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Become A Senior Claims Adjuster

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Working As A Senior Claims Adjuster

  • Identifying Objects, Actions, and Events
  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Processing Information
  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • Stressful

  • $64,430

    Average Salary

What Does A Senior Claims Adjuster Do At Gallagher

* Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
* Interacts extensively with various parties involved in the claim process.
* Able to clearly communicate concise action plans, and present plans for moving the case to conclusion.
* Will demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.
* Processes claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.
* Demonstrated ability to comply with carrier reporting and threshold requirements.
* Able to recognize and pursue excess insurance recoveries.
* Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity
* Additional Considerations

What Does A Senior Claims Adjuster Do At Hub International

* Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed.
* Provide guidance to client as to claim process along with direction regarding likely outcome and timelines.
* Liaise with carriers and representatives through claim process.
* Maintain claim files, diary, and/or record keeping, etc.
* Review and audit regularly.
* Answer basic coverage questions.
* Interpret policy language.
* Work with team on the accurate filing of claims.
* Setting educational goals to improve personal performance/continuing education for license if required.
* Other duties that may be assigned from time to time

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How To Become A Senior Claims Adjuster

A high school diploma or equivalent is typically required for a person to work as an entry-level claims adjuster, examiner, or investigator. Higher level positions may require a bachelor’s degree or some insurance-related work experience. Auto damage appraisers typically have either a postsecondary nondegree award or work experience in identifying and estimating the cost of automotive repair.


A high school diploma or equivalent is typically required for a person to work as an entry-level claims adjuster, examiner, or investigator. However, employers sometimes prefer to hire applicants who have a bachelor’s degree or some insurance-related work experience or vocational training. Auto damage appraisers typically have either a postsecondary nondegree award or experience working in an auto repair shop, identifying and estimating the cost of automotive repair.

The varying types of work in these occupations can require different backgrounds or different college coursework. For example, a business or an accounting background might be best for someone who wishes to specialize in claims of financial loss due to strikes, equipment breakdowns, or merchandise damage. College training in architecture or engineering is helpful for adjusting industrial claims, such as those involving damage from fires or other accidents. A legal background is beneficial to someone handling workers’ compensation and product liability cases. A medical background is useful for examiners working on medical and life insurance claims.

Although auto damage appraisers are not required to have a college education, most companies prefer to hire people who have the formal training, experience, or knowledge and technical skills to identify and estimate the cost of automotive repair. Many vocational schools and some community colleges offer programs in auto body repair and teach students how to estimate the cost of repairing damaged vehicles.

For investigator jobs, a high school diploma or equivalent is the typical education requirement. Most insurance companies prefer to hire people trained as law enforcement officers, private investigators, claims adjusters, or examiners, because these workers have good interviewing and interrogation skills.


At the beginning of their careers, claims adjusters, examiners, and investigators work on small claims, under the supervision of an experienced worker. As they learn more about claims investigation and settlement, they are assigned larger, more complex claims.

Auto damage appraisers typically get on-the-job training, which may last several months. This training usually involves working under the supervision of a more experienced appraiser while estimating damage costs, until the employer decides that the trainee is ready to do estimates on his or her own.

Licenses, Certifications, and Registrations

Licensing requirements for claims adjusters, appraisers, examiners, and investigators vary by state. Some states have few requirements; others require either completing prelicensing education or receiving a satisfactory score on a licensing exam (or both).

In some states, claims adjusters employed by insurance companies do not have to become licensed themselves because they can work under the company license.

Public adjusters may need to meet separate or additional requirements.

Some states that require licensing also require a certain number of continuing education credits per year to renew the license. Federal and state laws and court decisions affect how claims must be handled and what insurance policies can and must cover. Examiners working on life and health claims must stay up to date on new medical procedures and the latest prescription drugs. Examiners working on auto claims must be familiar with new car models and the most recent repair techniques. In order to fulfill their continuing education requirements, workers can attend classes or workshops, write articles for claims publications, or give lectures and presentations.

Important Qualities

Analytical skills. Adjusters and examiners must both evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay. Adjusters must carefully consider various pieces of information to reach a decision.

Communication skills. Claims adjusters and investigators must get information from a wide range of people, including claimants, witnesses, and medical experts. They must know the right questions to ask in order to gather the information they need.

Detail oriented. Adjusters, appraisers, examiners, and investigators must carefully review documents and damaged property, because small details can have large financial consequences.

Interpersonal skills. Adjusters, examiners, and investigators often meet with claimants and others who may be upset by the situation that requires a claim or by the settlement the company is offering. These workers must be understanding, yet firm with their company’s policies.

Math skills. Appraisers must be able to calculate property damage.

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Senior Claims Adjuster jobs

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Senior Claims Adjuster Career Paths

Senior Claims Adjuster
Case Manager Program Manager General Manager
Area Manager
7 Yearsyrs
Account Manager Sales Manager Business Manager
Business Operations Manager
8 Yearsyrs
Claims Supervisor Office Manager General Manager
District Manager
7 Yearsyrs
Office Manager Account Manager Account Executive
District Sales Manager
7 Yearsyrs
Senior Claims Examiner Billing Specialist Operations Manager
Division Manager
8 Yearsyrs
Unit Manager Nursing Director
Interim Director
10 Yearsyrs
Unit Manager Operations Manager Territory Manager
Key Account Manager
7 Yearsyrs
Case Manager Assistant Director General Manager
Managing Partner
9 Yearsyrs
Senior Claims Examiner Claim Specialist Account Manager
National Account Manager
8 Yearsyrs
Claims Manager Operations Manager
Operations Director
9 Yearsyrs
Claim Specialist Billing Specialist Specialist
Operations Manager
7 Yearsyrs
Claims Supervisor Claims Manager Operations Manager
President Of Operations
11 Yearsyrs
Claim Specialist Claims Analyst Analyst
Program Manager
8 Yearsyrs
Business Analyst Program Manager General Manager
Regional Director
9 Yearsyrs
Office Manager General Manager District Manager
Regional Manager
8 Yearsyrs
Business Analyst Product Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Senior Claims Specialist Claims Supervisor Operations Manager
Senior Account Manager
7 Yearsyrs
Account Manager Underwriter Claims Adjuster
Senior Claims Representative
6 Yearsyrs
Claims Manager Risk Manager
Senior Manager
10 Yearsyrs
Senior Claims Specialist Claims Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Senior Claims Adjuster Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Carrier

  • Vietnamese

  • German

  • French

  • Filipino

  • Cantonese

  • Japanese

  • Cherokee

  • Mandarin

  • Polish

  • Arabic

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Senior Claims Adjuster

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Senior Claims Adjuster Education

Senior Claims Adjuster

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Top Skills for A Senior Claims Adjuster


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Top Senior Claims Adjuster Skills

  1. Coverage Issues
  2. Auto Claims
  3. Total Loss
You can check out examples of real life uses of top skills on resumes here:
  • Analyze and review liability and coverage issues timely and accurately.
  • Investigated, evaluated and negotiated resolution of 1st and 3rd party auto claims
  • Evaluate vehicle worth and settle total loss with a lien holder and insured/claimant/attorney.
  • Provide customer service to console individuals after a stressful and traumatic incident.
  • Negotiated with claimants, insureds, claims adjusters from other insurance carriers, and attorneys.

Top Senior Claims Adjuster Employers