How to hire a senior claims adjuster

How to hire a senior claims adjuster, step by step

Here's a step-by-step senior claims adjuster hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior claims adjuster job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior claims adjuster
• Step 8: Go through the hiring process checklist

What does a senior claims adjuster do?

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1. Identify your hiring needs

   First, determine the employments status of the senior claims adjuster you need to hire. Certain senior claims adjuster roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior claims adjuster also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of senior claims adjusters.

   Type of Senior Claims Adjuster	Description	Hourly rate
   Senior Claims Adjuster	Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims. They decide whether an insurance company must pay a claim, and if so, how much... Show more	$17-43
   Insurance Examiner	A claims examiner is responsible for conducting a claim review of a client against a particular insurance company-usually a health and life insurance company. An examiner must review claims and then approve them, reject them, or develop a possible settlement... Show more	$16-36
   Field Investigator	A field investigator is responsible for collecting information and evidence to support ongoing investigations of law enforcement agencies. Field investigators analyze the occurrence and connections of criminal activities by gathering related cases and coordinating with scene witnesses... Show more	$11-24

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Litigation
   • Coverage Issues
   • Strong Customer Service
   • Settlement Authority
   • Claims Handling
   • Insurance Coverage
   • Medical Terminology
   • Party Claims
   • Auto Claims
   • Insurance Claims
   • Xactimate
   • Insurance Policies
   • Commercial Property

   Check all skills

   Responsibilities:

   • Manage file inventory by utilizing CCC pathways diary system documenting claim file activities in accordance with establish procedures
   • Experience litigation adjuster proactively investigating, evaluating, and negotiating commercial and homeowner general liability casualty and property damage liability claims.
   • Prepare and calculate consumer pensions as well as variable & fix annuities.
   • Develop relationships with other departments such as sales, underwriting, and SIU in order to meet business goals.
   • Prepare property repair estimates utilizing Xactimate estimating software.
   • Structure settlement options with annuities and Medicare set-aside programs.

   More senior claims adjuster duties

3. Make a budget

   Including a salary range in your senior claims adjuster job description is a great way to entice the best and brightest candidates. A senior claims adjuster salary can vary based on several factors:

   • Location. For example, senior claims adjusters' average salary in mississippi is 50% less than in new jersey.
   • Seniority. Entry-level senior claims adjusters earn 59% less than senior-level senior claims adjusters.
   • Certifications. A senior claims adjuster with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior claims adjuster's salary.

   Average senior claims adjuster salary

   $58,688yearly

   $28.22 hourly rate

   ---

   Entry-level senior claims adjuster salary

   $37,000 yearly salary

   Updated December 28, 2025

   Average senior claims adjuster salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$75,216	$36
   2	Massachusetts	$67,507	$32
   3	New York	$63,412	$30
   4	Washington	$62,692	$30
   5	Ohio	$60,760	$29
   6	Florida	$60,466	$29
   7	Michigan	$58,710	$28
   8	Georgia	$56,543	$27
   9	Kansas	$55,979	$27
   10	Nevada	$54,776	$26
   11	Texas	$54,113	$26
   12	Illinois	$53,099	$26
   13	Wisconsin	$52,748	$25
   14	Arizona	$51,835	$25
   15	Nebraska	$51,229	$25
   16	Utah	$50,134	$24
   17	Missouri	$49,373	$24
   18	Colorado	$49,207	$24

   Average senior claims adjuster salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	EMC Insurance	$88,793	$42.69
   2	Berkshire Hathaway	$88,308	$42.46	60
   3	EMPLOYERS	$87,688	$42.16
   4	AIG	$87,017	$41.84	93
   5	Amerisure Insurance	$87,002	$41.83	5
   6	Argo Group	$85,723	$41.21	47
   7	PMA Companies	$83,323	$40.06	1
   8	Texas Mutual Insurance	$82,747	$39.78	6
   9	The Hanover Insurance Group	$81,120	$39.00	24
   10	North American Risk Services	$74,488	$35.81
   11	State Auto Insurance	$74,421	$35.78
   12	Cunningham Lindsey	$73,904	$35.53
   13	Liberty Mutual Insurance	$70,332	$33.81	146
   14	Sedgwick LLP	$69,751	$33.53	1,688
   15	American Freedom Insurance	$68,328	$32.85
   16	Gallagher	$68,290	$32.83
   17	Allianz Life	$66,647	$32.04	4
   18	UPS	$66,006	$31.73	2
   19	CopperPoint Insurance Companies	$63,864	$30.70	7
   20	Brown & Brown	$63,578	$30.57	8

4. Writing a senior claims adjuster job description

   A senior claims adjuster job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior claims adjuster job description:

   Senior claims adjuster job description example

   We're excited you're considering joining a great place to work!
   Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.
   About this Position
   As an adjuster, you will conduct claim investigations and administer benefits to injured workers and/or their beneficiaries in accordance with the Texas Workers' Compensation Act, rules of the Division of Workers' Compensation (DWC), and internal policies and procedures. You will work under general supervision and report to the Supervisor of Claims. You will also enjoy two work-from-home days on Monday and Friday each week and have the option of a flexible M-F work schedule within primary business hours. In addition, you will enjoy the opportunity to work remote up to ten days per year from anywhere in the U.S.
   
   Responsibilities & Qualifications
   What you can expect as an adjuster:
   You will administer workers' compensation benefits to injured workers.Conduct investigations for coverage and compensability, establish and maintain appropriate reserves, and make appropriate recommendations on claims.Manage established claims on an ongoing basis.Ensure regulatory compliance and proper handling of claims.Demonstrate a high level of proficiency in claim file management, work effectiveness, interpersonal skills and customer service.
   
   What you need to be successful as an adjuster:
   Bachelor's degree or equivalent education, training, or experience.A range of 4 - 6 years of experience adjusting workers' compensations claims required for Senior Level. Or equivalent education, training, or experience for all levels.Current Texas workers' compensation or all lines adjuster license.
   
   Flex-Hybrid Work Environment:
   
   Texas Mutual's flex-hybrid schedule allows you to bring your best self to work by either working remotely or collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.
   
   Our Benefits:
   Flex-hybrid work environment for most positions Annual performance bonus and merit-based pay increase Professional development and tuition reimbursement Automatic 4% employer contribution to retirement plan 401k plan with 100% employer match up to 6%Three weeks' time off for vacation Nine paid holidays and two personal days each year Generous sick, holiday and volunteer time off Day one health, Rx, vision and dental insurance Life and disability insurance Flexible spending account Pet coverage and pet Rx discounts Free on-site gym, fitness classes, and health and wellness resources Free identity theft protection Free 2nd medical opinion service Free student loan repayment and refinancing consultation Employee referral bonus

   Copy this example

   

5. Post your job

   To find the right senior claims adjuster for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with senior claims adjusters they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit senior claims adjusters who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your senior claims adjuster job on Zippia to find and recruit senior claims adjuster candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior claims adjuster candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior claims adjuster

   Once you've found the senior claims adjuster candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new senior claims adjuster. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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