Become A Senior Application Specialist

* Have a solid understanding of the business and operational aspects within the Renown Health entities, and the software/hardware used.
* Oversee design, configuration, testing and supporting files within assigned products and scope.
* Facilitates responses to Support Issues to successful resolution
* Create and maintain appropriate documentation.
* Troubleshoot moderate to complex problems, requests and questions from end users.
* Investigate end users preference while making design decisions about the underlying needs of the organization and user community, while navigating choices involved in application specifications
* Demonstrates the ability to work on multiple, complex projects with high quality results and adherence deadlines.
* Analyze business operations as they relate to design decisions, and prioritize and implement requested changes to the system.
* Collect information regarding potential system enhancement needs, and analyze new functionality in releases to determine how/if it should be used, and review and test each new release.
* Dependent on the Application(s) supported this position may be required to take call.
* Develop Level of Effort estimates and track actual time worked accurately.
* Project Management:
* Demonstrate Project Management Skills, own project plans in designated area and uses Microsoft project or other tools to track tasks, manage project plans.
* Maintain regular communication with Business Owners, Project Managers, vendors and customers.
* Assists in the emergent change approval process
* Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with software/hardware used.
* Information Integrity:
* Develop clear and concise process flows and supporting documentation for business owners and units.
* Set and adhere to standards for naming and numbering conventions, change control, environment management and security classifications.
* Demonstrates a solid understanding of Data Architecture and Integration concepts and strategies, experienced in designing data integration solutions required.
* Teamwork, Collaboration, Professionalism, and Leadership:
* Demonstrate the ability to facilitate meetings with customers to prioritize needs, set expectations and brings new functionality/design for review.
* Leads work groups within the department or within project scope.
* In general, works with a high level of independence
* Coordinates resources with other teams in order to facilitate work and project completion, may coordinate and/or participate in testing efforts.
* Demonstrate excellent interpersonal, organizational, and communication skills
* Demonstrate the ability to manage projects and work load independently, as well as part of a team.
* Provide knowledge transfer and mentoring to peers
* Creates training documentation for areas of expertise
* This position does not provide patient care.
* The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job.
* It is intended to be an accurate reflection of the general nature and level of the job

* In order to expand its operations in the Middle East and India, Hamilton Lifescience Robotics is interested in getting in touch with skilled Application Specialist, willing to take over a responsibility role within the International Scientific Support team.
* After appropriate training program held in Europe, the candidates will be based in Dubai (UAE), in charge of the following tasks:
* provide Hamilton Lifescience Robotics authorized Distributors with scientific and application trainings and facilitate technology transfer from the headquarter to the Distributor
* support to the Distributors sales team to define the best configuration and relative unique sales proposition’s based on the customer requirements
* Support the post sales developing the scripts/methods for the customer applications
* interact with the Key Opinion Leaders of the territory
* showcase Hamilton Robotics products in exhibitions, conferences, workshops and dedicated local events
* provide Distributor’s support team with second level Application Support for complex projects or special needs
* constantly monitor customer satisfaction and develop actions finalized to improve Hamilton brand and reputatio

* Provides day-to-day guidance on projects among developers (internal and external). -
* Educates developers of the existing ICM architecture to ensure successful integration of new projects.
* Participates in discovery to provide guidance in response to business requirements.
* Clearly documents requirements and design, ensuring ease-of-use, scalability, and adherence to core design principles. -
* Prepares test cases, scripts, and expected results.
* Provides day-to-day guidance for User Acceptance Testing.
* Assists as needed in testing activities to facilitate timely and successful outcomes.
* Gain insights from Developers for a thorough understanding of new configurations and to facilitate successful onboarding.
* Facilitate designs and specifications of plan and report.
* Ensures ICM application and database for reliability and capacity for current and planned operations.
* Utilizes knowledge of Customer Data (sales, products, organizational, financial, etc) to enable efficient: - integration into the configuration of the supporting data tables - configuration of calculations/rules
* Conducts quality control procedures
* Data imports
* System availability
* System security
* Competencies: -
* Demonstrate Strategic Influence
* Drive Results
* Lead Change
* Build Trusting Relationships

* Understands the EHR at an expert level in order to independently and competently build the system and support end users.
* Works with end users and clinical network groups to encourage maximum usage of applications.
* Positive change management and communication with end users to ensure their acceptance of the application.
* Develop strong peer relationships and use leadership skills to manage small-to-medium project teams in the successful implementation of new functionality.
* Independently mentor Application Specialists as they develop their EHR skills.
* Additionally, regularly provides guidance and training to less experienced personnel
* Identifies and tracks/documents reported problems.
* Analyze issues that may arise, develop options, implement solutions and escalate to leadership as needed.
* Identifies areas of common practice and implements opportunities for standardization.
* Collaborate with peers and operational partners to identify ways in which applications can support workflows and configure/build accordingly.
* Follow documentation standards for build.
* Coordinates application enhancements by identifying needs, analyzing benefits, identifying process changes and impact of enhancements within the parameters of governance standards.
* Participates in developing and maintaining test scripts and plans.
* Independently performs unit and integrated testing.
* Ensure that data interfacing into applications meets business needs; both for ongoing
* interfaces and one-time data conversions.
* Analyze end user jobs in order to make recommendations regarding application security

* Performs advanced level design, build and implementation assignments/ projects.
* Based on deep knowledge of application and operational requirements can translates complex requirement/concepts into functionality.
* Initiates, facilitates or leads meetings with end-user/business owner and other EIS teams
* Fills in on various work/projects in the absence of the Team Lead
* Participates in re-engineering of operational work-flow processes with end-users/business owners.
* Facilitates end-user/business owner needs into system specifications and configuration requirements.
* Provides high-level expertise in design integration and touch points with other Epic modules and/or other applications.
* Leads work groups within the department or within project scope.
* Attends and represents unit on various Epic related committees (CCP, IRC)
* Assists team lead in developing project plans and details.
* Manage and coordinate the more advanced configuration and build assignments/projects in collaboration with others.
* Provides on-call support during off hours
* As needed, participates in new employee interviews and the on-boarding process.
* On
* Call:
* May be required to participate in after hours on-call support activities