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Senior case manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Katherine Stavrianopoulos Ph.D.,
Dr. Thomas Dearden Ph.D.
Senior case manager example skills
Below we've compiled a list of the most critical senior case manager skills. We ranked the top skills for senior case managers based on the percentage of resumes they appeared on. For example, 12.2% of senior case manager resumes contained social work as a skill. Continue reading to find out what skills a senior case manager needs to be successful in the workplace.

15 senior case manager skills for your resume and career

1. Social Work

Here's how senior case managers use social work:
  • Organized and unitize consultation data and social work techniques to plan and coordinate care and rehabilitation for individuals with multiple disabilities.
  • Trained and provided administrative supervision to new transition specialists/Social Workers in case management.

2. Crisis Intervention

Here's how senior case managers use crisis intervention:
  • Assist participants/ applicants with obtaining Federal Disability benefits provide benefit counseling, advocacy services, outreach and crisis intervention for participants/applicants.
  • Attended and participated in staff meetings, maintained accurate documentation, provided crisis intervention, developed treatment and discharge plan.

3. Patients

Here's how senior case managers use patients:
  • Collaborated seamlessly with case managers at hospitals throughout Georgia in developing case management plans for patients.
  • Maintained current knowledge of regulatory and policy changes affecting Medicare and Commercial patients.

4. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how senior case managers use community resources:
  • Manage Manpower Demonstration Research Corporation (MDRC) National FSS Longitudinal Study and established partnerships with community resources.
  • Established and maintained collaborative working relationships with homeless shelters, community resources, and housing programs.

5. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how senior case managers use financial assistance:
  • Train all new hires to provide temporary emergency financial assistance for individuals of Washington Township who meet eligibility requirements.
  • Facilitate access to appropriate support services, including reimbursement counseling and community and financial assistance programs.

6. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how senior case managers use mental health:
  • Facilitated classes for mental health consumers in janitorial maintenance and job skills in an environment promoting their employment and rehabilitation.
  • Provided mental health support and case management services to newly diagnosed individuals and facilitated treatment adherent models.

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7. Intake Assessments

Here's how senior case managers use intake assessments:
  • Conducted intake assessments to determine appropriateness for admission to 21 days Inpatient Geriatric Psychiatric Program.
  • Conducted claimant intake assessments to determine appropriate rehabilitation plan.

8. Substance Abuse Treatment

Here's how senior case managers use substance abuse treatment:
  • Educate clients on the importance of substance abuse treatment upon their release into the community.
  • Manage caseload for clients who are in need of substance abuse treatment and housing.

9. Social Services

Here's how senior case managers use social services:
  • Coordinated with management team to identify and implement goals for strengthening social services programs and accommodating program growth.
  • Participate in evaluation and quality assurance activities to determine the effectiveness of the Social Services programs as required.

10. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how senior case managers use direct supervision:
  • Assisted with community outreach while providing direct supervision for a 7 member team of case managers.
  • Managed daily work schedule and worked independently in the field without direct supervision.

11. Mental Illness

Here's how senior case managers use mental illness:
  • Participated in Multi-Disciplinary Team Meetings reviewing/developing treatment plans for individuals with co-occurring disorders, mental illness and cognitive deficiencies.
  • Provided comprehensive case management services to adults with severe and persistent mental illness in an interdisciplinary team setting.

12. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how senior case managers use social security:
  • Provided counseling, evaluated and made referrals for consumers needing Social Security benefits, available housing and other advocacy services.
  • Referred clients to community based organizations to apply for public assistance benefits, social security benefits.

13. Discharge Planning

Here's how senior case managers use discharge planning:
  • Direct line responsibility for utilization review and appropriate reimbursement to hospital and coordination of discharge planning needs.
  • Discharge planning, comprehensive medical case management and a member of departmental performance improvement committee.

14. Independent Living

Here's how senior case managers use independent living:
  • Developed, authorized, assessed and monitored service plans to effectively assist elders to maintain independent living.
  • Monitored progress towards goals in regularly scheduled bi weekly independent living plan meetings.

15. HIPAA

Here's how senior case managers use hipaa:
  • Created, Implemented, Facilitated, and Initiated case management training program to ensure compliance with HIPAA and Privacy Act.
  • Observe Consumer confidentiality and HIPAA protocols and maintain program's standard of documentation of case management services.
top-skills

What skills help Senior Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What senior case manager skills would you recommend for someone trying to advance their career?

Katherine Stavrianopoulos Ph.D.

Associate Professor and Chair, Website

Digital Literacy and Teletherapy Skills: With the continued integration of technology in mental health care, counselors will need to enhance their proficiency in digital platforms and teletherapy modalities. This includes utilizing secure video conferencing tools, managing electronic health records (EHR), and maintaining ethical standards in online therapy settings. Cultural Competence and Diversity Awareness: As awareness of cultural diversity and social justice issues grows, counselors must deepen their understanding of intersectionality and cultural humility. Competence in working with diverse populations and addressing systemic barriers to mental health care will from an antiracism lens will be essential for providing inclusive and culturally responsive services. Trauma-Informed Care: Given the prevalence of trauma and its impact on mental health, counselors will need to adopt trauma-informed approaches across various settings. This includes recognizing the signs of trauma, creating safe environments for disclosure, and integrating trauma-sensitive interventions into counseling practice. Resilience-Building and Positive Psychology: In addition to addressing mental health challenges, there will be a greater emphasis on promoting resilience and well-being. Counselors will incorporate positive psychology principles, such as strengths-based interventions and mindfulness techniques, to empower clients and enhance their coping skills. Collaborative and Interdisciplinary Care: With the recognition of the interconnectedness of physical and mental health, counselors will collaborate more closely with other healthcare professionals in integrated care settings. Strong communication skills and the ability to work collaboratively within multidisciplinary teams will be essential for providing holistic and comprehensive care to clients. Data Literacy and Outcome Measurement: Increasing emphasis on evidence-based practice and outcome measurement will require counselors to develop skills in data collection, analysis, and outcome evaluation. Ethical Decision-Making in Complex Situations: As counseling scenarios become increasingly complex, counselors will face ethical dilemmas that require nuanced decision-making. Strengthening skills in ethical reasoning, consultation, and ethical sensitivity will enable counselors to navigate challenging ethical issues with integrity and professionalism.

What type of skills will young senior case managers need?

Dr. Thomas Dearden Ph.D.Dr. Thomas Dearden Ph.D. LinkedIn profile

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What technical skills for a senior case manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all senior case managers possess?

Roxanne Ruiz-AdamsRoxanne Ruiz-Adams LinkedIn profile

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.

What hard/technical skills are most important for senior case managers?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.
Do you want to know more?
Read more about what experts have to say about senior case manager

List of senior case manager skills to add to your resume

Senior case manager skills

The most important skills for a senior case manager resume and required skills for a senior case manager to have include:

  • Social Work
  • Crisis Intervention
  • Patients
  • Community Resources
  • Financial Assistance
  • Mental Health
  • Intake Assessments
  • Substance Abuse Treatment
  • Social Services
  • Direct Supervision
  • Mental Illness
  • Social Security
  • Discharge Planning
  • Independent Living
  • HIPAA
  • State Regulations
  • HMIS
  • Community Agencies
  • DHS
  • Service Delivery
  • Support Services
  • Domestic Violence
  • Medical Care
  • Conflict Resolution
  • Medical Appointments
  • Community Services
  • Public Assistance
  • Management System
  • Eating Disorders
  • Comprehensive Assessments
  • CMS
  • Senior Care
  • Veterans
  • Data Collection
  • Psychosocial Assessments
  • Group Sessions
  • Legal Research
  • Court Hearings
  • HRA
  • Housing Assistance
  • PowerPoint
  • Compensation Claims
  • Compliance Standards
  • Government Agencies
  • IEP
  • HUD
  • Mica
  • Crisis Situations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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