Senior claims specialist job description

Job DescriptionDescription Branch was founded with a mission to restore insurance back to its original intent - a force for communal good. To that end, we’re hard at work revolutionizing Home and Auto insurance, making it simpler to buy and actually built to save people money.

As a Senior Claims Specialist at Branch, you’ll be assisting Branch members in their time of greatest need. When an auto claim is reported, you’ll be the face and voice of Branch to our member, ensuring they feel comfortable and have clear expectations about the claims process.

We’re building a technology-first and data-driven claims experience to enhance client experience while eliminating traditional claims inefficiencies. We are in need of an experienced claims professional to investigate and resolve auto claims of varying complexity. The ideal candidate will be a member-focused “do-er”. They should not be afraid to roll their sleeves up to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to the Branch members.

Branch is remote native, so this position may be located anywhere in the U.S. (although Ohio and Arizona are strongly preferred) with occasional travel to Columbus, OH (HQ).

Please note: This role requires working either Tuesday - Saturday or Sunday - Thursday, and will include a 5% shift differential.
Key Responsibilities
Investigate and resolve auto claims of varying severity and complexity from beginning to end as quickly as possible. Detailed documentation of claims. Interview all relevant parties to determine coverage and liability. Review and make decision on auto estimates completed by third parties. Willing to go above and beyond to deliver an industry-leading member experience. Provide technical advice and mentorship to lower-level roles and other functional areas. Proactively keep all relevant parties apprised of claim status. Attend depositions, mediations, trials and other legal proceedings. Travel when required, including overnight. Ability to work non-traditional work hours. Resolve all claims in accordance with state guidelines. May perform other responsibilities as assigned.

Skills Knowledge and Expertise
Bachelor’s degree or equivalent experience. Five (5) more years of auto claims experience including liability investigations and bodily injury evaluation and settlement. Active adjuster license required or ability to obtain license within 90 days of employment in mandated states. Experience handling claims in multiple states is preferred. Broad knowledge of auto coverage and endorsements. Proficient using the Microsoft Office suite of programs with an emphasis on Word and Excel. Ability to travel when needed, including CAT deployment. Insurance designation (AIC, SCLA, CPCU, etc.) is a plus. Adjuster license and experience handling claims in multiple states is preferred. Creative, out of the box thinker who has a passion for helping others. Experience with resolving litigated claims including directing outside panel counsel is preferred. Ability to “Call the Play” with imperfect information. Some experience in auto estimating is a plus. Experience working remotely is preferred.

Benefits
Health insurance for you and your family. A $150/month contribution to a Health Savings Account (HSA), administered by Branch. Unlimited vacation days. Prime Real Estate benefits with the opportunity to work remotely. Participation in Branch’s 401K program with match potential

Our client is seeking to add a Sr. Commercial Trucking Claims Specialist to their operations. This person would be responsible for handling moderate to complex Commercial Trucking claims including Bodily Injury, Non-Trucking Use, and Litigation losses throughout the United States. Responsibilities of this position include investigating claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information. This person would have the ability to work remotely and possess multiple adjuster licenses!

Review and analyze coverage, including applicable endorsements and exclusions to determine if any coverage issues exist. Report all potential coverage issues.

Draft reservation of rights letters, coverage disclaimer letters, and tender letters for review and approval by the carrier.

Obtain the bill of lading to review operating authority and policy endorsements to determine whether the insured’s policy or the Motor Carrier’s policy will apply as primary.

Work proactively towards claims resolution with defense counsel and clients, while adhering to audit requirements and resolving claims in a timely manner.

Make timely claims payments and adjustments; communicate claim action/processing with claimant and client.
Ensure claim files are properly documented and claims coding is correct. Provide comprehensive, complete thorough analysis of coverage determination. Prepare detailed reports, review and prepare responsive correspondence to achieve settlement.


Requirements:
5 - 10+ years of Commercial Trucking claims experience. Experience handling General Liability claims is preferred. Must hold an active adjuster’s license. Must have experience drafting coverage position letters. Strong verbal and written communication skills, including the capability to write routine reports and correspondence, speak effectively before groups of customers or employees and handle litigations and negotiations.


Salary/Benefits:
$80,000 to $90,000+ annual base salary Ability to work remotely Extremely competitive Medical, Dental, Vision and Life plans Employer matching 401(k) plan Lucrative PTO plan


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INDTJG-CT

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

We're looking for a Claims Specialist to perform comprehensive investigations for complex fraudulent claims or unauthorized activity involving ATM, ACH, and/or Bill Pay. In this role, you will review all available data to determine possible points of compromise, minimize losses, and stop further counterfeit/fraudulent activity. These cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation E. In addition, this position may be called upon to assist in the development of Claims Specialists I.

Responsibilities:

- Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner.

- Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss.

- Perform advanced account research and problem resolution.

- Prepare case documents for security and law enforcement agencies.

- Possess a strong working knowledge of, and adherence to, all banking regulations, policies, and procedures.

The right candidate will have:

- 5 years of banking experience.

- Claims processing experience.

- Comprehensive knowledge of banking regulations, specifically Regulation E.

- Strong oral and written communication and interpersonal skills.

- Excellent customer service skills.

- Strong analytical/problem solving skills, attention to detail, and flexibility in work assignments.

- High school degree or equivalent education.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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