Senior business manager job description

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Responsible for providing and coordinating support to leadership on strategic business initiatives in Discover Home loans including planning, prioritization, and project execution. Leads and develops a team to address pressing business issues and managing large vendor relationships.

Responsibilities

· Provides logistical support and leadership for many of the activities intended to set strategic direction and maintain alignment within the business. Participates in business unit scorecard and process reviews.

· Provides overall direction and support to the leadership team in defining, prioritizing, pursuing, and monitoring major initiatives.

· Manages, interprets, and reports on data related to business performance, which includes change management, incident management, and other related programs.

· Leads outsourced vendor development teams in addressing pressing business issues; including driving strategy for incentive staffing plan and aligning prioritization of incentive staffing spend across leadership teams.

· Manage incident inflow and outflow and drive enhancements in the overall delivery process to drive significant reduction in incident volumes

· Drive enhanced testing strategies across UAT, Regression, and Post-Production

Minimum Qualifications

At a minimum, here's what we need from you:

· Bachelor's Degree in Business, Finance, Marketing, Operations, Communications, or related field

· 6+ years of experience in Finance, Marketing, Operations, general business management, or related field

· In lieu of a degree, 8+ years of Finance, Marketing, Operations, general business management, or related field

Preferred Qualifications

If we had our say, we'd also look for:

· Master's Degree in Business, Finance, Marketing, Operations, Communications, or related field

· 8+ years of Finance, Marketing, Operations, general business management, or related field

· Agile and/or Kanban

· PMP

· Managed a large scale delivery/testing practices

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

At Cook, there are common themes across every medical specialty we support: patients want to get better and doctors want simpler, more effective options. That's why we work hard to improve our minimally invasive medical devices and the way they're delivered to hospitals and doctors around the world. Being a family-owned business allows us to do what's best for the patient. It gives us the freedom to work through a problem for as long as it takes to find the simplest solution.
The Senior Manager, MDM is responsible for all functional aspects of Master Data Management initiatives including data governance, data quality, strategy and roadmaps. This role will work closely with process architecture, IT, leadership and stakeholders to manage daily operations, and provides leadership and direction to the functional team.
Cook offers a collaborative working environment and a hybrid or remote schedule, depending on the employee's location. The general expectation for hybrid employees is to work on-site 2-3 days per week.
Cook is dedicated to your career development. Please review our Careers page for more information about our programs. It's important to us to help our employees reach their full potential, whether in their education, financial planning, or health goals. We take this seriously - our goal is to be a partner to you in your career, so you leave each day feeling fulfilled by the work you do. The path to success requires continuous education and life-long learning. It requires the flexibility to be able to find the right way for you and your life.
Responsibilities
• Accountable for leadership and strategic vision of the global, enterprise-wide MDM program
• Lead and inspire a team of data professionals to build and maintain data hubs and a robust data governance program with data quality monitoring and operations, setting direction for team and deliverables
• Collaborate with business units, functions, stakeholders, peers and vendors to identify business cases, define strategy, roadmap and priorities for all master data domains
• Accountable for MDM requirements, design, governance and data quality for all MDM domains; propose and incubate new ideas and solutions for MDM
• Support definition, prioritization and planning of business capabilities
• Measure progress towards business goals through MDM metrics and linking metrics to business benefit and data value metrics
• Manage program risks, change management and communications across all domains and stakeholders
• Coach, mentor, and develop direct and indirect reports to inspire high performance and professional growth
• Develop and foster strong relationships with internal stakeholders and external partners, addressing complex issues to effective resolution
• Drive and manage overall scope, budget, resources, milestones and timelines
Qualifications
• Significant relevant experience required, including within a manager role
• 10+ years experience in relevant field including 6+ years in data governance or MDM
• At least 6 years in a management role
• Solid stakeholder management skills and customer focus
• Drive work results amidst ambiguity
• Competence in data literacy, data governance, communication and visualization
• Experience in leadership and change management
• Able to lead with vision and purpose
• Organizational savvy
• Strong interpersonal skills, communication and collaboration
• Must be eligible to work in the United States without sponsorship
Physical Requirements:
• General office environment
• Sit for extended periods
• Requires close visual acuity when working with computers, etc.
• Infrequent domestic/international travel

Business Management optimizes business performance by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business.

An associate in Business Management supporting the Corporate Functions audit team would be expected to:

Provide a high level of responsiveness to executive ad-hoc requests to support the Corporate Functions audit team in plan monitoring and execution

Produce weekly and monthly decks summarizing audit plan data for internal & external stakeholders, with careful attention to detail and thematic commentary

Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques.
Synthesize large amounts of data and articulate key themes and trends Support the annual planning process by analyzing audit data, preparing summary level views and perform plan input or update as needed Communicate effectively with key business partners Identify key risks around plan execution and assist with mitigation Prepare materials for Corporate Functions audit town halls and strategy working sessions Collect and maintain policies and procedures and other resources and documentation on collaboration sites, like SharePoint Collaborate with broader business management team, looking for ways to continually simplify, improve, and add value to existing business manager services and/or reporting


Qualifications


Bachelor's degree in Business, Finance, Economics, or other related area Prior experience in Business Management or Audit preferred Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables); experience with Altryx and/or Tableau desired Excellent communication, organization and project management skills Self-motivated, tenacious and able to work with high degree of independence Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must.


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans