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Top 50 Senior Application Support Analyst Skills

Below we've compiled a list of the most important skills for a Senior Application Support Analyst. We ranked the top skills based on the percentage of Senior Application Support Analyst resumes they appeared on. For example, 9.1% of Senior Application Support Analyst resumes contained SQL as a skill. Let's find out what skills a Senior Application Support Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Application Support Analyst:

1. SQL

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high Demand
Here's how SQL is used in Senior Application Support Analyst jobs:
  • Performed SQL queries on several Oracle databases and analyzed data to find root cause of possible process flow defects.
  • Maintain SQL database, Retail Commander and active directory with changes to keep kiosk counts and information accurate.
  • Create SQL scripts that are used to support client configurations and implementations and for troubleshooting client data issues.
  • Develop and maintain automated integration processes between various applications through SQL, SSIS, and PowerShell.
  • Prepared SQL scripts and executed Oracle DB changes using MS Access to maintain data integrity.
  • Standardized SQL scripting for frequent client requests to increase team accuracy and efficiency.
  • Update SQL scripts for reports to be used by Supervisors and developers.
  • Created SQL server jobs for weekly rebuilding of indexes and updated statistics.
  • Used SQL to run reports of disease tracking data from the CDC.
  • Use SQL to troubleshoot issues in Microsoft SQL Server and Oracle environments.
  • Develop automated reports for Project Managers using Excel, HTML & SQL.
  • Proposed and implemented SQL change requests for database enhancement using GIT.
  • Scheduled and monitored the compressed database backups over SQL Server 2005.
  • Administered, troubleshot and tuned the SQL server database.
  • Worked with triggers, SQL queries and stored procedures
  • Developed and maintained research PL-SQL packages for analysts.
  • Used PL/SQL for multiple inserts 11.
  • Performed database maintenance functions using predefined and ad-hoc SQL updates, inserts, and deletes as requested.
  • Used UNIX commands & SQL queries to troubleshoot job failures and prepare BAU and ad-hoc reports.
  • Developed the back-end process written in C/C++ with embedded SQL on a unix server.

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5 SQL Jobs

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2. Data Integrity

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high Demand
Here's how Data Integrity is used in Senior Application Support Analyst jobs:
  • Manage user training, data integrity, and conflict resolution for departmentally shared applications.
  • Monitor data transfers from external vendors and maintain data integrity.
  • Researched data if unable to determine data integrity.
  • Provide General Ledger subject matter expertise on procedures, processes, and proposed software changes to ensure data integrity.
  • Managed the Summit Interface on a daily basis to ensure data integrity.

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3. Application Support

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high Demand
Here's how Application Support is used in Senior Application Support Analyst jobs:
  • Participated in production application support outsourcing initiative as part of Aurora Bank operations wind down responsibilities.
  • Develop and refine responsibilities of a Business Application Support Analyst.
  • Mentor for Tulsa corporate office Technical Application Support personnel.
  • Position: Senior Application Support Analyst Position
  • Work with managers, billing application support to review, implement and maintain new methods of electronic billing.
  • Ensured the Application Support team delivered a professional, high performing support services in line with service levels.
  • Determined priorities, design changes, improvements, and problem resolutions that impact the Application Support Team.
  • Provided application support for front office, middle office and back office applications and users.
  • Handled high call volume regarding application support issues; utilize advanced knowledge of OSS applications.
  • Attend CPD review meetings to provide any feedback needed from an application support standpoint.
  • Provide 24x7 on call support for the application support team.
  • Provided top tier application support for over 20,000 users.
  • Worked in Information Management group of EIT Application Support.
  • Mentor and lead application support staff as required.
  • Maintain and Update Application Support Analyst Manual.
  • Provide 2nd and 3rd level application support.
  • Lead application support for many different applications.
  • Provide application support for internal customers that use in house created applications Great Plains, ePending, and Fast Track.
  • Interview and make hiring recommendations on E&P application support personnel, and field IT support personnel.
  • Provided direct management and application support to GE Healthcare client accounts.

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21 Application Support Jobs

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4. Technical Support

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high Demand
Here's how Technical Support is used in Senior Application Support Analyst jobs:
  • Provide expert technical support and guidance of complex EDC application enhancement / development requirements and processes.
  • Provided technical support and application expertise to support Corporate software packages.
  • Provide IR/PWR documentation to Corporate Technical Support.
  • Create and maintain technical support documentation.
  • Provided Superior technical support to users.
  • Received and resolved incident requests from internal and external customer inquiries, offering technical support by telephone, and email.
  • Provided guidance and technical support to business users on the appropriate use on Manhattan WMOS.
  • Key Responsibilities: Performance Analyst, Technical Support Lead, Application integration, Test Engineer.
  • Provided technical support & knowledge for implementing EED Wide Data Repository for Procedures.
  • Interfaced with IT customers and business partners to provide technical support.
  • Resolved sensitive and high priority technical support cases.
  • Provide technical support to other technical team members.
  • Lead technical support for Geoscience applications company wide.
  • Assisted application technical support team / users.

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5. Server Logs

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high Demand
Here's how Server Logs is used in Senior Application Support Analyst jobs:
  • Analyze server logs to identify potential issues within the production environment.

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6. Business Requirements

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high Demand
Here's how Business Requirements is used in Senior Application Support Analyst jobs:
  • Prioritized tasks, analyzed business requirements, and created detailed design documents for overseas support team.
  • Provide translation of business needs into Business Requirements within specified time frames.
  • Documented detailed Business Requirements Documents (BRD), Functional Specification Document (FSD).
  • Assisted in the preparation of business requirements and process flows.
  • Conduct walkthrough of business requirements and quality expectations.
  • Translated business requirements into service deliverables.
  • Worked closely with clients (end users, managers, directors, and CIOs) to satisfy business requirements.
  • Performed technical writer functions with creating and updating application business requirements, SOPs, guidelines, and training documents.
  • Analyzed business requirements and propose design Help to build Automation test script for newly build and legacy application.

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7. Windows XP

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high Demand

8. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Senior Application Support Analyst jobs:
  • Process trouble tickets for the Operations Support Team, involving data correction, user interface errors.
  • Provided technical solutions via TDWC/Maestro and Resolved open trouble tickets via BMC ITSM/Remedy 7.6.
  • Closed 198 trouble tickets last year.

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9. Unix

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high Demand
Here's how Unix is used in Senior Application Support Analyst jobs:
  • Contributed to the engineering efforts to automate processes, monitor systems and improve software management on both Microsoft and Unix platforms.
  • Assisted in application releases, projects, and system maintenance for IBM WebSphere Apps, Linux/Unix Servers, and Oracle Databases.
  • Well versed with running scripts in UNIX to put up the maintenance pages in PROD systems.
  • Escalate to either the Windows, Unix, Network, or Development teams when appropriate.
  • Monitored and maintained an Oracle database application on a UNIX and VMS OS.
  • Access UNIX servers to analyze data files for information related to outstanding issues.
  • Applied application upgrades on new releases as well as patches using UNIX commands.
  • Write UNIX scripts to automate tasks.
  • Support for Eclipse, ClearCase, UNIX, and Windows.
  • Documented trading system incidents via Remedy system and internal shift turnovers In depth knowledge of Microsoft servers, OpenVMS and UNIX platforms
  • Monitored production jobs via Autosys/Crontab in Unix.
  • Worked on UNIX and Linux platforms, using shell scripts, Informatica PowerCenter job scheduler and Autosys.

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1 Unix Jobs

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10. SLA

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high Demand
Here's how SLA is used in Senior Application Support Analyst jobs:
  • Analyzed and defined business user requirements and translated them into functional requirements.
  • Identified programs functionality Ensuring SLA requirements were met.
  • Worked on MySQL Migration Level, Created MySQL Master Replication Detail Plan, MySQL Slave(s) Replication Detail Plan.
  • Performed Triage Analyst duties when needed for Manages Services group to lower turnaround times and keep within SLA agreements.
  • Interfaced with the service desk and Operation Center to resolve incidents within the SLA guidelines.
  • Monitor SLA's and imbibe ITIL best practices in day-to-day functions.
  • Perform periodic review of SLA's, OLA's.
  • Designed and implemented database and web server failover strategy to meet or exceed customer SLA.

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11. Test Cases

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high Demand
Here's how Test Cases is used in Senior Application Support Analyst jobs:
  • Developed test cases, test execution scenarios and assisted other IT and Network groups in performing lab and production testing.
  • Test driven development approach was used and hence worked intensively on developing test cases.
  • Execute performance and load test cases and monitor application logs to determine system behavior.
  • Design test scenarios and test cases to validate that new features were correctly implicated.
  • Created test cases to demonstrate system performance and defect issues.
  • Created test cases and QA each Receivables Workstation SCN.
  • Created JUnit test cases, and Development of JUnit classes.

