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Become A Senior Application Support Specialist

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Working As A Senior Application Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Senior Application Support Specialist Do At Kforce

Act in a technical support capacity for both in-house and third-party applications supporting all areas of the business

How To Become A Senior Application Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Application Support Specialist jobs

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Senior Application Support Specialist Typical Career Paths

Senior Application Support Specialist Demographics

Gender

  • Male

    59.5%
  • Female

    38.0%
  • Unknown

    2.5%

Ethnicity

  • White

    78.4%
  • Asian

    8.9%
  • Hispanic or Latino

    8.8%
  • Unknown

    3.0%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    100.0%

Senior Application Support Specialist

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Senior Application Support Specialist Education

Senior Application Support Specialist

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Real Senior Application Support Specialist Salaries

Job Title Company Location Start Date Salary
Senior Application Developer/Support Specialist Citco Technology Management, Inc. Jersey City, NJ Jan 17, 2016 $134,000
Senior Application Support Specialist Barclays Services Corp. New York, NY Sep 02, 2015 $122,000 -
$148,000
Senior Application Support Specialist Barclays Services Corp. New York, NY Jun 08, 2015 $122,000 -
$148,000
Senior Applications Developer/Support Specialist Citco Technology Management Incorporated Jersey City, NJ Jan 17, 2013 $120,000
SR. Application Support Specialist Sepracor, Inc. Marlborough, MA Nov 30, 2010 $115,868
SR Application Support Specialist-Commercial Applications Sunovion Pharmaceuticals Inc. Marlborough, MA Feb 23, 2015 $115,000
Senior Applications Developer/Support Specialist Citco Technology Management Incorporated Jersey City, NJ Sep 19, 2010 $115,000
Senior Application Support Specialist-Commercial Applications Sunovion Pharmaceuticals Inc. Marlborough, MA Mar 28, 2016 $115,000
Senior Applications Support Specialist Sunovion Pharmaceuticals Inc. Marlborough, MA Aug 26, 2016 $113,526
Senior IT Applications Support Specialist Symantec Corporation Mountain View, CA Mar 30, 2015 $110,000
Senior Application Support Specialist Open Systems Technologies Inc. Jersey City, NJ Aug 30, 2010 $110,000
SR. Application Support Specialist, Equity Derivatives Barclays Services Corp New York, NY Jun 11, 2015 $109,000
Senior Application Support Specialist-ETL Sunovion Pharmaceuticals Inc. Marlborough, MA Sep 11, 2012 $105,734
SR Application Support Specialist-G&A Applications Sunovion Pharmaceuticals Inc. Marlborough, MA Mar 16, 2015 $105,000
Senior Application Support Specialist Sunovion Pharmaceuticals, Inc. Marlborough, MA Mar 26, 2012 $105,000
Senior Application Support Specialist Sepracor, Inc. Marlborough, MA Sep 20, 2010 $105,000
Senior Application Support Specialist (ETL) Sepracor Marlborough, MA Dec 03, 2009 $103,459
Senior Application Support Specialist (ETL) Sepracor Marlborough, MA Jun 23, 2010 $103,459
SR Systems & Applications Management & Support Specialist S.W.I.F.T., Inc. Culpeper, VA May 28, 2015 $100,000
Senior IT Applications Support Specialist Symantec Corporation Mountain View, CA Nov 23, 2015 $100,000
Senior Application Support Specialist Open Systems Technologies Inc. Jersey City, NJ Aug 18, 2009 $100,000
SR. Application Production Support Specialist Idexcel, Inc. Reston, VA Aug 17, 2016 $91,828
Senior Application Support Specialist Laureate Education, Inc. Baltimore, MD Jul 21, 2015 $88,587
Senior Application Support Specialist Agentrics, LLC Alexandria, VA Jun 01, 2010 $85,000
SR. Application Support Specialist Orion Health, Inc. Boston, MA Oct 01, 2012 $80,000
Senior Application Support Specialist Amdocs Inc. Bothell, WA Dec 26, 2012 $73,830
Senior Application Support Specialist Amdocs Inc. Bothell, WA Aug 23, 2012 $73,830

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Top Skills for A Senior Application Support Specialist

ApplicationSupportSQLServerDatabasePerformanceProceduresSetupFinancialActiveDirectoryPerlSharepointBusinessRequirementsUnix/WindowsCitrixPrimaryContactTechnicalSupportApplicationSoftwareVPNEndUserWindowsNTDBASLA

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Top Senior Application Support Specialist Skills

  1. Application Support
  2. SQL Server
  3. Database Performance
You can check out examples of real life uses of top skills on resumes here:
  • Provided application support and guidance, which may include service packs, upgrades, and infrastructure.
  • Performed daily maintenance, support on 4 MS SQL Servers and CD Jukebox, as well as 2 test servers.
  • Manage vendor relationships and work with new vendors through the introduction of corporate buying procedures.
  • Assisted in employee training, workstation setup, corporate introduction, and probationary period review.
  • Executed upgrades, implementations, validations and retirements of financial systems which required constant communication with Accounting and Finance teams.

Top Senior Application Support Specialist Employers