Automatically apply for jobs with Zippia

Upload your resume to get started.

Senior claims representative skills for your resume and career

Updated January 8, 2025

3 min read

Senior claims representative example skills

Below we've compiled a list of the most critical senior claims representative skills. We ranked the top skills for senior claims representatives based on the percentage of resumes they appeared on. For example, 26.4% of senior claims representative resumes contained customer service as a skill. Continue reading to find out what skills a senior claims representative needs to be successful in the workplace.

15 senior claims representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior claims representatives use customer service:

Provided exceptional customer service by assisting claimants with rental car reservations, contact information for collision repair facilities and scheduling appraisals.
Mentored other Claims Representatives in case management, strategic considerations, reserve computation, settlement negotiations, and effective customer service.

2. Claims Handling

Here's how senior claims representatives use claims handling:

Investigate liability and negotiate liability and total loss settlements with customers and attorneys, while mitigating expenses associated claims handling.
Created flowchart showing step-by-step claims processing that illustrated efficient claims handling to representatives and increased customer satisfaction.

3. Litigation

Here's how senior claims representatives use litigation:

Handled and negotiated commercial liability litigation claims with medical providers, attorneys, primary health insurance carriers, and Medicare.
Investigated and determined issues of auto liability Settled bodily injury cases, medical claims and property damage Prepared cases for litigation

4. Insurance Claims

Here's how senior claims representatives use insurance claims:

Reviewed and analyzed suspicious and potentially fraudulent insurance claims as the Special Investigations Unit Coordinator.
Acted as Licensed Casualty Adjuster; investigated liability and coverage in auto insurance claims.

5. Bodily Injury Claims

Here's how senior claims representatives use bodily injury claims:

Conduct prompt and thorough investigations, evaluating and resolving high exposure automobile bodily injury claims while providing quality service to policyholders.
Settled minor to complex auto Bodily Injury claims after monitoring ongoing medical treatment and/or other ongoing procedures for appropriateness.

6. Automobile Claims

Here's how senior claims representatives use automobile claims:

Handled and investigated a very active pending which consisted of General Liability and Commercial Automobile claims.
Investigated and settled bodily injury and property damage automobile claims with attorneys and private individuals.

Choose from 10+ customizable senior claims representative resume templates

Build a professional senior claims representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your senior claims representative resume.

7. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how senior claims representatives use police reports:

Conducted claim investigations including recorded statements, personal interviews, analysis of medical and police reports, and accident scene reconstruction.
Review and interpret police reports for investigations.

8. Claims Process

Here's how senior claims representatives use claims process:

Ensured compliance with contracts and established procedures and generated reporting used to improve overall claims processing efficiency and accuracy.
Monitored loss ratios to make sure Clients were operating their Workers Compensation Claims process efficiently and effectively.

9. Xactimate

Xactimate is a computer platform used to estimate the cost of room restoration. Users sketch an architectural outline of the room, which offers a close estimation for project costs. Xactimate can connect to the cloud so these plans and estimates can be accessed anywhere on mobile and desktop devices.

Here's how senior claims representatives use xactimate:

Prepared all structural estimates using Beck estimating software as well as xactimate estimating software.
Utilized Xactimate estimating system during field inspection to properly evaluate commercial property damages.

10. Defense Counsel

A defence attorney is a counsel representing the defendant in a criminal prosecution or lawsuit. A defence attorney aims to solve court cases as swiftly and satisfactorily as possible. Client representations at arraignments, hearings, and court trials along with preparing and drafting legal documents, including legal briefs and appeals is all part of their job description. They are responsible for presenting convincing evidence to a jury and/or judge if the case goes to trial.

Here's how senior claims representatives use defense counsel:

Negotiate settlement or provide appropriate settlement authority to defense counsel when required.
Direct interaction with independent investigators, defense counsels and medical management personnel.

11. Coverage Analysis

Here's how senior claims representatives use coverage analysis:

Provided coverage analysis and issued reservation of rights when warranted.
Conducted comprehensive accurate coverage analysis.

12. Strong Negotiation

Here's how senior claims representatives use strong negotiation:

Executed and facilitated strong negotiation and customer services skills to maintain relationships with claimants while also effecting settlements of claims.
Developed strong negotiation skills by handling bodily injury settlements.

13. Excellent Negotiation

Here's how senior claims representatives use excellent negotiation:

Contributed to profitability by reductions of file pending and excellent negotiation of claims.
Demonstrate excellent negotiation skills as indicated by settlements reached.

14. SR

Here's how senior claims representatives use sr:

Promoted to Bodily Injury Sr.
Job Title: Sr. Claims Rep 10/95-03/05

15. Coverage Issues

Here's how senior claims representatives use coverage issues:

Recognized coverage issues and insured enforcement of policy terms and conditions via reservation of rights and/or disclaimer where warranted.
Handled coverage issues, investigated claims, determined liability and negotiated settlements with both claimants and plaintiff attorneys.

5 Senior Claims Representative resume examples

Build a professional senior claims representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your senior claims representative resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Senior Claims Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of senior claims representative skills to add to your resume

The most important skills for a senior claims representative resume and required skills for a senior claims representative to have include:

Customer Service
Claims Handling
Litigation
Insurance Claims
Bodily Injury Claims
Automobile Claims
Police Reports
Claims Process
Xactimate
Defense Counsel
Coverage Analysis
Strong Negotiation
Excellent Negotiation
SR
Coverage Issues
Policy Coverage

Arbitration
Commercial Property
Liability Claims
Independent Adjusters
PIP
Workers Compensation Claims
CPT
Settlement Conferences
Casualty Claims
Medical Bills
Physical Damage
Insurance Policies
Policy Language
Repair Facilities
Medical Treatment
Insurance Carriers

Outbound Calls
Medical Reports
Medical Claims
Party Claims
Policy Holders
Property Damage Claims
Settlement Authority
Auto Liability
Schedule Appointments
Repair Shops
Body Shop
Scene Investigations
Target Dates
Product Liability
State Laws
Injury Claims

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs