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Senior application support specialist skills for your resume and career
15 senior application support specialist skills for your resume and career
1. Application Support
The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.
- Provided application support and guidance, which may include service packs, upgrades, and infrastructure.
- Mentored, coached, and trained first-level application support and quality assurance team members.
2. Escalate
Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.
- Escalate when needed for emergencies and to avoid major customer impact.
- Utilize problem ticket system to escalate situations to senior level.
3. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Assisted technical support and developers with support issues and problem resolutions.
- Trained and mentored 8 control computer operations technicians to meet daily deadlines, resolved computer operational problems and provided end-user technical support
4. SQL Server
- Performed daily maintenance, support on 4 MS SQL Servers and CD Jukebox, as well as 2 test servers.
- Verified validity of data in backend database using MS SQL Server Management Studio.
5. Level Support
- Provided third level support of incoming production support tickets; working with Level 1, Level 2 & Development.
- Worked my way from entry level support position to Senior Support Specialist.
6. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Provided expertise and guidance in developing automated solutions like Payload extract tool, communication channel control through Eclipse Java.
- Provided improvement suggestions, developed/migrated numerous shell scripts/ java procedures on production.
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A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Created software documentation and problem resolutions steps where necessary.
- Utilized and developed excellent decision making, creative thinking, problem resolution, and time management skills in real time.
8. Technical Troubleshooting
- Performed technical troubleshooting and analysis of Hospital Billing/Revenue Cycle software issues including on-call support during evening and weekends.
- Provide day-to-day technical troubleshooting of moderate computer and printer problems.
9. Production Environment
The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.
- Ensured Incident, Problem and Change Management procedures and compliance standards are adhered to when dealing with production environments.
- Tested all such upgrades in both pre and post production environments.
10. Support Issues
- Researched and reported on support issues and trends for major applications.
11. Software Applications
A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.
- Test and validation of software applications during upgrades, or modification/customization of applications, and document results.
- Test software applications for accuracy.
12. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Manage and maintain applications to ensure application availability meets established SLA's of application users.
- Managed ticket queues and prioritized escalations based on established SLA's and resource availability.
13. Trouble Shoot
- Verified store inventory, reconciled daily receipts and trouble shoot various computer errors stores received while entering daily business.
- Worked closely with the Development & QA teams to research & trouble shoot technical issues.
14. ITIL
- Begin study of ITIL methodology of Service Strategy and Service Design.
- Apply ITIL principles to analyze application issues, implementation, modification and maintenance of custom developed applications.
15. Remedy
- Implemented Remedy to track all calls that came into the Helpdesk.
- Worked with Help Desk on escalated Remedy tickets to various group supervisor/manager for resolution, as deemed necessary.
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List of senior application support specialist skills to add to your resume
The most important skills for a senior application support specialist resume and required skills for a senior application support specialist to have include:
- Application Support
- Escalate
- Technical Support
- SQL Server
- Level Support
- Java
- Problem Resolution
- Technical Troubleshooting
- Production Environment
- Support Issues
- Software Applications
- SLA
- Trouble Shoot
- ITIL
- Remedy
- Unix
- User Acceptance
- Ad-Hoc Reports
- Windows Server
- Customer Issues
- ERP
- Perl
- Application Issues
- Bug Fixes
- User Training
- SharePoint
- Web Application
- EDI
- EMR
- QA
- Customer Support
- OS
- Ssis
- Windows XP
- Software Upgrades
- HR
- Oracle 10G
- ETL
- VPN
- Desktop Software
- Technical Issues
Updated January 8, 2025