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12. Financial Applications

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high Demand
Here's how Financial Applications is used in Senior Application Support Analyst jobs:
  • Supported a variety of financial applications in a second level support capacity.
  • Develop complex test plans and assist with the testing strategy for FAA's financial applications.
  • Acted as department resource on the Facets financial applications and relational database accounting tables to mentor both new and current associates.
  • Served and liaison and point-of-contact for business users, financial applications teams and Yardi vendor team.

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13. Production Environment

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high Demand
Here's how Production Environment is used in Senior Application Support Analyst jobs:
  • Expected Impact Provides a stable production environment where minimal human intervention is required.
  • Verified auditing data before updating to production environment, while maintaining SLA agreement.
  • Work with software development teams; Test all applications before going live to the production environments.
  • Monitored the SAN performance as it relates to the Application and Production environment.
  • Assist with the install of maps into the production environment and monitoring system generated issues post-install.

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1 Production Environment Jobs

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14. QA

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high Demand
Here's how QA is used in Senior Application Support Analyst jobs:
  • Provide follow up support to QA and Development teams in order to help with root cause analysis and resolution.
  • Work closely with product development and SQA teams in coordination of new product releases.
  • Performed regular quality assurance (QA) testing on application; created testing scripts.
  • Create test plans, QA methodologies and perform functional integration testing for deployment.
  • Managed developers and QA analysts responsible for bug fixing and application support.
  • Worked effectively with business areas, IT, and QA Departments.
  • Create Mini Specification Design documents and QA when needed.
  • Prepared QA and user testing plans.
  • Worked as a part of integrated testing environment to test all the apps in the pre-production stage after the QA.

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15. Web Application

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average Demand
Here's how Web Application is used in Senior Application Support Analyst jobs:
  • Replaced dependency on legacy software with this new web application.
  • Implemented Struts MVC framework as web application module.
  • Support rollout and maintenance of company's web applications, perform second level support.
  • Handled Support, New enhancements and changes to web applications developed in .Net environment.

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16. Setup

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average Demand
Here's how Setup is used in Senior Application Support Analyst jobs:
  • Review system setup to maximize available functionality, testing for any changes in all modules of GE(IDX).
  • Created Dashboard application deployment process, including troubleshooting issues with IIS setup.
  • Performed initial JDE application security setup and on-going user account administration.
  • Supported OPS (One Place Setup) environment working directly with developers and implementers.

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17. Sharepoint

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average Demand
Here's how Sharepoint is used in Senior Application Support Analyst jobs:
  • Manage SharePoint site implementation and migration activities.
  • Maintained high level and low level Technical Design Documentation (TDD) with management over SharePoint Server.
  • Provide daily assistance/training to end-users on techniques and best practices within JLL's multiple SharePoint environments.
  • Managed radiology SharePoint documents for the AMS group to increase knowledge.
  • Developed custom design pages using HTML5 in SharePoint Designer.
  • Monitor SharePoint usage reporting and analytics.
  • Assisted in the implementation of Imperva SecureSphere on SharePoint 2010 environments.
  • Used PowerShell to backup SharePoint 2010 farm.
  • Trained IT staff in the use of HPSM, IT PAM, ITSM, and Sharepoint, improving staff efficiency.

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18. UAT

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average Demand
Here's how UAT is used in Senior Application Support Analyst jobs:
  • Evaluated interface designs and worked with Product Marketing on project requirement documentation.
  • Participated in UAT to identify and document application defects.
  • Maintain user licenses, upgrades and overall system configuration in QA, UAT, and Production environments.
  • Create and implement modifications and evaluations to improve data and throughput times.
  • Supervised new hires while training them on UAT & Production activities.
  • Coordinated the fulfillment of evaluation data requests for potential clients.
  • Create clear regression testing documents and evaluate system for quality.
  • Supervised, evaluated and mentored staff of 2 analysts.
  • Document production and UAT environments and processes.
  • Performed UAT testing on interface upgrades.
  • Recognized in performance evaluations for demonstrating strong analytical and problem-solving skills.
  • Participated in UAT for secure site used to transfer payment related data from requestors/users to App Support.
  • Evaluated potential vendors Migrated all support processes to new vendor and trained off-shore team.
  • Managed projects for the 45 SW dealing with automating a daily Situational Report.
  • Evaluate clinical workflow and advise the vendor of customizations to the Patient Portal built by Cerner Millennium Systems.

