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Senior claims representative resume examples from 2026

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a senior claims representative resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the senior claims representative role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in senior claims representative-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some senior claims representative interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some senior claims representative interviews.

Here are example skills to include in your “Area of Expertise” on a senior claims representative resume:

  • Customer Service
  • Claims Handling
  • Litigation
  • Insurance Claims
  • Bodily Injury Claims
  • Automobile Claims
  • Police Reports
  • Claims Process
  • Xactimate
  • Defense Counsel
  • Coverage Analysis
  • Strong Negotiation
  • Excellent Negotiation
  • SR
  • Coverage Issues
  • Policy Coverage
  • Arbitration
  • Commercial Property
  • Liability Claims
  • Independent Adjusters
  • PIP
  • Workers Compensation Claims
  • CPT
  • Settlement Conferences
  • Casualty Claims
  • Medical Bills
  • Physical Damage
  • Insurance Policies
  • Policy Language
  • Repair Facilities

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the senior claims representative position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write senior claims representative experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great senior claims representative resumes:

Work history example #1

Senior Claims Representative

CNA Financial

  • Developed and implemented the Coverage Oversight Unit with a successful launch in fourth quarter 2007.
  • Handled PIP, medical, UMPD/BI, salvage and subrogation.
  • Resolved soft tissue bodily injury claims * Handled medical payments and PIP claims
  • Monitored program regulatory compliance by beneficiaries, assessed risk factors and compiled strategic communication reports when needed.
  • Established rapport with customers and direct repair companies though continuous communication of procedures.

Work history example #2

Generalist

Citi

  • Transitioned management to streamlined process of employee relations, resulting in improved consistency to disciplinary procedures and documentation.
  • Investigated and resolved formal employment complaints including harassment, discrimination, and violation of company policies/procedures.
  • Acted as payroll and benefits liaison.
  • Reduced civil penalties by 13% by coordinating complex immigration, relocation and transfers and handling I-9 verification and LCA Postings.
  • Provided guidance on decisions that impact employment with a consistent and fair approach considering all aspects of employment related policies/procedures.

Work history example #3

General Adjuster

USAA

  • Offered other products that USAA offered such as homeowners and renters insurance.
  • Acted as an intermediary with homeowners and public adjusters report the Insurance Company providing customer value while mitigating costs.
  • Developed and conducted training for incoming auto theft & fire adjusters regarding theft of military equipment and military regulations.
  • Managed teams of adjusters to complete specialized projects assigned by management.
  • Rotated into ICU ( Internal Catastrophe Unit ).

Work history example #4

Senior Claims Representative

KeyBank

  • Maintained continuous communication with all affected parties including claimants, attorneys, and other insurance carriers.
  • Reviewed and assisted in setting fee schedules.Oversaw electronic billing and submission of paper claims, accurate use of CPT and ICD9codes.
  • Audited corporate claims to verify validity and adherence by adjusters to corporate contractual agreements.
  • Maintained active communication with providers regarding any discrepancies and or required adjustments in billed procedures and corresponding corrective actions.
  • Coordinated communications with employers, employees, attorneys, and medical providers.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:
  • The highest degree you have achieved.
  • TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
  • TField of study
  • TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Bachelor's Degree in business

Miami Dade College, Miami, FL

1992 - 1995

Bachelor's Degree in business

American InterContinental University, Chandler, AZ

1996 - 1999

Highlight your senior claims representative certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your senior claims representative resume:

  1. Associate in Claims (AIC)
  2. Associate in General Insurance (AINS)
  3. Chartered Property Casualty Underwriter (CPCU)
  4. Associate in Insurance Services (AIS)
  5. Certified Billing and Coding Specialist (CBCS)
  6. California Workers Compensation Claims Professional (WCCP)

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