Senior application support specialist job description

JRI-America, a division of Sumitomo Mitsui Banking Corp is seeking an Oracle Fusion Cloud EPM (EPM) functional support to help implementing key initiatives on the Oracle platform due to rapid growth in SMBC legal entities and ledgers, including the formation of Bank Holding Company and Group Companies. Having a solid finance and accounting business awareness, a key competency of the role will be the ability to develop a thorough understanding of our financial business needs and translate them into application and operational requirements within the Oracle Fusion Cloud EPM family. The individual will then call upon his/her technical and functional knowledge of Oracle Fusion Cloud EPM to deliver application design, module configuration/setup, user acceptance testing, and end-user training. Project Management across the full SDLC is a plus for this position. The scope of the role supports financial business users in North America and EMEA locations.
Responsibilities
Provide functional support for Oracle Fusion Cloud EPM modules (mainly on Financial Consolidation and Close, Account Reconciliation, EDM, Reporting) for North America and EMEA.
· Analyze, design, configure and test enhancements to support business processes.
· Participate in Oracle Fusion Cloud EPM projects involving configuration, implementation, testing and user training.
· Liaise across IT domains to deliver Oracle EPM functionality including but not limited to infrastructure engineering, database, security and operations support.
· Provide day to day support of the Oracle Fusion Cloud EPM environment including applying periodic patches, reporting requirements, ad-hoc requests from business and production system support.
· Continuously reviews opportunities for improvement in how Oracle Fusion Cloud EPM platform is leveraged, and brings best practices to the forefront.
· Must be able to produce detailed system requirements specifications, data flow diagrams, test plans, swim lane and process diagrams using standardized documentation methods
· Ensure that proposed solutions comply with the company's technology direction.
· Ensure compliance with company's change and security policies.
· Work closely with Oracle development team (internal and external) in the creation and validation of user interfaces and functional/non-functional requirements.
· Provide general technical support for Oracle Fusion Cloud EPM system and user training
· Late night production support and weekend implementation work will be required


Qualifications
Demonstrated hands on technical understanding of Oracle Fusion Cloud EPM concepts and general module functionality
· Good finance and accounting knowledge
· Ability to clearly describe end-to-end business processes and the key integration points, work cross-functionally across different business processes within an organization, and knowledge of challenges faced by implementation teams
· Strong analytical, written, and verbal communication skills
· Project Management skills using MS Project a plus
· Must have Oracle Fusion Cloud EPM implementation experience with a number of Modules such as Financial Consolidation and Close, Account Reconciliation, EDM, Reporting and etc.
· Excellent communication skills with the ability to drive consensus and absorb and present complex ideas in a succinct and accurate manner.
· Have a team oriented approach


· Minimum 5 years of experience in Oracle Fusion Cloud ERP experience is a must
· Experience in finance and accounting industry a plus
· Should have strong English communication and writing skills
· Ability to work independently and as part of a team
· Excellent troubleshooting and problem solving abilities
· Must be willing to work in an energetic, fast paced and team-oriented development environment
· Ability to manage multiple priorities effectively is a necessity
· Functional level support and leadership in identifying and implementing new Financial modules
· Minimum 3+ year TOAD/SQL experience is a must

- University Degree/Preferably in a field related to computer science/software engineering or finance/accounting
- Oracle Fusion Cloud EPM certification a plus


Must be willing to work some weekends and late nights to support production, upgrades, changes, and user support via on-call rotation.

Some travel - approximately 5%.

Responsibilities:

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
• Ensures information controls, back-up and recovery strategies are in place across all environments.
• Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
• Develop and maintain relationships with technical staff, end users and clients.
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
• Data analysis of issues and reporting to Production support and Development leadership.

Experience:

• Ability to influence and drive change
• 5+ years of hands-on experience supporting Mainframe applications.
• 3+ years of hands-on experience in Production Support/Engineering or Application Development roles.
• 3+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc.
• 3+ years of experience in UNIX shell, Perl, Python, Ruby or similar scripting languages.
• 3 years experience utilizing scheduler software such Zeke/Control-M or Autosys
• 3 years experience apache/tomcat/WebSphere and WebLogic.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.
• Experience supporting mission-critical platforms/applications in financial services industry is desired
• Experience in a client facing role (external or internal)
• Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
• Strong knowledge of relevant applications and development of life cycles

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans