS.
  • Maintained exceptional metrics for call/email handle times, and issue resolution.
  • Provide customer service and assistance to Starbucks customers via email.
  • Assist insurance agents with telephone and email inquiries.
  • Managed customer service through inbound calls and emails.
  • Process payments by phone and email.
  • Call, Email, Fax Debtors.
  • Interact with suppliers via email and phones Provided customer service support.
  • Take call, answer emails, esscalated calls, assist other agents
  • Respond to inbound telephone inquiries and email requests from Higher One/Bank Mobile accountholders.
  • Project manager- David Gould, Phone: 585-245-1212, email: d2sgould @aol.com)
  • Project Manager - Sandy Florian, Phone: 231-233-3659, email: sandy.florian@westernls.com)
  • Answered to Oneok's, Blair Harris, phone: 651-271-3944, email: blair.harris@oneok.com)

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15 Email Jobs

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8. Technical Support
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high Demand
Here's how Technical Support is used in Senior Agent jobs:
  • Provide information; technical support and online monitoring of network servers and applications.
  • Provide technical support for the retail locations of a large multinational telecommunication company.
  • Assisted customers with website issues and general technical support, as well as navigation of company website.
  • Assisted other agents with handling difficult accounts and also provided technical support for other agents with accounts.
  • Provided technical support for RadioShack retail stores point of sale systems via telephone and remote computer support.
  • Provided advanced technical support for business & consumer grade computer networking products and Tier 2 Escalations.
  • Provide technical support to the Broker's (FTN) for completion of entries.
  • Provided full range of technical support to Sony operations and its end-users.
  • Responded to incoming technical support customer calls and online chats daily.
  • Provide technical support and assist customers with billing and processing payments.
  • Coordinate and provide technical support for desktop and notebook computers.
  • Recruited to provide technical support to over 200,000 employees globally.
  • Assisted customers with Telecom related billing and technical support.
  • Handled incoming calls within multiple departments; Retention, Customer Service, Technical Support, ETC.
  • Provided White-Glove technical support for Fiber Optic high-bandwidth ISP.

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4 Technical Support Jobs

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9. Right-of-Way
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high Demand
Here's how Right-of-Way is used in Senior Agent jobs:
  • Drafted and negotiated right-of-way agreements, encroachment agreements, and pipeline reimbursement agreements for pipeline and terminal operations.
  • Prepared and responded to Request for Proposals for right-of-way acquisition and construction projects.
  • Procured easements and negotiated payments for right-of-way with landowners, and corporations
  • Developed strong relationships with landowners in anticipation of negotiating right-of-way agreements.
  • Prepared cost estimates for various size right-of-way acquisition and construction projects.
  • Maintain constant interaction with the landowners and tenants in order to negotiate and acquire right-of-way for Natural Gas Lines.
  • Coordinated all right-of-way activities associated with maintenance and repair on 1,250 miles of pipeline in a five state area.
  • Negotiated time, cost, and operationally sensitive right-of-way agreements with and among a diverse client group.
  • Experienced metes and bounds description, familiarized myself with this process and successfully arranged Right-of-Way plotting.
  • Analyzed, compiled and prepared Right-of-Way agreements, real estate contracts, payments and bill-of-sales.
  • Negotiate and settle tree removal in right-of-way prior to clearing and damages after construction.
  • Managed Right-of-Way Projects in Bradford and Sullivan Counties in PA.
  • Negotiated and acquired Right-of-Ways and pump station sites.
  • Acquire Right-of-Way and access for construction.
  • Negotiated with landowners for right-of-ways for oil and gas pipelines.. * Scheduled and coordinated site surveys with contractors and company representatives.
  • required to acquire right-of-way/easements over private and/or public land.
  • Worked in Carmel, Indiana purchasing right-of-way for a 10 mile transmission and distribution line.
  • Coordinated routes with pipeline installers, right-of-way and construction personnel to maintain budget and timelines.
  • Perform highly technical right-of-way and other property-related work for Electric Power Systems, Inc. clients.
  • Tracked right-of-way project budgets and timelines using complex excel spread sheets.

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10. Data Entry
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high Demand
Here's how Data Entry is used in Senior Agent jobs:
  • Processed Payments Performed Data Analysis Data Entry Took incoming calls as necessary.
  • Completed orders that were set online regarding internet and home phone service, data entry in all aspects of the business.
  • Generated rates of all outbound international freight, documentation, data entry and customer service for export activity.
  • Verify data entry for accuracy and check various company audit items for compliance.
  • Reviewed error reports weekly to ensure data entry accuracy was above 90%.
  • Process, prepare and review informal entries -Perform data entry and retrieve information
  • Prioritized data entry daily to ensure customers' needs were met.
  • Perform edit checks of the data entry for accuracy.

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12 Data Entry Jobs

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11. New Agents
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high Demand
Here's how New Agents is used in Senior Agent jobs:
  • Developed and trained new agents to perform the tasks needed to successfully perform on their given client with HIPPA/FDPA compliance regulations.
  • Assist customers with billing concerns, assist training new agents and answering Questions from current agents, taking over escalated calls.
  • Trained new agents and document specialist how to search for and locate deeds, wills, and other instruments.
  • Tasked with helping create and edit training materials for new agents as part of improved training process.
  • Scheduled appointments, data entry for Children's Hospital & Research Center Oakland and trained new agents.
  • Train new Agents and assist with the design and implementation of training program for VA STOCKAMP Program.
  • Coached, managed and trained new agents when requested to by client management members.
  • Worked as Lead Land Agent training and overseeing new agents with regard to survey.
  • Managed three Agent Managers to prospect new agents and sub-agents for market share growth.
  • Trained new agents on proper policy or procedures for the department.
  • Train and develop new agents around quality and timely repair processes.
  • Mentored agents, implemented advanced training programs for new agents.
  • Recruited, trained and mentored new agents to the company.
  • Launch new agents, develop sales, and finance skills.
  • Mentor new agents and assist in closing difficult accounts.
  • Assumed senior readership role to mentor new agents.
  • Trained and mentored new agents.
  • Mentor and coordenator of new agents in trial period.
  • Emphasized customer satisfaction Generated productivity Mentored new agents for Allstate Insurance Co.
  • Assisted in the onboarding of new agents; worked with technology and security groups to onboard new hires.

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12. Fedex
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high Demand
Here's how Fedex is used in Senior Agent jobs:
  • Researched FedEx Billing Online customer inquiries and once resolved contacts customers via email and phone calls with completed research findings.
  • Determined admissibility and arrange for the type of release required by U.S. Customs, FTN and FedEx Express systems.
  • Obtain refunds or tender duties and process in FTN online billing application in conformance with FedEx billing procedures.
  • Coordinate FedEx US, offshore ad third party vendors to ensure proper disposition of re-bill and credit resolutions.
  • Received a Bravo Zulu Award for saving FedEx thousands of dollars in revenues by identifying errors in system.
  • Ensured files are completed accurately and timely according to customs regulations, OGA and FedEx contract specifications.
  • Processed Duty and Tax invoices using knowledge of Customs clearance process and collaboration with FedEx Trade Networks.
  • Access the internet, FedEx systems for customer databases, spreadsheets and manifest scrolling.
  • Contacted customers, field locations, and other FedEx departments as necessary for research.
  • Arranged for the release of FedEx Express international shipments from Custom's custody.
  • Supported FedEx Express International sort operations for flights arriving from China and Canada.
  • Update FedEx Dispute Tracking System to show status and closure of cases.
  • Handle FedEx customer invoice system within a 24-hour time frame.
  • Processed corrected 023 air waybills through various FedEx computer systems.
  • Created new shipments on FedEx and UPS online commerce interfaces.
  • Processed FedEx Express caged shipments to ensure timely release.
  • Release and data input of imported FedEx shipments.
  • Experience 1986-Present FedEx Phoenix, AZ.
  • Contacted customers, field locations, and other Fedex departments as necessary in the resolution of customer payments.
  • Arrange for shipments to be expedited to customers via Fedex couriers or outside couriers service.

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15 Fedex Jobs

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13. WAY Agent
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high Demand
Here's how WAY Agent is used in Senior Agent jobs:
  • Right of Way Agent II - I worked with Energy Transfer on 3 different projects as a Right of Way Agent.
  • Work with Right of Way Agents identifying correct entities and landowners to pursue for survey permission and land acquisition.
  • Right of Way agent for Electrical Transmission Lines.
  • Obtained survey permissions and mediated landowner damage and access issues between right of way agents,survey group and landowners.
  • Right of Way Agent for an 8 natural gas pipeline in Northeast Pennsylvania.
  • Right of Way Agent assigned to Williams Gas Pipeline/Transco Charlottesville office.
  • Right of Way Agent 2/12- Current Lonestar Land Services, LLC.
  • Survey Permission Acquisition 35 Year Title - Texas TREC Easement or Right of Way Agent Certificate of Registration

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47 WAY Agent Jobs

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14. Property Damage
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high Demand
Here's how Property Damage is used in Senior Agent jobs:
  • Negotiated property damage settlements and loss claims associated with projects and day to day operations necessary to maintain customer's facilities.
  • Assess and Negotiate property damage settlements.
  • Project, 42" Natural Gas Line, a 36" Natural Gas Line & Property Damages Sr.

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1 Property Damage Jobs

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15. Real Estate
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average Demand
Here's how Real Estate is used in Senior Agent jobs:
  • Maintained relationships with real estate agents and mortgage companies through regular attendance at weekly informational meetings and networking events.
  • Managed the leased real estate portfolio segregation component of ConocoPhillips separation into independent upstream and downstream companies.
  • Computed valuations for eminent domain takings based on third-party real estate appraisal.
  • Coordinated deals with buyers, sellers, renters and investors in both residential and commercial real estate transactions.
  • Produced new loan business in a complex real estate lending market impacted by demographic and nationwide economic challenges.
  • Process real estate transactions using transaction software, online check depositing software, and maintaining transaction spreadsheets.
  • Monitored project oversight, capital sourcing and deal structuring to include all aspects of real estate.
  • Maintained my Texas Real Estate Commission/ Right of WayLicense and a Texas Notary in good standing
  • Maintained my Texas Real EstateCommission/Right of Way License and a Texas Notary in good standing
  • Maintained knowledge in real estate and appraisal practices.

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74 Real Estate Jobs

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16. Outgoing Shipments
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average Demand
17. New Accounts
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average Demand
Here's how New Accounts is used in Senior Agent jobs:
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Increased new accounts by 60% while developing and maintaining major accounts.
  • Established more than 30 new accounts, earning a combined profit of over $2M.

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18. Ferc
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average Demand
Here's how Ferc is used in Senior Agent jobs:
  • Assist Transmission and Distribution Electric Construction while maintaining FERC regulations.
  • Obtained current landowner and contact information from various courthouses and states in order to assist in FERC mandated maintenance operations.
  • Attended FERC mandated Open Houses to present project information to affected landowners and responded to landowner inquiries.
  • Assisted in obtaining needed permits for roadways, waterways and other energy entities for FERC mandated maintenance.
  • Contacted landowners to acquire survey permission on right of way prior to FERC Certificate being issued.
  • Contract Land Staff Agent in six parishes on 190 mile Northern Louisiana spread, FERC project.
  • Acquired Survey Permits for a proposed natural gas pipeline (FERC Project) in three-states.
  • Lead Senior ROW Agent on a pipeline maintenance project (FERC Project) across two-states.
  • Work with the project surveyors to conduct required surveys for FERC project.
  • Negotiated easements and lease modifications from landowners within FERC storage field.
  • Detailed FERC experience, and state regulatory statutes.
  • ROW acquisition and title for FERC greenfield pipeline.
  • Survey Permission/ Permitting/Acquisition FERC Project Training
  • PROJECT TYPES: Electric Transmission & Pipeline (FERC) DUTIES: Easement Acquisition & Construction Liaison
  • Attended landowner information and FERCScoping meetings in both States of Connecticut and New York.
  • Survey Permission/ ROW Acquisition Penn DOT and Local Road Permitting Pennsylvania Notary Public FERC Project Training

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19. Due Diligence
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average Demand
Here's how Due Diligence is used in Senior Agent jobs:
  • Acted as a member of a team performing due diligence on a number of idle pipelines for immediate sale.
  • Team lead for due diligence and curative for the entire power grid for the Commonwealth of Pennsylvania.
  • Performed accurate chain of title searches, verified mineral ownership, and conducted due diligence.
  • Performed due diligence and mentored field agents throughout the due diligence process.
  • Provided key support and due diligence of contract development.
  • Perform due diligence and eminent domain proceedings.
  • Assigned to two projects for Caprock for due diligence and curative in North Dakota and West Texas.

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3 Due Diligence Jobs

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20. Supervisor Calls
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average Demand
Here's how Supervisor Calls is used in Senior Agent jobs:
  • Maintain high customer service standards to attract and retain customers, including conflict resolution and supervisor calls.
  • Lead assist: Took Supervisor calls and answered general questions on the floor.
  • Championed above conversion rate goal and handled supervisor calls.
  • Take Supervisor calls when needed to de-escalate certain situations.
  • Handled escalated supervisor calls Processed payments via credit cards or checks by phone Worked with customers to setup arrangements if needed
  • Take calls from agents Take Supervisor calls Work calls in assigned and WIP que's

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21. LLC
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average Demand
Here's how LLC is used in Senior Agent jobs:
  • Transferred to Bluegrass Pipeline, LLC Memphis, Tennessee office to work on the Memphis West Re-route portion of the Project.
  • Contracted by NEXUS Gas Transmission, LLC.
  • Represented Nexus Gas Transmission, LLC.
  • Survey Permitting Project in two counties in Northwest Ohio for ET Rover Pipeline, LLC Open House Meetings in Ohio and Michigan
  • Phase IV Percheron Field Services, LLC.
  • SUMMIT RESOURCES LLC- (Enterprise Products (Client)- Seaway Crude Seg.

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19 LLC Jobs

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22. Company Policies
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average Demand
Here's how Company Policies is used in Senior Agent jobs:
  • Prepare extensive documentation packages for all purchases exceeding $25K in accordance with company policies and procedures.
  • Researched and processed international shipments according to U. S. Customs import trade requirements and company policies.
  • Act in accordance with company policies, procedures, and standards of ethics and integrity.
  • Trained new hires in company policies, systems use, and customer satisfaction techniques.
  • Demonstrate strong understanding of company policies as well as standards throughout the shipping industry.
  • Manage the knowledge and understanding of company policies by lower skilled agents.
  • Provide information and refine new agent's knowledge of company policies.
  • Trained assistants in company policies; sounding board for disputes.

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20 Company Policies Jobs

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23. Medicare
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average Demand
Here's how Medicare is used in Senior Agent jobs:
  • Managed for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
  • Investigated complex customer dilemmas to implement appropriate corrective action for customer inquiries regarding their Medicare Part D plan.
  • Customize Insurance programs to suit individual customers often covering a variety Medicare and Medicaid risks.
  • Provide education regarding Medicare, Medicaid, and Social Security to customers.
  • Familiarized and provided information on general Medicare eligibility and information.
  • Consulted with clients via Internet/phone to determine proper Health Insurance or Medicare company for their medical profile and needs.
  • Field sales agent tasked with sales and marketing of Medicare Advantage plans in a three county radius.
  • Specialized in Health, Life & Accident Insurance Sales including Medicare Advantage Plans.
  • Provide Customer Service for agent/broker and clients enrolled on Medicare Advantage products.
  • Responded to Internet leads for health insurance and Medicare Plans.
  • Answered incoming calls for Clinical Triage and Medicare Member services.
  • Direct sales of health, Medicare supplements, Humana Advantage and Part D Rx insurance plans.

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4 Medicare Jobs

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24. Communication
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average Demand
Here's how Communication is used in Senior Agent jobs:
  • Maintained complete documentation related to all planning procedures, communications regarding the property; update various tracking tools and databases.
  • Informed customer of multiple communication channels about documentations required to process shipments required within time frame.
  • Created internal and external employee contests and activities to cultivate effective working relationships and improve communication.
  • Developed the technical capabilities and communication capacity to handle virtually every order processing requirement.
  • Communicate complex technical information to agents, using written and/or verbal communication.
  • Present qualified health products to potential applicants via telecommunications and e-mail.
  • Implemented and streamlined processes of communication between departments and coordinating companies.
  • Maintain borrowers success in the rehabilitation process through consistent communication.
  • Articulate with excellent verbal and written communication skills.
  • Obtained survey permissions, photographed sites, and managed and documented all communications with landowners and their attorneys assigned to me.
  • Team Player; Negotiating; Completion Oriented; Business Acumen; Extremely Organized; Strong Work Ethic; Excellent Communication Skills.
  • Reviewed documents, written external communication for format, consistency and compliance with procedures of Right of Way.
  • Maintain communication flow between clients and technical staff and partnering with management to impact department and company goals.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Collect unpaid Secured loans & Lines of Credit from company clients using all forms of communication.
  • Assure consumer communication is in compliance with all state and federal laws.
  • Operated communication equipment, tractor-trailer rigs, and escort vehicles.
  • Attended proper training courses to enhance communication skills.
  • Maintained records of unapplied payments and sought resolution through oral and/or written communication.
  • Initial communication with client Client tracking Data reporting/monitoring Agent assignments Performance management of agents

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48 Communication Jobs

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25. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Senior Agent jobs:
  • Diagnosed and troubleshooting hardware/software and Windows processing problems and applied solutions to increase company efficiency while utilizing exceptional customer service skills.
  • Led teams of technicians in evaluating and troubleshooting of complex systems and made recommendations for optimizing performance.
  • Navigated and coached colleagues through difficult troubleshooting procedures to resolve member issues.
  • Key physician relationship developer and troubleshooting specialist.
  • Mentored and trained over thirty agents concerning customer service skills and troubleshooting internet, phone and TV connectivity.
  • Supported customers in navigating the company's website, and placing orders online and troubleshooting any technical issues.
  • Served as customer liaison between Canada and Mexico to ensure timely processing of entries or troubleshoot issues.
  • Worked directly with system programmers to troubleshoot and develop fulfillment improvements increasing throughput by 200%.
  • Processed bill payments, call escalations, QA, TroubleShooting phones, as well as bill disputes
  • Handle all business accounts for T-Mobile, troubleshooting, outbound calls and inbound calls.
  • Work with the customer to understand, troubleshoot, and repair the issue.
  • Worked closely with IT to troubleshoot website, database, and technology difficulties.
  • Educated clients on troubleshooting and proper use of cable and internet products.
  • Answered the tier 1 agents' questions on procedures and troubleshooting.
  • Trained incoming troubleshooting agents to handle Verizon DSL customer calls.
  • Make service calls and troubleshoot security and network equipment.
  • Trained 50 + technical agents in proper troubleshooting techniques.
  • Processed orders through various billing systems/Troubleshoot frequent errors Quickly and effectively solve customer challenges.
  • Conducted training classes to new hires in a fast paces call center environment Troubleshoot device issues .
  • trained geek squad agents in the troubleshooting processes for varying hardware and software issues.

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2 Troubleshoot Jobs

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26. WAY Acquisition
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average Demand
Here's how WAY Acquisition is used in Senior Agent jobs:
  • Right of way acquisition and relocation work for local municipalities in southwestern Washington and northern Oregon.
  • Directed and performed all title and curative work, contract negotiations, and right-of-way acquisitions.
  • Provided land support during FERC and other public meetings leading up to right-of-way acquisition.
  • Negotiated with landowners for survey permission and right of way acquisition in North Dakota.
  • Right of Way acquisition Civil & Environmental survey permission
  • Right of way acquisition/Survey Permission Texas Notary Public/TREC license Creation of Landowner Line List using Appraisal District Tax Maps
  • Performed Right of Way acquisition for a 70 mile 30 inch" mainline natural gas pipeline covering 5 Counties.

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27. Government Agencies
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average Demand
Here's how Government Agencies is used in Senior Agent jobs:
  • Developed and maintained working relationships with government agencies related to the project.
  • Collaborate with other government agencies to ensure taxpayer compliance and thorough enforcement.
  • Secure ministerial permits from local government agencies.
  • Create and maintain dialog with other State and local government Agencies.
  • Supervised Int'l Import Operations for clearance compliance with government agencies.
  • Liaised with other government agencies to streamline interagency operations.
  • Provided permitting with several environmental government agencies for the replacement of three gas pipeline under the Truckee River in downtown Reno.
  • Managed OGA other government agencies (i.e.

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13 Government Agencies Jobs

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28. Special Projects
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average Demand
Here's how Special Projects is used in Senior Agent jobs:
  • Fulfilled requests for special projects related to Pfizer International Meetings, delegated with team leader.
  • Supervised professionals, technicians, support staff, processes and special projects assigned.
  • Assist Service Manager with special projects as requested.

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2 Special Projects Jobs

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29. Loan Applications
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average Demand
Here's how Loan Applications is used in Senior Agent jobs:
  • Assisted senior-level credit officers with complex loan applications.
  • Process and complete incomplete/incorrect loan applications for agents.
  • Act on customer inquiries including: balances, transfers, receiving payments, loan applications.
  • Produced solutions relating to loan applications, appraisals, and conditions.
  • Receive data from customers to process auto and personal loan applications.
  • Processed loan applications for credit union members.
  • Helped clients to fill out initial loan applications Forward applications of good clients to loan defense committee.

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30. GIS
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low Demand
Here's how GIS is used in Senior Agent jobs:
  • Increased system efficiency and productivity by assisting external customers in registration and navigation of Web sites and Web based applications.
  • Conducted formal briefings and debriefings with client, detail and law enforcement authorities regarding travel and logistical concerns of environment.
  • Assess and collect taxes owed to the State from out-of-state and local unregistered businesses required to register and pay tax.
  • Assist members in filing bureau of motor vehicles transactions pertaining to auto registration, drivers licenses and title transfers.
  • Addressed any number of issues with the Attorney General's Legislative Office and Press office on a daily basis.
  • Locate, identify, and investigate unregistered businesses which are required to be registered and reporting with the Department.
  • Delivered both Recruiting and Business Development efforts for clerical, logistics, call center, and administrative placements.
  • Follow strict Company/Client policies and procedures at all times, ensuring legislative requirements are met.
  • Skip trace to locate business owners or registered agents to reconcile balances due.
  • Provided logistical tracking for all vehicles housed in the Mercedes regional network.
  • Reviewed CLS GIS Viewer daily for changes and researched accordingly.
  • Registered bidders for the Upset Sale of delinquent properties.
  • Submit information for client database and GIS system.
  • Submit information for GIS mapping and tracking system.
  • Detailed report keeping in GIS/Viewer System.
  • Communicate with clients and provide Logistics Customer Service Making arrangements for domestic railway/trucking shipping.
  • Assisted all surveyors in the field; civil, archeologist, seismic, and biologist.
  • Collected and displayed the status of all activities in the GIS Viewer .
  • Created and updated ownership linelist per company GIS maps.
  • Maintained landowner contact information using CLSLink GIS software.

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31. CBP
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low Demand
Here's how CBP is used in Senior Agent jobs:
  • Acted as a custom broker for Federal Express electronically filing entries on international freight in accordance with CBP and Federal regulations.
  • Input data into Duplex system to submit entry through U.S. CBP as well as the Food and Drug Administration.
  • Operate CBP and OGA systems and follow regulations and tariff schedules, general import procedures and systems.
  • Guarantee that documents are correctly submitted to CBP for entries deletion process.
  • Prepare entry packages for submission to CBP and ensure timely filing.
  • Follow strict laws and regulations of FTN and CBP.

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32. Access Roads
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low Demand
Here's how Access Roads is used in Senior Agent jobs:
  • Negotiated with landowners to acquire necessary ROW for Pipeline, Valve sites, and access roads.
  • Negotiated and bought pipeline and electric rights of way, surface sights and access roads.
  • Negotiate with landowners to acquire easements, access roads and temporary construction easements.
  • Negotiated Permanent Easements, Access Roads and Additional Line Right Exercises.
  • Negotiated for permanent access roads, compressor & valves sites.
  • Calculated, prepared, and reviewed documents consisting of estimates and finalamounts of acquired easements, valve sites and access roads.

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33. US Customs
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low Demand
Here's how US Customs is used in Senior Agent jobs:
  • Prepared US Customs entry and other government agency documentation.
  • Analyzed all provided documentation for compliance with FTN policies and procedures as well as US Customs compliance.
  • Interacted with trace agent to obtain required documents for shipments awaiting clearance for US Customs.
  • Coordinated US Customs exams: Intensive Exams, Tailgate Exams, and CET Exams.
  • Worked with US Customs and Border Patrol for shipments that needed more review.

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34. FDA
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low Demand
Here's how FDA is used in Senior Agent jobs:
  • Filed customs entries and processed FDA for Largest Revenue Customer * Processed delivery orders and set up inland transportation.
  • Maintain uniform business practices and procedures to ensure compliance with Customs and FDA laws and regulations.
  • Obtained clearances with the FDA and Fish and Wildlife Service.
  • Classify commodity in accordance with FDA regulations Ability to exercise conflict resolution and organization skills while staying on task
  • Provide analysis and corrections to ABI and Census rejections Processed FDA entries requiring prior notice Determined FDA product codes ISF Processing

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35. Tax Cards
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low Demand
Here's how Tax Cards is used in Senior Agent jobs:
  • Experience in pulling tax cards and assisting title agents in the courthouse with pulling vesting deeds as needed.
  • Acquired tax maps, tax cards, performed vesting searches and compiled 35 year limited title certificates.
  • Pulled tax cards and plat maps.
  • Searched tax cards and land title.

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36. Paypal
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low Demand
Here's how Paypal is used in Senior Agent jobs:
  • Handled PayPal Giving Fund nonprofit customer service emails and escalations.
  • Understand the PayPal processes and system support, and ensure customer satisfaction is met at all times.
  • Selected by management to be the point-of-contact for DELL, a large PayPal merchant.

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37. Life Insurance
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low Demand
Here's how Life Insurance is used in Senior Agent jobs:
  • Processed insurance company appointments and terminations for Liberty National Life Insurance Company and United Investors Life Insurance Company.
  • Authored Alabama State Liberty National Life Insurance Company licensing procedure manual.
  • Collected information for prospective life insurance prospects.
  • Handled all aspects of agent licensing for district offices for Liberty National Life Insurance Company.
  • Reviewed client's life insurance policies and made recommendations as to their current insurance needs.
  • Prepared life insurance policies to be issued to the agent.
  • Produced leads for appointments to sell Health and Life Insurance.
  • Developed life insurance and commercial insurance leads to meet monthly sales targets.

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6 Life Insurance Jobs

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38. Powerpoint
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low Demand
Here's how Powerpoint is used in Senior Agent jobs:
  • Created PowerPoint presentations used for business development.
  • Used the imagery from Falcon View and Google Earth for information to produce PowerPoint presentations for briefings to the higher epsilon.
  • Have excellent documentation skills and proficient in working with Microsoft Office (Word, Excel, and PowerPoint).
  • Present topics and PowerPoints, as well as, coordinate the guest speakers for the team's Learning Sessions
  • Developed implemented and presented PowerPoint presentations to large groups of agents across the country.
  • Experience in Microsoft word, excel, and powerpoint.

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4 Powerpoint Jobs

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39. Insurance Companies
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low Demand
Here's how Insurance Companies is used in Senior Agent jobs:
  • Assisted with obtaining medical records for legal cases and insurance companies while maintaining excellent call handle time and superior quality.
  • Handle outbound and inbound calls from members, pharmacies, doctors' offices and insurance companies.
  • Handle inbound and outbound telephone calls with patients, prescriber, pharmacists and insurance companies.

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40. OGA
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low Demand
Here's how OGA is used in Senior Agent jobs:
  • Advanced training in interviewing and interrogation techniques.
  • Monitored risks and threats of competitive landscape within specified territories of both Cuyahoga and Lake Counties.
  • Utilized a strong knowledge of cause and origin of loss and subrogation to perform analysis.
  • Handled delicate issues with landowners regarding subrogated and leased tracts of land where necessary.

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41. Title Certificates
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low Demand
Here's how Title Certificates is used in Senior Agent jobs:
  • Created Title Certificates and Chain of Title for individual landowners and built files off of these.

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42. Ensure Compliance
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low Demand
Here's how Ensure Compliance is used in Senior Agent jobs:
  • Reviewed the sharing of intelligence information with numerous recipients to ensure compliance with intelligence oversight authorities.
  • Reviewed all executed closing documents to ensure compliance with state and regulatory requirements.
  • Administer and negotiate vendor and supplier contracts and monitor vendor contract performance to ensure compliance with corporate, approved standards.
  • Conduct periodic background checks, to check for recent criminal offenses to ensure compliance.
  • Manage contractors to ensure compliance with terms of the executed agreements.
  • Maintain all necessary shipment logs and records to ensure compliance with U.S. Customs laws and TSA regulations.
  • Make affective decisions to ensure compliance and enhance the Customer Experience.

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10 Ensure Compliance Jobs

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43. Contact Information
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low Demand
Here's how Contact Information is used in Senior Agent jobs:
  • Demonstrated effective skip tracing techniques by locating debtor contact information.
  • Research contact information about landowners and tenants.
  • Explain necessary and applicable documentation, provide any contact information to IRS, request tax documents if applicable.
  • Skip trace debtors for creditors or other concerned parties to gather current contact information.
  • Key Achievements: Answering General Inbound calls from prospects requesting apartment rental information, setting appointments, collecting contact information.

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44. Sales Floor
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low Demand
Here's how Sales Floor is used in Senior Agent jobs:
  • Target Anderson, IN I worked the sales floor and helped unload the truck on Mondays, Wednesdays, and Fridays.

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45. Public Records
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low Demand
Here's how Public Records is used in Senior Agent jobs:
  • Searched public records to determine legal ownership of proposed exploration sites.
  • Examined public records- researching title and tax records in 4 different Counties in Toledo Ohio area.
  • Conduct public records research to determine surface and mineral ownership rights.
  • Research public records to determine ownership and property rights.
  • Skilled in examining public records and determining surface ownership; Locates owners of land; Prepares affidavits as needed (e.g.
  • Examined public records to determine ownership and property rights on an 80 mile Transmission line.

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46. QA
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low Demand
Here's how QA is used in Senior Agent jobs:
  • Promoted to QA tester during testing of software for our new point of sale system.
  • Assist QA with internal calibration for uniformity of product.
  • Created and designed our EP and OP (Excellent and Outstanding Performance QA Matrix) recognition programs for our Inbound Agents.
  • Investigated activities of enemy agents, to include militia groups, terrorist organizations, Taliban loyalists and Al Qaeda supporters.

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47. VIP
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low Demand
Here's how VIP is used in Senior Agent jobs:
  • Provide services for large groups and work closely in assist and handle VIPs with extra customer service and care.
  • Coordinated day-to-day operations for regional branch and booked travel for VIP clients, including large law firms.
  • Assisted VIP executives with priority travel support.
  • Coordinated select trips for VIP travelers annually.
  • Systematized the pick-up process for VIP customers and expedited service in a timely fashion for leisureliness.

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1 VIP Jobs

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48. Control Valves
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low Demand
50. New Construction
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low Demand

Senior Agent Jobs

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20 Most Common Skills For A Senior Agent

Customer Service

15.9%

Pipeline Project

14.5%

Property Owners

10.2%

Phone Calls

8.2%

Boundary Surveys

7.5%

Title Companies

6.7%

Email

4.6%

Technical Support

3.8%

Right-of-Way

3.5%

Data Entry

2.9%

New Agents

2.8%

Fedex

2.6%

WAY Agent

2.6%

Property Damage

2.4%

Real Estate

2.2%

Outgoing Shipments

2.1%

New Accounts

2.1%

Ferc

2.0%

Due Diligence

1.7%

Supervisor Calls

1.6%
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Typical Skill-Sets Required For A Senior Agent

Rank Skill
1 Customer Service 12.1%
2 Pipeline Project 11.0%
3 Property Owners 7.8%
4 Phone Calls 6.2%
5 Boundary Surveys 5.7%
6 Title Companies 5.1%
7 Email 3.5%
8 Technical Support 2.9%
9 Right-of-Way 2.7%
10 Data Entry 2.2%
11 New Agents 2.2%
12 Fedex 2.0%
13 WAY Agent 2.0%
14 Property Damage 1.8%
15 Real Estate 1.7%
16 Outgoing Shipments 1.6%
17 New Accounts 1.6%
18 Ferc 1.5%
19 Due Diligence 1.3%
20 Supervisor Calls 1.2%
21 LLC 1.2%
22 Company Policies 1.1%
23 Medicare 1.1%
24 Communication 1.0%
25 Troubleshoot 1.0%
26 WAY Acquisition 1.0%
27 Government Agencies 1.0%
28 Special Projects 1.0%
29 Loan Applications 0.9%
30 GIS 0.9%
31 CBP 0.9%
32 Access Roads 0.9%
33 US Customs 0.8%
34 FDA 0.8%
35 Tax Cards 0.8%
36 Paypal 0.7%
37 Life Insurance 0.7%
38 Powerpoint 0.7%
39 Insurance Companies 0.7%
40 OGA 0.7%
41 Title Certificates 0.7%
42 Ensure Compliance 0.6%
43 Contact Information 0.6%
44 Sales Floor 0.6%
45 Public Records 0.6%
46 QA 0.6%
47 VIP 0.6%
48 Control Valves 0.6%
49 Legal Descriptions 0.5%
50 New Construction 0.5%
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2,024 Senior Agent Jobs

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