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Senior client manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Roland Rust Ph.D.,

Dr. Uric Dufrene

Below we've compiled a list of the most critical senior client manager skills. We ranked the top skills for senior client managers based on the percentage of resumes they appeared on. For example, 13.5% of senior client manager resumes contained crm as a skill. Continue reading to find out what skills a senior client manager needs to be successful in the workplace.

15 senior client manager skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how senior client managers use crm:

Managed large-scale CRM implementations that utilized an 803.11b wireless infrastructure and a handheld computing platform.
Utilized Saleslogix CRM system to communicate daily activity, forecasting and correspondence.

2. Client Facing

Here's how senior client managers use client facing:

Participate in UAT for client facing development projects.
Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.

3. Customer Satisfaction

Here's how senior client managers use customer satisfaction:

Established and led an account management initiative responsible for all aspects of existing client relationships and customer satisfaction.
Enhanced and developed relationships by sustaining an open line of communication at all levels to gauge customer satisfaction.

4. SR

Here's how senior client managers use sr:

Key Achievements: Lead teams including: Sr. managers and Client services managers to support client contract, goals and initiatives.

5. Business Processes

Here's how senior client managers use business processes:

Performed controls documentation and testing of key business processes for various clients in order to comply with SOX.
Create business processes to improve efficiencies, reporting and management.

6. Client Satisfaction

Here's how senior client managers use client satisfaction:

Achieved excellent client satisfaction ratings and exceeded established production goals.
Understand client requirements, level of adoption of ZirMed solutions and assess risk as it relates to client satisfaction and retention.

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7. Saas

Here's how senior client managers use saas:

Manage delivery of SaaS based services to Autonomy's enterprise customers for digital archiving and specialized search.
Led full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.

8. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how senior client managers use erp:

Sell IT Staff Augmentation Services to IBM (ERP only) through national supplier.
Developed accelerated delivery methodology for rapid implementations of ERP software.

9. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how senior client managers use healthcare:

Managed healthcare technology applications, provided oversight for contract development, and supported Accountable Care Organization data management for reporting.
Facilitate client relationship with healthcare entities including hospitals, managed care organizations and payers.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior client managers use customer service:

Directed new client-requested complex projects addressing diverse operations from retail pharmacy and customer service, to financial and web interfaces.
Provided superior customer service growing client assets, retaining client relationships, and creating future business opportunities.

11. Client Service

Here's how senior client managers use client service:

Improved business operations and client service experience through process development and effective people management.
Assisted Client Services Director with establishing and enforcing departmental processes and standards.

12. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how senior client managers use account management:

Aided with development of strategic account management roles and responsibilities for enhanced client success campaign.
Total account management responsibilities include retention, growth and profitability of assigned accounts.

13. Project Management

Here's how senior client managers use project management:

Provided for implementation and overall project management of client accounts to ensure overall success of relationship and project.
Disciplined project management standards were established to significantly reduce the time and cost of initiating and delivering projects.

14. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how senior client managers use issue resolution:

Communicated with key stakeholders and executives on project status, schedules, risks and issue resolution.
Facilitated issue resolution within J D Edwards when appropriate.

15. Client Management

Client management, similar to customer relationship management, refers to the procedure for how businesses interact with clients, both current and potential. The overall goal of client management is to construct and maintain good relationships with clients, leading to a high volume of repeat customers or clients who suggest the business's services to other clients.

Here's how senior client managers use client management:

Presented periodic case status updates to client management, counsel, and government representatives.
Lead a client management team consisting of multiple partners in various divisions.

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What skills help Senior Client Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior client manager resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).

What senior client manager skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for a senior client manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of senior client manager skills to add to your resume

The most important skills for a senior client manager resume and required skills for a senior client manager to have include:

CRM
Client Facing
Customer Satisfaction
SR
Business Processes
Client Satisfaction
Saas
ERP
Healthcare
Customer Service
Client Service
Account Management
Project Management
Issue Resolution
Client Management

Business Development
Financial Services
Client Accounts
HR
External Clients
Excellent Client
Client Expectations
Client Issues
Revenue Growth
Client Projects
Business Relationships
Treasury
Technical Support
Windows
Cash Management

Gap Analysis
Client Retention
Service Delivery
Digital Marketing
Professional Services
C-Level
RFP
Financial Statements
Client Relationships
Product Development
Market Research
Process Improvement
Client Engagement
Bank Products
Direct Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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