Senior associate job description

**Work Environment** : Office and outside regardless of weather conditions. Fast paced office environment working with computers, phones, feeder drivers and other administrative assistants.

**Job Summary** : A dispatch/yard controller works with feeder drivers and other dispatch offices to ensure feeder schedules are staffed with drivers and schedules are being adhered to. Will also need to work with yard shifters to make sure building lineups are in and the unloads have trailers on them during operations. Individual must multi-task both dispatch duties and yard control duties.

**Detailed Job Description** : A dispatcher must ensure all feeder jobs are covered. Many jobs must be staffed using on-call drivers. Will handle many additional schedules that need to be built or requested from other dispatch locations. Will need to work with DOT Hours of Service guidelines in order to fill these additional runs and understand time in transit calculations to ensure service is maintained. Will need to understand building line-ups and unload schedules when working Yard Control function of the job. Must be able to interpret Feeder schedules and understand how the changes could affect the schedules that operate during your shift.

**Minimum Required Skills/Qualifications** : Must be willing to learn internal feeder systems (AHCS & TFCS). Must be at an intermediate level of knowledge in MS-Office (Word, Excel, Access and PowerPoint). Must be able to multi-task and problem solve quickly during the operations portion of your shift. Must have good interpersonal skills to work with drivers and other dispatch personnel. Must use good telephone etiquette and be able to relay information in a concise manner.

**Additional (Desired) Skills/Knowledge/Qualifications** : Previous experience working with FT union employees is preferred.

**Interpersonal Skills and abilities** : Must be a self-starter who enjoys a challenging work environment. Must be able to handle stress and be able to think clearly during stressful situations. Must be confident in your abilities and be able to project confidence in the course of your job duties.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
**Company:** UNITED PARCEL SERVICE

**Category:** Administrative


**Location:** Plainfield,Indiana

Job Title
Client Support Tier 1- Sr. Associate 1 - (Washington State & Idaho Only) $1500 Sign-On Bonus

Job Purpose
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.What does an outstanding Client Support Specialist do?Do you want to work in a fun environment that includes holiday celebrations, Pizza, Popcorn and Taco Days? Extra paid time off for performance? Benefits Day One? Well, look no further!
In this role, you will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers. Through a balanced focus on first call resolution and recognizing platform solutions we assist our clients to grow their business. We collaborate with our clients through phone calls, email and on-line chat services. You will gain knowledge of multiple products and develop the ability to deepen and retain relationships through service and sales. You'll perform account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.As a Client Support Specialist you can look forward to being the front line support of our banking partners and providing excellent customer service and client experiences! We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools. If you are interested in working with a tenured leadership team with an intense focus on helping you reach your potential, this is the place for you!You're the kind of person who:
*Enjoys acting as a point of contact for all day-to-day related merchant inquiries and owning all client resolution*Is motivated by navigating through various Merchant Services subsystems, to research and resolve inquiries.*Is positive and engaging when answering merchant issues concerning interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting.*Is great at explaining reporting of systems and products to merchants to resolve their concerns and answer their questions*Loves resolving merchant inquiries concerning billing, reporting, payments, products and solutions -researching and responding with a solution.*Enjoys training merchants on back office tools.*Has experience routing, maintaining and tracking outstanding servicing requests and providing detailed follow up.

***$1500 Sign-On Bonus
***This is NOT a remote or hybrid position
***8 hour work day - within the 5am-6:15pm timeframe
Basic Qualifications for Consideration:
*High School Diploma or Equivalent*2+ years customer service experience*2+years with multiple computer system platforms*Experience communicating clearly and professionally, both verbally and in writing*Consistent job history Preferred Qualifications for considerations:*Bachelor's or Associates Degree*Experience with performance requirements - Voice of the Customer, Quality, Schedule Adherence, etc.*1 year experience with multiline telephones and online noting systems
Regulatory Requirements*Responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.Life moves fast. And as it does, we know most people aren't thinking about “financial services”. But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

This role is not eligible to be performed in Colorado.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

This role is intended for MBA students with an anticipated graduation in 2023, depending on their program and unique circumstances.
Minimum qualifications:

+ Currently enrolled an MBA program with an anticipated graduation date in 2023

+ 3 years of experience in management consulting

Preferred qualifications:

+ 4 years of experience in management consulting

+ Experience in a tech, media, or telecom company or education in STEM

+ Experience working on complex operational and strategic initiatives

+ Experience of problem-solving and analytical skills, including modeling and presentation skills

+ Analytical work experience in strategy or in a business operations environment

Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

The Business Operations and Strategy team offers a working community with a focus on learning and development. Also known as "BizOps", the group operates like an internal consulting group working on a range of critical projects and issues. BizOps creates strategies for promoting growth of our products like YouTube, Chrome, and Mobile. They manage issues around partner development, strategy work in emerging markets, as well as pricing strategies across our B2B and consumer products. The BizOps team works with Google's fast-moving strategic priorities, addressing operational challenges, and enabling innovation.

The BizOps team offers a community with a focus on learning and development. In this role, you will own the problem definition, analysis, work planning, and execution of workstreams, and become the subject matter expert on key data/topics. You will communicate recommendations to executives, and influence decisions by building consensus, and mobilizing towards execution. You will build lasting relationships with colleagues across the organization, enabling you to execute with cross-functional support.

The Business Operations and Strategy team at Google plays a critical role in defining and driving strategic, operational and organizational improvements across the company. Also known as "BizOps", the group operates like an internal consulting group working on a range of critical projects and issues. BizOps creates strategies for promoting growth of our products like YouTube, Chrome and Mobile. They handle issues around partner development, strategy work in emerging markets such as Africa and India, as well as pricing strategies across our B2B and consumer products. The BizOps team is at the forefront of Google's fast-moving strategic priorities, addressing operational challenges and enabling innovation.

+ Gather and analyze large amounts of information quickly and problem solve effectively.

+ Develop compelling, insightful recommendations.

+ Build consensus among cross-functional teams and influence decision-making within leadership audiences.

+ Structure complex and ambiguous business issues for Google's executive team.

+ Work closely with product managers, leadership, and functions to operationalize recommendations.