What does a senior client manager do?
A senior client manager is a person who manages everything there is about a client's account. This person ensures that the client and customer experience is positive. It is done through constant communication, quick responses to inquiries, and immediate resolution of problems and issues encountered and experienced by the client. The goal of the client manager is customer and client satisfaction, customer retention, and a strong bond and trust with the customer and client, which will result in a better company.
Senior client manager responsibilities
Here are examples of responsibilities from real senior client manager resumes:
- Manage large-scale CRM implementations that utilize an 803.11b wireless infrastructure and a handheld computing platform.
- Increase revenue growth by aggressively soliciting new business opportunities and cross-selling existing accounts.
- Originate first mortgages and deepen existing relationships through cross-selling opportunities to offer additional financial services.
- Require strong communication skills, sensitivity, compassion and ability to interpret and analyze insurance laws and scientific journals.
- Provide support and assistance to marketing, sales and account executive teams for upselling opportunities.
- Establish and grow CXO level relationships-triple the number of existing relationships.
Senior client manager skills and personality traits
We calculated that 13% of Senior Client Managers are proficient in CRM, Client Facing, and Customer Satisfaction. They’re also known for soft skills such as Customer-service skills, Leadership skills, and Analytical skills.
We break down the percentage of Senior Client Managers that have these skills listed on their resume here:
- CRM, 13%
Managed large-scale CRM implementations that utilized an 803.11b wireless infrastructure and a handheld computing platform.
- Client Facing, 12%
Participate in UAT for client facing development projects.
- Customer Satisfaction, 11%
Established and led an account management initiative responsible for all aspects of existing client relationships and customer satisfaction.
- SR, 11%
Key Achievements: Lead teams including: Sr. managers and Client services managers to support client contract, goals and initiatives.
- Business Processes, 8%
Performed controls documentation and testing of key business processes for various clients in order to comply with SOX.
- Client Satisfaction, 7%
Achieved excellent client satisfaction ratings and exceeded established production goals.
Most senior client managers use their skills in "crm," "client facing," and "customer satisfaction" to do their jobs. You can find more detail on essential senior client manager responsibilities here:
Customer-service skills. The most essential soft skill for a senior client manager to carry out their responsibilities is customer-service skills. This skill is important for the role because "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Additionally, a senior client manager resume shows how their duties depend on customer-service skills: "directed business and product requirements definition and verified customer needs throughout product development lifecycle. "
Leadership skills. Another soft skill that's essential for fulfilling senior client manager duties is leadership skills. The role rewards competence in this skill because "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." According to a senior client manager resume, here's how senior client managers can utilize leadership skills in their job responsibilities: "provided a global perspective to clients in areas of leadership and project management. "
Analytical skills. senior client managers are also known for analytical skills, which are critical to their duties. You can see how this skill relates to senior client manager responsibilities, because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." A senior client manager resume example shows how analytical skills is used in the workplace: "enhance process improvements for clinically quality products, pricing and sustainability through the management of the evidence-based value analysis program. "
Communication skills. A big part of what senior client managers do relies on "communication skills." You can see how essential it is to senior client manager responsibilities because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." Here's an example of how this skill is used from a resume that represents typical senior client manager tasks: "assist in managing client relationships by identifying client communication needs. "
The three companies that hire the most senior client managers are:
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Senior client manager vs. Internet sales manager
An internet sales manager is responsible for selling and promoting the organization's goods and services, typically on a social media platform. Internet sales managers interact with potential clients by responding to their inquiries and concerns through online marketing campaigns and sales promotions. They also handle the sales budget and monitor revenues, identify business opportunities to increase profitability, and create engaging content on platforms for brand awareness. An internet sales manager must have excellent communication skills, as well as computer proficiency in navigating online sales tools efficiently.
These skill sets are where the common ground ends though. The responsibilities of a senior client manager are more likely to require skills like "client facing," "sr," "business processes," and "client satisfaction." On the other hand, a job as an internet sales manager requires skills like "vehicle inventory," "internet leads," "sales process," and "bdc." As you can see, what employees do in each career varies considerably.
The education levels that internet sales managers earn slightly differ from senior client managers. In particular, internet sales managers are 10.6% less likely to graduate with a Master's Degree than a senior client manager. Additionally, they're 0.9% less likely to earn a Doctoral Degree.Senior client manager vs. Account services manager
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior client manager responsibilities requires skills like "sr," "business processes," "saas," and "erp." But an account services manager might use other skills in their typical duties, such as, "payroll," "hvac," "customer relations," and "service contracts."
Account services managers may earn a lower salary than senior client managers, but account services managers earn the most pay in the technology industry with an average salary of $80,874. On the other hand, senior client managers receive higher pay in the technology industry, where they earn an average salary of $115,338.account services managers earn lower levels of education than senior client managers in general. They're 8.5% less likely to graduate with a Master's Degree and 0.9% less likely to earn a Doctoral Degree.Senior client manager vs. National account manager
A national account manager is an individual who is responsible for maintaining strong relationships with key accounts from a particular region. To ensure long-term success, federal account managers must act as a liaison between customers and the internal team by achieving the customers' needs and requirements. They must identify and create attractive strategies to bring new customers and gain revenues. Also, candidates for national account managers must possess excellent interpersonal skills and experience managing national accounts.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior client manager resumes include skills like "client facing," "sr," "business processes," and "client satisfaction," whereas a national account manager is more likely to list skills in "national accounts," "customer relationships," "sales growth," and "relationship building. "
National account managers make a very good living in the technology industry with an average annual salary of $99,747. On the other hand, senior client managers are paid the highest salary in the technology industry, with average annual pay of $115,338.Most national account managers achieve a lower degree level compared to senior client managers. For example, they're 7.2% less likely to graduate with a Master's Degree, and 1.1% less likely to earn a Doctoral Degree.Senior client manager vs. Client relationship manager
Client Relationship Managers handle special client accounts for the company. They are usually assigned to essential clients or corporate accounts. They ensure that the company keeps these clients engaged. Client Relationship Managers work hard to build professional working relationships. They give special attention to the assigned client accounts and provide clients with updates on company services and promotions. They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved. Client Relationship Managers are entrusted to build and strengthen the company's relationship with a client. As such, they are expected to be professional, friendly, and collaborative.
Types of senior client manager
Updated January 8, 2025











