Senior business operations analyst job description

Please list the top 4 competencies:

1) Possesses a strong proficiency in Microsoft Office products. Specifically, SharePoint Online, web parts, Office 365, Power Apps, etc.

2) Demonstrates independent and critical thinking and decision-making abilities as well as have strong written and oral communication abilities

3) Demonstrates the ability to manage time and projects effectively by adjusting quickly to new and different priorities

4) Possesses strong teamwork skills and the ability to build and work collaboratively within and across work teams

Responsibilities:

The Supervision &Regulation Department is a collaborative environment that promotes a "People first" culture.

Please list the top 3 priorities:

1) Migration from SharePoint 2013 to SharePoint Online

2) Training and adoption of the Microsoft 365 platform of tools

3) Development and support of SharePoint Sites, MS Teams Sites, Power Platform, etc.

Complete JD:

Responsibilities:

Develop and implement solutions and workflows using advanced functionality with Microsoft Products (i.e., SharePoint, PowerApps, Power Automation (Flow), Teams, Project, PowerBI, etc.)

Convey the value of the Microsoft 365 platform including teamwork (SharePoint, OneDrive, Teams) by understanding our needs and translating those requirements into capabilities of the Microsoft 365 platform.

Participate in migrations and modernizations from on-premises to Microsoft Office 365.

Analyze business problems, identify, and articulate requirements to support system and process improvements and identifies alternative technical solutions.

Solves and resolves complex technical issues.

Lead complex technical projects; independently develop project plans, timelines, and milestones for complex projects

Draw on professional experiences to develop, maintain, collect, and distribute important materials such as project plans, tracking spreadsheets, metrics and documentation

Oversee the development, analysis and implementation of new and existing solutions.

Create ideas for process improvement projects and participate in control activities that maintain and validate standards for the functional area

Draw on professional experiences and expertise to determine best practices and make recommendations to improve current business practices; participate in efforts to make changes in business practices

Prepares and presents both, conclusions and recommendations concerning complex matters to partners

Build and maintain strategic work relationships and networks with partners, such as other Reserve Banks and the Board of Governors

Serve as a mentor and/or coach; provide guidance, training and constructive feedback to all levels of staff

Perform other tasks as assigned

Your Background:

Bachelor's degree or equivalent experience.

Five plus years of direct work-related experience

Office 365/SharePoint development experience is required

Experience with SharePoint Migrations is highly preferred

Experience gathering and documenting requirements

Have a strong proficiency in Microsoft Office products. Specifically, SharePoint Online, web parts, Office 365, Power Apps, Power Automation (Flow), Teams, Project, PowerBI.

Can understand risk focused supervision and processes

Demonstrate Business Analyst skills such as advanced analytical and problem solving.

Demonstrate independent and critical thinking and decision-making abilities as well as have strong written and oral communication abilities

Ability to provide guidance and constructive feedback to less experienced staff and peers

Possesses strong teamwork skills and the ability to build and work collaboratively within and across work teams

Demonstrates the ability to lead a team without authority and to resolve moderately complex to complex issues

Demonstrates the ability to manage time and projects effectively by adjusting quickly to new and different priorities

Comments/Special Instructions

Manager willing to review candidates available to work onsite and 100% remote. +5 years of experience. This position requires CSI clearance.

Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Job Summary
Reporting to the Director, CPMO Operations the Sr. Business Analyst, CPMO Operations supports the CPMO through leading and supporting portfolio financial invoice management and budget deliverables, department metrics & reporting, internal project audits and standard, and ongoing process improvement work. This individual will play a key role in ensuring day-to-day operations run smoothly and the CPMO continues to improve operational efficiencies.

The Sr. Business Analyst, CPMO Operations will take a lead role in creating executive presentations to support project and department reporting. The Sr. Business Analyst, CPMO Operations is an active member of the CPMO community, helping to support the creation and training of new processes needed to achieve department goals and KPIs. A strong forward-thinking mindset is required to develop and implement processes that support continual improvement of the CPMO and Point32Health.

