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Become A Senior Application Specialist

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Working As A Senior Application Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Senior Application Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Application Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Application Specialist jobs

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Senior Application Specialist Career Paths

Senior Application Specialist
Senior Project Manager Senior Product Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Senior Project Manager Principal Consultant Senior Manager
Director Of Human Resources
10 Yearsyrs
Senior Consultant Senior Manager
Director Of Information
10 Yearsyrs
Applications Analyst Data Analyst Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Product Manager Marketing Manager General Manager
Director Of Sales
10 Yearsyrs
Senior Software Engineer Project Manager Program Manager
General Manager
7 Yearsyrs
Principal Consultant Subject Matter Expert Information Technology Specialist
Information Systems Manager
6 Yearsyrs
Senior Business Analyst Project Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Sales Manager Operations Manager Business Analyst
Information Technology Manager
8 Yearsyrs
Principal Consultant Project Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Software Engineer Senior Consultant Program Manager
Marketing Manager
6 Yearsyrs
Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Senior Consultant Program Manager Business Development Manager
Senior Account Manager
7 Yearsyrs
Applications Analyst Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Sales Manager General Manager Database Administrator
Senior Software Engineer
6 Yearsyrs
Senior Business Analyst Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Staff Specialist 3.7 years
Senior Specialist 3.6 years
MIS Specialist 3.3 years
Analyst Lead 2.9 years
Application Lead 2.6 years
Specialist 2.5 years
Support Specialist 2.3 years
Top Employers Before
Consultant 8.0%
Internship 3.8%
Programmer 3.0%
Top Employers After
Consultant 8.9%
Manager 4.6%
Owner 3.5%

Senior Application Specialist Demographics

Gender

Male

60.0%

Female

38.5%

Unknown

1.5%
Ethnicity

White

77.4%

Asian

10.5%

Hispanic or Latino

9.0%

Unknown

2.5%

Black or African American

0.6%
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Languages Spoken

Spanish

33.3%

Chinese

14.3%

French

14.3%

German

9.5%

Japanese

9.5%

Portuguese

4.8%

Thai

4.8%

Korean

4.8%

Italian

4.8%
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Senior Application Specialist Education

Schools

University of Phoenix

13.8%

DePaul University

8.8%

Villanova University

6.3%

University of Massachusetts Amherst

6.3%

University of Pittsburgh -

6.3%

Northeastern University

5.0%

University of Maryland - College Park

5.0%

University of Kentucky

3.8%

Sacred Heart University

3.8%

Ohio State University

3.8%

Providence College

3.8%

Triton College

3.8%

Kaplan University

3.8%

William Rainey Harper College

3.8%

Hudson Valley Community College

3.8%

Colorado Technical University

3.8%

Southeastern Louisiana University

3.8%

University of Rhode Island

3.8%

University of North Carolina at Chapel Hill

3.8%

Northern Illinois University

3.8%
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Majors

Business

26.1%

Computer Science

15.2%

Computer Information Systems

7.3%

Information Technology

5.5%

Finance

5.2%

Biology

4.5%

Project Management

4.2%

Education

3.6%

Marketing

3.6%

Management Information Systems

2.7%

Management

2.4%

Psychology

2.4%

Accounting

2.4%

Nursing

2.1%

Chemistry

2.1%

Communication

2.1%

Criminal Justice

2.1%

Computer Engineering

2.1%

Information Systems

2.1%

Medical Technician

2.1%
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Degrees

Bachelors

42.9%

Masters

24.4%

Other

15.2%

Associate

7.7%

Certificate

5.8%

Doctorate

2.9%

Diploma

1.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Senior Application Specialist Salaries

Job Title Company Location Start Date Salary
SR. Application Technical Specialist Geneva Consulting Group, Inc. Port Washington, NY May 20, 2016 $140,000
SR. Application Technical Specialist Geneva Consulting Group, Inc. New York, NY Jun 21, 2016 $140,000
Senior Specialist Oracle Applications Sapient Corporation Boston, MA Dec 01, 2014 $133,153
Senior Applications Specialist Cedars-Sinai Medical Center Los Angeles, CA Feb 28, 2014 $126,609
Senior Applications Specialist II Shire Pharmaceuticals LLC Wayne, PA Apr 29, 2013 $125,000
Vp/Senior Application Specialist-Systems Office The Bank of Tokyo-Mitsubishi UFJ, Ltd. Jersey City, NJ Jul 10, 2013 $125,000
Senior Application Specialist Glenmark Generics Inc., USA Mahwah, NJ Oct 28, 2013 $125,000
Business Applications Senior Specialist Sap America, Inc. Newtown, PA Dec 26, 2015 $124,108
Business Applications Senior Specialist Sap America, Inc. Newtown, PA Sep 30, 2015 $124,108
SR. Applications Specialist IMS Health Incorporated Seattle, WA Nov 15, 2013 $120,000
SR. Application Expert Readsoft, Inc. Morrisville, NC Aug 31, 2015 $120,000
Business Applications Senior Specialist Sap America, Inc. Newtown, PA Dec 25, 2015 $118,766
Senior Professional: Application Delivery CSC Covansys Corporation Peapack and Gladstone, NJ Aug 02, 2016 $118,000
Business Applications Senior Specialist Sap America, Inc. Newtown, PA Mar 15, 2016 $103,675
Senior Application Specialist The Charlotte-Mecklenburg Hospital Authority D/B/A Charlotte, NC May 23, 2016 $102,690
Senior Application Security Specialist Aspect Security, Inc. Columbia, MD Jun 27, 2016 $102,260
Senior Intranet Applications Specialist Loyola University Chicago Chicago, IL Sep 20, 2016 $101,102
Senior Intranet Applications Specialist Loyola University Chicago Chicago, IL Oct 19, 2016 $101,102
Senior Manager, Application Specialist, Quantitative Analyst Capital IQ, Inc. New York, NY Sep 13, 2016 $101,000 -
$110,000
SR. Message Broker Application Specialist System Soft Technologies LLC Tampa, FL Mar 02, 2016 $100,000
Senior Application Expert Computerized Facility Integration, LLC CA Feb 15, 2014 $88,254
Senior Hris Applications Specialist HRB Corporate Services LLC Kansas City, MO Jul 01, 2013 $86,700
SR. Applications Specialist System Soft Technologies LLC Greenville, SC Jan 12, 2015 $85,000
SR. Applications Specialist System Soft Technologies LLC Roanoke, VA Feb 24, 2014 $85,000
SR. Applications Specialist System Soft Technologies Greenville, SC Nov 18, 2013 $85,000
SR. Applications Specialist System Soft Technologies Greenville, FL Nov 01, 2013 $85,000
Senior Application Specialist Altair Engineering, Inc. Troy, MI Dec 23, 2014 $85,000

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Top Skills for A Senior Application Specialist

ProceduresPl/SqlWebFinancialTechnicalSupportWindowsXPCustomerServiceResourceTroubleshootProjectManagementProjectPlansSuitePCUnixInformationSystemTechnicalIssuesSQLServerLabXMLEDI

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Top Senior Application Specialist Skills

  1. Procedures
  2. Pl/Sql
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated User Acceptance Testing following documented procedures.
  • Experience with relational and dimensional logical and physical database design, query optimization, performance tuning, advanced PL/SQL and SDLC.
  • Created and implemented exception logging SOAP web service for centralized reporting and tracking of exceptions for applications throughout company.
  • Provided expert level product and content support for all financial asset classes.
  • Supervised Administration and Technical support for several SPI projects.

Top Senior Application Specialist Employers