Senior business analyst jobs in Akron, OH

• Salary: $65,000-$85,000 • Bonus up to 25% of annual salary • 100% Onsite • 100% Company paid Healthcare Benefits • Unlimited PTO. Preferred Skills & Qualities: Prior Business Analyst experience SQL experience, be able to read stored procedures, write queries, run scripts to assist retrieve data Experience with SDLC and implementations Experience w/ the Agile methodology: KANBAN and Scrum preferred Experience with Crystal Reports nice to have

Title: Technical Business Analyst - Contact Center / Conversational Platforms KeyBank is looking for a Technical BA to bridge business and technology for projects involving Google Dialogflow, voice/chat bots, Twilio/CPaaS, and integrations with banking platforms. This role will capture requirements, document processes, and support solution design and testing. Key Responsibilities Work with contact center, digital, and business teams to elicit and document requirements for voice bots, chatbots, and messaging use cases. Translate business needs into user stories, use cases, flow diagrams, and acceptance criteria. Document current-state and future-state process flows for customer journeys across voice, SMS, and digital channels. Collaborate with DS Architect and Technical PM to ensure requirements align with overall architecture and delivery roadmap. Support backlog grooming, prioritization, and release planning in Agile environments. Partner with QA and business stakeholders on UAT planning, test case definition, and defect triage. Perform light technical analysis: review API specs, payloads (JSON), logs, and basic SQL queries to support troubleshooting and validation. Required Skills & Experience 6+ years as a Business Analyst in IT, with 3+ years in contact center, digital, or conversational AI projects. Experience working with: Google Dialogflow or similar conversational platforms Voice bot / chatbot projects, ideally integrated with banking or financial services Communication platforms such as Twilio / CPaaS (or Genesys/Avaya/etc.) Strong skills in requirements gathering, documentation, and stakeholder workshops. Ability to understand and communicate API integrations, data flows, and system interactions (familiarity with JSON, REST, basic SQL). Experience working in Agile/Scrum teams using Jira, Azure DevOps, or similar tools. Excellent written and verbal communication skills, comfortable working with both business and technical teams.

Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs) . Influence scope of work for new application features and enhancements that are consistent with strategic priorities. Participates in the design process to ensure it supports business requirements and an optimized user experience. Capture requirements for a highly complex system and/or multiple systems; understands the SDLC and its impact on deliverables. Translate business requirements into user stories / use cases, and technical requirements, and convey with appropriate level of detail to the development team. Leading ongoing reviews of business processes and developing optimization strategies Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Broaden expertise of the business and work with technical and business teams to support business objectives. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience. Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Required Qualifications: A minimum of 5 years of experience in business analysis Proven experience in eliciting requirements (business and technical) and testing for moderately to highly complex systems Proven experience in generating requirements, use cases, acceptance criteria, etc. Strong written and verbal communication skills including technical writing skills Strong team player Ability to work independently Preferred Qualifications: Bachelor's degree in IT / Computer Science Experience in vendor system integration Experience in converting data from one system to another system. Experience within a technology environment, including Change Management and Security & Risk considerations Familiarity with Agile mindset, e.g., Agile, Scrum, Kanban approaches Previous hands-on experience with Jira/Confluence is preferred but not mandatory Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools

**NO 3rd Party vendor candidates or sponsorship** Role Title: Sr. OTM Solutions Analyst Client: Solution Chain and Transportation and Logistics Solutions Employment Type: Contract-to-Hire Duration: 6 month contract to hire Preferred Location: 4 days onsite in Beachwood, OH Role Description: Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Requirements: 7+ years hands-on development in OTM Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Plus: Familiarity with OTM Cloud migration and roadmap preferred. Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.

Nigel Frank is partnering with an industry leading manufacturer in search of an ERP Solutions Analyst to help support and grow their global Microsoft Dynamics 365 (D365) platform, the biggest D365 project currently in America. A billion-dollar global leader, the company designs and manufactures capital equipment. With decades of experience and a commitment to innovation, they provide advanced technologies, reliable service, and deep expertise across paper-converting applications. The ERP Solutions Analyst will partner with business process owners and subject matter experts to improve user adoption, clarify processes, and ensure our ERP system meets evolving business needs. You'll maintain and enhance the D365 system, troubleshoot issues, and support updates that align with business goals. Working closely with key stakeholders, you'll translate business requirements into system solutions to drive clarity and efficiency. You'll demonstrate D365 Supply Chain Sales, Inventory, & Operations Planning solution to drive business adoption of D365 Planning Optimization. This intermediate role involves identifying continuous improvement opportunities, advising on new D365 features, and contributing to cross-functional projects. You'll support user adoption, mentor others, and grow your technical and leadership skills. Moderate travel is required to support global teams. The role reports to the Director of Applications. The Ideal Candidate: Bachelor's degree in Business, Management, Project Management, Computer Science, Engineering, or related field 5+ years' experience with 1-2 D365 F&O implementations in multinational companies Experience in Manufacturing A MUST Experience integrating enterprise systems (CRM, CPQ, ERP, Business Intelligence) Familiarity with Axtension, Bluestar, Microsoft Azure, MicroStrategy, or Power BI is a plus If you're passionate about ERP systems, thrive on collaboration, and want to grow your career in a dynamic, global environment-this could be the perfect fit. Apply Today!

Senior IT Solutions Analyst (OTM) Duration : 6+ Months Must-Have Skills Senior-level OTM design, configuration, agents, workflows, fleet modules. Advanced PL/SQL development and debugging. Strong XML and integration experience. Proven ability to improve OTM performance (database tuning, server analysis). Experience with fleet operations, transportation, compliance, and optimization. BI Publisher and Tableau experience. 7+ years of Solutions Design experience. Bachelor s degree in a technical or business-related field. Preferred Skills Experience with OTM Cloud migration. Oracle ecosystem experience. Load balancing, patching, upgrades with server/DBA teams. Capacity planning and system scalability expertise. Don t Apply If Your OTM background is primarily support rather than development/configuration. You lack PL/SQL or XML experience. You have no logistics/supply chain/manufacturing background. You cannot work onsite 4 days a week in Beachwood, OH.

@ Cleveland,OH ,USA. Requirement Details: Job Title: Senior Oracle Technical Analyst Duration : Long Term Skills : OIC,SCM, Oracle ERP, PL/SQL and SQL Job Description : Bachelor's degree in Computer Science or related field. 6+ years of professional IT experience. Strong Supply Chain Management (SCM) functional knowledge. Supplier domain knowledge. AP / PO knowledge. End-to-end Oracle ERP implementation experience. Preferable experience with Oracle Cloud. PL/SQL and SQL experience - must be able to access, write and execute SQL queries. Strong data conversion experience - will be identifying the rules for data conversion and supporting the integration between downstream environments. Excellent communication and interpersonal skills - will be heavily collaborating with cross-functional teams and external vendors. Plusses: Experience with Oracle Integration Cloud (OIC) If you are interested in the opportunity listed below, please forward your updated resume along with your current contact information, or perhaps you can recommend someone who would be interested in this position.

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Business Analyst Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments. This internship offers hands-on experience working at the intersection of business and technology, supporting projects that drive digital transformation and operational efficiency. The intern will assist in gathering and analyzing business requirements, documenting processes, and working with cross-functional teams to deliver technical solutions aligned with business goals. Expectations & Accountabilities… Assist in the critical evaluation, project charter creation and management of potential system enhancements and projects. Support the strategy team with their day to day and project work. Assist in the creation of business analysis artifacts and process documentation. Participate in testing, validation, and implementation of IT solutions. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with PowerPoint, Excel, and Visio (or equivalent) Excellent written and oral communication skills

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. Engage adjacent ITP teams where additional skill sets and knowledge are required. Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D Professional certification and/or experience leading professional development activities in business analysis, change management or project management. Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. Experience in the Consumer Packaged Goods (CPG) industry. Willingness to learn system configuration Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business * Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. * Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. * Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. * Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects * Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. * Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. * Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. * Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. * Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. * Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. * May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions * Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. * Engage adjacent ITP teams where additional skill sets and knowledge are required. * Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community * Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. * Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). * Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. * Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. * Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). * Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). * Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): * Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D * Professional certification and/or experience leading professional development activities in business analysis, change management or project management. * Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. * Experience in the Consumer Packaged Goods (CPG) industry. * Willingness to learn system configuration * Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Description & Requirements At Maximus, we lead with purpose-helping government agencies deliver programs that improve lives. We are seeking a Lead Business Analyst to provide strategic leadership in managing requirements, guiding project teams, and ensuring operational excellence. In this role, you will serve as a trusted advisor to clients and internal stakeholders, driving solutions that meet complex business needs and exceed expectations. ***This is a fully remote position. Requires 5% travel. 100% mileage reimbursed at federal rate*** Why Join Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. - Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys. - Lead and own activities related to Business Requirement Documents process. - Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions. - Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality. - Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation. - Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes. - Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate. - Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned. - Ensure all business requirements and business processes are adequately documented. - Lead cooperative efforts among members of a project team. - Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors. - Act as advisor to project team members to resolve problems. - Provide support to operation senior staff, division managers and program managers. - Develop high quality communications suitable for clients. - Work effectively with internal and external business partners in the delivery of solutions. - Maintain extensive and comprehensive working knowledge of all assigned programs and projects. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements: - BABOK certified preferred - Write complex SQL queries preferred - Analyzing provider policy and resulting business process changes or similar experience required - At least 3+ years Medicaid provider experience / Medicaid provider enrollment experience #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 150,000.00

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Business Analyst - Data Operations is responsible for developing requirements, business processes, and documentation to support data initiatives, including data warehousing, ETL, analysis, data quality, and governance services. This role assists internal customers in understanding data tools and assets, while also defining business processes and requirements. The Business Analyst - Data Operations works closely with vendors, various internal business partners, data engineering, and analytics teams to improve data services and business processes related to loan servicing and portfolio management. Job Responsibilities: * Partner with internal customers to understand business needs and opportunities and convert them to technical requirements for data engineers. * Work directly with vendors and partners on data integration projects. * Develop process maps and drive continuous process improvements. * Help develop data models and integration flows for various CM partner channels. * Support roll-out and maintenance of data governance services, including data glossaries, business rules, stewardship, semantic models, etc. * Support roll-out of data security, privacy, and compliance initiatives. * Participate in projects and troubleshooting to improve various aspects of data quality (uniqueness, integrity, accuracy, consistency, and completeness). * Coach business users in support of best practices. * Support process monitoring and analysis. * Develop analysis and automation tools for business users. Qualifications and Skills: * Bachelor's degree in Business, Information Technology, Information Systems, or a related field, or equivalent work experience. * Experience in business analysis within technology settings, covering process mapping, requirements gathering, work planning, and collaborative brainstorming. * Experience running meetings and facilitating projects. * Excellent prioritization and problem-solving skills. * Excellent customer service and communication skills. * Skilled in building relationships and influencing others. * Skilled in presenting technical ideas in business-friendly language. * Skilled in working independently and taking initiative. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Job Information Technology Schedule Full-time Job is only avaialble in the above locations There may be a hiring bonus which may be used for relocation expenses There is no remote/virtual work scenario Job Title Intermediate/Senior/Lead Business Systems Analyst Responsibilities: General Provide leadership to project teams to lead external vendors on projects Provide organizational leadership to project team members Act as the technical leader for requirements, facilitating requirements and ensuring a quality on time delivery to the business customer Intermediate BA: Under minimal supervision, facilitate the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency and overall productivity. Work cohesively with developers, business units, external vendors, and other test team members. Responsible for the coordination of test planning for various types of projects. Works on project teams that are developing or modifying moderately complex information systems. Includes analysis and documentation of business and system requirement and coordinating testing. Analyzes business unit requests and understands business requirements, works with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff. Responsible for all artifacts and tasks produced in the Requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder Requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams also includes Test Plans and test cases. Senior / Lead BA: Provides leadership to project teams and external vendors and works with the business to facilitate on time delivery of projects Provide mentoring to fellow team members in all areas including vendor management, artifact management, and all related tools. Lead the business analysis and testing processes and collaborate with project teams and external vendors in the delivery of software solutions for TCM Technology Services and our trading partners. Translate stakeholder needs into system requirements. Works closely with and provides leadership to other project team members and vendors that are developing or modifying complex information systems. Maintains positive working relationships between Annuity Services, Technology Services and our Trading Partners. Facilitates the elicitation and documentation of business and functional requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams; also includes Test Plans and test cases. Qualifications: General Experience leading structured projects in a complex technical environment Proven ability to lead external vendors Ability to provide, receive, and act on critical feedback Proven ability to work within a structured team environment and assist with successful delivery of projects Intermediate BSA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline. Minimum of 2-4 years experience in business analysis. 2-4 years of industry experience preferred. Senior BA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing). Minimum of 5 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Lead BA: Bachelor's degree, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing) or equivalent education/experience. Minimum of 8 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Additional Information All your information will be kept confidential according to EEO guidelines.

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: A Bachelor's degree in Finance, General Business, or Business Analytics Strong financial and analytical skills Proven ability to organize and interpret large amounts of data Meticulous, organized and proficient at managing multiple workstreams simultaneously Excellent written and verbal communication skills needed to interact with internal team members and external client personnel. Dedicated, result oriented and ability to learn quickly in a fast-paced, dynamic work environment under tight deadlines Highly proficient in Excel; SQL and Tableau experience preferred Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.

Provider of end-to-end talent management solutions. Based in NE Ohio, Maverick Direct delivers solutions and resources that help our client link business and talent strategies to accelerate the realization of their vision, mission and goals. Maverick Direct helps clients cultivate greatness by designing, building, and attracting the targeted talent to accelerate their business. Our client, headquartered in Cleveland, Ohio, is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company, Job Description Title: SAP OTC Business Analyst Location: Cleveland, OH, US Description We are seeking two experienced hands-on SAP Business Analyst with a thorough knowledge of business flows for in-house Service, in-house Repair, and Field Service with a focus on OTC. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution. This job is located at our global corporate headquarters in Midtown Cleveland, Ohio. Job responsibilities include: •Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actions •Ensure customer satisfaction by responding to incoming contacts via phone, e-mail, fax •Resolving defects via SAP configuration following internal guidelines and SDLC processes •Weigh the impact of problems to end users and customers in order to assign an appropriate priority and resolution target •Work independently and collaboratively to achieve objectives and assignments timely resolution •Use ServiceNow software to record all contacts, actions, and status Qualifications Requirements •3+ years of practical experience with SAP OTC problem solving •Experience with SAP ECC 6 is required •SAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environment •Working knowledge of business and computer systems / software •Proven problem solving and clear communication skills •Use of proper English grammar, written and verbal •Proof of authorization to work in the United States Preferred: •2+ year of 2nd Tier Support experience is preferred •Microsoft Office Suite knowledge •Multi-location, multi-state experience •Lives in Northern Ohio •4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience Additional Information Send resume and/or call for immediate consideration. Jim Replogle [email protected] ************* x208

Company: Davey Resource Group, Inc. Additional Locations: Office | Richfield, OH Work Site: On Site Seeking a Summer 2026 UAM Operations Support Intern to join our fast-paced, collaborative, and innovative team of professionals! The internship offers competitive pay, full-time hours, group and independent working environments, end-of-internship capstone presentations, and experience in a high-demand industry! The UAM Operations Support Interns will assist our team in impacting client experience and team process improvements. The ability to adapt, think critically, and build strong relationships with the operations team is essential to the success of this role. Key areas of focus include data analysis of labor hours, financial data, and planning administrative tasks. Applications are accepted through February 1, 2026. Job Duties What You'll Do: Perform analysis for operations management to support the large contract bid process Perform analysis for work in progress, invoicing, accounts receivable, operational efficiency, and subcontracting services Monitor operating results and identify measures to improve performance and efficiency Work with SAP, Excel, and similar platforms to manage and communicate operational results Year-end planning to assist the Business Operations Manager with building budgeting tools and spreadsheets for all business lines. Qualifications Skills We're Seeking: 1-2 years of relevant work experience, or equivalent coursework Experience working with data from SAP or similar business management software, Excel, and similar formats preferred Comfortability with mathematics, computer science, finance, or similar quantitative disciplines Ability to present analysis to a group audience in person and via webinar Passion for collaborating with and influencing others to drive process change Strong interpersonal, analytical, and problem-solving skills. Ability to be physically onsite in Richfield, OH office Working toward 4-year degree Additional Information A successful candidate will work with multiple groups of people, including operations management, accounting, business operations, and service line leadership. The role will be on-site in Richfield, OH. This position may take many forms as the role is developed and will require a motivated self-starter who can identify key tasks and items necessary for operational success. The ability to work in teams is critical to success in this role. Specifics: Opportunities for advancement $20 starting pay, 40-hour weeks May-August 2026 with the opportunity to return or continue in the fall Capstone end of internship presentation The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our people, offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at ************** or at ********************. Employment Type: Intern Job Type: Full Time Travel Expectations: None

Key Responsibilities Requirement Gathering & Analysis: Conduct meetings, interviews, and workshops with stakeholders to understand business needs, pain points, and objectives. Documentation: Create detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and wireframes. Process Mapping & Improvement: Analyze existing processes, identify gaps, and recommend enhancements to improve efficiency and business outcomes. Stakeholder Management: Collaborate with cross-functional teams including product, engineering, QA, operations, and leadership. Solution Design Support: Work with technical teams to translate requirements into feasible system solutions. Data Analysis: Utilize data to support decision-making, perform root-cause analysis, and generate insights for business improvements. User Acceptance Testing (UAT): Develop test scenarios, support UAT execution, and ensure delivered solutions meet requirements. Change Management: Assist in creating training materials, SOPs, and communication plans to support solution adoption. Reporting: Prepare dashboards and performance reports for stakeholders. Required Skills & Qualifications Strong analytical and problem-solving ability. Excellent communication and documentation skills. Experience with requirement gathering, process mapping, and stakeholder management. Proficiency in tools like MS Excel, Power BI/Tableau, Jira, Confluence, or similar. Understanding of SDLC, Agile, and Waterfall methodologies. Basic SQL or data analysis skills (preferred). Bachelor's degree in Business, IT, Engineering, or related field.

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. Engage adjacent ITP teams where additional skill sets and knowledge are required. Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D Professional certification and/or experience leading professional development activities in business analysis, change management or project management. Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. Experience in the Consumer Packaged Goods (CPG) industry. Willingness to learn system configuration Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business * Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. * Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. * Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. * Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects * Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. * Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. * Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. * Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. * Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. * Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. * May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions * Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. * Engage adjacent ITP teams where additional skill sets and knowledge are required. * Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community * Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. * Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). * Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. * Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. * Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). * Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). * Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): * Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D * Professional certification and/or experience leading professional development activities in business analysis, change management or project management. * Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. * Experience in the Consumer Packaged Goods (CPG) industry. * Willingness to learn system configuration * Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid