Senior branch manager job description

Salary: $85,000-$92,000

Hardworking, driven, people & service oriented - does that sound like you?

Working at CoWorx is a unique experience. This isn’t just any staffing job; this is an opportunity to facilitate rewarding and memorable experiences through the work you do every day. This is an opportunity to continue the CoWorx mission – creating relationships and experiences so people are valued and fulfilled. CoWorx is more than just a job placement agency. For over 40 years we have been a staffing leader, placing talented people with great organizations all across the US. We attribute our success to our unmatched commitment to people - our field talent, our clients and our employees.

The Senior Branch Manager, Sales and Operations will be responsible for driving profitability by managing, leading, and developing branch operations and sales for multiple branches with small to midsize accounts ($100K - $2M). The Senior Branch Manager, Sales and Operations will ideally spend 20% of their time managing operations and 80% of their time selling light industrial and office support staffing services.

In this role you will:

• Build and develop a strong team that embraces our TLC culture providing exceptional service to talent and clients

• Proactively search for and secure new business with a focus on clients with opportunities in the $50k to $2mm range

• Develop and maintain strong relationships with current clients and identify opportunities to increase market share at clients with multiple staffing firms

• Lead recruitment strategies and efforts to ensure a high-quality applicant pool to meet clients’ needs

• Meet / exceed all budget and gross margin goals

• Analyze accurate and timely information in ATS and identify trends and opportunities for improved performance

• Travel within market for job fairs, client visits, unemployment hearings, etc

• Work with corporate departments such as Finance, HR, Marketing, and Safety to improve branch performance

Let's talk about some basics:

• BS/BA degree (Business Administration, Marketing, etc.) is preferred
• 5-9 years of experience in operations management and B2B selling
• Passion for winning and providing exceptional service
• Strong communication and relationship building skills
• Strong leadership, motivational and team building skills
• Proven strategic selling and negotiation skills
• Financial acumen with strong analytical and problem-solving skills
• Advanced computer proficiency with MS Office products

At CoWorx, we are committed to our employees and will support you on the road to professional success. Apply with us today!

We have an exciting opportunity to work for the industry leader and largest home infusion company in the country as a Home Infusion Branch Manager!

We're seeking a dynamic leader and change agent that will apply their exceptional leadership and business management skills to positively impact the lives of our patients!

The Sr Manager sets the culture and direction for the Pharmacy by clearly defining objectives and setting and refining process to ensure that the pharmacy contributes to the short- and long-term goals of Coram.

The individual in this role is responsible for maintaining high levels of productivity, quality, and patient satisfaction in a complex clinical environment while meeting or exceeding regulatory requirements and company standards. This position is responsible for managing, either directly or via department managers, operations of the Pharmacy and Inventory/Warehouse. Incumbents are responsible for containing costs and ensuring an efficient operation of the pharmacy.
Key Responsibilities:

• Promotes and communicates the philosophies, goals, and objectives of the Company.

• Delegates authority and responsibility to subordinates in accordance with Company policies and procedures and requires adequate controls.

• Follows established channels of authority and communications throughout all levels of the organization to keep employees informed of all matters for which they are responsible or would concern them.

• Maintains appropriate documentation and records regarding administrative, operational, and clinical activities of the branch.

• Prepares and submits designated reports regarding branch activities, as deemed necessary and appropriate, to corporate management.

• Contributes to the development and preparation of branch clinical/operations budgets and financial planning.

• Participates in branch sales and marketing activities by communicating with current and potential clients, conducting in-services, and participating in joint marketing calls with sales/marketing staff.

• Plans and coordinates the orientation and education of new personnel and continuing education programs for professional staff.

• Manages on-call schedule for the branch.

• Assists Branch Manager and/or Regional Vice President with special projects or research as requested.

• Manages the branch facilities including phones, HVAC, etc. and coordinates the repair and maintenance of the facilities.

• Manages and administers the Emergency Response/Disaster Preparedness Plan.

• Directs, coordinates, and evaluates the branch and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Performs other duties and responsibilities as assigned.

Required Qualifications

-Minimum of 3-5 years of driving operational efficiencies experience required

-Minimum 1 year of healthcare experience

-Minimum of three-five years of progressive leadership experience, specifically experienced managing supervisors/leaders over teams

Preferred Qualifications

-Prior experience with home infusion services preferred

Education

Bachelor's Degree or equivalent work experience required

Business Overview

At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

**Overview:**

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Consistently meets with business partners to review customer deals.

**Primary Responsibilities:**

+ Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.

+ Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.

+ Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.

+ Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community. Researches prospects, and asks for referrals with current customers.

+ Actively recruits and selects talent to fill positions within Retail and/or M&T Bank.

+ Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.

+ Demonstrates and coaches M&T sales processes.

+ Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.

+ Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.

+ Engages with all team members and business partners as appropriate.

+ Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.

+ Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

+ Promotes an environment that supports diversity and reflects the M&T Bank brand.

+ Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

+ Completes other related duties as assigned.

+ Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

**Scope of Responsibilities:**

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

**Supervisory/ Managerial Responsibilities:**

Branch Managers generally have direct reporting responsibility for branch staff.

**Education and Experience Required:**

Bachelor's degree,

OR in lieu of degree,

Four (4) years' relevant experience. Minimum three years sales experience

Minimum two years' managerial experience or proven leadership abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.

M&T Business Banking Specialist within 18 months of hire.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

M&T Way Certified

Precision Leadership Certified Bi-lingual/Spanish preferred

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience with Internet and email preferred.

**Education and Experience Preferred:**

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.

Excellent communication and interpersonal skills.

Proven ability to demonstrate and coach exceptional customer service.

Ability to communicate and function professionally with all levels of personnel and business partners across the organization.

Strong financial services product knowledge preferred.

Strong organization, time management, and prioritization skills.

**Location**

West Springfield, Massachusetts, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.