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Senior claims adjuster skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical senior claims adjuster skills. We ranked the top skills for senior claims adjusters based on the percentage of resumes they appeared on. For example, 24.9% of senior claims adjuster resumes contained customer service as a skill. Continue reading to find out what skills a senior claims adjuster needs to be successful in the workplace.

15 senior claims adjuster skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior claims adjusters use customer service:

Developed excellent customer service and communication skills through interfacing with customers and co-workers in both an office setting and field environments.
Investigated, evaluated and closed general liability claims while providing quality customer service to claimants, attorneys and store divisions.

2. Litigation

Here's how senior claims adjusters use litigation:

Experienced litigation adjuster proactively investigating, evaluating, and negotiating commercial and homeowner general liability casualty and property damage liability claims.
Reviewed and managed litigation arising from assigned claims, including but not limited to development of litigation and resolution strategy.

3. Coverage Issues

Here's how senior claims adjusters use coverage issues:

Identify and investigate loss facts and potential coverage issues and communicate findings to appropriate involved parties and legal representatives.
Collaborate with insurance agents, field claims adjusters and mitigation vendors to reconcile estimates and investigate potential coverage issues.

4. Strong Customer Service

Here's how senior claims adjusters use strong customer service:

Use strong customer service skills to negotiate with policy holders, claimants, or attorneys to settle the claim to completion.

5. Settlement Authority

Here's how senior claims adjusters use settlement authority:

Awarded claims within authority limit and/or prepared reports justifying additional reserve or settlement authority.
Attended meetings and give recommendations on claims that required additional settlement authority.

6. Claims Handling

Here's how senior claims adjusters use claims handling:

Plan the medical and indemnity strategy to manage the severe injury/exposure claims using strong service-oriented claims handling.
Developed guidelines for claims handling and documentation procedures to create office wide uniformity and improved productivity.

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7. Insurance Coverage

Here's how senior claims adjusters use insurance coverage:

Investigated claims that violated policy provisions for denial of insurance coverage.
Complete in-depth due diligence investigations for liability and insurance coverage.

8. Medical Terminology

Here's how senior claims adjusters use medical terminology:

Developed in-depth knowledge of human anatomy, injury causation, medical conditions, medical terminology, and medical billing/coding.
Have extensive experience in medical records, medical terminology and how to evaluate properly injury claims.

9. Party Claims

Here's how senior claims adjusters use party claims:

Conducted investigations and determined liability for personal and no-fault first party claims.
Investigated and determined liability for third party claims.

10. Auto Claims

Auto claims are claims made to insurance companies or firms in cases of accidents, collisions, or damages to determine payments made. Insurance companies hire auto claim adjusters to help inspect, assess, and determine the state of damager on an auto vehicle and the costs that would incur.

Here's how senior claims adjusters use auto claims:

Investigated and determined liability on homeowner and auto claims, reviewed policies for appropriate coverage.
Specialized in the investigation and adjustment of Massachusetts private auto claims.

11. Insurance Claims

Here's how senior claims adjusters use insurance claims:

Investigate national medical insurance claims arising from automobile accidents to determine the extent of the company's liability.
Full responsibility to handle Occupational Accident insurance claims involving work related injuries suffered by independent contractors.

12. Xactimate

Xactimate is a computer platform used to estimate the cost of room restoration. Users sketch an architectural outline of the room, which offers a close estimation for project costs. Xactimate can connect to the cloud so these plans and estimates can be accessed anywhere on mobile and desktop devices.

Here's how senior claims adjusters use xactimate:

Consulted as an independent to several companies for Xactimate Training and estimating.
Prepared detailed estimates using the software system Xactimate.

13. Insurance Policies

Here's how senior claims adjusters use insurance policies:

Position required in-depth knowledge of individual insurance policies, industry regulations and medical/legal terminology.
Handled over eight types of insurance policies with different variations according to each of the six states in the Mid-Atlantic Area.

14. Commercial Property

Here's how senior claims adjusters use commercial property:

Obtained documentation and coordinated investigations with independent adjusting firms while processing commercial property claims.
Managed commercial property, construction defect liability/automobile, cargo and workers' compensation losses.

15. Bodily Injury Claims

Here's how senior claims adjusters use bodily injury claims:

Investigate and analyze complex auto liability and bodily injury claims to determine extent of insurance company's liability and financial exposure.
Investigated, evaluated, negotiated and equitably settled all assigned auto property damage and bodily injury claims in multiple states.

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List of senior claims adjuster skills to add to your resume

The most important skills for a senior claims adjuster resume and required skills for a senior claims adjuster to have include:

Customer Service
Litigation
Coverage Issues
Strong Customer Service
Settlement Authority
Claims Handling
Insurance Coverage
Medical Terminology
Party Claims
Auto Claims
Insurance Claims
Xactimate
Insurance Policies
Commercial Property
Bodily Injury Claims
State Regulations
Policy Provisions

Defense Counsel
Casualty Claims
Workers Compensation Claims
Claims Adjusters
Arbitration
Process Claims
SIU
Police Reports
Independent Adjusters
Liability Claims
Strong Negotiation
PIP
Settlement Conferences
Policy Coverage
TPA
Coverage Analysis
Medical Bills

Medical Treatment
Insurance Carriers
Physical Damage
WC
Policy Holders
Auto Liability
Product Liability
Law Enforcement
Medical Claims
Scene Investigations
Property Damage Claims
Medical Reports
Settlement Negotiations
Repair Facilities
CPT

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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