Senior business analyst jobs in Canton, OH

Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs) . Influence scope of work for new application features and enhancements that are consistent with strategic priorities. Participates in the design process to ensure it supports business requirements and an optimized user experience. Capture requirements for a highly complex system and/or multiple systems; understands the SDLC and its impact on deliverables. Translate business requirements into user stories / use cases, and technical requirements, and convey with appropriate level of detail to the development team. Leading ongoing reviews of business processes and developing optimization strategies Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Broaden expertise of the business and work with technical and business teams to support business objectives. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience. Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Required Qualifications: A minimum of 5 years of experience in business analysis Proven experience in eliciting requirements (business and technical) and testing for moderately to highly complex systems Proven experience in generating requirements, use cases, acceptance criteria, etc. Strong written and verbal communication skills including technical writing skills Strong team player Ability to work independently Preferred Qualifications: Bachelor's degree in IT / Computer Science Experience in vendor system integration Experience in converting data from one system to another system. Experience within a technology environment, including Change Management and Security & Risk considerations Familiarity with Agile mindset, e.g., Agile, Scrum, Kanban approaches Previous hands-on experience with Jira/Confluence is preferred but not mandatory Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools

**NO 3rd Party vendor candidates or sponsorship** Role Title: Sr. OTM Solutions Analyst Client: Solution Chain and Transportation and Logistics Solutions Employment Type: Contract-to-Hire Duration: 6 month contract to hire Preferred Location: 4 days onsite in Beachwood, OH Role Description: Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Requirements: 7+ years hands-on development in OTM Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Plus: Familiarity with OTM Cloud migration and roadmap preferred. Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. Engage adjacent ITP teams where additional skill sets and knowledge are required. Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D Professional certification and/or experience leading professional development activities in business analysis, change management or project management. Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. Experience in the Consumer Packaged Goods (CPG) industry. Willingness to learn system configuration Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. This position is 100% on-site in Brecksville, OH. Position Summary: This position primarily is to bridge the gap between Business and Information Tech. This position is responsible for implementing, maintaining and improving the various business practices, especially with regards to the company's ERP system. They will act first-hand as an internal consultant providing technical guidance and business process expertise to realize industry best practices. Will be required to learn business processes, research and suggest improvements. Heavy communication with department leads and IT/development. Assist in defining, testing, and maintaining developed solutions. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Oversee functional aspects of the Microsoft Dynamics D365 Finance and Operations implementation, working closely with department leads and IT/development. * Learn overall business operations and help develop innovative solutions to improve productivity, while incorporating better use of the ERP system. * Recommend systems or process changes to IT and Analysis teams, with proper documentation for support, cost, and business impact. * Test various changes to business-critical applications made by development team members and provide analytical feedback on success and failure. * Define functional requirements and system interfaces, assess available technologies to improve system efficiency, usability, and effectiveness. * Support overall business processes and end-users by monitoring daily system operations and helping to resolve system issues. * Develop and maintain relations between business process owners, users and consultants. * Create documentation and develop procedures within the system to ensure needs are met. * Assist key users in testing new functionality, documenting and retaining ERP knowledge. * Assist department leads with solutions for any inefficiency affecting business procedures, even if they don't involve the ERP system. * Research common business practices throughout the community, using various forums and technical references, to draft possible improvements to current systems and processes. * Extensive experience with ERP software packages, preferably Dynamics AX/Dynamics 365 F/O. * Other duties as assigned. Supervisory Responsibilities: None Requirements Requirements: * Proficient with Microsoft Office Suite (Specifically Excel, Word, and Outlook). * Must have excellent written and verbal communication skills with the ability to convey technical information, decisions, and approaches to both technical and non-technical audiences. * Ability to independently identify, research and resolve issues. * Ability to Analyze and act on multiple tasks considering their priority. * ERP implementation experience, preferably with Microsoft Dynamics F/O. * Has a good understanding of best practice business processes and application. * Well- organized individual who can work with minimal amount of supervision. Preferred Qualifications: * 1-3 years of experience with Microsoft Dynamics AX/ Dynamics 365 F&O (Supply Chain/Manufacturing). * Strong Data Analysis and presentation skills. * Experience working with Microsoft DevOps and Visio. * Building SQL queries. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, vendors, non-engineers and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, Licenses, Registrations: Maintains a valid Driver's License. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to operational or other company demands. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of computer system issues and business related issues with IT. Research, read, analyze and interpret written materials, meet and exceed company standards, ensure compliance with company policies, respond appropriately to feedback to make improvements, maintain positive working relationships, troubleshoot and solve problems. * Physical: Must be able to use computer equipment, exerting up to 40 lbs of force occasionally and or a negligible amount of force constantly to move objects, kneel, reach, push, pull and lift for sustained periods of time. Must be able to stand, walk, sit and type for long periods of time. Exposure to moderate noise level. Knowledge, Skills, and Abilities Required: Knowledge of IT, modern business communication, office procedures and methods. Must be able to work with other departments and AMT employees. Must also be able to work with clients, vendors and 3rd party suppliers. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephone, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

Your Opportunity as the Lead Analyst, IS Business Analysis - PLM Specifications The J.M. Smucker Co. Information Services, Transformation & Portfolio (ITP) department enables people, process and/or technology solutions for capabilities that help our business perform, transform, and grow. The Lead Business Analyst, on the ITP Commercial Operations Team, realizes this purpose by serving as a subject matter expert, key partner and relationship manager for the Commercial business function specifically including the business areas of Raw Material Ingredients, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This hands-on position requires limited guidance, strong relationship building and communication skills, a customer service mindset, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Cultivate relationships and learn the business * Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality. * Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need. * Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities. * Understand the process, systems and data landscape in the business areas, including security and compliance needs. Initiate, manage and deliver projects * Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades. * Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans. * Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps. * Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement. * Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design. * Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design. * May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker. Support and maintain new and existing solutions * Serve as point of contact for business partners regarding system access and support and periodically meet to review progress. * Engage adjacent ITP teams where additional skill sets and knowledge are required. * Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors. Strengthen the Business Analysis community * Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession. * Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly. The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: * 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job). * Experience working directly with business customers within, but not limited to Raw Material Ingredients, Co-Pack, TSO, Plant Quality, and Corporate Quality areas. * Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment. * Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC). * Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.). * Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries. Additional skills and experience that we think would make someone successful in this role (not required): * Experience implementing or supporting PLM or other enterprise level software relating to Quality, Operations, Regulatory, and/or R&D * Professional certification and/or experience leading professional development activities in business analysis, change management or project management. * Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion. * Experience in the Consumer Packaged Goods (CPG) industry. * Willingness to learn system configuration * Willingness to learn AI data analysis and AI Skills sets as they become available/implemented in our systems Learn more about working at Smucker: * Helping our Employees Thrive * Delivering on Our Purpose * Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

About Us Do great things in uncharted territory and experience the excitement of taking your career to new heights at INSIGHT2PROFIT, a rapidly growing leader in pricing and profitability consulting and technology. At INSIGHT, smart and ambitious people just like you are transforming the way businesses think and operate to achieve extraordinary outcomes. With our proven business model and your fresh perspective, you'll have the opportunity to take on a highly visible role, make a meaningful impact, and help steer our company towards even greater heights. Join us today and take your career to and take your career to the next level with INSIGHT! Are you a data driven change maker? Investigate our consulting opportunities. Using your detective skills, you'll identify and define the analytical and reporting needs required to support our clients on new engagements. You will use your business and client knowledge while partnering with the client teams to tackle pricing management challenges. Core Responsibilities: Provide hands-on client consulting and analysis to drive sustainable growth by implementing and managing pricing and profit strategies. Collaborate with internal and client teams to identify and define analytical and business requirements that support client objectives. Utilize analytical and problem-solving skills to develop models, manipulate data, and uncover trends that reveal business opportunities for clients. Characteristics: Exhibits a proactive problem-solving approach and attitude. Able to identify alternative approaches and make recommendations. Demonstrates an ability to be inventive in seeking solutions. Analysis of data and facts to present a compelling argument. Responsibilities Responsibilities: Project Execution: Prioritizes & delivers all assigned project tasks per project timeline on-time with quality results; performs tasks with a sense of urgency. Follows standard processes, templates & tools for building client materials. Identifies & communicates status, risks & issues impacting the quality or timeliness of work. Pricing Analytics: Demonstrates interest and/or competence in tools needed to deliver project analysis (Excel, Power Pivot, and other analytical tools and software, etc.). Provides analysis and models as directed from team leads. Completes ad hoc data queries & analysis in Excel or other tools. Demonstrates superb attention to detail. Client Engagement: High level of exposure to C-suite leadership. Responsible for routine reporting including communication deck to clients. Presents analysis during internal client working sessions & with client. Ability to absorb constructive feedback to improve client deliverables. Demonstrates use of listening & questioning techniques to understand issues & problems. Team Engagement: Collaborative thought partner with internal and external teams. Participate in all company growth initiatives. Be a role model of our culture and core values, both internally and externally. Active contributor to individual and team deliverables. Proactively manages quality of own work. Qualifications Qualifications: Education: Bachelor's degree in Business, Finance, Management, Economics, Statistics, Actuarial Science, Data Science, Mathematics, Engineering, Computer Science or a related field. Anticipated graduation date of 2026. Experience: Demonstrated project management capabilities (practical and/or academic) Skills/Abilities: Proficient in computer applications including Excel, PowerPoint, etc. Upbeat, driven, and action-oriented professional. Strong analytical and interpersonal skills, including a strong sense of personal accountability. High degree of ambition to perform in a dynamic environment. Travel: 6-8 days per month target. Compensation: The annual salary for this position in Cleveland, OH and Columbus, OH is 72,500. The annual salary for this position in Chicago, IL is $77,500. Employees may also be eligible to participate in the annual discretionary bonus program. Benefits & Dynamic Rewards: Enjoy industry-leading benefits and programs designed to enhance wellness and support work-life harmony. Specifically, we offer a comprehensive benefits package including medical, dental and vision coverage (available from your start date), a 401(k) plan with company contribution, generous paid time off, and a range of professional development opportunities including a tuition reimbursement program. Eligible employees may also participate in annual merit increases and long-term incentive program. INSIGHT offers an appealing environment for self-directed individuals who embrace opportunity in all areas of work and life. If you are seeking the excitement of an entrepreneurial organization with a track record of accomplishment and phenomenal growth, take a closer look at INSIGHT. Career breakthroughs like this don't come along every day. Apply and tell us how you'll help us shape the direction of a booming industry. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. INSIGHT2PROFIT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of an Entry Level Business Analyst at our Headquarters location in Warren, OH. This position is an onsite position working at our Headquarters location in Warren, OH. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Provide financial analysis on existing and prospective business opportunities Work with various departments to obtain miscellaneous financial data Collaborate with project team to identify strategies that improve profitability Assist fellow members with various projects Perform related duties as required Requirements: Strong computer skills and proficiency in Excel Ability to multi-task and meet deadlines in a fast paced environment Must be detail-oriented, efficient and possess strong organizational skills Must be a team player and maintain good relationships with fellow AVI team members A Bachelor s degree in Accounting or Finance preferred Ability to make decisions and problem solve during high demand situations Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE

The Business Analyst (BA) serves as a process expert for Valmark's investment business, and plays a critical role in creating useful reports, analyzing data, identifying strategic and tactical enhancements, project management, and driving investment initiatives to completion. The BA works across the investment operations team, including the Principal Review, Controls, and Processing teams. The BA has a detailed understanding of both business functions and technology used on these teams and uses that knowledge to make recommendations or improvements to existing processes and procedures. The BA is required to have a strong technical background and ability to collaborate with diverse workstyles as will serve as the liaison between the business units, vendors and shared services such as Information Technology and Financial Reporting. Essential Functions and Responsibilities 1. Lead Strategic Technology and Process Enhancements • Drive technology initiatives that create efficiencies, support scalability, and enhance both existing and new investment strategies. • Serve as the subject matter expert (SME) and product lead for key investment technologies, overseeing testing, feedback, and vendor relationships such as PershingX, Tamarac, DST, etc. • Identify and recommend process improvements or data initiatives that simplify complexity, optimize workflows, and ensure Valmark remains innovative within the industry. 2. Support the VP of Financial Operations and Division Leadership • Partner closely with the VP - Financial Operations to improve productivity, manage competing priorities, and maximize impact across teams and product lines. • Act as an integrator across various work streams, providing broad and balanced perspectives that align with organizational goals. • Assist in preparing and facilitating meetings, tracking initiatives, and ensuring timely follow-up on key action items with IT and other internal stakeholders. 3. Manage Cross-Functional Communication and Collaboration • Serve as a liaison among investment unit leaders to improve information flow and collaboration. • Hold stakeholders accountable to project deadlines and deliverables. • Promote alignment and synergy between teams by identifying shared goals and opportunities for integration. 4. Lead Data Analysis and Reporting Efforts • Collect, analyze, and interpret investment data to provide insights and recommendations for leadership decision-making. • Develop clear, actionable reports for Member Offices, carrier partners, and senior management. • Monitor key performance indicators to identify trends, gaps, and areas for strategic improvement. 5. Drive and Manage Business Initiatives • Own and manage business initiatives from concept through completion, including strategy, planning, communication, testing, implementation, and evaluation. • Coordinate across departments to ensure milestones are met and outcomes align with organizational objectives. • Serve as a central point of contact for project updates, risks, and adjustments. 6. Provide Leadership, Guidance, and Issue Resolution • Steer and co-facilitate committee meetings with the VP of Financial Operations to advance division priorities. • Act as an escalation resource on complex business or operational issues, providing recommendations and resolution strategies. • Model collaboration, innovation, and continuous improvement to strengthen the Investment division's overall effectiveness. Core Competencies Ability to build mutually beneficial relationships with department leaders and diverse personality types Complex problem-solving and critical thinking skills Strong understanding of business units and their processes Understanding of industry data feeds, aggregations, and leveraging these feeds and systems to the maximum extent possible Working knowledge of Target Process project management system Strategic thinking with the ability to identify opportunity and challenges Strong organization skills with the ability to manage multiple priorities with a high degree of follow through Collaborative and team-focused Self-started with ability to work independently in fast paced environment Ability to clearly articulate complex matters, both verbally and in writing Someone who encompasses and leads by our core values: Live by the Golden Rule, Tell the Truth About Everything, Simplify Complexity, Build Lasting, Mutually Beneficial Relationships, and Protect our Innovative and Entrepreneurial Culture Supervisory Responsibility Not responsible for supervising employees. Required Education and Experience High School Diploma or GED Preferred Education and Experience Associates or Bachelor's degree 3 - 5 years of experience in Investment Operations Trained in Target Process Physical Demands This is a largely sedentary role. It may involve repetitive motions in the hands/wrists as this role is dependent on consistent computer-use during the workday. Salary Range : $70,000-80,000 Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate's relevant qualifications, skills, and experience. Position Type and Expected Hours of Work Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some flexibility in working hours is allowed, but the employee must work 40 hours each week to maintain full-time status. Up to 2 days WFH per week, per policy. Valmark reserves the right to modify, interpret, or apply this in any way the Company desires. This in no way implies this is an all-inclusive list of responsibilities to be performed by the Employee in this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

Job Description Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand an power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced Business Systems Analyst (Order Creation focus) to join our team in Stow, Ohio. This role is 100% on site. As a Business Systems Analyst, you will: Actively work with Subject Matter Experts to envision solutions using SPIROL owned software solutions or incorporating solutions not within SPIROL's current IT toolbox. Action project development using internal and external technical resources as needed to accomplish objectives. Support and collaborate with internal programmer analysts on a daily basis. Act as the liaison to department managers and end-users, facilitating end-user testing, and develop/document end-user work training materials. Work outside of software development, supporting other technology implementations such as shop floor production technology unified communications, and collaboration software. The successful candidate should have: Bachelor's Degree in Business Administration or Information Technology, or equivalent work experience in software development, technical implementations or business management. Manufacturing environment experience required (Automotive or Aerospace preferred) 5+ years' experience working with SalesForce. Strong planning and organization skills, and the ability to document work breakdowns, breaking large/complex requirements into logical phases/steps in delivering system functionality. Demonstrated project management experience, with a strong degree of independence in working with stakeholders to define and document requirements, conducting/leading meetings and developing consensus among diverse stakeholders representing disparate product lines across global site locations. WHY SPIROL: Competitive Compensation Structure Health/Dental/Vision/Life Insurance Disability Insurance 401(k) with Company Matching ESOP Pension Pet Insurance Paid time off Employee Referral Bonus Program Education Assistance Program Employee Assistance Program Careers Video Link: ******************************************* SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Job Posted by ApplicantPro

The Business Analyst plays a pivotal role within the product development team, tasked with uncovering, documenting, and validating requirements for software feature development. They excel in translating product vision into detailed specifications and user stories, bridging the gap between business and development teams. Through proven analytical prowess and adept communication skills, they ensure that feature delivery meets stakeholder expectations. Essential Duties and Responsibilities Engage in requirement elicitation, analysis, specification, and validation with stakeholders. Collaborate closely with project sponsors to define and communicate project vision, impact, success criteria, and metrics. Translate customer/business requirements into functional specifications using various tools and methods, providing clear direction to developers and project team members. Collaborate with stakeholders to scope, estimate, and prioritize requirements. Craft user stories, acceptance criteria, user guides, and process flows. Collaborate with UI/UX professionals to create wireframes and prototypes. Partner with project managers, implementation teams, and client support to plan and execute user acceptance testing. Conduct meetings and presentations to effectively communicate insights and plans to cross-functional team members and management. Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Continuously enhance requirements-gathering processes and develop strategies for optimization. Required Skills and Experience Bachelors degree in business or related field, or equivalent work experience. Minimum 3 years of experience as a Business Analyst in a dynamic environment. Strong understanding of business analysis fundamentals. Proven history of organizing and facilitating customer input sessions. Ability to communicate technical information clearly to non-technical audiences. Strong interpersonal skills, capable of interacting with business units at all levels and interpreting their needs. Experience in documenting Business Process Flow Diagrams. Familiarity with software development lifecycle, including Agile and Waterfall methodologies. Exceptional analytical, problem-solving, and critical thinking abilities. Demonstrated creativity and innovation in problem-solving. Excellent written and verbal communication skills, with stakeholder management expertise. Self-discipline and results orientation, with the ability to consistently meet critical deadlines. Adaptability to changing situations and priorities, with strong time management and multitasking skills. Demonstrates ownership and responsibility for team delivery. Working Place: Strongsville, Ohio, United States Company : 2025 Nov. 6th Virtual Fair - Foundation Software

Lead Data Analyst / Business Analyst * Strong experience with Google Cloud Platform(GCP) services, including BigQuery and preferably Dataform. * Advanced SQL expertise for complex data transformations and analysis. * Moderate to advanced data modelling experience preferably medallion data architecture. * Advanced experience gathering and documenting requirements and translating requirements into technical data solutions primarily SQL based. * Experience in data quality rules and implementation of data quality strategies. * Experienced with test data assets * Excellent written and verbal communication * Working knowledge of Python, Google Cloud Composer or Google Cloud Dataflow Salary Range- $90,000-$110,000 a year

The Business Analyst will define project requirements and research and design business automation and improvement solutions. Coordinate with business, technology, and support teams to ensure system solutions meet business requirements. Provide business process reviews and assist clients to take advantage of opportunities presented by existing and emerging information technologies. Assist in the creation, maintenance and implementation of standards in all practice areas, including project management, testing, requirements gathering and training. ESSENTIAL FUNCTIONS · Coordinate with business, technology and support teams to ensure systems solutions meet business requirements. · Define and document business requirements using information gathering tools such as, interviews, software analysis, requirements workshops, and surveys. Validate requirements with user representatives and stakeholders. · Translate business requirements into design and technical specifications for developers. · Document and streamline current and future processes. · Evaluate and recommend technology solutions based on requirements analysis and product/vendor evaluation. · Prepare requirements documents, reports, feasibility studies and cost-benefit analysis. · Perform and coordinate system testing, user acceptance testing, and beta testing. · Monitor and report variances in requirements with respect to established project scope. · Work with consultants and developers to ensure the final product meets the business requirements. · Support effective identification, assessment and resolution of business and system issues. · Identify opportunities for improved utilization of existing business applications and processes. · Research and recommend resources to guide staff in business process improvement. · Discuss issues impacting business process changes, new systems, and procedures with senior IT staff. · Create and maintain process and system documentation. · Coordinate and communicate with end users, management, to resolve project issues. · Chair or participate in meetings with client departments to assess client needs and develop plans. · Contribute to training and roll out of solutions. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities No direct supervisory duties. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Computer Science, Business Administration, Accounting/Finance, or related field, and minimum five years' experience in project management, business process mapping, technology applications such as networks, relational databases, client server systems, enterprise resource systems (ERP), business intelligence and reporting systems. Skills desired for the position: Strong analytical, organization, and problem solving skills that support and enable sound decision making in a complex organization; demonstrated resourcefulness in setting priorities and guiding investment in people and systems. Computer skills in Microsoft Project, Word, PowerPoint, visio, excel, and Oracle (a plus). Knowledge of business practices and processes and processes along with a general understanding of accounting systems and processes in manufacturing. Language Skills Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals. Ability to write policies and procedures and correspondence. Ability to speak effectively with employees, end users and/or vendors. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Travel Required 25% Additional Information All your information will be kept confidential according to EEO guidelines.

As an INSXCloud Business Analyst you will work with cross-functional teams throughout the organization, including the PMO, Development, and other business stakeholders. This role reports directly to a Business Analyst, Team Lead and will be an essential contributor to our existing team of seasoned business analysts. You will work both independently and within the group to complete project deliverables that include site features, upgrades, and large-scale enhancements to our health insurance quoting and enrollment platform. ESSENTIAL DUTIES AND RESPONSIBILITIES * Continual evaluation of platform process flows and form a deep understanding of any impact stakeholder requested changes may introduce. * Act as the subject matter expert (SME) on assigned projects. * Translate high-level project requirements into development-ready technical documentation, user stories, and acceptance criteria. * Develop test case scenarios that align with project outcomes and acceptance criteria. * Execute manual user-acceptance testing (UAT) within test environments and identify gaps or bugs. * Communicate insights and plans to cross-functional team members and management. * Serve as a liaison between INSXCloud, the development team, clients, and business stakeholders. * Monitor project deliverables and ensure timely completion of project milestones. * Identify defects within the platform and define required fixes. * Other duties as assigned.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Looking for technical Business analyst. a. With strong technical expertise in SQL, Oracle b. Familiarity in domains like Finance and Retail Qualifications Need a candidate on W2. No H1b. Anyone who is willing to relocate. Interview mode-Skype Additional Information Shilpa Sood | Sr. Talent & Client Acquisition Specialist - TAG US | 360 IT Professionals Inc. C: +1 510-254-3300 ext. 183

Exodus Integrity Services, Inc is a rapidly expanding technology company headquartered in Northeast Ohio. EIS provides quality services to our clients by instilling honesty, commitment, and hard work to find the most qualified candidates to fill each opportunity. EIS is seeking a Senior IS Business Analyst who has deep skills in Oracle for name brand software house in the greater Cleveland area. Due to the nature of the work, this is an onsite role and requires the employees to be in the office most of the time. Competitive pay and benefits! Position: Senior IS Business Analyst Summary Evaluates client area application systems/programming requirements and processes (e.g., new, enhancements or maintenance), prepares application program specifications, and assists in the development, testing, and implementation of efficient, cost-effective application solutions. Functions as liaison or main point of contact between IS and clients (other business departments) and serves as project leader. Provides daily support of existing processes, both Oracle and others to maintain the flow of business operations successfully. Recognize opportunities for improvements in processes and work to implement those improvements. Duties and Responsibilities 1. Provide support for assigned Oracle Business Suite modules and cross train for backup support of all Oracle Business Suite modules. 2. Studies, analyzes and able to support Oracle business procedures as assigned and make RCI recommendations for improvements. 3. Identifies business requirements and recommends or devises system and programming alternatives and specifications, presenting findings, recommendations, and specifications in a variety of formats and to various levels within the organization. 4. Prepares systems flow charts and logic diagrams to describe existing and proposed operations. 5. Leads and assists with the coding, debugging, and documenting of programs using SQL, PL/SQL, SQL*Loader. 6. Works to resolve business issues / bugs through troubleshooting of the systems, processes and data. 7. Understands the functional aspects of screens, data, and the general operations of the department. 8. Strong Oracle knowledge and ability to support all Oracle EBusiness modules including Quote to Cash, Procure to Pay, CRM, SCM and Administration, including Workflow Administration. 9. Presents findings, recommendations, and specifications in a variety of formats and to various levels within the organization. 10. Meets user needs and objectives within the budget and systems constraints. 11. Determines project priorities, systems design, and feasibility. 12. Acts as a liaison or main point of contact between IS and other business departments. 13. Provides guidance to other Business Analysts and functions as the lead on complex projects. 14. Assist in programming BML code modifications for CPQ business processes. 15. Create, maintain and provide technical support for Interfaces to 3rd parties. 16. Maintains/enhances technology expertise, keeping current with evolving systems analysis, programming, and database technology. 17. Assist with the establishment of policies and procedures pertaining to security, maintenance, and utilization. 18. Assess effectiveness of periodic restore tests (development instance cloning). 19. Support SOX compliance controls and reporting requirements through regular review of security practices, segregation of duties, change management controls and internal audits of business practices. 20. Participate in periodic planning sessions with the SBS business areas, information services infrastructure, and other internal clients as required to guide direction within standards and provide thought leadership around the employment of new technologies to improve the efficiency and effectiveness of business operations. Job Qualifications Bachelor's degree Computer Science or a related discipline. Minimum 6-8 years of experience in systems analysis and application program development, or an equivalent combination of education and experience. Current in Oracle applications software support. In-depth understanding of business processes. Extensive experience with Oracle business systems. Experience with Oracle Developer is a plus. Must have knowledge of Unix and Windows operating systems. Must know SQL and PL/SQL. Experience in Java code and support. Knowledge of APEX and OBIEE for Business reporting. Excellent analytical ability. Detail Oriented. Excellent problem solving and consultative skills. Excellent oral, interpersonal and written communication skills and the ability to work with clients, technical staff and vendors. Excellent judgment skills. Excellent planning, project management and implementation skills. Demonstrated ability to provide effective peer leadership to other Business Analysts. Ability to multi-task successfully. Ability to travel when necessary. Ability to work over as needed and provide off-hours support as required. About EIS: Since 1997, Exodus Integrity Services, Inc. (EIS) has brought hundreds of companies and thousands of talented IT professionals together. With over 120 years of combined industry and functional experience, the EIS team takes a consultative approach to identify client objectives and create practical initiatives that solve problems quickly and efficiently. We specialize in Consulting Solutions, Contingent and Direct Workforce Staffing, and Healthcare IT Solutions. *Exodus Integrity Services (EIS) is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations.”

The Business Performance Senior Analyst works under limited supervision to understand the business unit data and analytic needs of moderate to high complexity. By gathering business requirements and utilizing qualitative and quantitative rigor they derive findings, identify impacts, and formulate ideas, options, and recommended actions to business questions and needs. The Business Performance Senior Analyst uses a collaborate approach with peers and internal business partners to support addressing key business needs. The Business Performance Senior Analyst applies a strong understanding of data, analytics, and the business landscape to derive data-driven recommendations and enhance current or develop new processes that optimally benefit the company. In partnership with the business stakeholders, the Business Performance Senior Analyst ensures development of work products delivers optimal business value, whether working independently or as part of a larger delivery team. Job Responsibilities * Provides data-driven answers or solutions to business questions through assigned projects of moderate to high complexity. * Utilizes knowledge of core insurance principles, business environment, and analytics for analysis and consumption of data. * Analyze and derive findings, identify impacts, and formulate ideas, options, and recommended actions. * Utilizes strong consultative and collaborative approach in working with internal business partners to anticipate and address needs; effectively translates business questions or needs into solution and associated requirements. * Extract and transform data from various databases (on premises, cloud and snowflake) to perform moderate to complex analyses to come up with data driven solutions. * Determines the final work product in partnership with stakeholders in the business units and other supporting units and manages the requirements of the work product to ensure optimal delivery of business value. * Ensures delivery of products across various stages while ensuring business value is delivered in a timely fashion. * Provides technical guidance, coaching and mentoring to less experienced analysts. * Excellent communication skills (verbal, written and presentation) including story telling from data. * Identifies the appropriate internal and external sources of data, ensuring quality for purpose of answering business questions. * Identifies opportunities for improvement of processes and leads process improvement efforts. * Creates and maintains accurate procedure documentation and reference materials. Job Qualifications * 5+ years of experience in analytical positions with demonstrated ability to provide reporting and analytics on moderately complex projects/assignments. * Bachelor's degree in statistics, mathematics, business/data analytics, actuarial sciences, finance or related field or commensurate data analysis or business intelligence experience. Location Remote Licenses and Certifications * Certified Business Analysis Professional (CBAP) (Preferred) * Data Analyst Certification (Preferred) * Power BI Behavioral Competencies * Collaborates * Communicates Effectively * Customer Focus * Decision Quality * Nimble Learning Technical Skills * Business Intelligence (BI) Reporting Tools (e.g. Power BI) * Business Requirement Gathering * Data Analysis and Synthesis * Programming Languages (e.g. Python, R) * SQL * Data Visualization * Business Acumen * Basic Statistics and Basic Machine Learning This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Company: Davey Resource Group, Inc. Additional Locations: Office | Richfield, OH Work Site: On Site Seeking a Summer 2026 UAM Operations Support Intern to join our fast-paced, collaborative, and innovative team of professionals! The internship offers competitive pay, full-time hours, group and independent working environments, end-of-internship capstone presentations, and experience in a high-demand industry! The UAM Operations Support Interns will assist our team in impacting client experience and team process improvements. The ability to adapt, think critically, and build strong relationships with the operations team is essential to the success of this role. Key areas of focus include data analysis of labor hours, financial data, and planning administrative tasks. Applications are accepted through February 1, 2026. Job Duties What You'll Do: Perform analysis for operations management to support the large contract bid process Perform analysis for work in progress, invoicing, accounts receivable, operational efficiency, and subcontracting services Monitor operating results and identify measures to improve performance and efficiency Work with SAP, Excel, and similar platforms to manage and communicate operational results Year-end planning to assist the Business Operations Manager with building budgeting tools and spreadsheets for all business lines. Qualifications Skills We're Seeking: 1-2 years of relevant work experience, or equivalent coursework Experience working with data from SAP or similar business management software, Excel, and similar formats preferred Comfortability with mathematics, computer science, finance, or similar quantitative disciplines Ability to present analysis to a group audience in person and via webinar Passion for collaborating with and influencing others to drive process change Strong interpersonal, analytical, and problem-solving skills. Ability to be physically onsite in Richfield, OH office Working toward 4-year degree Additional Information A successful candidate will work with multiple groups of people, including operations management, accounting, business operations, and service line leadership. The role will be on-site in Richfield, OH. This position may take many forms as the role is developed and will require a motivated self-starter who can identify key tasks and items necessary for operational success. The ability to work in teams is critical to success in this role. Specifics: Opportunities for advancement $20 starting pay, 40-hour weeks May-August 2026 with the opportunity to return or continue in the fall Capstone end of internship presentation The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our people, offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com. Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at ************** or at ********************. Employment Type: Intern Job Type: Full Time Travel Expectations: None

We are seeking a highly skilled and motivated Senior Network & IT Operations Analyst to join our team. This dual-focused role is critical to the stability and efficiency of our technical infrastructure and the smooth execution of IT operations. The ideal candidate will possess deep expertise in network engineering, coupled with strong analytical skills for project management, service management, and compliance support. This role involves close collaboration with the Executive Director of Technology and serves as a key technical escalation point within the organization. Essential Duties and Responsibilities Network Engineering and Infrastructure Management (Emphasis) Network Design & Maintenance: Oversee the planning, configuration, maintenance, and optimization of all network infrastructure components, including routers, switches (LAN/WAN), firewalls, load balancers, and VPNs. Wireless Management: Manage and maintain the organization's wireless network infrastructure, ensuring optimal coverage, security, and performance. Troubleshooting: Serve as the primary Tier 3 escalation point for complex network-related issues, performing advanced diagnostics and resolution. Documentation: Maintain up-to-date and accurate network topology maps, configuration guides, and procedural documentation. IT Operations Support Operational Oversight: Collaborate with the Executive Director to ensure the smooth day-to-day operation of all IT services and infrastructure. Service & Ticket Management: Assist in the ongoing administration of the IT Service Management (ITSM) system, including period ticket metric reviews, process review, and assisting in defining service level agreements (SLAs). General IT Support: Provide proactive and reactive general IT assistance to support the objectives of the organization.. Project Management & Logistics Support Project Leadership: Lead and support various IT projects from initiation through closure, focusing heavily on technical implementation and logistical coordination. Progress Monitoring: Monitor project timelines, identify bottlenecks, and proactively work to resolve impediments and ensure project goals are met efficiently. Vendor Coordination: Manage relationships and technical engagement with third-party vendors for network services, hardware, and software. Cyber Security and Compliance Support Security Audits: Assist in performing Cyber Security Audits, including identifying vulnerabilities, assessing risks, and recommending remediation strategies. Documentation & Policy Review: Participate in the review and updating of IT security policies, operational procedures, and compliance-related documentation. Security Implementation: Assist in the deployment and maintenance of security tools and protocols relevant to the network infrastructure (e.g., access control, intrusion detection). Tier 3 Helpdesk Support Advanced Escalation: Act as the final technical escalation point for the helpdesk, resolving complex hardware, software, and system issues that cannot be handled by Tier 1 or Tier 2 staff. Mentorship: Provide technical guidance and training to help desk staff to improve overall support quality and first-call resolution rates.

Key Responsibilities Requirement Gathering & Analysis: Conduct meetings, interviews, and workshops with stakeholders to understand business needs, pain points, and objectives. Documentation: Create detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and wireframes. Process Mapping & Improvement: Analyze existing processes, identify gaps, and recommend enhancements to improve efficiency and business outcomes. Stakeholder Management: Collaborate with cross-functional teams including product, engineering, QA, operations, and leadership. Solution Design Support: Work with technical teams to translate requirements into feasible system solutions. Data Analysis: Utilize data to support decision-making, perform root-cause analysis, and generate insights for business improvements. User Acceptance Testing (UAT): Develop test scenarios, support UAT execution, and ensure delivered solutions meet requirements. Change Management: Assist in creating training materials, SOPs, and communication plans to support solution adoption. Reporting: Prepare dashboards and performance reports for stakeholders. Required Skills & Qualifications Strong analytical and problem-solving ability. Excellent communication and documentation skills. Experience with requirement gathering, process mapping, and stakeholder management. Proficiency in tools like MS Excel, Power BI/Tableau, Jira, Confluence, or similar. Understanding of SDLC, Agile, and Waterfall methodologies. Basic SQL or data analysis skills (preferred). Bachelor's degree in Business, IT, Engineering, or related field.