What does a senior case manager do?
A senior case manager is responsible for meeting a client's health requirements. They provide care efficiently, handle case assignments, document case plans, and review the progress of cases. They are connected with social services and governmental agencies, particularly in the health sector.
Senior case manager responsibilities
Here are examples of responsibilities from real senior case manager resumes:
- Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
- Negotiate access to medically necessary procedures and treatments for patients in the hospital and/or physician office setting.
- Educate patients on technical and disease management terminology and continue to provide ongoing support and information during their care process.
- Perform concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using establish InterQual guidelines.
- Facilitate vocational rehabilitation and relate community services.
Senior case manager skills and personality traits
We calculated that 12% of Senior Case Managers are proficient in Social Work, Crisis Intervention, and Patients. They’re also known for soft skills such as Emotional skills, Organizational skills, and Problem-solving skills.
We break down the percentage of Senior Case Managers that have these skills listed on their resume here:
- Social Work, 12%
Organized and unitize consultation data and social work techniques to plan and coordinate care and rehabilitation for individuals with multiple disabilities.
- Crisis Intervention, 9%
Assist participants/ applicants with obtaining Federal Disability benefits provide benefit counseling, advocacy services, outreach and crisis intervention for participants/applicants.
- Patients, 9%
Collaborated seamlessly with case managers at hospitals throughout Georgia in developing case management plans for patients.
- Community Resources, 7%
Manage Manpower Demonstration Research Corporation (MDRC) National FSS Longitudinal Study and established partnerships with community resources.
- Financial Assistance, 5%
Train all new hires to provide temporary emergency financial assistance for individuals of Washington Township who meet eligibility requirements.
- Mental Health, 5%
Facilitated classes for mental health consumers in janitorial maintenance and job skills in an environment promoting their employment and rehabilitation.
Most senior case managers use their skills in "social work," "crisis intervention," and "patients" to do their jobs. You can find more detail on essential senior case manager responsibilities here:
Organizational skills. Another soft skill that's essential for fulfilling senior case manager duties is organizational skills. The role rewards competence in this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." According to a senior case manager resume, here's how senior case managers can utilize organizational skills in their job responsibilities: "reviewed and revised policies and procedures, quality improvement organizational process for case management / social services department. "
Problem-solving skills. senior case managers are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to senior case manager responsibilities, because "social and human service assistants help clients find solutions to their problems." A senior case manager resume example shows how problem-solving skills is used in the workplace: "managed commercial market workmen's compensation claims toward resolution. "
Compassion. A big part of what senior case managers do relies on "compassion." You can see how essential it is to senior case manager responsibilities because "social and human service assistants often work with people who are in stressful and difficult situations." Here's an example of how this skill is used from a resume that represents typical senior case manager tasks: "provide assistance and support for adults with severe and persistent mental illness while showing kindness and compassion. "
Time-management skills. Another common skill required for senior case manager responsibilities is "time-management skills." This skill comes up in the duties of senior case managers all the time, as "social and human service assistants often work with many clients." An excerpt from a real senior case manager resume shows how this skill is central to what a senior case manager does: "meet required deadlines for initial child and family plans, court reports, and child and family plan reviews. "
Communication skills. While "communication skills" is last on this skills list, don't underestimate its importance to senior case manager responsibilities. Much of what a senior case manager does relies on this skill, seeing as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Here is a resume example of how this skill is used in the everyday duties of senior case managers: "offer youth structured one-to-one, strength-based support services for the purpose of addressing daily living, social, and communication needs. "
The three companies that hire the most senior case managers are:
- Westhab7 senior case managers jobs
- Lakeview Center6 senior case managers jobs
- Families First Inc6 senior case managers jobs
Choose from 10+ customizable senior case manager resume templates
Build a professional senior case manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your senior case manager resume.
Compare different senior case managers
Senior case manager vs. Social work supervisor
Social work supervisors are licensed professionals who are responsible for providing administrative, clinical, and supportive supervision to inexperienced social workers. These supervisors are required to organize training to help their subordinates to develop their skills and promote career growth. They must respond to the conflicts occurring within the team and promote ethical behaviors among them as well as manage their schedules and expectations. Social work supervisors must also participate in research and studies which required opinion from social work organizations.
There are some key differences in the responsibilities of each position. For example, senior case manager responsibilities require skills like "financial assistance," "substance abuse treatment," "social security," and "hipaa." Meanwhile a typical social work supervisor has skills in areas such as "msw," "child welfare," "clinical supervision," and "protective services." This difference in skills reveals the differences in what each career does.
Social work supervisors tend to make the most money working in the government industry, where they earn an average salary of $62,301. In contrast, senior case managers make the biggest average salary, $46,908, in the health care industry.On average, social work supervisors reach higher levels of education than senior case managers. Social work supervisors are 30.0% more likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.Senior case manager vs. Case management specialist
In healthcare facilities, a case management specialist is in charge of ensuring that patients get quality service. Their responsibilities often include handling admission and discharge procedures, preparing and processing documents, gathering and organizing patient information, and developing strategies to optimize case management operations. There are also instances where they must address patient concerns and issues, resolving them promptly and efficiently. Furthermore, as a case management specialist, it is essential to function while adhering to the facility's policies and regulations.
Each career also uses different skills, according to real senior case manager resumes. While senior case manager responsibilities can utilize skills like "intake assessments," "substance abuse treatment," "direct supervision," and "independent living," case management specialists use skills like "patient care," "substance abuse," "care coordination," and "management services."
Case management specialists may earn a higher salary than senior case managers, but case management specialists earn the most pay in the technology industry with an average salary of $55,377. On the other hand, senior case managers receive higher pay in the health care industry, where they earn an average salary of $46,908.Average education levels between the two professions vary. Case management specialists tend to reach similar levels of education than senior case managers. In fact, they're 3.5% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for senior case managers in the next 3-5 years?
Lesley Casarez Ph.D.
Director, Quality Enhancement Plan Program Coordinator, M.S. Professional School Counseling Associate Professor, Curriculum and Instruction, Angelo State University
Senior case manager vs. Case manager/program manager
Case managers focus on guiding clients in helping their needs, resolving problems, and provide support through coursing them to relevant welfare organizations and agencies. It is the case manager's job to create case studies on subjects, in this case, children, for a social worker to provide an assessment. In many situations, the case manager is a licensed social worker who focuses on providing help for children in need. A case manager is mostly seen in government agencies and welfare organizations, hospitals, and healthcare facilities.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a senior case manager is likely to be skilled in "substance abuse treatment," "direct supervision," "hipaa," and "conflict resolution," while a typical case manager/program manager is skilled in "foster care," "substance abuse," "rehabilitation," and "management services."
Case manager/program managers earn the best pay in the insurance industry, where they command an average salary of $40,445. Senior case managers earn the highest pay from the health care industry, with an average salary of $46,908.When it comes to education, case manager/program managers tend to earn similar degree levels compared to senior case managers. In fact, they're 0.7% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.Senior case manager vs. Case manager for children
Types of senior case manager
Updated January 8, 2025
