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Top 50 Senior Application Support Specialist Skills

Below we've compiled a list of the most important skills for a Senior Application Support Specialist. We ranked the top skills based on the percentage of Senior Application Support Specialist resumes they appeared on. For example, 7.8% of Senior Application Support Specialist resumes contained SQL as a skill. Let's find out what skills a Senior Application Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Application Support Specialist:

1. SQL

demand arrow
high Demand
Here's how SQL is used in Senior Application Support Specialist jobs:
  • Developed Stored Procedures that replaced repetitive SQL queries to develop periodic reports on business applications.
  • Performed daily maintenance, support on 4 MS SQL Servers and CD Jukebox, as well as 2 test servers.
  • Experience in Dynamic Data Exchange to connect SQL Window programs to Microsoft Word or Excel and designing these reports.
  • Advanced extensible reporting skills using SQL Server Reporting Services (SSRS).
  • Use of many computer systems, including some SQL experience.
  • Utilized SQL 2010 to pull queries for internal users.
  • Produced statistical reports/documents using sql queries as required by Decision Support System agencies for analysis of different business campaign programs.
  • Run SQLs to generate data for business reporting and for data analysis.
  • Develop applications using C#/ASP.Net and a SQL Server backend.

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4 SQL Jobs

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2. Application Support

demand arrow
high Demand
Here's how Application Support is used in Senior Application Support Specialist jobs:
  • Maintained the highest support case closure and customer satisfaction rating during my tenure in the application support group.
  • Provided application support and guidance, which may include service packs, upgrades, and infrastructure.
  • Team leader of an application support team supporting ADP's proprietary SW and HW solutions.
  • Mentored, coached, and trained first-level application support and quality assurance team members.
  • Provide application support for automated mail and fax recognition software called eFlow via remote desktop management.
  • Provided application support for Schneider Electric Citect software for Wal-Mart project system and for the U.S. Government D.O.E.
  • Provide UNIX Systems administration and application support in a Solaris & LINUX RED HAT environment with SAN technology.

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8 Application Support Jobs

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3. Windows XP

demand arrow
high Demand

4. Database

demand arrow
high Demand
Here's how Database is used in Senior Application Support Specialist jobs:
  • Worked on transitioning proprietary Fixed Income and Equities trading groups from a legacy database onto strategic new architecture database.
  • Provided insight to data validation, quality assurance, and provided complicated database and application sup
  • Worked as the Database Administrator, scheduling maintenance procedures and making necessary updates.
  • Develop and maintain relational database that maintain vital financial and statistical data.
  • Supported Development & Show Tracking System databases for development and production.
  • Created triggers for keeping strong database referential integrity.
  • Worked with development to improve database efficiency.
  • Managed OTG Imaging Database System with over 600 tables, 200+ stored procedures, 100 triggers, over 2 million records.
  • Installed, configured and administered O/S and database on new systems, and upgraded existing systems.
  • Provide on-site training, instruction and tutorial in all aspects of Database development and management.
  • Supported Telescope (image database) for Marketing, Publicity & Nickelodeon Animation.
  • Updated a set of regulations in the departmental database using SSIS.
  • Designed and created feeds into strategic database from various systems.
  • Document issues and solutions as necessary to maintain support database.
  • Create, modify, and schedule Insight database reports.
  • Managed test servers & databases.
  • Develop library of functions in an Object Orientated Programming format Develop Structured Query language to mine specific information from existing databases.
  • Managed Epicor Accounting Database System with over 200 tables, 450 stored procedures, 60 triggers, over 10 million records.
  • Document and review field complaints entered within Pilgrim and CMSnext ticket databases to ensure compliance with quality procedures and customer resolution.
  • Verified validity of data in backend database using MS SQL Server Management Studio.

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5. Technical Support

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high Demand
Job type you want
Full Time
Part Time
Internship
Temporary

6. Trouble Shooting

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high Demand

7. Setup

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high Demand
Here's how Setup is used in Senior Application Support Specialist jobs:
  • Support for business issues and problems and developing solutions for Bill messages and inserts setup and O&M billing setup.
  • Assisted in employee training, workstation setup, corporate introduction, and probationary period review.
  • Help setup Interface between NextGen and Orchard.

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8. Production Environment

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high Demand
Here's how Production Environment is used in Senior Application Support Specialist jobs:
  • Ensured Incident, Problem and Change Management procedures and compliance standards are adhered to when dealing with production environments.
  • Tested all such upgrades in both pre and post production environments.

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9. Software Applications

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high Demand
Here's how Software Applications is used in Senior Application Support Specialist jobs:
  • Test and validation of software applications during upgrades, or modification/customization of applications, and document results.
  • Test software applications for accuracy.
  • Utilized a broad set of technology skills to create IT solutions to resolve trouble tickets for multiple software applications.
  • Trained new hires for support teams on diverse internal software applications.
  • Analyze, troubleshoot and debug issues related to company software applications.

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10. Compliance Requirements

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high Demand

11. Unix

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high Demand
Here's how Unix is used in Senior Application Support Specialist jobs:
  • Performed Security monitoring and investigations using security and event logs in UNIX environment.
  • Restart or bounce services in UNIX.
  • Rebuild and load PC's for DOS and UNIX based store systems and perform on-site installs / de-installs.

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12. Business Requirements

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high Demand
Here's how Business Requirements is used in Senior Application Support Specialist jobs:
  • Analyze user needs and business requirements to determine feasibility of design changes within time and cost constraints.
  • Assist in team project planning, document business requirements, defined tasks and deliverables, manage implementation tasks, and customer relationships

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13. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Senior Application Support Specialist jobs:
  • Maintained user administration in Active Directory along with adding and removing computers from the company's domain.
  • Provided support for open systems migration Created and imaged OU groups using Active Directory Maintained Active Directory

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14. Customer Service

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high Demand
Here's how Customer Service is used in Senior Application Support Specialist jobs:
  • Tracked and maintained customer service requests and work orders using the Legends Help Request ticketing system.

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15. Perl

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average Demand
Here's how Perl is used in Senior Application Support Specialist jobs:
  • Developed a library of reusable modules in Perl, which shortened project implementation timeline.
  • Designed and implemented complex ad-hoc data extracts for specific business reports in Perl.

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16. Sharepoint

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average Demand
Here's how Sharepoint is used in Senior Application Support Specialist jobs:
  • Developed Microsoft SharePoint sites for Production Management, Casting & Development.
  • Administered SharePoint to build and grant access to various sites and folders.
  • Document and post procedures, processes, meeting notes to Creative Support MS Sharepoint website.

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17. End User

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average Demand
Here's how End User is used in Senior Application Support Specialist jobs:
  • Performed functional testing of configuration changes and supervised end user testing.
  • Integrated and compiled end user legacy software requirements and components.
  • Supported end users via Apple Remote Desktop software, in person, and phone support to resolve technical challenges.
  • Managed daily end user support while assisting with ongoing training of a new Operations department team.
  • Supervised training teams and trained end users on the operation of LMS Property Management System.
  • Trained end users how to create financial reports using Oracle Discoverer.
  • Evaluate end user needs and provide solutions and recommendations.
  • Follow up with end user to ensure ticket completion.
  • Create documentation for end users and Applications staff.
  • Provided on-site and remote end user support for VMware and Citrix VDI solutions to local and international locations.

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5 End User Jobs

No jobs at selected location

18. User Training

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average Demand
Here's how User Training is used in Senior Application Support Specialist jobs:
  • Provided live product support including system configuration and user training.
  • Developed and delivered user training documentation.
  • Created training and troubleshooting materials; conducted new user training.

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19. QA

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average Demand
Here's how QA is used in Senior Application Support Specialist jobs:
  • Worked closely with the Development & QA teams to research & trouble shoot technical issues.
  • Performed extensive QA on all Legal Technology Applications.

