Business Analyst/UAT - LaserPro
Senior business analyst job in Charlotte, NC
Apex Systems is currently hiring for a Business Analyst/UAT supporting LaserPro with a leading financial organization. The end goal of this initiative is to integrate LaserPro with nCino whereas currently, LaserPro is integrated with a different tool. This individual will be responsible for reviewing and maintaining loan documentation while conducting user acceptance testing, implementing system enhancements, and collaborating with legal and vendors to ensure accuracy and compliance. Drive transformation initiatives by defining requirements, leading cross-functional sessions, and delivering strategic technology solutions. Ensure clear communication and manage multiple projects in a fast-paced environment.
Qualified candidates will have the following experience and skills:
3+ years of experience supporting Finastra LaserPro
5+ years of experience as a Business Analyst or similar
5+ years of experience writing scripts for and executing user acceptance testing
Experience and understanding of terms in commercial loan documents such as Promissory note, credit agreements, Mortgages and guaranty's.
Proficiency with credit origination tools is preferred, especially the document preparation workflow.
Strong ability to interpret loan terms outlined in commercial loan documents
Proven experience gathering requirements and writing user stories
Experience with Salesforce nCino is preferred
Exceptional attention to detail
Duration: 12 Month Contract
Location: Charlotte, NC | Irving, TX | Minneapolis, MN
Onsite expectation: Hybrid, 3 days/week on-site, 2 days/week remote
Pay range: $50-60/hr, negotiable based on experience
If you are interested, please apply here or email an updated copy of your resume to ***********************
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Business Analyst (WMS)
Senior business analyst job in Fort Mill, SC
Business Analyst - Supply Chain & DC Automation
GENERAL PURPOSE:
This Business Analyst position focuses on Supply Chain and Distribution Center (DC) Automation initiatives. The Business Analyst serves as a key interface between business teams and IT. The ideal candidate will have deep expertise in technical project delivery best practices, ensuring projects are executed efficiently without impacting system stability.
The role requires a proven track record in balancing desired solution outcomes within support constraints and a pragmatic lens. Responsibilities include gathering user requirements, creating functional specifications, assisting in development processes, ensuring system functionality aligns with user needs, and guiding stakeholders through application usage.
ESSENTIAL FUNCTIONS:
Systems Support
Understand business processes within Supply Chain and DC Automation and how systems enable these processes.
Partner with IT and cross-functional teams to ensure business needs are met.
Troubleshoot issues, provide support, and communicate resolutions effectively.
Project Management
Identify and document project risks, providing recommendations to leadership.
Gather and report project status updates to stakeholders.
Consolidate data for reporting and dashboard creation.
Information Management
Create and analyze process flow documents by engaging with users.
Relationship Management
Serve as a liaison between security, technical, and business teams to interpret and advise on technical questions or business use cases.
Document functional and technical requirements for projects of moderate complexity.
Development Lifecycle
Manage meetings, issue resolution, and escalation during design and build phases.
Understand various tools and technologies to support project execution.
Oversee test execution across all phases, including unit, end-to-end, integration, performance, operational readiness, and user acceptance testing.
Suggest alternate methods for data gathering and presentation.
Technical Operations
Collaborate with key stakeholders to define release and deployment plans.
Lead post-deployment validation as directed by project leadership.
COMPETENCIES:
Building Effective Teams (for managers of people and projects)
Collaboration
Leading by Example
Communicates Effectively
Ensures Accountability and Execution
Manages Conflict
Business Acumen
Planning, Aligning, and Prioritizing
Organizational Agility
Analysis and Judgment
Technical Competence in Data Gathering
Drive Results
Interpersonal Effectiveness
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Bachelor's Degree in Business, Economics, Finance, Computer Science, or a related field.
7 years of experience in IT or equivalent work experience.
Strong ability to interpret instructions and suggest proven alternatives to drive projects forward.
Ability to follow established practices, policies, and procedures.
Strong relationship-building skills.
Excellent communication skills.
Proficiency in productivity software (e.g., Microsoft Office Suite).
Strong analytical and problem-solving skills.
Ability to create simple to complex analytical solutions.
Capability to break down abstract analytical problems into actionable tasks.
Be flexible to travel as needed during the test phases of the project (10-20%)
Experience using various requirements, testing and Defect management tools like Jira, QTest etc.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Retail Business Analyst
Senior business analyst job in Charlotte, NC
Role: Business Analyst (Retail)
Domain: Retail domain is mandatory
Job Type: Full Time
Salary/Rate: $95,000 to $105,000 (or) $60/hr on C2C to $65/hr on C2C
Experience Required: 7+
Business Analyst (Retail Domain) with Scrum Master Role (Onsite)
We are looking for a dynamic and detail-oriented Business Analyst having 8+ years of experience with good Retail domain experience who can also effectively perform the role of a Scrum Master.
The ideal candidate will work onsite with the customer, collaborate closely with business and technical teams, drive requirement analysis, facilitate Agile ceremonies, and ensure smooth delivery of product increments.
Business Analysis
* Capture, analyse, and refine business requirements from stakeholders across retail functions.
* Translate business needs into clear, concise user stories and acceptance criteria.
* Work with Product Owners and Scrum Teams on requirements decomposition, backlog refinement, and breakdown of user stories and tasks.
* Ensure a deep understanding of the eCommerce, Retail, and related integration processes.
* Facilitate communication between business teams and technical teams to ensure functional alignment.
* Support solution discussions, identify gaps, and propose improvements.
Scrum Master Responsibilities
* Facilitate Scrum ceremonies including:
* Sprint Planning
* Daily Stand-ups
* Backlog Refinement
* Sprint Demos/Reviews
Sprint Retrospectives
* Provide visibility into the Agile team's delivery plans, progress, and risks.
* Remove impediments and manage cross-team dependencies to ensure smooth execution.
* Ensure compliance with Enterprise Change Management and other organizational policies.
* Apply Agile/Scrum metrics (velocity, burndown, team health, etc.) to assess team performance and identify improvement opportunities.
* Manage Jira boards, sprint backlogs, workflows, and dashboards to support execution.
Lead and coordinate scaled planning activities such as:
* PI (Program Increment) Planning
* Pre-planning and preparation sessions
* Facilitate discussions between multiple development teams/vendors to ensure a cohesive, integrated solution.
* Assist with internal and external communications to enhance transparency and information flow.
* Enable the team to self-organize, remove distractions, and maintain focus on sprint/release goals.
* Track and communicate sprint/release progress, maintain process documentation, and ensure increment readiness.
Key Skills & Qualifications
* Strong experience in Retail, eCommerce, or Omnichannel domains.
* Proven expertise as a Business Analyst and Scrum Master in Agile environments.
* Hands-on experience with Jira and Agile project management tools.
* Excellent communication, facilitation, and stakeholder management skills.
* Ability to work onsite and collaborate closely with customer teams.
* Strong analytical and problem-solving skills and the ability to manage multiple priorities.
Certification preferred but not mandatory:
* CSM / PSM I
* CBAP / CCBA or equivalent
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training licensure and certifications, and other business and organizational needs. The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $95,000 to $105,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements:
Medical / Life Insurance
Paid holidays
FSA & HSA
Commuter Benefits
401(k) plan and contributions
Aspire s Rewards & Recognition program
About Aspire Systems
Aspire Systems is a $180+ million global technology services firm with over 4,500 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.
Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India s 100 Best Companies to Work For 12 consecutive years by the Great Place to Work Institute.
Who We Are
Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance. Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.
What We Believe
At the heart of Aspire is our philosophy of Attention. Always. a commitment to investing care and focus on our customers, employees, and society
Our Commitment to Diversity & Inclusion
At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.
Privacy Notice
Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.
Disclaimer
The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Organization retains the discretion to add or change the duties of the position at any time.
Contact Center Business Analyst
Senior business analyst job in Charlotte, NC
Contact Center Business Analyst
Duration: 12+ Months Contract
Contact Center Business Analyst
Key Responsibilities
• Good understanding about Contact Center Technology(CCT) Concepts
• 7 + years of experience in technical writing of business requirements
• Reviews, analyzes, and evaluates information technology systems operations.
• Determines user needs and requirements and recommends ways to improve systems.
• Serves as primary point of contact between users and engineering/development staff.
• Identifies, documents, reports, and tracks system issues.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
• Design and optimize CX features in voice and chat applications to enhance user experience.
• Develop detailed documentation and specifications for development and implementation.
• Support the testing and deployment of new features and enhancements.
• Provide ongoing analytical support to ensure continuous improvement of applications.
Required Qualifications
• Proven experience as a Business Analyst in Contact Center domain.
• Strong understanding of voice/chat applications in customer interaction environments.
• Excellent analytical skills and ability to translate business requirements into technical specifications.
• Experience with Agile methodologies and project management tools.
• Strong communication skills, both written and verbal, with the ability to present complex information clearly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in the telecommunications industry.
Regards,
Hasan Choudhary (Executive Recruiter )
Tel - ************
Fax - ************
Email - ****************
Planned Leave :
Business Analysts
Senior business analyst job in Charlotte, NC
BA with product knowledge of Securities and Reference Data in Capital Markets includes wide range of securities from Equities, Bonds, Futures, Options, Structure Products, Loans etc and other related reference data viz. countries, currencies, industry classifications, indexes, entities/issuers etc.
Ideally someone who worked in establishing a MDM in those areas.
Or someone who used these products in helping build front office trading/risk systems using these products
IT Business Analyst - Salesforce
Senior business analyst job in Charlotte, NC
Compensation: $120,000-$150,000
IT Business Analyst - Salesforce
Inceed has partnered with a great company to help find a skilled IT Business Analyst!
You'll serve as the primary Salesforce administrator and a business process expert, collaborating closely with leadership, and cross-functional teams to streamline workflows, solve business pain points, and drive efficiency. This is a chance to make an immediate impact while working in a dynamic, innovative environment.
Responsibilities:
Serve as main Salesforce administrator: maintain, update, optimize, build dashboards, support users, and ensure best practices.
Collaborate with Sales, Marketing, Manufacturing, Finance, HR, and Supply Chain teams to understand processes, gather requirements, and translate business needs into actionable solutions.
Lead process improvement initiatives and technology projects: automate workflows, simplify processes, coordinate testing, and ensure projects are delivered on time and within budget.
Provide troubleshooting, training, and support for Salesforce users to ensure system reliability and adoption.
Build strong relationships across teams and external vendors to foster collaboration and alignment.
Required Qualifications & Experience:
5+ years of Salesforce.com experience, including administration and business process optimization.
Bachelor's degree in Information Services, Business, or related field (or equivalent experience).
Experience developing, implementing, and supporting sales and marketing business processes and systems.
Strong project management skills; PMI or Six Sigma certification a plus.
Excellent analytical, troubleshooting, and customer service skills.
Nice to Have Skills & Experience:
Experience with Microsoft Power BI for reporting and analytics.
Prior experience with Oracle EBS or SAP ERP implementation/support.
Technical background in IT systems, AI tools, or process automation.
Familiarity with multi-site manufacturing or cross-functional collaboration.
Perks & Benefits:
Comprehensive health, financial, and wellness benefits, including medical, dental, vision, life and disability insurance, 401(k) with company contribution, tuition reimbursement, and support for mental health and caregiving.
Comprehensive support for employees and families, including tuition reimbursement, 529 college savings with company match, fertility and family-building assistance, mental health resources, and backup care.
If you are interested in learning more about the IT Business Analyst - Salesforce opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Oracle ERP Technical Business Analyst
Senior business analyst job in Charlotte, NC
We re looking for an IT leader with strong Oracle applications expertise to drive business process improvements, deliver technology solutions, and partner with business teams across finance, manufacturing, supply chain, HR, sales, and analytics. This role blends hands-on technical work with project leadership, ensuring that systems and processes are reliable, scalable, and aligned to business needs.
What You ll Do
Lead the delivery, support, and continuous improvement of Oracle-based business applications.
Partner with business and manufacturing teams to identify opportunities, streamline processes, and deliver solutions.
Oversee projects from planning through implementation, ensuring clear objectives, timelines, and budgets.
Provide subject matter expertise in applications, integration, reporting, and business processes.
Build strong relationships with internal stakeholders and external service providers.
Ensure system reliability, data integrity, and disaster recovery readiness.
What We re Looking For
Bachelor s degree in Information Systems, Computer Engineering, or related field.
Experience with Oracle EBS and/or Fusion implementations and support.
Strong SQL and integration development skills (SharePoint, Azure Integration Services, EDI).
Proven track record in business process design and improvement.
Project management expertise; PMI or Six Sigma certifications a plus.
Excellent problem-solving skills and a strong customer service orientation.
Why Join Us?
You ll play a key role in shaping the way technology drives our business from streamlining processes to delivering innovative solutions. If you thrive at the intersection of business and IT, this role offers the chance to make a broad, visible impact.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Desired Skills and Experience
We re looking for an IT leader with strong Oracle applications expertise to drive business process improvements, deliver technology solutions, and partner with business teams across finance, manufacturing, supply chain, HR, sales, and analytics. This role blends hands-on technical work with project leadership, ensuring that systems and processes are reliable, scalable, and aligned to business needs.What You ll DoLead the delivery, support, and continuous improvement of Oracle-based business applications.Partner with business and manufacturing teams to identify opportunities, streamline processes, and deliver solutions.Oversee projects from planning through implementation, ensuring clear objectives, timelines, and budgets.Provide subject matter expertise in applications, integration, reporting, and business processes.Build strong relationships with internal stakeholders and external service providers.Ensure system reliability, data integrity, and disaster recovery readiness.What We re Looking ForBachelor s degree in Information Systems, Computer Engineering, or related field.Experience with Oracle EBS and/or Fusion implementations and support.Strong SQL and integration development skills (SharePoint, Azure Integration Services, EDI).Proven track record in business process design and improvement.Project management expertise; PMI or Six Sigma certifications a plus.Excellent problem-solving skills and a strong customer service orientation.Why Join Us?You ll play a key role in shaping the way technology drives our business from streamlining processes to delivering innovative solutions. If you thrive at the intersection of business and IT, this role offers the chance to make a broad, visible impact.
Technical Business Systems Consultant 4
Senior business analyst job in Charlotte, NC
Technical Business Systems Consultant 4 Duration: Contract We are seeking a Technical Business Systems Consultant 4 to join our team in Charlotte, North Carolina. This role involves managing the full User Acceptance Testing (UAT) lifecycle, collaborating with stakeholders, and ensuring that business objectives are met. The position requires expertise in UAT, QA, or software testing, particularly within financial services or enterprise systems. The ideal candidate will have strong analytical and communication skills, as well as proficiency in tools like JIRA, Octane, and SQL.
Responsibilities:
Own and manage the full UAT lifecycle, including planning, execution, defect tracking, and final approval.
Lead test strategy development, test case creation, and regression suite design aligned with business objectives.
Collaborate with stakeholders, product managers, and developers to ensure acceptance criteria is achieved.
Document and communicate test results, traceability matrices, and defect logs using JIRA and Octane.
Participate in review sessions with business users and technology teams to validate functionality and gather feedback.
Qualifications:
5+ years of experience in UAT, QA, or software testing in financial services or enterprise systems.
Strong knowledge of Agile methodologies.
Proficiency in JIRA, Octane, and SQL.
Experience with enterprise platforms such as Oracle OBPM, FCUBS, and OBLM is a plus.
Excellent analytical, documentation, and communication skills.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $52 - $67
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
Product Analyst
Senior business analyst job in Charlotte, NC
Employment Type :- W2
Job Title: Product Analyst
Duration: 12 Months Contract (Possible extension or conversion)
Responsibilities:
• Partner with the product owner to build business visibility through reports, processes, presentations, and other communication channels
• Assist with user research and story writing
• Obtain knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
• Develop and execute quality assurance plans
• Support change management functions to ensure successful implementation of work
• Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
• Utilize data to help teams develop and implement solutions
• Help keep teams on track by ensuring outcome measurement
• Work with enterprise partners to build empathy and understanding about our audience
• Help consolidate user feedback, user research, employee feedback, etc.
• Must be comfortable interacting and reaching out to various leaders at *** and, at times, managing expectations across multiple business units at once
• Be comfortable thinking quickly on your feet
• Build rapport quickly with key leaders across the company
• Work through ambiguity and be a self -starter who can easily set own deadlines and expectations for accomplishing key deliverables
• Feel comfortable presenting and representing working software in front of large audiences
• Eager to learn and ready to navigate complex landscape of products and services within ***
Required/Basic Qualifications:
• Bachelors degree; in addition to required degree, six (6) years related work experience
• In lieu of Bachelors degree(s) AND 6 year(s) related work experience listed above, High School/GED AND 10 year(s) related work experience
Name :- Vishal Singh
Email :- **********************************
Job ID :- 25-53179
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Business Intelligence
Senior business analyst job in Charlotte, NC
Tableau Administrator PostgreSQL pg Admin Specialist
We are seeking a highly skilled Tableau Administrator with deep expertise in Tableaus PostgreSQL repository and proficiency in pg Admin The ideal candidate will be responsible for managing Tableau Server infrastructure optimizing data connections and ensuring seamless integration with PostgreSQL databases for enterprise reporting and analytics.
Key Responsibilities
Manage user access permissions and roles on Tableau Server
Monitor server performance and usage metrics
Perform upgrades patches and backups
Connect Tableau to PostgreSQL databases using native drivers
Navigate and query Tableaus internal PostgreSQL repository for auditing and usage analytics
Use pg Admin to manage database schemas run queries and troubleshoot performance issues
Create and maintain live and extract connections to PostgreSQL
Ensure data integrity and refresh schedules are optimized
Implement row level security and data governance policies
Audit user activity and dashboard usage via PostgreSQL repository tables
Work closely with data analysts developers and business stakeholders
Provide technical support and training for Tableau users
Required Skills Qualifications
3 years of experience administering Tableau Server and Desktop
Strong SQL skills and hands-on experience with PostgreSQL
Proficiency in pg Admin for database management and troubleshooting
Familiarity with Tableau repository tables eg workbooks views users
Experience with performance tuning and capacity planning
Excellent problem-solving and communication skills
Preferred Qualifications
Tableau Certified Associate or Specialist
Experience with enterprise BI environments and data warehousing
Familiarity with scripting Python Bash for automation
Power BI Administration Responsibilities
Manage and maintain Power BI workspaces and datasets
Configure and monitor on premises data gateways for reliable connectivity
Track and analyze usage metrics to optimize performance and user engagement
Administer user roles and permissions to ensure secure access to reports and dashboards
Ensure data refresh schedules are properly configured and executed without errors
Collaborate with stakeholders to support Power BI reporting needs and troubleshoot issues
Business Analyst, Multi-Site Operations
Senior business analyst job in Matthews, NC
Media One is a trusted partner in digital printing and textile industries, offering comprehensive solutions for large format printing. From paper, fabric, workflow, and color management to advanced digital printing equipment and finishing, Media One collaborates with top-tier partners to cater to diverse production needs. The company provides nationwide technical support, installation, and service to ensure excellent customer satisfaction. With four strategically located warehouses across the U.S., Media One provides efficient and timely deliveries. Learn more at: *****************************
Join the market leader in digital textile printing.
Media One Digital is seeking a detail-oriented, analytical Business Analyst to support finance, sales, and operations across multiple U.S. locations. Reporting to the CFO, this role plays a critical part in driving data-based decisions through financial analysis, business performance tracking, and strategic insights.
What You'll Do
Analyze financial results, budgets, and forecasts across locations.
Partner with accounting on month-end close, variance, and ROI analysis.
Track sales trends, product mix, and margin performance by customer and site.
Build and maintain dashboards, scorecards, and KPIs for leadership.
Consolidate operational and financial data to support benchmarking across sites.
Improve data integrity across ERP, CRM, and reporting systems.
Lead ad-hoc analysis and scenario modeling for strategic initiatives.
What Success Looks Like
Accurate and timely reporting that enhances decision-making.
Actionable insights that drive measurable improvements in KPIs.
Streamlined, standardized performance tracking across all sites.
What You'll Bring
Bachelor's degree in Finance, Business, Economics, or related field (MBA a plus).
2-3 years' experience in business analysis, FP&A, or operations analysis-preferably in manufacturing or textiles.
Advanced Excel skills; experience with Power BI or Tableau.
Familiarity with ERP (NetSuite, Sage 100) and CRM (Salesforce) systems.
Strong analytical, communication, and problem-solving skills.
Ability to work cross-functionally in a fast-paced, multi-site environment.
Why Join Us
At Media One Digital we power the digital print ecosystem through smart systems, trusted products, and expert support-so our customers can scale what's next. You'll be part of a collaborative, data-driven culture where your insights shape strategic decisions across the business.
Equal Opportunity Employer:
We're committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.
Business Analyst
Senior business analyst job in Spartanburg, SC
We are seeking an experienced Business Analyst with extensive Salesforce expertise to join our growing team and help us maximize the value of our Salesforce platform across the organization.
The Business Analyst will serve as the primary liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business needs and align with company goals. This role requires strong analytical skills, a deep understanding of Salesforce capabilities, and proven experience gathering requirements, designing solutions, and supporting implementation.
Key Responsibilities
Translate business needs into clear, actionable functional and technical specifications.
Work closely with Salesforce developers, administrators, and cross-functional teams to design and deliver effective solutions.
Support data analysis, reporting, and dashboard creation to drive decision-making.
Identify system gaps and recommend enhancements to optimize Salesforce use.
Lead testing efforts, including test planning, execution, and documentation.
Provide training, support, and guidance to end users to maximize adoption and efficiency.
Create and maintain process documentation, workflows, and standard operating procedures.
Qualifications
Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
5+ years of Business Analyst experience, with at least 3 years focused on Salesforce.
Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud.
Hands-on experience with Salesforce configuration, reporting, dashboards, and workflows.
Familiarity with Salesforce best practices, governance, and release management.
Excellent communication, problem-solving, and analytical skills.
Ability to manage multiple priorities and work with stakeholders at all levels.
Salesforce certifications (Administrator, Business Analyst, or other relevant) strongly preferred.
Why Join Us
Competitive salary
Weekly pay
Medical, dental, vision, 401-K and more
Professional growth opportunities
Opportunity to make a direct impact on business transformation initiatives
Sr Data Analyst - Telecom Domain
Senior business analyst job in Charlotte, NC
Strong SQL skills (redshift experience preferred)
Data analysis experience (Data lineage, Pattern recognition, Trending & Troubleshooting )
Experience in highly integrated environments
Self-sufficient working alone or with others
Works well in cross functional orgs
GIS experience preferred
Telecom address experience preferred
What to look for:
1. Sr. Data Analyst (Data lineage, Pattern recognition, Trending & Troubleshooting)
2. Expert level SQL complex quiring experience in enterprise data environment.
3. Must have "Address Data" experience.
Best Regards,
Bismillah Arzoo (AB)
SAP Master Data Steward
Senior business analyst job in Mooresville, NC
DEHN protects. Two words, a big promise. The motto of our company has been both an obligation and an incentive since 1910 of our family-owned company. Headquartered in Bavaria, Germany, DEHN's mission is to provide world-class. Lightning and Surge protection solutions for people, building installations and electrical/electronic devices and systems against the effects of lightning and surges. For the past 115 years, we have been leading the development in surge protection, lightning protection and safety equipment, making DEHN the most experienced and trusted expert for a total protection concept.
Business Overview:
DEHN Inc. is the USA subsidiary for DEHN SE (ISO 9001/14001 certified). We focus on solutions for lightning and surge-related problems as they apply to the North American market. These solutions include education, technical assistance, system design, risk assessments and site surveys in addition to the lightning and electrical surge protection products. Our philosophy is to use best practices from the IEC and our experience globally and apply them to the USA IEEE and NEC standards.
By combining the best technologies and processes from international and domestic markets, DEHN assures the customer will receive the most comprehensive solution tailored to their specific application. Our customers include commercial, communications, energy, electronics, industrial, hospitality, infrastructure, medical, security & defense markets. Companies depend on DEHN solutions to ensure their facilities and assets run efficiently and without fail, protecting the plant, people, equipment and the critical services they provide to the public and industry. With over 115 years in business, we have two words… DEHN protects.
Position Overview
The SAP Master Data Steward supports and executes data management, data quality, and data cleansing activities to ensure accurate and reliable material master data across the organization. This role works across current and future SAP environments and partners closely with Procurement, Production, Data Governance, and IT to maintain high-quality master data for both purchased and manufactured materials.
Key Responsibilities
Review, validate, and approve new material master data creation and change requests.
Create material master records for purchased and manufactured materials using business-provided information and templates.
Execute data cleansing and retrofit activities before and after SAP go-live.
Perform quality checks to ensure accuracy and consistency of material master data.
Act as a liaison between business units and the Data Governance team.
Provide guidance to key users on the structure and interdependencies of master data fields.
Support rollout of new master data guidelines, standards, and policies.
Monitor and drive progress for new material creation and extension requests.
Execute master data cleanup activities, including authorization cleanup in coordination with IT.
Communicate best practices in master data control, governance, and data quality standards across business areas.
Identify and recommend process improvements to enhance data quality and prevent recurrence of data issues.
Assist with data migration activities for legacy data moving into SAP.
Partner with SAP Migration teams and business units on data governance transitions.
Coordinate dual-maintenance activities during cutover periods.
Participate in assigned projects related to master data, data quality, or deployment.
Work on-site as required.
Qualifications
Required
Experience in material master data creation, governance, or stewardship.
Working knowledge of ERP master data processes; SAP experience preferred (Materials, BOMs, Routings, PIRs, Source Lists).
Strong attention to detail and commitment to data accuracy.
Ability to manage a high-volume workload in a fast-paced environment.
Strong analytical skills and advanced Excel capabilities.
Effective communication and interpersonal skills with a customer-service mindset.
Ability to work collaboratively across business and technical teams.
Associate's degree in Business, IT, Supply Chain, or related field or equivalent professional experience.
Preferred
Experience in a purchasing or manufacturing environment.
Prior support experience with ERP systems in manufacturing settings (SAP preferred).
Bachelor's degree in Business, IT, Supply Chain, or related field or equivalent professional experience.
Minimum 3 years' experience in master data, data quality, purchasing, or related functions.
Payment Systems Analyst
Senior business analyst job in Charlotte, NC
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking a skilled Payment Systems Analyst with a strong background in real-time payment rails, ACH processing, RTP (Real-Time Payments), ISO 20022 standards, and instant payment systems. The ideal candidate will analyze, implement, and support modern payment infrastructures, ensuring compliance with industry standards and improving transaction efficiency.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC. is $100k - $120k/year & benefits (see below).
The Role
Responsibilities:
Analyze and document payment processes related to ACH, RTP, and instant payment systems.
Support implementation and integration of RTP and instant payment solutions aligned with industry standards.
Expertise in ISO 20022 messaging standards to facilitate secure, efficient, and compliant payment exchanges.
Collaborate with technical teams to develop, configure, and test payment processing solutions.
Conduct gap analysis between existing systems and new payment standards, providing recommendations for enhancements.
Assist in the design, testing, and deployment of payment-related products and services.
Monitor system performance, troubleshoot issues, and support ongoing system upgrades.
Ensure compliance with regulatory requirements and industry protocols for electronic payments.
Liaise with stakeholders (banking, compliance, product teams) to define and refine payment workflows.
Keep abreast of evolving payment technologies, standards, and regulations.
Requirements:
Proven experience working with ACH, Real-Time Payments (RTP), and instant payment platforms.
Deep understanding of ISO 20022 messaging standards and implementation.
Knowledge of payment networks, clearing and settlement systems.
Familiarity with payment gateway/integration platforms and APIs.
Analytical skills to assess payment processes and recommend improvements.
Strong communication skills to articulate technical concepts to non-technical stakeholders.
Experience with payment compliance regulations and security standards.
Bachelor's degree in Finance, Business, Information Technology, or related field.
We offer:
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Business Analyst (Level III)
Senior business analyst job in Charlotte, NC
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• The team is looking for an experienced technical BA with a minimum of 7 years of project experience in technology projects to be able to gather and elicit requirements from a business team and apply technical knowledge in facilitating engineering requirements (e.g. functional, non-functional).
• These positions will create/analyze/edit a high volume of documentation.
• This resource is going to be expected to work independently between business partners and tech development teams.
Qualifications
• Must have full Office suite experience, including Visio and Project.
• Strong analytical skills
• Demonstrates initiative, is conscientious and provides complete follow-through on areas of responsibility
• Strong team player with superior time management skills
• Must have excellent communication, verbal and written to conduct presentations and deliver technical requirements.
• Must have technology project background
• Experience with SQL Queries preferred
Additional Information
To know more on this position or to schedule an interview please contact;
Angela Galang
************
Business Data Analyst (Des Moines, IA Charlotte, NC or St. Louis, MO) only W2 Candidates
Senior business analyst job in Charlotte, NC
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Job Summary:
ü Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems
ü Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
ü Works with user groups to provide training, resolve questions, assess user needs, and recommend changes
ü Prepares specifications for system changes
ü Recommends and initiates systems testing. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies
ü Provides direction and guidance to less experienced staff
ü 7+ years of experience in business systems analysis and/or design
Additional Job Details:
Candidate must work onsite at a WF location
Multiple locations across the U.S. are available
This position is with the Technology Operational Data Management team which is responsible for driving process and service maturity across the enterprise using a common, consistent framework and approach
The team's mission is to ensure IT operations effectiveness, IT availability/continuity, and minimizing service interruptions by leveraging consistent practices, tools, methodologies, metrics, and measurements. The Technology Operational Data Management Office is responsible for the oversight, inventory and lifecycle of bank's operational data required to manage the business of technology
Business Analyst gathering requirements for a data warehouse that supports all data that is needed to run the business of technology. This is not customer data but technology data- servers, equipment, age, patching, vulnerabilities. Technology asset management and terminology expertise.
Responsibilities Include:
ü Drive data requirements and definitions to support a large scale initiative to build an operational data store
ü Research and understand key data requirements, metadata, report delivery and ETL processes for source file receipt
ü Extract technical concepts/ideas and convert into business requirements documents and supporting documentation to be consumable by highly technical development teams.
Desired skills and experience:
ü Excellent verbal, written, and interpersonal communication skills
ü Knowledge and understanding of business requirements gathering and translation to technical requirements
ü Excellent analytical skills with high attention to detail and accuracy
ü Ability to interact with all levels of an organization
ü Strong relationship management skills
ü Ability to understand logical and physical data models. Ability to assess issues, make quick decisions, implement solutions, and influence change
ü 4+ years of data warehouse / operational data store experience
ü Knowledge and understanding of technical leadership including large, visible, cross group projects across multiple technologies
ü 3+ years of project management experience
ü 4+ years of information technology experience
ü Knowledge and understanding of data governance approaches: metadata, data quality, and data stewardship
ü Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills. Knowledge of data mining technique
Additional Information
Thanks and Regards,
Happy Singh
847 258 9595 Ext:- 408
happy.singh(@)itconnectus.com
Business Analyst Intern, application via RippleMatch
Senior business analyst job in Charlotte, NC
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
About RippleMatch
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
A Bachelor's degree in Finance, General Business, or Business Analytics
Strong financial and analytical skills
Proven ability to organize and interpret large amounts of data
Meticulous, organized and proficient at managing multiple workstreams simultaneously
Excellent written and verbal communication skills needed to interact with internal team members and external client personnel.
Dedicated, result oriented and ability to learn quickly in a fast-paced, dynamic work environment under tight deadlines
Highly proficient in Excel; SQL and Tableau experience preferred
Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.
Auto-ApplyDigital Business Systems Consulting Senior Manager
Senior business analyst job in Charlotte, NC
WHO WE ARE Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.
As part of the Elliott Davis team, you'll get hands-on experience working alongside some of the leading experts in the financial and consulting field, while enjoying the freedom and autonomy to manage your career and make a positive impact on the world. Our Consulting practice is fast-growing and we are eager for you to be part of this growth!
The role of the Business Systems Consulting (BSC) Senior Manager is to assist clients with their business systems, including people, daily processes and technology. The BSC Senior Manager is responsible for helping clients evaluate and improve the design and function of their business systems technology stack and look beyond the programs and applications to dig deeper and uncover any disconnects and deficiencies among these three core elements. The BSC Senior Manager will then design strategies to maximize the company's current technology and identify more appropriate solutions, correct process efficiencies and place individuals where they can make the greatest possible impact within their organization.
This is a leadership role for the Digital Business Systems Consulting Group. Excellent leadership, business development, and communication skills are crucial for this role.
Responsibilities
* Meet with clients to assess current business systems (people, processes and technology)
* Prepare key findings and analysis reports on client systems
* Quickly learn ERP systems and third party applications, and be able to assist clients with system implementation and restructure projects
* Oversee extensive transactional flow analysis to assist in correcting errors found and complex reporting requirements setup
* Formulate plan and timeline for projects
* Manage complex ERP and restructuring implementation projects
* Convert records for input into new systems
* Consult with clients on best practices related to their business processes
* Review work performed by staff and provide sign off on projects
* Attend client and networking functions
* Prepare scope of work for projects, proposals and client engagement letters
* Business development efforts to include identifying and meeting with prospective clients, submitting proposals and building existing client relations
* Scheduling department workflow, client billing, and maintaining quality control
* Supervise staff on projects and provide performance feedback
Requirements
* Bachelor's degree in Computer Science, Accounting, Business Management, Information Systems or related field
* 10-15 years relevant work experience
* 5+ years experience as a senior level leader
* Strong communication and organizational skills
* Business development experience
* Strong accounting knowledge: proficiency with financial statements, inventory processes, and general ledger accounting
* NetSuite and Sage Intacct ERP implementation experience (experience with multiple ERP systems a plus)
* NetSuite experience - Connector, SuiteScript, SuiteCloud Developmental Framework and other SuiteCloud Platform functions
* Ability to think "outside the box" and provide solutions to clients for various business-related tasks and analysis
* Experience with project management, managing an implementation team, and evaluating processes
* Ability to manage project budgets, change orders and timelines
* Experience working with manufacturing processes and inventory structure
* Knowledge of third party applications that work with business applications and how to research application needs
* Strong Excel working knowledge
Preferred but not Required:
* Prior professional services experience
* Master's degree in Information Systems, Business Administration, or related field
* NetSuite and/or Sage Intacct certifications
#LI-EG1
#LI-Hybrid
WHY YOU SHOULD JOIN US
We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.
That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being:
* generous time away and paid firm holidays, including the week between Christmas and New Year's
* flexible work schedules
* 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
* first-class health and wellness benefits, including wellness coaching and mental health counseling
* one-on-one professional coaching
* Leadership and career development programs
* access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally
NOTICE TO 3RD PARTY RECRUITERS
Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.
ADA REQUIREMENTS
The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is:
* Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
* Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Cognitive/Mental Requirements
While performing the duties of this job, the employee is regularly required to:
* Use written and oral communication skills.
* Read and interpret data, information, and documents.
* Observe and interpret situations.
* Work under deadlines with frequent interruptions; and
* Interact with internal and external customers and others in the course of work.
Auto-ApplyBusiness System Manager - Default Services
Senior business analyst job in Charlotte, NC
**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas.
The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment.
**Essential Duties and Responsibilities:**
**Consultation and Analysis**
· Drives initiatives and has primary responsibility for approving business requirements
· Manages definition of business case and approves business requirements and functional designs for system enhancements
· Considers impact to vendor, workflow of existing processes and other related systems
· Uses analytical skills to streamline business processes
· Understands and applies limitations and unique advantages of existing enterprise capabilities
· Analyzes marketplace, industry, company and technology trends and best practices
· Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
· Designs and documents business processes to improve efficiency
· Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
· Develops solutions to business problems or new business requirements
· Creates maps of current and future processes
· Manages system SLAs, Disaster Recovery and Business Continuity, and user access
· Serves as primary subject matter expert contact for the system
· Defines and drives system strategy to align with organizational strategies
· Researches and analyzes the root cause of system issues
**Execution**
· Manages multiple initiatives effectively
· Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals
· Develops detailed plans and timelines
· Produces system-related job aids and provides training content for training facilitators
· Performs and coordinates User Acceptance Testing
· Reviews and approves Quality Assurance test plans
· Performs or scheduled production certification
**Communication**
**·** Relates well with all levels of the organization and builds appropriate rapport
· Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
· Manages end-user system communications
· Communicates with manager proactively regarding any capacity issues or opportunities
**Knowledge:**
**·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards
· Understanding of business processes and functions for the lifecycle of consumer and commercial loans
· Awareness of regulatory environment and implications
· Experience with ACI or CGI collections and payment systems
**Education and/or Work Experience Requirements:**
+ Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
+ Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service
+ Excellent organizational, analytical, and customer service skills
+ Bachelor's degree or related experience
+ 5 or more years system implementation and/or operations experience
+ System implementation and/or loan operations experience preferred
**Skills:**
+ Strong ability to establish mutual understanding and effective working relationships with associates across business areas
+ Demonstrated decision-making skills, including the ability to act with incomplete information
+ Skilled at envisioning and articulating future scenarios and strategies at a high level
+ Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way
+ Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences
+ Experience with project management or business analysis is beneficial
+ Proficient in organizing, prioritizing, and managing multiple work streams simultaneously
+ Skilled in gathering, documenting, and translating business requirements for technology partners
**Abilities:**
+ Quickly assess and understand complex situations and system impacts
+ Break down problems into manageable details for effective analysis and resolution
+ Influence and collaborate with associates and business partners, even without formal reporting authority
+ Monitor, interpret, and communicate detailed findings to business and technical partners
+ Clearly communicate ideas, concepts, and recommendations to associates at all levels
+ Adapt readily to change and shifting priorities within a dynamic operational environment
+ Travel as necessary to meet project and stakeholder needs
**Physical Requirements:**
+ Basic keyboarding or other repetitive motions
+ Lifting/pushing objects
+ Must be able to talk, listen and speak clearly on telephone
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.