Key Responsibilities/Duties - what you will be doing
Financial Management:Create and manage project level financial invoice process and reporting in the enterprise financial system(s) Support monthly financial audits in partnership with Project Managers and Finance team Manage the tracking and reporting of capital expenses Support staff on monthly financial audits, and assist with ongoing and ad hoc financial reporting

Metric Development & Collection:Work closely with leadership on measuring and analyzing project, program, and department performance Collect, analyze, and interpret both qualitative and quantitative data and perform analytical and root cause analyses Measure the overall performance of the CPMO and critical operating performance metrics

Department Reporting:Develop reports utilizing the department metrics and prepare findings in easily understandable format for varying levels of the organization / stakeholders Consolidate and distribute weekly status reports to key stakeholders across the organization Support the development of the CPMO annual report working close with CPMO and IT partners Support ongoing / ad-hoc department reporting

Continuous Improvement: Leads and supports various business operations initiatives that are cross-functional and in support of continuous process improvement and quality improvement management Work with stakeholders to define business processes, data availability, and requirements, to implement operational procedures Analyze current operational processes to determine areas to improve operational effectiveness / efficiency and propose solutions for current and future needs; refine or develop new processes as needed Maintain key internal resources based on organizational or department changes Assists in efforts to provide training, communication, presentations, and project documentation / artifacts

Internal Project Audit:Conduct internal CPMO monthly audits and share results with the CPMO Management team Support Point32Health internal audits request to ensure CPMO compliance Conduct project close-out audits to ensure all key documentation is saved in the project repository prior to the project closing out

Qualifications - what you need to perform the job
EXPERIENCE (minimum years required):
5-8 years of experience in health industry3-5 years of experience in financial and budgeting experience Experience managing projects and / or programs

QUALIFICATIONS
Broad knowledge of the health insurance industry and its customers preferred Expertise in finance, planning, and the development of business analysis and reporting Process redesign and continual process improvement Experience leading teams and projects Strong analytic skills: Ability to extract and integrate data from various platforms or sources Ability to synthesize information and develop insights Proven ability to work effectively in a cross-functional environment Superior communication skills (verbal and written) Strong technical aptitude to support financial management system / tools

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Commitment to Diversity, Equity & Inclusion
Point32Health is committed to making diversity, equity, and inclusion part of everything we do-from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COVID Policy
Please note: As of January 18, 2022, all employees - including remote employees - must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

: The Senior Business Analyst - Operations & Scheduling provides overall functional and training support to users in Systems as well as providing analysis on key KPI's. Works within Controlling & cross functionally on a consistent basis to ensure all business objectives are met.

The preferred location for this role is the NY/NJ Support Office within our Controlling Function and reports to our Central Controller.
Core Responsibilities includes but is not limited to*:

· Be the subject matter expert for all things scheduling related in the US organization

· Own the scheduling process from end to end (Synapps function plans to STAR schedules)

· Be the main point of contact for future scheduling system (Workforce1) and all things related to roll out and implementation in the US

· Connect scheduling routines and own the reporting of hours planning and workload planning

· Work with sales market controllers and area controllers on SPH and SPT analysis

· Work with relevant KPI's to connect scheduling to customer shopping patterns, with relevant

analysis and brining data insights to the controlling function

· Present scheduling best practices and proposals to key stakeholders, and organize information in a way that facilitates a quick & qualitative decision-making process

· Key partner to many functions and how their initiatives impact the stores schedules (OMNI Store Operating Model, HR, Learning & Development, Commercial Workload)

· Works with Central Controlling team to analyze and identify commercial opportunities and develop the most useful business improvements programs for the organization

· Develop business cases, based on internal and external data, to inform strategic decision-making on new initiatives

Drives business results through interpretation of data and execution of analytics to meet evolving business needs i.e. sales & labor planning accuracy

· Provides technical support to the system users for on premise and mobility use and access

· Remains informed of all changes to processes/policies/procedures that have an

impact on system

· Supports and updates local settings ensuring communication with all necessary organizational units

· Maintains understanding of operational and scheduling requirements and provides information on proposed new changes/solutions

· Documents change requests for new requirements and functionality and opens tickets with the vendor accordingly