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Top Senior Claims Representative Skills

Below we've compiled a list of the most important skills for a senior claims representative. We ranked the top skills based on the percentage of senior claims representative resumes they appeared on. For example, 25.8% of senior claims representative resumes contained customer service as a skill. Let's find out what skills a senior claims representative actually needs in order to be successful in the workplace.

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The six most common skills found on Senior Claims Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Senior Claims Representative jobs:
  • Provided exceptional customer service by assisting claimants with rental car reservations, contact information for collision repair facilities and scheduling appraisals.
  • Mentored other Claims Representatives in case management, strategic considerations, reserve computation, settlement negotiations, and effective customer service.
  • Completed evaluations, negotiations and resolution of cases including all aspects of claim handling while continuing excellent customer service relations.
  • Monitored contracted repair shops to ensure compliance of company standards of top quality vehicle repairs while providing excellent customer service.
  • Established strong working relationships with several key accounts and provided high quality customer service which resulted in account retention.
  • Provided remarkable customer service to both internal and external customers resulting in policy retention and quality claim handling.
  • Participate in task force analysis teams to develop system enhancements, increase productivity and maximize effective customer service.
  • Visited accounts for file reviews and customer service opportunities and attended all Benefits Review Conferences.
  • Provided customer service for institutional and professional providers, members and company agents/brokers.
  • Provided a superior level of customer service to internal and external business partners.
  • Received numerous letters of commendation from customers and agents for exceptional customer service.
  • Provided optimum customer service while negotiating fair settlements and identifying acts of fraud.
  • Selected as a customer service champion for delivering extraordinary customer service to clients.
  • Provided quality customer service supported by letters of commendation and appreciation from customers.
  • Recognized by clients regularly for exceptional customer service, support, and responsiveness.
  • Recognized for outstanding customer service survey results and consistently positive marketing feedback.
  • Provide exceptional customer service by responding to customer calls and written correspondences.
  • Provided optimum customer service within the framework of company practices and procedures.
  • Resolved problems resulting from claim adjudication and customer service telephone calls.
  • Tasked with troubleshooting difficult customer service claims to find equitable solutions.

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2. Communication

high Demand

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how Communication is used in Senior Claims Representative jobs:
  • Developed quality relationships with Association Safety Committees, Broker Representatives, and individual policyholders to improve communication and case management.
  • Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required and requested.
  • Applied communication skills and detailed information gathering to effectively negotiate and resolve auto claims.
  • Improved communication between management and office staff through participation in process Improvement Teams.
  • Demonstrated verbal and written communication skills with attorneys, medical providers and policyholders.
  • Established rapport with customers and direct repair companies though continuous communication of procedures.
  • Utilize developed communication skills to connect customers on a personal and professional level.
  • Maintained open communication with agents, reinsurance representatives and non-represented claimants.
  • Facilitated and documented communication with insurers, and employer groups.
  • Fostered communication with clients through entire claim process including settlement.
  • Developed excellent communication skills in challenging and potentially confrontational situations.
  • Engage in extensive documented telephone and written communication with clients.
  • Participated in cost reduction programs and internal communication development.
  • Documented follow-up in our Reconciliation System and Communication Logs.
  • Demonstrated responsive communication to both customers and agents.
  • Utilized excellent written and oral communication skills.
  • Developed customer trust through proper communication.
  • Maintain effective communication with insureds.
  • Job description includes the use of communication and negotiation skills to investigate and resolve customer and claimant property damages.
  • Position requires attention to detail, building trade knowledge, excellent communication skills, decisiveness, and estimating experience.

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3. Insurance Companies

high Demand

Here's how Insurance Companies is used in Senior Claims Representative jobs:
  • Collaborated with the Special Investigations department, other management and Senior Management and other insurance companies and agents.
  • Handled complex-call situations daily providing solutions collaborating with policyholders, third party insurance companies, and claimants.
  • Prepared reports and made recommendations to insurance companies regarding claims handling and resolution.
  • Investigated, evaluated, negotiated (with other insurance companies and attorneys), and successfully settled auto claims.
  • Resolved aged high dollar medical claims for Veteran Affair hospitals that had been submitted to health insurance companies.
  • Performed regular telephone contact with other insurance companies to discuss status of liability on third party claims.
  • Handled limited and full claim assignments for insurance companies, municipalities, and self insured entities.
  • Processed all COB claims dealing with other insurance companies, Medicaid, and Medicare.
  • Pursue recovery from claimants, insurance companies, and attorneys for personal injury claims.
  • Provided analysis and evaluations on various insurance companies' policies and contracts.
  • Received inbound and made outbound calls to patients and insurance companies.
  • Contacted various insurance companies to follow up with status of claims.
  • Communicate with customers and other insurance companies by phone and letters.
  • Work with other insurance companies to assist with customer claims.
  • Corrected and followed up on denied claims from insurance companies.
  • Negotiate with attorneys and insurance companies to settle claims.
  • Verified coverage and claim status with other insurance companies.
  • Calculated and interpreted ppo fees schedules, determined eligibility, interacted with other insurance companies and attorneys in subrogation issues.

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4. Bodily Injury

high Demand

Here's how Bodily Injury is used in Senior Claims Representative jobs:
  • Investigated and determined issues of auto liability Settled bodily injury cases, medical claims and property damage Served as back up supervisor
  • Managed on a consistent basis 150-200 bodily injury liability and property claims made against insured's automobile and homeowner insurance policies.
  • Conduct prompt and thorough investigations, evaluating and resolving high exposure automobile bodily injury claims while providing quality service to policyholders.
  • Investigated and determined issues of auto liability Settled bodily injury cases, medical claims and property damage Prepared cases for litigation
  • Determined proper policy coverage, investigated, evaluated, negotiated and settled all bodily injury and liability claims to conclusion.
  • Initiated contact with medical providers to analyze medical records/reports and evaluated type of bodily injury based on mechanism of impact.
  • Investigated, evaluated and settled Personal Auto Bodily Injury and Property Damage claims of varying severity in several states.
  • Settled minor to complex auto Bodily Injury claims after monitoring ongoing medical treatment and/or other ongoing procedures for appropriateness.
  • Analyzed and successfully negotiated attorney represented bodily injury claims, homeowner claims, and coverage claims of moderate complexity.
  • Investigated and handled bodily injury and property damage claims for Farmers Insurance Group Garage Keepers and Garage Liability exposures.
  • Negotiated property damage and bodily injury settlements within parameters of company guidelines, resulting in decrease in court cases.
  • Investigated and evaluated general liability, automobile bodily injury, and property damage claims, both litigated and non-litigated.
  • Recognize potential recovery cases and potential fraud and reassign to proper handling office**Screen and document all bodily injury claims.
  • Investigated minor losses including: property damage, automotive accidents and minor bodily injury claims for commercial market accounts.
  • Evaluate and negotiate bodily injury settlement with attorneys and unrepresented claimants, including resolution of files in litigation.
  • Investigated and prepared settlement recommendations for property liability and bodily injury claims, including coverage denials and fatalities.
  • Investigate bodily injury claims and other third party losses involving serious injury or complicated investigation or evaluation.
  • Led and facilitated training seminars for junior claims representatives on bodily injury settlements and low velocity claims.
  • Handled bodily injury claims from analysis of coverage and investigation to negotiation and settlement, including litigation.
  • Manage assigned property damage and bodily injury liability claims from initial investigation to negotiation and ultimate resolution.

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5. Policy Coverage

high Demand

Here's how Policy Coverage is used in Senior Claims Representative jobs:
  • Investigate and complex claims within prescribed limits by determining applicable policy coverage, evaluating damages and assessing liability.
  • Review, interpret and apply policy coverage along with conducting a detailed investigation.
  • Interpret and determine policy coverage under company's Private Passenger Auto insurance policy.
  • Verify accident facts; determine policy coverage and review insurance contracts.
  • Counseled customers/agents on underwriting eligibility and policy coverage and/or options.
  • Utilized policy underwriting system and information to determine policy coverage.
  • Investigated and determined proper policy coverage.
  • Determine policy coverage through analysis of investigation data and policy terms, including whether claim will be approved or denied.
  • Set up photo inspections and estimates and issue payment based on policy coverage and applying appropriate deductible on the loss.
  • Determine proper policy coverage, investigate, evaluate, negotiates, and equitably settle all assigned casualty claims cases.
  • Conduct policy coverage reviews with the property owners and educate the public on how their insurance works for them.
  • Interacted with customers to negotiate proper policy coverage, obtain closing documents and releases, and issue payments.
  • Provide member with guidance on policy coverage's, their purpose and applications and assist with accounting questions.
  • Drafted statements of loss to summarize damages, payments, and underlying policy coverage.
  • Assess policy coverage for submitted claims and notifies insured s of any issues.
  • Facilitated training sessions for new hires teaching policy coverage and claim procedures.
  • Analyze policies and endorsements to determine whether losses fall within policy coverage.
  • Specialized in the investigation of policy coverage issues for auto claims.
  • Determine proper policy coverage, correct vehicle and date of loss.
  • Explained to insured's their policy coverage and settlement procedures.