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20. Support Issues

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average Demand

21. Knowledge Base

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average Demand
Here's how Knowledge Base is used in Senior Application Support Specialist jobs:
  • Created various How To instructional documents for colleagues and users and contributed to central Knowledge Base.
  • Update knowledge based tracking system with daily identifications of new and existing problems.
  • Documented issues in knowledge base.
  • Participate in creating policies and procedures for submittal and publishing of Knowledge Base Articles and defects.

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2 Knowledge Base Jobs

No jobs at selected location

22. CRM

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average Demand
Here's how CRM is used in Senior Application Support Specialist jobs:
  • Recorded customer support activity via CRM to identify trends, quality issues, and training needs.
  • Project leader for the design and testing of the Customer Relationship Modules (CRM).
  • Provided real time troubleshooting of Dynamics AX and CRM issues.

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23. Software Upgrades

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average Demand
Here's how Software Upgrades is used in Senior Application Support Specialist jobs:
  • Trained new employees and reviewed and evaluated validity of user requests for software upgrades and equipment upgrades.
  • Performed system and software upgrades on-site.

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24. OS

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average Demand
Here's how OS is used in Senior Application Support Specialist jobs:
  • Reviewed third party solution integration requirements and specifications for host interfaces and reports.
  • Collaborated with managers to create digital training videos for campus-wide distribution.
  • Provided Train-The-Trainer and end-user trainer to physician and hospital-wide personnel.
  • Appointed the position of Site Communications Representative.
  • Create newsletters, brochures, posters, graphics, newspaper and print ads for 6 divisions of department.
  • Generate new reports based on findings, complete with probable causes and possible solutions.
  • Performed regular investigation on all third party damages and various loss facts.
  • Provided IT computer support for field users at company hosted conferences.
  • Lead technician - supported the Creative department of mainly Macintosh computers.
  • Analyzed transportation and warehousing costs, and made cost saving recommendations.
  • Worked closely with vendors to deploy upgrades and bug fixes.
  • Maintain and create new Macintosh OS and base system images.
  • Create and modify documents (templates) and macros.
  • Identify product issues and propose improvements.
  • Maintained effective communication paths across all departments/individuals to identify and resolve issues in a timely manner.
  • Worked directly with clients to resolve any initial installation or post upgrade issues of the Intrinsiq software suite.
  • Enable customers to recover critical data, minimize performance issues, and strengthen security across multi- platform environments.
  • Implemented healthcare outreach application tests across multiple channels including telephone, Email, and SMS.
  • Learned helpdesk phone support processes; troubleshoot users on both PC and Macintosh computers.
  • Supported the Aveda heterogeneous PC and Macintosh user base with world-class support.

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1 OS Jobs

No jobs at selected location

25. Escalate

demand arrow
average Demand
Here's how Escalate is used in Senior Application Support Specialist jobs:
  • Handled challenges escalated from Service Desk including major outages/disruption in service to key systems and operations.
  • Report and document problematic issue and escalate accordingly.
  • Resolved escalated technical user issues.
  • Escalate when needed for emergencies and to avoid major customer impact.
  • Utilize problem ticket system to escalate situations to senior level.
  • Communicate with third party vendor for escalated issues.
  • Escalate incidents to other Medicat staff as appropriate.

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26. DBA

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average Demand
Here's how DBA is used in Senior Application Support Specialist jobs:
  • Team responsibilities included training/mentoring new associates, team project management and providing feedback to improve team performance.

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27. ERP

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average Demand
Here's how ERP is used in Senior Application Support Specialist jobs:
  • Enhance & upgrade ERP skills of the end users by providing guidance, support and training.
  • Provided data feeds and assisted in interpretations of that data for conversion from WolfePak to SAP.
  • Performed project manager duties in selecting a new ERP system for finance.
  • Managed the Securities Lending Enterprise One (SLE1) software deployments.
  • Played a major role in implementing and supporting Ipreo's enterprise-level Capital Markets CRM software for the Brokerage & Research Departments.
  • Provided floor support in Excel, PowerPoint, and Word to paralegals, secretaries, analysts and the word processing department.
  • Managed import from ERP / Oracle tables to MS SQL Datastores for reporting purposes.

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28. Ssis

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average Demand
Here's how Ssis is used in Senior Application Support Specialist jobs:
  • Orchestrated training and mentoring to other support analysts and assisted Support Manager with establishing metrics to monitor team progress and accomplishments.
  • Provide customer service support regarding procedural and technical assistance to end users in response to system related questions/issues.
  • Assisted in the integration of upgraded client side web-browser installation and configuration for portal compatibility.
  • Assist in necessary software investigation, analysis and evaluation to determine project feasibility.
  • Assisted in development of methodology for implementation of the Medical Record application.
  • Assisted customers with OS migrations during installation to achieve operating system continuity.
  • Assisted project manager and executive management with project related issues.
  • Lead and/or Assist in installing, tuning, and configuring specialized servers (Apache, Database, Mail, etc.)
  • Assisted in training new staff members as well as training the whole staff on new software and hardware.
  • Demonstrated the MR product line to prospective clients and assisted with RFP completion on as-needed basis.
  • Serve as an internal resource to assist product development, client support and sales.
  • Assisted in the setting up and upgrade of hardware and other peripheral devices.
  • Assisted Marketing Team in creating effective marketing strategies and strong, written material.
  • Assisted technical support and developers with support issues and problem resolutions.
  • Performed Administrative Assistant tasks for Project Manager and Programming staff.
  • Assisted in testing and deployment in the QA environment.
  • Assisted with end user system configuration & setup issues.
  • Assisted in the final testing of new products.
  • Assist users with quarterly upgrades of software.
  • Assisted clients with database maintenance strategies.

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29. User Acceptance

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average Demand
Here's how User Acceptance is used in Senior Application Support Specialist jobs:
  • Participated in process of migration and testing Geneva application in new Data Center in production and user acceptance testing environments.

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30. HR

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low Demand
Here's how HR is used in Senior Application Support Specialist jobs:
  • Developed follow-up/follow-through procedures for user requests/issues.
  • Act as the project lead coordinating activities with Talent Management, HR, Compensation business unit groups, and Technology departments.
  • United Bank for Africa PLC is one of the three largest retail and corporate banks in Africa.
  • Created documentation for and provided training to Clinical & Sales Teams and customers throughout the US Region.
  • Developed various types of complex reports like Drill Down, Drill through, Cross tab reports.
  • Manage vendor relationships and work with new vendors through the introduction of corporate buying procedures.
  • Assist end users on application customization and configuration of programs through an 800 support line.
  • Prioritize and resolve critical issues and coordinate the escalated activities through ACTT Ticketing system.
  • Shared knowledge throughout the Support Teams and relevant areas.
  • Transitioned Boston office through several system and software conversions.

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31. Sybase

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low Demand

32. Application Issues

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low Demand
Here's how Application Issues is used in Senior Application Support Specialist jobs:
  • Reviewed production data as requested by study centers associated with application issues and troubleshooting.
  • Position included assisting in-house and external users with application issues and security protocols.
  • Monitor CNS, ACATS, and ETF's transactions; resolve participant's application issues.
  • Point of escalation for Tier I support for all Hardware, Holidex, Perform, Network and Application issues.

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33. Internal Departments

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low Demand
Here's how Internal Departments is used in Senior Application Support Specialist jobs:
  • Worked across internal departments to find solutions for customer satisfaction.
  • Led testing initiatives for email, SMS and data warehouse programs; Point of Contact for other internal departments.

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34. VPN

demand arrow
low Demand
Here's how VPN is used in Senior Application Support Specialist jobs:
  • Provided on-call customer support primarily over the phone or via VPN remote connection for assigned casino systems.
  • Assisted with identifying and resolving any LAN/WAN/VPN/WIFI related issues.

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35. Business Units

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low Demand

36. EDI

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low Demand
Here's how EDI is used in Senior Application Support Specialist jobs:
  • Recommended changes to policies and established procedures that affect immediate operations.
  • Managed implementation cycle of Medical Record and Patient Access applications.
  • Trained Credit Unions to independently troubleshoot SME banking product, thus making them more efficient in their day to day operation.
  • Subject matter expert, using AX Forms, Credit Cards, Forecasting, Inbound and backup for Finance.
  • Analyzed and resolved EFT customer support calls for credit unions using the FiTECH EFT Software.
  • Provided Call Center support for Medical Record, Patient Access, and Patient Accounting products.
  • Developed 20 Purchase Order (850) mappings for Electronic Data Interchange (EDI).
  • Supported patrons in the creation of presentations, statistical analyses, multimedia and research projects.
  • Supported accounts and determined discrepancies caused by improper uploads via EDI to the system.
  • Maintain social media presence and develop concepts for increased engagement and website traffic.
  • Utilize EDI, X12, Java and RRI to manage data.
  • Perform data analysis and research data errors and exceptions, making recommendations to product management when applicable to remediate those errors.
  • Dedicated liaison for the retail market and Paystation Support Team/Vendors on all break-fix issues, deployment matters and customized market requests.
  • Close interaction with JPMorgan Chase and CitiBank to monitor day-to-day file transactions for debit and credit card payments.
  • Provide support to other Medicat teams upon request.

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37. EMR

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low Demand
Here's how EMR is used in Senior Application Support Specialist jobs:
  • Conducted software training classes for staff and clients on our EMRASC products.
  • Performed application troubleshooting for the EMR products.

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38. Itil

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low Demand
Here's how Itil is used in Senior Application Support Specialist jobs:
  • Provide input on strategic direction of support, processes, and implementation of changes based on the ITIL framework.
  • Begin study of ITIL methodology of Service Strategy and Service Design.

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39. SLA

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low Demand
Here's how SLA is used in Senior Application Support Specialist jobs:
  • Audited critical production functions in conjunction with SOX Team and prepared audit documents in conformance with Sarbanes-Oxley legislation.
  • Installed and administered SecurID for use on Master and Slave server configuration.

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1 SLA Jobs

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40. Level Support

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low Demand
Here's how Level Support is used in Senior Application Support Specialist jobs:
  • Provided third level support of incoming production support tickets; working with Level 1, Level 2 & Development.
  • Worked my way from entry level support position to Senior Support Specialist.
  • Second level support for production Red Brick, Informix and Paradox database issues.

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41. Internet

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low Demand

42. New Applications

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low Demand
Here's how New Applications is used in Senior Application Support Specialist jobs:
  • Coordinated frequently with Project Management Office regarding development of new applications and pilot testing of application modification(s).
  • Designed new applications for future markets.

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43. Major Applications

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low Demand
Here's how Major Applications is used in Senior Application Support Specialist jobs:
  • Researched and reported on support issues and trends for major applications.

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44. Business Systems

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low Demand

45. Ad-Hoc

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low Demand
Here's how Ad-Hoc is used in Senior Application Support Specialist jobs:
  • Gathered requirements from business users, wrote SQL queries and developed ad-hoc reports.

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46. Desktop

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low Demand
Here's how Desktop is used in Senior Application Support Specialist jobs:
  • Maintained all desktop computers, servers, fax machines, printers, phones, and copiers on the casino.
  • Used Apple Remote Desktop software for distribution of software and to troubleshoot computers in Blaine and New York offices.
  • Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Deployed and configured Windows 7 laptops and desktops for refresh project of over 2000 employees.
  • Network and PC desktop support for approximately 500 users in a Windows 2000 and Novell environment.

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47. C++

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low Demand

48. ETL

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low Demand
Here's how ETL is used in Senior Application Support Specialist jobs:
  • Implemented feeds for Editorial database from different platform sources, using ETL-based tools.
  • Involved in ETL architecture enhancements to increase the performance using query optimizer Implemented Event Handlers and Error Handling in SSIS packages.

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49. MM

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low Demand
Here's how MM is used in Senior Application Support Specialist jobs:
  • Executed upgrades, implementations, validations and retirements of financial systems which required constant communication with Accounting and Finance teams.
  • Worked remotely as part of a team while communicating/coordinating with other departments.
  • Maintain inventory of hardware and software, make hardware/software purchases and recommendations.
  • Analyzed and recommended solutions for increasing their effectiveness and usability.
  • Recommended improvements and enhancements in the software.
  • Managed internal communication to stakeholders and users.
  • Recommend various security related vulnerabilities and resolutions.
  • Analyzed SAP-SD outputs, identified problems and made recommendations based on the analysis using SAP On-line Service System (OSS).
  • Classified, recorded and summarized financial data in order to compile and keep financial records, using journals and ledgers.
  • Worked closely with Account Managers with common accounts to ensure all issues are resolved in timely manner.
  • Communicated with applications team regarding malfunctions and followed up to make sure fixes were received and tested.
  • Add comments to improve technical design, functional design, unit testing and SIT testing documents.
  • Provide on-site training, instruction and tutorial in all aspects of high-level computer programming languages.
  • Investigated, evaluated and recommended hardware and software products and services.
  • Provided Level III support to a nationwide user community of 750.
  • Partnered with programmers providing full software development life cycle support.
  • Hosted user community sessions regarding upcoming imaging technology, upgrade rollouts, and Q&A.
  • Provided technical solution recommendations to internal customers using SAPs On-line Service System (OSS).
  • Migrated existent cron commands in Control-M jobs for each environment.
  • Oversee department servers using CommVault Simpana and VMware.

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50. DML

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low Demand

Senior Application Support Specialist Jobs

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20 Most Common Skills For A Senior Application Support Specialist

SQL

10.8%

Application Support

10.6%

Windows XP

10.1%

Database

9.7%

Technical Support

7.5%

Trouble Shooting

5.2%

Setup

5.0%

Production Environment

5.0%

Software Applications

4.7%

Compliance Requirements

4.1%

Unix

3.7%

Business Requirements

3.2%

Active Directory

3.0%

Customer Service

3.0%

Perl

2.8%

Sharepoint

2.8%

End User

2.8%

User Training

2.2%

QA

1.9%

Support Issues

1.9%
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Typical Skill-Sets Required For A Senior Application Support Specialist

Rank Skill
1 SQL 7.8%
2 Application Support 7.7%
3 Windows XP 7.3%
4 Database 7.0%
5 Technical Support 5.5%
6 Trouble Shooting 3.8%
7 Setup 3.6%
8 Production Environment 3.6%
9 Software Applications 3.4%
10 Compliance Requirements 3.0%
11 Unix 2.7%
12 Business Requirements 2.3%
13 Active Directory 2.2%
14 Customer Service 2.2%
15 Perl 2.0%
16 Sharepoint 2.0%
17 End User 2.0%
18 User Training 1.6%
19 QA 1.4%
20 Support Issues 1.4%
21 Knowledge Base 1.4%
22 CRM 1.3%
23 Software Upgrades 1.3%
24 OS 1.3%
25 Escalate 1.3%
26 DBA 1.1%
27 ERP 1.1%
28 Ssis 1.1%
29 User Acceptance 1.1%
30 HR 0.9%
31 Sybase 0.9%
32 Application Issues 0.9%
33 Internal Departments 0.9%
34 VPN 0.9%
35 Business Units 0.9%
36 EDI 0.8%
37 EMR 0.8%
38 Itil 0.8%
39 SLA 0.8%
40 Level Support 0.8%
41 Internet 0.8%
42 New Applications 0.8%
43 Major Applications 0.8%
44 Business Systems 0.8%
45 Ad-Hoc 0.8%
46 Desktop 0.8%
47 C++ 0.6%
48 ETL 0.6%
49 MM 0.6%
50 DML 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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31,423 Senior Application Support Specialist Jobs

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