As a Senior Client Manager, you will interact with customers to update them on campaigns and projects. You are the manager of communication between clients and the company. Client Service managers need to have good business relations with clients and also look for new accounts. You will work to ensure customers are satisfied, orders are correctly processed, and answer questions or resolve customer complaints as necessary.
You will also hire and train plus manage staff and ensure that the staff meets the company's expectations and maintains the human resource duties. You will be expected to provide customer service, plus market and sell services and products. You will assist with marketing strategies and develop a valuable relationship with clients.
To become a Senior Client Manager, you must have good judgment and critical analysis. You need to be able to communicate and be a natural leader. Senior Client Managers need a bachelor's degree in marketing or advertising, customer service and be proficient in Microsoft Office Suite programs. You must have customer service, project management, and sales experience. Your annual median salary is around $113,000 per year.