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Become A Senior Client Manager

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Working As A Senior Client Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $114,975

    Average Salary

What Does A Senior Client Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Senior Client Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Senior Client Manager Jobs

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Average Length of Employment
Client Executive 3.4 years
Client Manager 2.7 years
Client Partner 2.6 years
Top Employers Before
Manager 5.9%
Consultant 4.2%
Supervisor 3.5%
Top Employers After
Director 6.5%
Consultant 4.9%
Manager 4.3%

Do you work as a Senior Client Manager?

Senior Client Manager Demographics

Gender

Male

51.5%

Female

46.2%

Unknown

2.4%
Ethnicity

White

61.6%

Hispanic or Latino

14.9%

Black or African American

10.9%

Asian

8.9%

Unknown

3.7%
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Languages Spoken

Spanish

32.4%

French

23.5%

German

5.9%

Carrier

5.9%

Swedish

2.9%

Portuguese

2.9%

Chinese

2.9%

Hungarian

2.9%

Shona

2.9%

Dutch

2.9%

Japanese

2.9%

Russian

2.9%

Hindi

2.9%

Mandarin

2.9%

Italian

2.9%
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Senior Client Manager Education

Schools

University of Phoenix

15.6%

Syracuse University

6.7%

Pennsylvania State University

6.7%

University of Connecticut

5.6%

San Jose State University

5.6%

Cornell University

5.6%

Middle Tennessee State University

5.6%

Northeastern University

4.4%

University of Cincinnati

4.4%

University of North Carolina at Greensboro

4.4%

Texas A&M University

4.4%

George Washington University

4.4%

Regis University

3.3%

Temple University

3.3%

Boston University

3.3%

Boston College

3.3%

Georgia State University

3.3%

University of Houston

3.3%

University of California - Berkeley

3.3%

Georgetown University

3.3%
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Majors

Business

34.2%

Finance

10.0%

Management

8.2%

Communication

6.6%

Marketing

6.6%

Economics

3.8%

Psychology

3.8%

English

2.8%

Political Science

2.5%

Computer Information Systems

2.5%

Law

2.5%

Computer Science

2.2%

Electrical Engineering

2.2%

Project Management

2.2%

Human Resources Management

2.2%

Accounting

2.2%

Biology

1.6%

Sociology

1.6%

Education

1.3%

Health Care Administration

1.3%
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Degrees

Bachelors

46.2%

Masters

30.1%

Other

13.8%

Associate

3.4%

Certificate

2.5%

Doctorate

2.5%

Diploma

1.4%
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Internship
Temporary

Real Senior Client Manager Salaries

Job Title Company Location Start Date Salary
Senior Client Portfolio Manager Schroder Investment Management North America Inc. New York, NY Dec 24, 2014 $265,000
SR. Client Portfolio Manager Schroder Investment Management North America Inc. New York, NY Dec 23, 2012 $265,000
Senior Client Manager Sovereign Systems, LLC Miami, FL Aug 29, 2016 $166,670
Senior Client Manager Sovereign Systems, LLC Miami, FL Apr 17, 2015 $166,670
Senior Client Manager Sovereign Systems, LLC Miami, FL Jun 09, 2016 $166,670
Senior Client Finance Manager IBM Corporation New York, NY May 20, 2012 $151,394
Senior Client Financial Manager IBM Corporation New York, NY May 26, 2010 $149,894
Senior Client Financial Manager IBM Corporation New York, NY Oct 18, 2010 $149,894
SR Gtrf Client Management Manager HSBC Bank USA, N.A. New York, NY Sep 01, 2014 $130,500
Senior Client Propositions Manager HSBC Global Asset Management (USA) Inc. New York, NY May 11, 2015 $125,000
Senior Client Sales Segment Solutions Manager IBM Corporation Coppell, TX Nov 09, 2014 $117,500
SR Client Sales Seg/Solutions MGR IBM Corporation Houston, TX Feb 12, 2013 $115,001
SR Client Sales Seg/Sltns MGR IBM Corporation Corning, NY Nov 06, 2013 $115,001
SR Client Sales Seg/Sltns MGR IBM Corporation Columbia, SC Jan 20, 2014 $115,001
Senior Client Sales Seg/Solutions Manager IBM Corporation Dallas, TX Oct 19, 2012 $115,000
SR. Manager, Client Relations CSG Systems, Inc. Philadelphia, PA Sep 28, 2015 $113,500 -
$133,500
Senior Client Coverage Manager Standard Chartered Bank New York, NY Jan 20, 2015 $110,000
Senior Strategic Client Manager 2 Marchex, Inc. Seattle, WA Oct 08, 2015 $110,000
Senior Strategic Client Manager 2 Marchex, Inc. Seattle, WA Oct 28, 2014 $105,000
Senior Client Project Manager, Igaming Bally Gaming, Inc. Las Vegas, NV Sep 05, 2014 $105,000
Enterprise Client Manager, SR. Navisite, Inc. Atlanta, GA Jun 07, 2015 $103,755
SR. Manager, Client Relations CSG Systems, Inc. Philadelphia, PA Sep 28, 2015 $100,000 -
$120,000
Senior Client Manager Landor LLC New York, NY Oct 01, 2010 $95,000
Senior Client Implementation Manager HSBC Bank USA, N.A. Buffalo, NY Jan 15, 2016 $90,200
SR. Manager, Learning Strategy & Client Support Trivantis Corporation Memphis, TN Nov 14, 2014 $90,000
SR. Manager, Learning Strategy & Client Support-As Trivantis Corporation Memphis, TN Nov 14, 2011 $80,000
SR Client Sales Seg/Sltns MGR IBM Corporation Schaumburg, IL Nov 10, 2014 $79,800 -
$165,600
Senior Client Sales Seg/Sltns Manager IBM Corporation Atlanta, GA Nov 18, 2014 $79,800 -
$165,600
Senior Client Manager Global Value Add, Inc. Fremont, CA Jan 24, 2014 $75,000

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Top Skills for A Senior Client Manager

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  1. Financial Statements
  2. New Clients
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Collaborated with product partners to identify and drive cross-sell opportunities with current and new clients.
  • Disciplined project management standards were established to significantly reduce the time and cost of initiating and delivering projects.
  • Established and led an account management initiative responsible for all aspects of existing client relationships and customer satisfaction.
  • Provide exemplary customer service to drive satisfaction and retention.
  • Assisted Client Services Director with establishing and enforcing departmental processes and standards.

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