How To Become A Senior Client Services Analyst: What It Is and Career Path

What is a senior client services analyst and how to become one

Updated January 8, 2025

3 min read

Senior client service analysts work closely together with managers of the customer service department. They comply and analyze key performance indicator data and create reports on it to help management with decision-making processes.

Working in this position, you will need an in-depth understanding of how customer service performance affects other areas of the business. By analyzing performance metrics, you will be able to identify areas that are falling behind and suggest possible solutions to improve problematic factors.

You will be responsible for documenting, reviewing, and updating customer service processes regularly. Management will look to you for best practices to implement and you will be expected to assist in project coordination and devise strategies for customer service operations.

ScoreSenior Client Services AnalystUS Average

Salary

6.6

Avg. Salary $84,637

Avg. Salary $59,228

Stability Level

6.7

Growth Rate 10%

Growth Rate 0.3%

Diversity

6.3

Race

American Indian and Alaska Native 0.41%

Asian 12.52%

Black or African American 11.65%

Hispanic or Latino 16.05%

Unknown 5.34%

White 54.03%

Gender

female 43.04%

male 56.96%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress Level

6.7

Stress level is high

7.1 - high

Complexity Level

6.5

Complexity Level is challenging

7 - challenging

Work Life Balance

7.4

Work Life balance is good

6.4 - fair

Key steps to become a senior client services analyst

Explore senior client services analyst education requirements

Most common senior client services analyst degrees

Bachelor's

62.7 %

Master's

16.4 %

Associate

15.9 %

Start to develop specific senior client services analyst skills

Skills	Percentages
Client Service	17.60%
Process Improvement	13.06%
Client Accounts	13.01%
Client Inquiries	10.93%
Client Issues	10.54%

Complete relevant senior client services analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior client services analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior client services analyst based on U.S. Bureau of Labor Statistics data and data from real senior client services analyst resumes.

Research senior client services analyst duties and responsibilities

Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
Perform SQL queries in Microsoft SQL 2000 , 2005 and IBM DB2 databases.
Work with Microsoft SQL and create maintenance plans.
Work with vendors to execute warranties, troubleshoot, procure equipment and parts and have onsite work complete.

Get senior client services analyst experience

Generally, it takes 1-2 years to become a senior client services analyst. The most common roles before becoming a senior client services analyst include client services analyst, service representative team lead and team leader.

Apply for senior client services analyst jobs

Now it's time to start searching for a senior client services analyst job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average senior client services analyst salary

The average Senior Client Services Analyst salary in the United States is $84,637 per year or $41 per hour. Senior client services analyst salaries range between $58,000 and $122,000 per year.

Average Senior Client Services Analyst Salary

$84,637 Yearly

$40.69 hourly