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Senior case manager resume examples from 2025

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Updated March 26, 2025
6 min read
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How to write a senior case manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in senior case manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the senior case manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some senior case manager interviews.

Here are example skills to include in your “Area of Expertise” on a senior case manager resume:

  • Social Work
  • Crisis Intervention
  • Patients
  • Community Resources
  • Financial Assistance
  • Mental Health
  • Intake Assessments
  • Substance Abuse Treatment
  • Social Services
  • Direct Supervision
  • Mental Illness
  • Social Security
  • Discharge Planning
  • Independent Living
  • HIPAA
  • State Regulations
  • HMIS
  • Community Agencies
  • DHS
  • Service Delivery
  • Support Services
  • Domestic Violence
  • Medical Care
  • Conflict Resolution
  • Medical Appointments
  • Community Services
  • Public Assistance
  • Management System
  • Eating Disorders
  • Comprehensive Assessments

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write senior case manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great senior case manager resumes:

Work history example #1

Senior Case Manager (Part-Time)

Samaritan Village

  • Supervised counselors and clients with respect to clinical and administrative concerns.
  • Conducted individual counseling sessions and assessments with clientele utilizing motivational interviewing/CBT.
  • Reviewed weekly CM's report before sending to DHS vendor.
  • Completed monthly reports for Department of Homeless Services (DHS).
  • Assisted nurse's with the daily care management of Medicaid member for the state of Ohio.

Work history example #2

Case Manager

Catholic Charities

  • Advocated and provided assistance and interpreter services to Pulse Victim and Veterans.
  • Worked in conjunction with DCFS.
  • Attended all school IEP meetings for each child with an IEP, as per DCFS guidelines.
  • Developed internship opportunities to masters and bachelors level students within the agency by working with five area universities.
  • Developed and delivered family centered services that promoted stability and permanency for foster care children.

Work history example #3

Summer Camp Counselor

Camp Systems International

  • Headed function and wellness of unit with three counselors and 30 campers.
  • Assisted other Counselors in planning activities and events involving swimming and archery.
  • Supervised and trained approximately 15 senior and junior counselors on camp site and on off-site trips.
  • Recommended counselors for promotion, retention, and when necessary dismissal.
  • Contributed to the team of counselors through excellent communication and organization.

Work history example #4

Senior Case Manager

UnitedHealth Group

  • Managed multiple international emergency medical evacuations, coordination of care, medical record transfers and billing.
  • Worked with CPT, ICD9, and HCPCS for coding of claims.
  • Researched and provided information regarding patient statistic results, critical care and authorization inquiries to callers while maintaining HIPAA confidentiality.
  • Acquired knowledge of State/Federal Mandates and Requirements, knowledge of coding such as (HCPC, ICD-9, CPT's).
  • Attained successful HCFA and NCQA accreditation reviews for UNITEDHealthcare Case/Disease Management Programs.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from senior case manager resumes:

Bachelor's Degree in nursing

Texas Woman's University, Denton, TX

2006 - 2009

Highlight your senior case manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your senior case manager resume:

  1. Certified Application Security Engineer - Java (CASE)
  2. Certified Nurse Assistant (CNA)
  3. Certified Case Manager (ACM)
  4. Certified Professional - Human Resource (IPMA-CP)
  5. Certified Manager Certification (CM)
  6. Certification in Forensic Social Work (CFSW)
  7. Managed Healthcare Professional (MHP)
  8. National Certified Counselor (NCC)

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