What does a senior agent do?
A senior agent manages incoming calls, generates leads, and schedules appointments for important meetings. They must accurately track and respond to the internet leads and provide top quality customer service to the clients. Their job also requires them to travel to multiple countries to monitor company functions. They must also estimate the costs of infrastructure and construction projects.
Senior agent responsibilities
Here are examples of responsibilities from real senior agent resumes:
- Manage and supervise a daily safe operation on compliance with FAA regulations and airport guidelines.
- Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
- Prepare and submit RFP's, RFQ's, RFI's and RFX's to prospective vendors/contractors for complex projects.
- Improve company operations as a lead agent working cooperatively with management, subordinates, TSA and FAA ;.
- Provide and supervise services including check-in documentation and baggage, and reservations.
- Provide quality professional customer service: check- in, reservations and confirmations.
- Ensure top-quality customer service by providing assistance to passengers with check-in procedures and other relate matters.
- Locate property lines using Topcon GPS.
- Submit information for client database and GIS system.
- Process inbound and delivery of packages at front counter using POS.
- Guarantee that documents are correctly submit to CBP for entries deletion process.
- Work closely with TSA, CBP, USDA and other government agencies on a daily basis.
- Research tax role, title, judgments, and probate to establish surface ownership of land.
- Coordinate day-to-day operations for regional branch and book travel for VIP clients, including large law firms.
- Assist in obtaining need permits for roadways, waterways and other energy entities for FERC mandate maintenance.
Senior agent skills and personality traits
We calculated that 13% of Senior Agents are proficient in Right-of-Way, Real Estate, and SR. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.
We break down the percentage of Senior Agents that have these skills listed on their resume here:
- Right-of-Way, 13%
Drafted and negotiated right-of-way agreements, encroachment agreements, and pipeline reimbursement agreements for pipeline and terminal operations.
- Real Estate, 10%
Maintained relationships with real estate agents and mortgage companies through regular attendance at weekly informational meetings and networking events.
- SR, 10%
Project: Integrity Inspection of a Michigan Natural Gas Pipeline:Project Duties: SR.
- Work Ethic, 8%
Recognized on multiple occasions for my work ethic and exceptional performance.
- PowerPoint, 6%
Used the imagery from Falcon View and Google Earth for information to produce PowerPoint presentations for briefings to the higher epsilon.
- Customer Satisfaction, 6%
Dedicated Customer Service Representative Motivated to maintain customer satisfaction and contribute to company success.
Common skills that a senior agent uses to do their job include "right-of-way," "real estate," and "sr." You can find details on the most important senior agent responsibilities below.
Analytical skills. Another skill that relates to the job responsibilities of senior agents is analytical skills. This skill is critical to many everyday senior agent duties, as "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." This example from a resume shows how this skill is used: "provide analysis and corrections to abi and census rejections processed fda entries requiring prior notice determined fda product codes isf processing"
Initiative. senior agent responsibilities often require "initiative." The duties that rely on this skill are shown by the fact that "insurance sales agents need to actively seek out new clients in order to increase business." This resume example shows what senior agents do with initiative on a typical day: "manage inbound and outbound calls and special campaign initiatives for assigned region. "
Self-confidence. A commonly-found skill in senior agent job descriptions, "self-confidence" is essential to what senior agents do. Senior agent responsibilities rely on this skill because "insurance sales agents should be confident when contacting prospective clients." You can also see how senior agent duties rely on self-confidence in this resume example: "create detailed customer accounts which include confidential personal and financial information. "
Interpersonal skills. While "interpersonal skills" is last on this skills list, don't underestimate its importance to senior agent responsibilities. Much of what a senior agent does relies on this skill, seeing as "insurance sales agents must be able to establish trust in networking for prospective clients and in interactions with existing clients, including to handle claims." Here is a resume example of how this skill is used in the everyday duties of senior agents: "displayed courtesy and strong interpersonal skills with all customer interaction. "
The three companies that hire the most senior agents are:
- FedEx41 senior agents jobs
- Sonder21 senior agents jobs
- New Relic20 senior agents jobs
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Compare different senior agents
Senior agent vs. Purchasing buyer
In a retail setting, a purchasing buyer is primarily responsible for devising strategies for procuring supplies, ensuring that it aligns with the company's needs and standards. They are also responsible for conducting thorough marketing research and analysis, coordinating with different departments to gather and process documentation, liaising and negotiating with vendors and suppliers, and keeping track of all purchasing orders to ensure accuracy and timeliness. Furthermore, as a purchasing buyer, it is essential to maintain records of all transactions and submit regular reports to supervisors.
There are some key differences in the responsibilities of each position. For example, senior agent responsibilities require skills like "right-of-way," "real estate," "sr," and "work ethic." Meanwhile a typical purchasing buyer has skills in areas such as "purchase orders," "logistics," "cost savings," and "erp." This difference in skills reveals the differences in what each career does.
Purchasing buyers earn the highest salaries when working in the automotive industry, with an average yearly salary of $49,368. On the other hand, senior agents are paid more in the energy industry with an average salary of $59,581.The education levels that purchasing buyers earn slightly differ from senior agents. In particular, purchasing buyers are 1.0% more likely to graduate with a Master's Degree than a senior agent. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Senior agent vs. Purchaser
A Purchaser is responsible for buying goods and services from distribution centers to sell to customers or other companies. They conduct data analysis and research current market trends to identify public demands and generate resources that would increase the company's revenues and profitability. They also ensure the adequacy of supply inventories for deliveries, respond to customers' inquiries and concerns, and recommend products according to their needs and budget requirements. A Purchaser must have excellent communication and organizational skills, especially in documenting purchase transactions and negotiating contracts with suppliers and vendors.
In addition to the difference in salary, there are some other key differences worth noting. For example, senior agent responsibilities are more likely to require skills like "right-of-way," "real estate," "sr," and "work ethic." Meanwhile, a purchaser has duties that require skills in areas such as "purchase orders," "pos," "commodities," and "logistics." These differences highlight just how different the day-to-day in each role looks.
Purchasers earn a higher average salary than senior agents. But purchasers earn the highest pay in the technology industry, with an average salary of $56,101. Additionally, senior agents earn the highest salaries in the energy with average pay of $59,581 annually.purchasers earn similar levels of education than senior agents in general. They're 1.1% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.Senior agent vs. Landman
Landmen are referred to as the public-facing side of a gas, mineral, and oil exploration and production team. They are professionals who interact and negotiate directly with landowners for the acquisition of gas and oil drilling leases. Their duties include acquiring subsurface mineral rights from the landowners. They negotiate mineral rights, which include marketing and leasing right from the owner. The skills necessary for the job include management skills, leadership, communication skills, and attention to detail.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior agent resumes include skills like "real estate," "sr," "work ethic," and "strong work ethic," whereas a landman is more likely to list skills in "ownership reports," "title searches," "title opinions," and "run sheets. "
Most landmen achieve a similar degree level compared to senior agents. For example, they're 1.0% less likely to graduate with a Master's Degree, and 7.6% less likely to earn a Doctoral Degree.Senior agent vs. Purchasing manager/sales
Types of senior agent
Updated January 8, 2025
