How to hire a senior claims representative

How to hire a senior claims representative, step by step

Here's a step-by-step senior claims representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior claims representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior claims representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your senior claims representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a senior claims representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a senior claims representative to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a senior claims representative that fits the bill.

   Here's a comparison of senior claims representative salaries for various roles:

   Type of Senior Claims Representative	Description	Hourly rate
   Senior Claims Representative	Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims. They decide whether an insurance company must pay a claim, and if so, how much... Show more	$14-45
   Adjuster	An adjuster is responsible for evaluating the extent of loss in the company by calculating the damage costs, determining the settlement payment to the client, and managing the reputation of the company for claims accountability. Adjusters must have extensive knowledge of the insurance principles and processes, following the state and federal regulations to protect clients and the business from insurance fraud... Show more	$16-32
   Property Adjuster	Typically working for insurance companies, a property adjuster specializes in inspecting property damages to assess and determine a company's financial obligations. Their responsibilities revolve around reaching out to clients through calls and correspondence, arranging appointments, gathering and verifying data, and traveling to different locations to meet with clients... Show more	$18-36

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Claims Handling
   • Litigation
   • Insurance Claims
   • Bodily Injury Claims
   • Automobile Claims
   • Police Reports
   • Claims Process
   • Xactimate
   • Defense Counsel
   • Coverage Analysis
   • Strong Negotiation
   • Excellent Negotiation
   • SR

   Check all skills

   Responsibilities:

   • Conduct detailed interviews with physicians, prepare comprehensive written reports, retain defense counsel, and effectively manage the litigation process.
   • Utilize Xactimate estimating system during field inspection to properly evaluate commercial property damages.
   • Update computer generate claim file (s) with medical diagnoses, current CPT and ICD codes.
   • Analyze claims using IDC and CPT coding and negotiate settlements with attorneys, claimants, medical providers, and insureds.
   • Set up independent medical examinations, issue denials, attend arbitration hearings.
   • Coordinate and attend various mediation and arbitration hearings as well as numerous settlement hearings and conferences.

3. Make a budget

   Including a salary range in your senior claims representative job description is a great way to entice the best and brightest candidates. A senior claims representative salary can vary based on several factors:

   • Location. For example, senior claims representatives' average salary in south carolina is 53% less than in california.
   • Seniority. Entry-level senior claims representatives earn 67% less than senior-level senior claims representatives.
   • Certifications. A senior claims representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior claims representative's salary.

   Average senior claims representative salary

   $54,592yearly

   $26.25 hourly rate

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   Entry-level senior claims representative salary

   $31,000 yearly salary

   Updated December 16, 2025

4. Writing a senior claims representative job description

   A good senior claims representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a senior claims representative job description:

   Senior claims representative job description example

   This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.
   What You'll Be Doing:
   
   Handles moderate to large complexity Personal and Commercial Lines Claims. Ability to handle large losses with oversight as dictated by workloads. An active member of the mid-level large loss team. Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages. Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including the recognition and documentation of SIU and Subrogation opportunities and refer accordingly. Create a high level of policyholder satisfaction by complying with established service standards. Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts. Creates alignment regarding policy and procedures across vendors for handling losses. Serves as a technical subject matter expert for the department. Proactively works with leadership to leverage subject matter expertise in a manner to support line of business initiatives. Identify trends and share best practices across group and within line of business. Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims. Responds to inquiries from policyholders, agents, internal partners and others. Contribute to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun. Assist leadership with the technical evaluation during candidate selection processes. Serves as mentor to members of Claims team. Operates and maintains company vehicle.
   
   What You'll Bring To The Company:
   
   High school diploma or equivalent education plus 3-5 years claim experience preferred. Bachelor's degree in related field preferred. Must possess ability to work independently in a remote setting with strong communication, time management and organization skills. Proficient with personal computer and app technology. Demonstrated ability to interact with customers and agents in a professional manner. Valid driver's license and good driving record required. Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces. State specific adjusters' license may be required.
   
   About Us:
   
   Grange Insurance Company, with $3 billion in assets and more than $1.3 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life and business insurance protection. Life insurance offered by Grange Life Insurance and Kansas City Life Insurance. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.
   
   Who We Are:
   
   We are committed to an inclusive work environment where we welcome and value diversity and inclusion. We hire great talent from a wide variety of backgrounds, and our associates are our biggest strength. The diversity of our associates, their backgrounds, experiences, and individual differences are the foundation for our success. Our inclusive culture empowers all of us to "Be One Team", "Deliver Excellence", "Communicate Openly", "Do the Right Thing", and "Solve Creatively for Tomorrow". We have active Associate Resource Groups and a Diversity and Inclusion Team, that focuses on professional development, networking, business value and community outreach; all which encourage and facilitate an environment that fosters learning, innovation, and growth. Together we use our individual experiences to learn from one another and grow as professionals and as humans.
   
   We welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender stereotyping, gender identity or expression, genetic information, ancestry, pregnancy, veteran status, and citizenship.
   
   Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.

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5. Post your job

   There are a few common ways to find senior claims representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your senior claims representative job on Zippia to find and recruit senior claims representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit senior claims representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior claims representative

   Once you've selected the best senior claims representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new senior claims representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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