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6. External Customers

high Demand

Here's how External Customers is used in Senior Claims Representative jobs:
  • Established and maintained a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services
  • Answer and respond to inquiries from internal and external customers regarding coverage issues and general policy information.
  • Designed forms for data collection for internal/external customers that promoted simplicity, accuracy, and speed.
  • Conducted claim reviews on a regular basis to internal and external customers.
  • Interacted extensively with external customers, attorneys, and medical providers; scheduled independent medical exams as appropriate and interpreted findings.
  • General Clerical Support Answers phones and respond to internal and/or external customer inquiries.

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7. Medical Records

high Demand

Here's how Medical Records is used in Senior Claims Representative jobs:
  • Interacted daily with customers conducting recorded statements and researched medical records to understand nature and extent of injury and medical conditions.
  • Approve and/or denied medical treatment based on medical records and information provided by doctors and medical practitioners.
  • Investigate liability, evaluate causation and injuries, review medical records and negotiate settlement when appropriate.
  • Reviewed medical records, interviewed witnesses, and corresponded with claimants while upholding relationships.
  • Review medical records to determine accurate settlement ranges and then negotiate settlement.
  • Prepared documents for social security disability cases and obtained medical records.
  • Evaluated medical injury claims and evaluated medical records to determine liability.
  • Reviewed and documented medical records and consulted with medical professional.
  • Investigated injuries by reviewing medical records and documents.
  • Review and comprehend official medical records.
  • Evaluated and interpreted medical records.
  • Reviewed, analyzed and evaluated liability, reserves, medical records, medical bills, estimates/proof of damages and legal bills.
  • Obtained and analyzes documentation related to claims which include but not limited to medical records, accident reports and witness statements.
  • Investigate claim through various methods, i.e contacting, various travel suppliers, agencies, business partners, review medical records.
  • Interpret claim file notes, medical records, dental notes, legal documents, policy language &CPT code analyses.
  • Review and analyze the nature and extent of injury by studying appropriate medical records and communicating with medical providers.
  • Examined police reports, medical records, property damages and other proofs to determine extent of damages and liability.
  • Evaluate medical records and injuries, arranges appraisal of damage for property losses, and supervises independent adjusters.
  • Reviewed police reports, medical records/bills, and physical property damage to determine the extent of liability.
  • Review medical records and consult with medical providers to determine injuries in relation to motor vehicle loss.

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8. Automobile Claims

high Demand

Here's how Automobile Claims is used in Senior Claims Representative jobs:
  • Handled and investigated a very active pending which consisted of General Liability and Commercial Automobile claims.
  • Automobile Damage Adjuster and Senior Liability and Automotive Claims Representative for a nation-wide insurance company.
  • Processed and investigated property and casualty liability and automobile claims for a self-insured corporation.
  • Investigated and resolved both property damage and casualty aspects of automobile claims.
  • Investigated, determined liability negotiated and settled fire and theft automobile claims.
  • Investigated personal and commercial automobile claims in which litigation had been filed.
  • Job Duties/Accomplishments: Vigorously negotiated and settled Commercial Automobile claims.
  • Review and evaluate insurance coverage for homeowner and automobile claims.
  • Investigate, review and evaluate automobile claims to determine liability.
  • Supervised the investigation and settlement of stolen automobile claims.
  • Investigated and settled property damage and automobile claims.
  • Conducted office investigations on assigned automobile claims.
  • Investigated minor to moderate non-injury automobile claims.
  • Investigate automobile claims and establish liability.
  • Handled an active pending of approximately 250 minor first party (fast track) automobile claims per month.
  • Managed and negotiated personal automobile claims to include first and third party property damage and injury cases.
  • Managed and adjusted first and third party commercial and personal lines automobile claims in multiple jurisdictions.
  • Created loss reports, confirmed coverage, explained procedures and answered inquires for adjusting automobile claims.
  • Handled property, casualty, and commercial automobile claims from initial report to final disposition.
  • Claim Adjuster and contact for the entire claim process for personal property automobile claims.