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19. Suite

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average Demand
Here's how Suite is used in Senior Application Support Analyst jobs:
  • Full regression suite now runs in one day.

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20. Production Issues

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average Demand
Here's how Production Issues is used in Senior Application Support Analyst jobs:
  • Facilitated discussions between technical and functional users to resolve production issues.
  • Participated in the on-call rotation during off hours/weekend on production issues and fixes.
  • Helped other members in the team to resolve their production issues.
  • Use Oracle's SQL Developer to research various production issues.

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3 Production Issues Jobs

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21. Application Issues

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average Demand
Here's how Application Issues is used in Senior Application Support Analyst jobs:
  • Performed diagnostics and troubleshooting of system and application issues and documented help desk tickets/resolutions.
  • Supported user application issues in the production environment.

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3 Application Issues Jobs

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22. Level Support

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average Demand
Here's how Level Support is used in Senior Application Support Analyst jobs:
  • Managed second and third level support for over forty clients with diverse structures, priorities and products.
  • Provided second and third level support for Best Buy's highest visibility application, STAR/Clarify.
  • Supervised analysts to ensure high level support.
  • Provided senior level support for 12 Autodesk applications during Shell Autodesk Remediation project for 6,000-7,000 users globally.

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2 Level Support Jobs

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23. XML

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average Demand
Here's how XML is used in Senior Application Support Analyst jobs:
  • Used JAXB API to Marshall and Marshall XML documents for processing.
  • Build and modify existing xml scripts in Taleo Connect Client.
  • Worked closely with Fallout mgmt in resolving XML/transactional issues.

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24. Linux

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average Demand
Here's how Linux is used in Senior Application Support Analyst jobs:
  • Resolved issues with live production Linux servers.
  • Administered web hosting servers, both windows and linux 18.

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25. Toad

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average Demand
Here's how Toad is used in Senior Application Support Analyst jobs:
  • Use Toad for Oracle and Crystal Reports 9 to furnish requested reports for management and collaborating departments.

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26. Active Directory

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average Demand
Here's how Active Directory is used in Senior Application Support Analyst jobs:
  • Perform remote technical server/desktop support engineer capable of supporting multiple Windows environments including Active Directory within Retail Financial Services.
  • Maintain Citrix servers using Active Directory, RSA and LDAP to manage customer remote access.

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27. SME

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average Demand
Here's how SME is used in Senior Application Support Analyst jobs:
  • Created security policy and procedures, Performed risk assessment, asset classification and management in accordance with ISO 17799 standards.
  • Lead recovery efforts, managing communication processes and engaged technical SME's as needed to brainstorm and implement solutions.
  • Worked as a SME in resolving some issues related to certain CR deployments.
  • Analyzed and evaluated Impact Assessments that affected the functional requirements of the business.
  • Managed custom projects, SME for internal applications.
  • Acted as a lead for certain areas of the application and an SME for the entire application.
  • Served as the dedicated Amdocs SME for the Comcast implementation of the Sigma IDM ticketing system.

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28. ERP

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average Demand
Here's how ERP is used in Senior Application Support Analyst jobs:
  • Trained junior analysts/developers and support personnel in processing several thousand customized member mailings through ODS proprietary enterprise system.
  • Provide Level 2 Desktop services and support for the Caterpillar/Agency/Supplier customer base located throughout the Caterpillar arena.
  • Maintained enterprise scheduling, release and monitoring systems.
  • Spearheaded a mission critical project to implement an Open Source, enterprise wide Document Management solutions onto a cloud based infrastructure.
  • Trained BatteriesPlus owners and employees on the proper user of the CounterPoint Point of Sale system.
  • Support Oracle ERP due to auditing purposes for the business and reporting after SAP Conversion.
  • Lead Application Implementation for all Enterprise Releases and Warranty Releases for the internal applications.
  • Recognized for role in the design and execution of an enterprise-wide disaster recovery plan.
  • Install and configure OpenConnector web services to client side ERP configurations.
  • Worked with enterprise technologies team, in a production environment.
  • Deploy Java Enterprise applications in web logic and tomcat servers.
  • Model N sits in between CRM and ERP.
  • Perform onsite and remote support to all STRH lines of business in an enterprise environment of more than 1000 users nationwide.
  • Managed Oracle ERP R11 system upgrades and customizations, worked with cross-functional teams.

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29. ETL

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average Demand
Here's how ETL is used in Senior Application Support Analyst jobs:
  • Helped business users with ETL process analysis and running ETL for reporting.

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30. EDI

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low Demand
Here's how EDI is used in Senior Application Support Analyst jobs:
  • Used backup and archival software creating redundancy layers expediting retrieval process.
  • Developed training alternatives and conducted training workshops using multimedia tools.
  • Edited and Reviewed in-house developed crystal reports.
  • Managed small to medium sized projects * Worked with QA team in order to develop scenarios for validation and testing.
  • Provide support for over 350 nationwide Credit Union ATM/Debit Card and ATM device programs and related EFT products and services.
  • Diagnosed and solved computer hardware and peripheral (printer, scanner, credit card scanner) related issues.
  • Conducted vendor and product investigations with major credit card company's and banking institutions.
  • Managed credit card transaction processes in the amount of $42 million per year.
  • Work with line of credit, term notes, mortgage loans, commitments.
  • Reported to Associate Vice President of Services and Support for TriZetto Medicare Solutions.
  • Reviewed batch log files and online data captures to expedite incident resolution.
  • Assess, analyze, investigate and recommend credit alternatives to clients.
  • Validate WebServices, B2B/EDI X12 transactions using SOAPUI and AS2/FTP emulators.
  • Design, Contribute and edit policy and procedures enhancements.
  • Cross trained department on Medical Coding platform support.
  • Promoted to assume overall responsibility for a multi-tier, global credit card processing system.
  • Facilitate immediate action response for outages with multi-billion dollar impacts.
  • Logged disk usage and other systems performance indicators, resolved claims submissions edits, remit postings, and eligibility files.
  • Assisted with DTS testing during upgrade to Meditech Magic 5.66 PP 8.
  • Implemented process to automate monthly extract of Lab Results for Medicare members to meet aggressive timelines established by Management Workgroup.

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31. Perl

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low Demand
Here's how Perl is used in Senior Application Support Analyst jobs:
  • Code basic scripts (PERL, shell scripting) for statistics gathering, analysis and system monitoring.
  • Created custom web pages in Perl to display detailed reports and confidential customer credit card data.
  • Supported Mainframe, DB2, SYBASE, Unix, shell, Perl and Java applications.
  • Resolved computer and network conflicts that prevented Citrix client applications from launching or running properly.
  • Developed system tools, production alerts, and maintained perl and shell scripts.

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1 Perl Jobs

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32. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior Application Support Analyst jobs:
  • Created department technical troubleshooting steps and problem resolution methods.
  • Define and implement problem resolution.
  • Collect, analyze and report on metrics surrounding application, system and database performance, problem resolution performance and resource management.
  • Work with 3rd Party Vendors for support, maintenance and problem resolution.

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1 Problem Resolution Jobs

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33. Pl/Sql

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low Demand
Here's how Pl/Sql is used in Senior Application Support Analyst jobs:
  • Created various PL/SQL stored procedures for dropping and recreating indexes on target tables.
  • Created and execute SQL scripts for customized reports and Service Request utilizing PL/SQL.

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34. DB2

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low Demand
Here's how DB2 is used in Senior Application Support Analyst jobs:
  • Developed DB2 /Batch and DB2/CICS Programs on an IBM MVS system with ZOS and Trace Master.
  • Convert VSAM to DB2 Wrote numerous Eztrieve programs using DB2 for reporting and testing.

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35. System Issues

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low Demand
Here's how System Issues is used in Senior Application Support Analyst jobs:
  • Author of detailed technical analysis reports and recommendations for system issues.
  • Collaborate with product owners/managers, internal end-users, external clients and partners in order to solve application/system issues.
  • Determined root cause analysis of system issues.

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36. Knowledge Base

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low Demand
Here's how Knowledge Base is used in Senior Application Support Analyst jobs:
  • Created and administered a departmental knowledge base.
  • Contribute to our knowledge base by serving as contributor and technical editor.
  • Lead development and data migration of ServiceWare and Service Center knowledge bases.
  • Write and revise knowledge base articles.
  • Keyed FAQs to update knowledge base.
  • Generated Knowledge Base articles and training materials for team improvement and employee onboarding.

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1 Knowledge Base Jobs

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37. Level Agreements

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low Demand
Here's how Level Agreements is used in Senior Application Support Analyst jobs:
  • Comply with regulatory priority levels and Service Level Agreements ensuring quality and speed of delivery.
  • Defined, designed and measured performance against service level agreements.
  • Investigated and resolved trouble tickets that users would send via TrackIt based on Service Level Agreements (SLA).
  • Prepare and enforce Service Level Agreements, monitor performance, develop performance improvement plans.

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38. DBA

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low Demand
Here's how DBA is used in Senior Application Support Analyst jobs:
  • Analyzed clinical practices and provided relevant feedback to enhance practice management.
  • Worked very close with Development, DBA and UNIX team with bugs, enhancements and new versions of applications.
  • Coordinated network maintenance, database/application changes and system upgrade with Network Administration, DBA and vendors.
  • Helped the team achieve project goals by coaching and mentoring them with constructive performance feedback.

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39. CRM

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low Demand
Here's how CRM is used in Senior Application Support Analyst jobs:
  • Maintained up to date documentation on troubleshooting and resolution of issues through ticketing systems such as SAP/CRM and CA Service Desk.
  • Manage CRM case system and ensure all cases meet Response and Resolution SLA Timeframes outlined in customer's support contract.

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40. Html

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low Demand
Here's how Html is used in Senior Application Support Analyst jobs:
  • Position requires knowledge of HTML, Shell Scripts, Java, C and a variety of other languages.
  • Work with HTML, to communicate application outages to users in the field.
  • Converted communications to HTML and placed on Aetna's website.
  • Web stack consisted of PHP and HTML, CSS, JS, JQuery, AngularJS 1 in the browser.
  • Developed a front-end web-application on an NT server consisting of HTML, ASP, VBScript, and Javascript.
  • Web Coordinator Provided quick turnaround time for updating HTML files on Aetna website.

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41. SOX

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low Demand
Here's how SOX is used in Senior Application Support Analyst jobs:
  • Maintained SOX compliance and auditing requirements.
  • Fulfilled SOX and other compliance requests.
  • Ensured SOX compliance of application logon access abilities for individual users.

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42. Information Technology

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low Demand
Here's how Information Technology is used in Senior Application Support Analyst jobs:
  • Direct the decommissioning of legacy applications during the reorganization of the information technology group.
  • Function as the liaison between information technology and sales & research groups.

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5 Information Technology Jobs

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43. User Training

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low Demand
Here's how User Training is used in Senior Application Support Analyst jobs:
  • Selected by senior executives to direct end-user training for applications.
  • Provide user training for the Portfolio System to enhance user experiences and maximize technology ROI.
  • Design and conduct System Integration Test, User Acceptance Testing, and system user training.
  • Conducted new user training and created user manuals.
  • Conduct customer site end-user training in Patient Accounting/Account Workflow Affinity product functionality and set up in a formal training environment.

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44. HL7

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low Demand
Here's how HL7 is used in Senior Application Support Analyst jobs:
  • Provide support service for McKesson STAR Laboratory application and HL7/ASTM interfaces for customers in the Unites States and Canada.
  • Analyze HL7 interface data to/from system to ensure data is in line with interface specifications.
  • Analyze HL7 messages to troubleshoot interface issues.

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45. HR

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low Demand
Here's how HR is used in Senior Application Support Analyst jobs:
  • Followed project through to implementation including data management, cleansing and exporting legacy data to core systems.
  • Streamlined numerous administrative processes through scripting languages and tools, resulting in automation and operational efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Drive resolution by actively managing issues through partner technology and business organizations.
  • Provide application technical support by telephone, email and through remote connectivity.
  • Improved customer satisfaction through prompt escalation and efficient handling of problem tickets.
  • Mentor junior team members through troubleshooting issues and system familiarization.
  • Supported configuration and settings on Windows machines through browsers, network configurations, and other software required for accessing our products.
  • Managed application enhancements through AGILE & Waterfall Software Development Methodologies * Served as point of contact for business users and staff.
  • Manage Affinity Product - Revenue Cycle Management Beta Project Support Team through to General Availability/ Go Live Release.
  • Designed programs to scan through and delete Unix server directories where payment related source files are processed.
  • Supported transactions processed through CitiDirect, CFX applications integrated with GXS, CitiConnect and more.
  • Work with MS SQL Server versions 2000 through 2014 in the process of troubleshooting issues.
  • Assisted in training new team members and assisted business users through multiple forms of communication.
  • Implemented enhancements and business processes for HR, Compliance and NERC.
  • Performed initial case triage and routing through Lotus Notes.
  • Follow up through the process of production code releases to ensure the fixes are released in a timely manner.
  • Executed and lead specific deliverables through the software development process for business system changes.
  • Supported customer through running SQL queries, backend and remote UI configuration.
  • Full Time - 40 hrs.

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46. Solaris

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low Demand

47. Technical Documentation

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low Demand
Here's how Technical Documentation is used in Senior Application Support Analyst jobs:
  • Create and maintain detailed technical documentation and deliver cross-training for applications supported.

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1 Technical Documentation Jobs

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48. User Community

demand arrow
low Demand
Here's how User Community is used in Senior Application Support Analyst jobs:
  • Contribute to the collaborative system and data design sessions with the user community, technical architecture resources, and development resources.
  • Tested packages before they went out into the user community resulting in a quality product.
  • Provide support to the Help Desk and user community to resolve complex financial systems issues.

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49. J2Ee

demand arrow
low Demand
Here's how J2Ee is used in Senior Application Support Analyst jobs:
  • Developed application using Java/J2EE frame work.
  • Promoted the release of clean, bug-free J2EE and AJAX applications by troubleshooting all applications prior to initial release.
  • Experience with deploying applications on top of J2EE 5.
  • Supported J2EE applications on Weblogic servers.

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50. VPN

demand arrow
low Demand
Here's how VPN is used in Senior Application Support Analyst jobs:
  • Demonstrated to users how to use the Rx America VPN and trouble shoot when users tow factor authentication.
  • Installed and confirmed customer updates via VPN connection or dial up.
  • Created Cisco VPN / Citrix login connection via the Active Directory application.
  • Demonstrated to users how to setup and use their CVS Caremark VPN.

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Senior Application Support Analyst Jobs

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20 Most Common Skills For A Senior Application Support Analyst

SQL

12.7%

Data Integrity

10.1%

Application Support

8.2%

Technical Support

7.0%

Server Logs

6.9%

Business Requirements

6.5%

Windows XP

5.6%

Trouble Tickets

5.4%

Unix

4.1%

SLA

4.1%

Test Cases

3.8%

Financial Applications

3.7%

Production Environment

3.3%

QA

3.1%

Web Application

3.1%

Setup

2.6%

Sharepoint

2.6%

UAT

2.5%

Suite

2.4%

Production Issues

2.3%
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Typical Skill-Sets Required For A Senior Application Support Analyst

Rank Skill
1 SQL 9.1%
2 Data Integrity 7.2%
3 Application Support 5.9%
4 Technical Support 5.0%
5 Server Logs 5.0%
6 Business Requirements 4.6%
7 Windows XP 4.0%
8 Trouble Tickets 3.9%
9 Unix 3.0%
10 SLA 2.9%
11 Test Cases 2.7%
12 Financial Applications 2.6%
13 Production Environment 2.3%
14 QA 2.2%
15 Web Application 2.2%
16 Setup 1.9%
17 Sharepoint 1.9%
18 UAT 1.8%
19 Suite 1.7%
20 Production Issues 1.7%
21 Application Issues 1.7%
22 Level Support 1.4%
23 XML 1.2%
24 Linux 1.2%
25 Toad 1.2%
26 Active Directory 1.2%
27 SME 1.1%
28 ERP 1.1%
29 ETL 1.1%
30 EDI 1.1%
31 Perl 1.0%
32 Problem Resolution 1.0%
33 Pl/Sql 1.0%
34 DB2 1.0%
35 System Issues 0.9%
36 Knowledge Base 0.9%
37 Level Agreements 0.9%
38 DBA 0.8%
39 CRM 0.8%
40 Html 0.8%
41 SOX 0.8%
42 Information Technology 0.8%
43 User Training 0.8%
44 HL7 0.7%
45 HR 0.7%
46 Solaris 0.7%
47 Technical Documentation 0.7%
48 User Community 0.7%
49 J2Ee 0.6%
50 VPN 0.6%
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16,620 Senior Application Support Analyst Jobs

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