What does a senior claims examiner do?

Senior claims examiners review, assess, and process the insurance claims of their clients. The examiners provide recommendations for claims-related resolution. It is their responsibility to examine and authorize the investigation of insurance claims as conducted by insurance adjusters. They check the claims and the insurance policies to ensure that all the information is right. During the settlement, they are expected to be careful in keeping the records with details of the process.
Senior claims examiner responsibilities
Here are examples of responsibilities from real senior claims examiner resumes:
- Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
- Coordinate vendor referrals for additional investigation and/or litigation management
- Maintain office records of various types of complaints, conciliation, administrative decision, private litigation resolution, gather detailed information.
- Ensure all HIPPA regulations are followed in the creation and release of all confidential records.
- Coordinate vendor referrals for additional investigation and/or litigation management
Senior claims examiner skills and personality traits
We calculated that 21% of Senior Claims Examiners are proficient in Customer Service, Litigation, and Property Damage. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.
We break down the percentage of Senior Claims Examiners that have these skills listed on their resume here:
- Customer Service, 21%
Prepared and facilitated local training material on on-site inspection methods, customer service issues, and quality examination.
- Litigation, 11%
Coordinated vendor referrals for additional investigation and/or litigation management
- Property Damage, 9%
Determined liability and handled settlements of bodily injury and property damage claims as well as investigation of fraudulent cases.
- Claims Handling, 6%
Conducted nationwide casualty claims handling.
- TPA, 4%
Dedicated TPA for the handling of NC and SC claims.
- Coverage Issues, 4%
Identified and analyzed coverage issues; prepared coverage reports to insurance carrier and drafted coverage position letters to insureds.
Common skills that a senior claims examiner uses to do their job include "customer service," "litigation," and "property damage." You can find details on the most important senior claims examiner responsibilities below.
Analytical skills. The most essential soft skill for a senior claims examiner to carry out their responsibilities is analytical skills. This skill is important for the role because "adjusters and examiners must each evaluate whether the insurance company is obligated to pay a claim and determine the amount to pay." Additionally, a senior claims examiner resume shows how their duties depend on analytical skills: "lead litigation and traveled extensively for litigated matters analyzed, reviewed and recommended reserves. "
Communication skills. Another soft skill that's essential for fulfilling senior claims examiner duties is communication skills. The role rewards competence in this skill because "claims adjusters and investigators must get information from a range of people, including claimants, witnesses, and medical experts." According to a senior claims examiner resume, here's how senior claims examiners can utilize communication skills in their job responsibilities: "developed superior communication and customer service skills through consistent interaction with a variety of internal and external contacts. "
Detail oriented. This is an important skill for senior claims examiners to perform their duties. For an example of how senior claims examiner responsibilities depend on this skill, consider that "adjusters, appraisers, examiners, and investigators must carefully review documents and damaged property, because small details can have large financial consequences." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a senior claims examiner: "maintain office records of various types of complaints, conciliation, administrative decision, private litigation resolution, gathered detailed information. ".
Interpersonal skills. A big part of what senior claims examiners do relies on "interpersonal skills." You can see how essential it is to senior claims examiner responsibilities because "adjusters, examiners, and investigators often meet with claimants and others who may be upset by the situation that requires a claim or by the settlement the company is offering." Here's an example of how this skill is used from a resume that represents typical senior claims examiner tasks: "position required excellent interpersonal skills, and ability to understand and interpret policy provisions utilizing insurance codes. "
The three companies that hire the most senior claims examiners are:
- Raphael & Associates13 senior claims examiners jobs
- PIH Health12 senior claims examiners jobs
- Crawford & Company11 senior claims examiners jobs
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Senior claims examiner vs. Claim specialist
A claims specialist is responsible for processing insurance claims, reviewing insurance coverage, and analyzing claims cases. Claims specialists' duties include negotiating claims settlements, validating claims to prevent fraud, creating court testimonies as needed, developing claim review plans, and checking necessary documents and related resolve claims. A claims specialist must have strong analytical and critical-thinking skills to authorize claim payment and investigate complex and unusual claims. Claims specialists should also have extensive knowledge of the insurance processes to handle various cases, following legal policies and regulatory procedures.
There are some key differences in the responsibilities of each position. For example, senior claims examiner responsibilities require skills like "property damage," "tpa," "medical management," and "medical treatment." Meanwhile a typical claim specialist has skills in areas such as "patients," "excellent organizational," "excellent interpersonal," and "data entry." This difference in skills reveals the differences in what each career does.
Claim specialists tend to make the most money working in the insurance industry, where they earn an average salary of $56,779. In contrast, senior claims examiners make the biggest average salary, $92,671, in the finance industry.claim specialists tend to reach similar levels of education than senior claims examiners. In fact, claim specialists are 0.1% more likely to graduate with a Master's Degree and 0.8% less likely to have a Doctoral Degree.Senior claims examiner vs. Claim processor
A Claims Processor is responsible for processing and verifying insurance claims, in adherence to the policies, laws, and regulations of the company involved. Aside from examining its authenticity, they must also oversee new policies and recommend modifications should it be needed. Moreover, it is also the task of the Claims Processor to prepare the necessary documents and guidelines for the policyholder, process reimbursements upon approval, provide answers to inquiries, and report issues and updates to the management.
Each career also uses different skills, according to real senior claims examiner resumes. While senior claims examiner responsibilities can utilize skills like "litigation," "tpa," "coverage issues," and "medical management," claim processors use skills like "data entry," "claims processing," "medical insurance claims," and "hipaa."
On average, claim processors earn a lower salary than senior claims examiners. Some industries support higher salaries in each profession. Interestingly enough, claim processors earn the most pay in the insurance industry with an average salary of $47,078. Whereas senior claims examiners have higher pay in the finance industry, with an average salary of $92,671.In general, claim processors achieve similar levels of education than senior claims examiners. They're 0.9% less likely to obtain a Master's Degree while being 0.8% less likely to earn a Doctoral Degree.Senior claims examiner vs. Claims benefit specialist
Claims and benefits specialists ensure their company's compliance with the internal and external health plan partner processes. The job requires them to be sharp, organized, and able to multitask. They recommend strategies that will improve the processes present in the current trends that they constantly evaluate. These specialists manage portfolios of claims and benefits issues and ensure that they provide the best resolutions that follow the health plan processing guidelines to impress their clients.
The required skills of the two careers differ considerably. For example, senior claims examiners are more likely to have skills like "customer service," "litigation," "property damage," and "tpa." But a claims benefit specialist is more likely to have skills like "customer inquiries," "appeals," "routine claims," and "processing issues."
Most claims benefit specialists achieve a similar degree level compared to senior claims examiners. For example, they're 2.3% less likely to graduate with a Master's Degree, and 2.0% less likely to earn a Doctoral Degree.Senior claims examiner vs. Claims analyst
A claims analyst specializes in processing medical insurance claims. They are primarily responsible for verifying the authenticity and eligibility of claims, analyzing the billing, communicating with policyholders, and ensuring adherence to all the policies and regulations during the entire procedure. Furthermore, a claims analyst is also in charge of administrative tasks such as keeping and updating records, reaching out and sending reports to creditors, setting appointments and schedules, processing paperwork, coordinating with key personnel, and discussing terms and necessary information to clients.
Types of senior claims examiner
Updated January 8, 2025