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9. Police Reports

high Demand

Here's how Police Reports is used in Senior Claims Representative jobs:
  • Conducted claim investigations including recorded statements, personal interviews, analysis of medical and police reports, and accident scene reconstruction.
  • Review and interpret police reports for investigations.
  • Conduct in-house investigation, by recording statements, ordering police reports, securing medical reports, reviewing repair estimates, etc.
  • Obtain information and maintained accurate records regarding motor vehicle accident, by obtaining recorded interviews, police reports, arrange appraisals.
  • Use internet and company vendors to obtain valuable information such as police reports, historical weather data and accident location information.
  • Contacted, interviewed and obtained statements from insured, claimants, witnesses, physicians, attorneys, police officers, etc.
  • Obtained police reports, set up appointments with body shop, adjusters, car rental company etc.
  • Developed background investigation on claims by interviewing accident parties, witnesses, police officers and others.
  • Record statements from insured's and claimants and analyze and interpret police reports and other documentation.
  • Interview and/or consult with claimants, witnesses, police reports, and agents.
  • Ordered police reports of witness accounts to help determine liability.
  • Order police reports, contact adverse carriers to resolve claims.
  • Gather accident facts from police reports and insured's statements.
  • Secure Police Reports & review wage & employer information.
  • Obtained police reports and DMV records.
  • Request and analyze police reports.
  • Make determination of liability on claims Order police reports and obtain any necessary information and/or materials that would aid in assessing liability
  • Procured police reports and scheduled auto appraisal inspections Confirm coverage, determine liability, negotiate settlement to closure.
  • Secure police reports, determine liability, identify comparative negligence, negotiate & settle subrogation demands.
  • Corresponded with policyholders, claimants, witnesses, agents, police officers, and attorneys to gather information to support investigations.

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10. Claims Process

high Demand

Here's how Claims Process is used in Senior Claims Representative jobs:
  • Ensured compliance with contracts and established procedures and generated reporting used to improve overall claims processing efficiency and accuracy.
  • Created flowchart showing step-by-step claims processing that illustrated efficient claims handling to representatives and increased customer satisfaction.
  • Monitored loss ratios to make sure Clients were operating their Workers Compensation Claims process efficiently and effectively.
  • Communicated claims process to customers and negotiated with attorneys concerning claim settlement.
  • Analyzed and determined completeness and validity of claims processing and handling.
  • Directed medical claims processing for national health insurance carriers.
  • Guided post accident policyholders through initial claims process.
  • Interact daily with insurance carriers, medical providers, police departments, and injured parties as part of the claims process.
  • Answered questions posed by insured, claimants and attorneys regarding, liability, coverage, deductibles, laws and claims processes.
  • Team leader Trained and provided team members with a knowledge base in claims processing in self funded health insurance claims.
  • Provide fair resolution of claims through diligent investigation, reasonable evaluation and prompt explanation of the claims process to policyholders.
  • Assisted claims operations leadership with identification of issues (and resolution) impacting claims processing and highly escalated issues.
  • Liaised between customers and the company to address and resolve any concerns or answer questions about the claims process.
  • Receive and record incoming initial loss reports, verify policy overages and addresses immediate questions regarding the claims process.
  • Process a high volume of both inbound and outbound calls to facilitate all aspects of auto claims process.
  • Follow company claims process to insure a fair and accurate settlement, customer satisfaction, and cost management.
  • Evaluated cases to determine monetary settlements for injuries and assisted customers through claims process from start to finish.
  • Identified Medical Red Flags that may cause possible legal issues or provider issues while conducting the claims process.
  • Trained peers on various new claims processes such as direct member reimbursements and home health claims processing.
  • Work directly with customers and guided them through the claims process and negotiated fair and equitable settlements.

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11. Special Projects

high Demand

Those tasks that are given to the star performer of the organization are termed "special projects". These special projects are designed to add value to the organization and achieve high level goals. Employees who are part of special projects get to learn new skills and apply their existing skills differently. It also allows them to connect with colleagues working in another department.

Here's how Special Projects is used in Senior Claims Representative jobs:
  • Complete special projects and assignments as determined and assigned by Compliance Management.
  • Performed special projects as required and/or requested by management.
  • Managed special projects and accomplished objectives before deadlines.
  • Recognized for leadership skills, and as a special project assisted with the training of newly hired claim representative's.
  • Entrusted with a special project to assist as an acting liability trainer for the Martinez and Santa Rosa offices.
  • Worked on various special projects with the Supervisor Team, Escalation Team and Customary Advocate team.
  • Directed special projects for the company such as Employee Survey Focus groups, Liberty Management System.
  • Worked on special projects to test new materials for better efficiency and safety for adjusters.
  • Assumed responsibility for special projects of a complex and highly technical nature.
  • Performed special projects, such as reinsurance projects, as requested.
  • Assist manager with any necessary special projects and complex file handling.
  • Supported Claims Manager through successful completion of Special Projects.
  • Support management in achieving departmental goals by coordinating and facilitating workflow of special projects and training.
  • Worked for a carrier on a temporary assignment Handled workers compensation claims for TX and LA jurisdictions Completed special projects

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12. Defense Counsel

high Demand

A defence attorney is a counsel representing the defendant in a criminal prosecution or lawsuit. A defence attorney aims to solve court cases as swiftly and satisfactorily as possible. Client representations at arraignments, hearings, and court trials along with preparing and drafting legal documents, including legal briefs and appeals is all part of their job description. They are responsible for presenting convincing evidence to a jury and/or judge if the case goes to trial.

Here's how Defense Counsel is used in Senior Claims Representative jobs:
  • Conducted detailed interviews with physicians, prepared comprehensive written reports, retained defense counsel, and effectively managed the litigation process.
  • Worked closely with defense counsel for processing litigation as well as investigations with Special Investigation Unit.
  • Negotiated settlements with plaintiff counsel and monitored litigation and coordinate activity with defense counsel.
  • Managed litigation with clear direction to defense counsel regarding claim activity and resolution.
  • Negotiate settlement or provide appropriate settlement authority to defense counsel when required.
  • Claim investigation and coordination/review of legal defense with inside and outside counsel.
  • Direct interaction with independent investigators, defense counsels and medical management personnel.
  • Directed and monitored defense counsel in active management of litigated claims.
  • Advise defense counsel in advance of Alternative Dispute Resolution/Settlement Conferences.
  • Assisted defense counsel to coordinated efforts throughout the ligation process
  • Manage file cost expenditures for legal defense and investigation
  • Retained and directed defense counsel on litigated matters.
  • Communicate handling instructions to defense counsel.
  • Obtain client approval to increase reserves, assign defense counsel, Field nurse case manager and all other types of vendors.
  • Coordinated regularly with medical providers, insurance carriers and plaintiff attorneys and partnered with defense counsel to defend and resolve lawsuits.
  • Manage defense counsel in disposition of claims, in litigation process including discovery, alternative dispute resolution, and trial.
  • Utilize Information Technology to issue payments, assign defense counsel, supervise defense counsel, and audit service invoices.
  • Direct and monitor defense counsel during cases in litigation, from inception of each case through trial or settlement.
  • Monitored defense counsel's handling of litigated cases, formulated defense strategy and goals and reviewed expenses and reserves.
  • Assign file to defense counsel as required and work with defense counsel through mediation to trial as needed.

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13. Xactimate

high Demand

Here's how Xactimate is used in Senior Claims Representative jobs:
  • Prepared all structural estimates using Beck estimating software as well as xactimate estimating software.
  • Utilized Xactimate estimating system during field inspection to properly evaluate commercial property damages.
  • Operated Xactimate at a proficient level in presenting claim settlements to policyholders.
  • Prepared all structural estimates using xactimate estimating software.
  • Estimated vehicle and property damages utilizing Xactimate.
  • Utilized Xactimate estimating program to scope and write estimates of repairs while on site with the insured or their contractor.
  • Inspect damaged commercial and homeowners property, estimated damages via laptop with xactimate estimating system, settled claims to conclusion.
  • Worked with programs such as CLASS, Xactimate, and ISO to assist with property and auto adjusting.
  • Trained in all aspects of property adjustment process, including estimating program Xactimate and Lotus Notes email software.
  • Do all the insurance estimating (Xactimate), claims work and billing.
  • Prepared estimates through xactimate program to resolve property damage for homeowners claims.
  • Utilize Xactimate in writing personal property and structure damage claims.
  • Created Xactimate training curriculum for staffed employees 5+ years
  • Experience in Xactimate, contents and dwelling.
  • Used Xactimate software for dwelling estimates.
  • Used Xactimate software to estimate damages.
  • Completed Xactimate level one certification.
  • Prepare estimates to repair using the Xactimate estimating system.Reach an agreed cost to repair and settle all lines of coverage.
  • Take detailed photographs and measurements and construct a detailed xactimate estimate.Finally, settle the loss with the homeowner.
  • Used Colossus, Xactimate and Mitchell as tools to assist in claim value settlement negotiations.

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14. Coverage Analysis

high Demand

Here's how Coverage Analysis is used in Senior Claims Representative jobs:
  • Performed investigation, coverage analysis, liability determination, negotiation and settlement of automobile injury claims.
  • Provided coverage analysis and issued reservation of rights when warranted.
  • Conducted comprehensive accurate coverage analysis.
  • Conduct coverage analysis and written opinion on coverage issues regarding all forms of policies.
  • Analyze leases and contracts for proper coverage analysis Acted as supervisor's backup.
  • Improved results by mentoring contractors to efficiently handle coverage analysis and writing estimates Utilizing Marshall Swift Boeckh IntegraClaim software.
  • Recognized for 100% fulfillment of coverage analysis, investigation and subrogation referrals.

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15. Authority Level

average Demand

Here's how Authority Level is used in Senior Claims Representative jobs:
  • Review and calculation of benefits, approved of all claim related payments and authorized settlements within designated authority level.
  • Negotiated settlements with insured, claimants, attorneys and providers within my designated authority level.
  • Negotiate settlement of claims up to designated authority levels.
  • Calculate and pay benefits due; approve, adjust and issue payments & settle claims within designated authority level.
  • Authorize claim payment with authority level of $75k.
  • Determine the extent of damages, coordinate and establish repair/damage estimates, enter into settlement negotiations within assigned authority level.
  • Identify subrogation of claims, send lien recovery requests, and negotiate settlements within the designated authority level.

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16. File Reviews

average Demand

Here's how File Reviews is used in Senior Claims Representative jobs:
  • Generated monthly/quarterly reports for claim file reviews with department management and clients.
  • Assisted business partners with account marketing/retention and customer claim file reviews.
  • Participate in monthly file reviews and weekly conference calls with insured's, brokers, and counsel as warranted.
  • Maintained close client relationships by adhering to special claims handling instructions and participating in client file reviews.
  • Prepared files for hearings and file reviews as well as performed file review with the clients.
  • Tasked with training, reporting, file reviews, and side-by-side coaching of team members.
  • Assisted account executive with preparing reports for the account and preparing nationwide file reviews.
  • Perform team leader role which entails assisting manager file reviews and provide appropriate recommendations.
  • Carry out Claim File reviews with accounts by fully preparing status reports.
  • Conducted file reviews with these customers and identified claims for settlement.
  • Completed QA file reviews and developed associates based on those findings.
  • Complete file reviews with account regarding liability, reserves and settlements.
  • Participated in claim file reviews and audits with customer/insured and broker.
  • Prioritize claim responses based on file review and damage assessment.
  • Prepared and committed file reviews for insureds and brokers.
  • Conduct file reviews with clients and brokers.
  • Present file reviews to the insurer.
  • Plant visits and periodic file reviews.
  • Completed details reports for file reviews.
  • Organized on-site claim file reviews.

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Online Courses For Senior Claims Representatives

One of the best ways to acquire the skills needed to be a senior claims representative is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since senior claims representatives benefit from having skills like customer service, communication, and insurance companies, we found courses that will help you improve these skills.

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The focus of this class is on the language of first-order logic , a formally defined language that allows us to make precise and unambiguous statements about any subject of interest. Using the language of first-order logic we will investigate many foundational topics in logic. We will address such questions as what counts as a grammatical expression, and the circumstances under which it makes a claim about the world (whether it can be considered true or false, E.g. “the sky is brown”, as...

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20 Most Common Skill For A Senior Claims Representative

Customer Service25.8%
Communication9.4%
Insurance Companies5.3%
Bodily Injury3.3%
Policy Coverage3.2%
External Customers3.1%
Medical Records3%
Automobile Claims2.8%

Typical Skill-Sets Required For A Senior Claims Representative

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
25.8%
25.8%
2
2
Communication
Communication
9.4%
9.4%
3
3
Insurance Companies
Insurance Companies
5.3%
5.3%
4
4
Bodily Injury
Bodily Injury
3.3%
3.3%
5
5
Policy Coverage
Policy Coverage
3.2%
3.2%
6
6
External Customers
External Customers
3.1%
3.1%
7
7
Medical Records
Medical Records
3%
3%
8
8
Automobile Claims
Automobile Claims
2.8%
2.8%
9
9
Police Reports
Police Reports
2.7%
2.7%
10
10
Claims Process
Claims Process
2.6%
2.6%
11
11
Special Projects
Special Projects
2.4%
2.4%
12
12
Defense Counsel
Defense Counsel
2.3%
2.3%
13
13
Xactimate
Xactimate
2.3%
2.3%
14
14
Coverage Analysis
Coverage Analysis
2.1%
2.1%
15
15
Authority Level
Authority Level
2%
2%
16
16
File Reviews
File Reviews
2%
2%
17
17
Personal Lines
Personal Lines
1.8%
1.8%
18
18
Liability Claims
Liability Claims
1.7%
1.7%
19
19
SR
SR
1.7%
1.7%
20
20
High Volume
High Volume
1.5%
1.5%
21
21
Litigation Management
Litigation Management
1.5%
1.5%
22
22
Catastrophe
Catastrophe
1.4%
1.4%
23
23
Complex Claims
Complex Claims
1.3%
1.3%
24
24
Adjusters
Adjusters
1.1%
1.1%
25
25
PIP
PIP
1.1%
1.1%
26
26
Workers Compensation
Workers Compensation
1%
1%
27
27
CPT
CPT
1%
1%
28
28
New Claims
New Claims
0.8%
0.8%
29
29
Claims Representatives
Claims Representatives
0.8%
0.8%
30
30
Subrogation Potential
Subrogation Potential
0.7%
0.7%
31
31
Casualty Claims
Casualty Claims
0.7%
0.7%
32
32
Settlement Agreements
Settlement Agreements
0.7%
0.7%
33
33
Medical Bills
Medical Bills
0.6%
0.6%
34
34
Physical Damage
Physical Damage
0.6%
0.6%
35
35
Life Insurance
Life Insurance
0.6%
0.6%
36
36
Policy Language
Policy Language
0.5%
0.5%
37
37
Repair Facilities
Repair Facilities
0.5%
0.5%
38
38
Patient Care
Patient Care
0.4%
0.4%
39
39
Outbound Calls
Outbound Calls
0.4%
0.4%
40
40
Total Loss Claims
Total Loss Claims
0.4%
0.4%
41
41
Company Policies
Company Policies
0.4%
0.4%
42
42
Policy Holders
Policy Holders
0.4%
0.4%
43
43
Property Damage
Property Damage
0.3%
0.3%
44
44
Appropriate Reserves
Appropriate Reserves
0.3%
0.3%
45
45
Settlement Authority
Settlement Authority
0.3%
0.3%
46
46
Scheduling Appointments
Scheduling Appointments
0.3%
0.3%
47
47
Multiple States
Multiple States
0.3%
0.3%
48
48
Repair Shops
Repair Shops
0.3%
0.3%
49
49
Body Shop
Body Shop
0.3%
0.3%

5,070 Senior Claims Representative Jobs

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