Senior application support analyst job description
Updated March 14, 2024
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Example senior application support analyst requirements on a job description
Senior application support analyst requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior application support analyst job postings.
Sample senior application support analyst requirements
- Bachelor's Degree in Computer Science or a related field.
- At least 5 years of experience in an application support role.
- Extensive knowledge of operating systems, software and hardware.
- Proficiency in scripting languages and databases.
- Experience with IT incident and problem management.
Sample required senior application support analyst soft skills
- Strong customer service and communication skills.
- Ability to work independently and manage multiple tasks.
- Ability to prioritize tasks and work in a fast-paced environment.
- Strong problem-solving and troubleshooting skills.
- Detail-oriented and organized approach.
Senior application support analyst job description example 1
Pinnacle Technical Resources senior application support analyst job description
* Senior Application Support
* Application Support Technology Lead Analyst is a developing professional role. Deals with Providing the Observability and Monitoring related support to various teams.
* This position will play a key role focusing on the Infrastructure, system, and application monitoring through existing and industry standard monitoring tools.
* This position will also focus to analyze the client monitoring requirements coming up with viable automation monitoring solutions.
* Handling most problems independently and has some latitude to solve complex problems.
* Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices.
Responsibilities:
* Acts as Observability and Monitoring SME to senior stakeholders and/or other team members.
* Intelligent Monitoring - SME for All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics.
* Collaborate with all the stakeholders driving incident prevention activities through Self Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects.
* Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction or job family.
* Applies analytical thinking and knowledge of Monitoring tools and methodologies breaking down information in a systematic and communicable manner.
* Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
* Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results.
* Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
* Considers implications of the monitoring technology to the current environment.
Qualifications:
* 7 plus years' Software development experience
* 6 plus years experience with End to End Monitoring and Observability concepts (APM or Synthetic), apps support procedures and other technical areas.
* 6 plus years experience using AppDynamics, Microfocus BSM
* 3 plus years experience in Java/J2EE tech stack. Basic knowledge of Springboot, kafka, REST APIs, UI frameworks
* 3 plus years experience in Database , Oracle , SQL
* 3 plus years experience in Unix/Linux, Scripting
* Basic Knowledge of App -Webserver, Tomcat , Apache , IHS etc. advanced would be plus
* Basic Knowledge of Log Monitoring , Splunk , ELK advanced would be plus
* Excellent customer service, written or verbal communication and interpersonal skills
Education:
* Bachelor's or University degree or equivalent experience. Masters Degree Preferred
* AppDynamics related certification is a plus.
Note:
* Tampa only
* 6 plus months CTH
* Application Support Technology Lead Analyst is a developing professional role. Deals with Providing the Observability and Monitoring related support to various teams.
* This position will play a key role focusing on the Infrastructure, system, and application monitoring through existing and industry standard monitoring tools.
* This position will also focus to analyze the client monitoring requirements coming up with viable automation monitoring solutions.
* Handling most problems independently and has some latitude to solve complex problems.
* Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices.
Responsibilities:
* Acts as Observability and Monitoring SME to senior stakeholders and/or other team members.
* Intelligent Monitoring - SME for All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics.
* Collaborate with all the stakeholders driving incident prevention activities through Self Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects.
* Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction or job family.
* Applies analytical thinking and knowledge of Monitoring tools and methodologies breaking down information in a systematic and communicable manner.
* Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
* Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results.
* Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
* Considers implications of the monitoring technology to the current environment.
Qualifications:
* 7 plus years' Software development experience
* 6 plus years experience with End to End Monitoring and Observability concepts (APM or Synthetic), apps support procedures and other technical areas.
* 6 plus years experience using AppDynamics, Microfocus BSM
* 3 plus years experience in Java/J2EE tech stack. Basic knowledge of Springboot, kafka, REST APIs, UI frameworks
* 3 plus years experience in Database , Oracle , SQL
* 3 plus years experience in Unix/Linux, Scripting
* Basic Knowledge of App -Webserver, Tomcat , Apache , IHS etc. advanced would be plus
* Basic Knowledge of Log Monitoring , Splunk , ELK advanced would be plus
* Excellent customer service, written or verbal communication and interpersonal skills
Education:
* Bachelor's or University degree or equivalent experience. Masters Degree Preferred
* AppDynamics related certification is a plus.
Note:
* Tampa only
* 6 plus months CTH
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Senior application support analyst job description example 2
Federal Reserve Bank senior application support analyst job description
|
Sr Applications Support Analyst- Office of the Secretary - 23176
Primary Location : DC-Washington : Employee Status : Regular Overtime Status : Exempt Job Type : Standard Travel : No Shift : Day Job Years of Experience Required: : 5 Education Required: : Bachelor's or Equivalent Exp. Relocation Provided: : Yes Salary Grade Low: : 26 Salary Grade High: : 26 Minimum Salary: : $111,400 Maximum Salary: : $150,000 Posting Date : Aug 11, 2022 Position Description Office of the Secretary (OSEC) is the corporate secretary’s function for the Board of Governors of the Federal Reserve System (Board) and provides essential services to senior level executives and key stakeholders/users at the Board, at Federal Reserve Banks, at partner federal agencies, and the public. The OSEC division is currently modernizing all systems to meet the evolving business and compliance requirements of the Board. OSEC is seeking a Senior Information Systems Analyst (ISA) for a 5-year term position to provide analytical, information security and compliance, and customer support for our diverse portfolio of applications. The Senior ISA will report to management on the overall status and support for OSEC’s systems, assist OSEC’s operational sections and key stakeholders/users on the technical aspects of using OSEC’s internally developed applications, perform testing of enhancements and new releases, and manage business relationships with business partners and key stakeholders/users. Key responsibilities: • Provides first level and intermediate technical and production support for OSEC’s systems, including troubleshooting moderately complex technical problems and questions from key stakeholders and applications users. The analyst has a strong understanding of the functionality for all OSEC portfolio applications and can identify the areas for which the technical problems arise. Using their in-depth knowledge of these systems, the analyst is expected to understand not only when an issue requires higher-level development support but to provide developers with a detailed description of an issue and business perspectives for proper resolution. • Plans, coordinates, and conducts software and system testing in conjunction with the applications development, and OSEC operational areas. The senior analyst develops and maintains key test scripts to validate changes, enhancements, and business continuity requirements for OSEC’s applications. • Helps OSEC’s operational sections to develop and maintain both end-user and internal operations documentation for all applications. The analyst continuously reviews and recommends updates to documentation to the operational section staff to reflect the current state of the applications and key stakeholder/end-user needs. • Provides analytical support and guidance to OSEC’s technology and project management teams to support long-term planning and decision-making. This support requires the analyst to keep detailed records of application support issues, shortcomings, and performance issues for senior level management to review and analyze. The analyst is expected to propose and implement plans designed to proactively avoid future problems. • Responds to requests for information concerning all supported systems through ad-hoc reports. • Participates in continuity of operations and devolution planning and related annual testing exercises. • Provides on-call and after-hours support, including on weekends as needed, for OSEC’s applications. Position Requirements Requires advanced knowledge of several distributed software and hardware systems, including one or more network operating systems and several programming languages; analysis and system design experience, or network design and configuration. Understands the interrelationships among systems, and important business processes and functions within the division. Experienced in problem diagnosis and resolution. Able to communicate complex technical concepts in nontechnical language to division colleagues, Board and Federal Reserve Bank partners, and Board senior management and executives. Demonstrates expertise with scripting using VB Script, Java Script, SQL, PowerShell and/or HTML. Possesses strong oral and written communications and interpersonal skills. Has an area of expertise in computing, systems programming, automation, or database management. Typically requires a Bachelor's Degree or equivalent experience and a minimum of five years related work experience. REMARKS: This is a 5 year limited term hybrid role based in Washington DC with a minimum on-site cadence of 12x per month and/or as business needs require. • Demonstrated expert understanding and experience with contemporary applications development standards and processes, especially in environments that develop applications with .Net, C#, ASP.Net, SharePoint 2019/SharePoint Online, Microsoft Cloud based solutions, and optimal graphical user interface (GUI) designs. • Strong analytical skills with the ability to translate complex concepts into clear, understandable ideas. • Strong organizational and problem-solving skills with an attention to detail. • Demonstrated experience with applications development of large-scale systems in an agile environment. • Strong knowledge and experience with devising business requirements that provide for the best user experience. • Ability to handle multiple projects and assignments simultaneously. • Excellent leadership skills to mentor junior colleagues and lead special assignments. • Strong written and verbal communication skills for conveying complex information appropriately tailored to various audiences (e.g., senior stakeholders and management, operations staff, and technical analysts and developers). • Familiarity with the Federal and Board information security and compliance requirements. • Has at least five years of experience with providing all levels of customer service and technical support in large and diverse business organizations.
Full vaccination for COVID-19 is required as a condition of employment, unless a legally required exception applies. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services. |
Dealing with hard-to-fill positions? Let us help. Senior application support analyst job description example 3American Traffic Solutions senior application support analyst job descriptionWho we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position OverviewAs a Senior Application Support Analyst (ASA) supporting the Government Solutions organization, you will contribute to Verra Mobility's success by providing advanced application support capability for business software applications and interfaces. You will effectively leverage critical thinking and advanced analysis techniques, employ innovative troubleshooting methodologies, create and deliver actionable metrics while taking ownership and proactively driving requests, issues, disruptions, and assignments through to a timely, well communicated, and professionally documented resolution. To be successful in this role, you must display robust interpersonal skills, have a high aptitude for technical learning, be approachable and willing to engage quickly, multi-task efficiently, demonstrate discipline and initiative to consistently solve complex problems in a fluid, fast-paced environment while maintaining a high level of composure, transparency, and professionalism during daily interaction with peers, customers, management, and external partners. Essential Responsibilities
Aligned with Verra Mobility Values:
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